--- title: "OnSolve Platform Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OnSolve Platform Software - reviews, pricing plans, popular comparisons to other Emergency Notification products and more." source_url: "https://www.capterra.com/p/238643/OnSolve-Critical-Communications/" page_type: "product" language: "en" --- # OnSolve Platform Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OnSolve Platform ## What is OnSolve Platform? Medium to large enterprises and government agencies continuously face critical events that make reliable communications an absolute necessity. Whether it’s a hurricane, a power outage or an active shooter, you need to get the right information to the right people at the right time. With OnSolve, organizations can improve crisis response by delivering fast, relevant alerts to targeted groups of people during an emergency or an ongoing crisis. Alerts are carried out simultaneously via SMS, phone, email, mobile app, and other modalities. No matter the type of organization you lead, getting the basics of emergency notification right is a priority. Check out how OnSolve can keep your team connected during an emergency by getting in touch ## What is OnSolve Platform used for? [Emergency Notification](https://www.capterra.com/emergency-notification-software/)[Business Continuity](https://www.capterra.com/business-continuity-software/)[Incident Management](https://www.capterra.com/incident-management-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OnSolve Platform?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.garda.com&name=OnSolve Platform) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OnSolve Platform 4.7 (6) VS. [4.5 (68)](https://www.capterra.com/p/166388/Day-to-Day-Notification/reviews/) Starting Price Contact vendor Starting Price $500 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (6) Ease Of Use 4.4 (68) Value For Money 4.3 (4) Value For Money 4.3 (48) Customer Service 4.0 (6) Customer Service 4.3 (57) ## OnSolve Platform alternatives [0.0](https://www.capterra.com/p/206333/Kokomo24-7-ARS-Tipline/#reviews) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars Highest Rated [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (355)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about OnSolve Platform Overview ### What company size and specific industries is OnSolve Platform built for? OnSolve Platform is designed for government agencies and medium to large enterprise companies that need physical security planning to support resilience. It fits public-sector organizations and enterprise teams in industries where coordinated security response and continuity are important. Features and Usability ### What are the key features of OnSolve Platform? OnSolve Platform offers emergency notification, mass notifications, and real-time alerts across email, SMS, push notifications, and mobile alerts. It includes crisis management, incident reporting, response management, and threat response, plus risk management, geolocation, two-way communication, customizable reports, dashboards, and role-based permissions. Integrations ### Which third-party tools and platforms does OnSolve Platform integrate with? OnSolve Platform integrates with Microsoft Teams, Slack, Microsoft Entra ID, ServiceNow Security Operations, BambooHR, Envoy, Kisi, UKG Pro, Alertus Unified Mass Notification, TDS Fleet Management, and Twitter/X. These integrations cover communication, identity, HR, visitor management, security operations, fleet management, and mass notification workflows. Getting Started and Support ### What training and onboarding options does OnSolve Platform offer? OnSolve Platform provides in-person training, live online sessions, webinars, and documentation. In-person training and live online sessions support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does OnSolve Platform offer? OnSolve Platform provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep. These channels give users multiple ways to get assistance and find answers. No reviewer feedback about support experience is available here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 416 Emergency Notification reviews Capterra data shows that buyers of emergency notification software rank the following features as their top priorities: - **Communication Management** (**56%** of reviewers rated this feature as critical) - **SMS Messaging** (**67%**) - **Real-Time Notifications** (**72%**) OnSolve Platform supports all three of the features reviewers value most: **Communication Management**, **SMS Messaging**, and **Real-Time Notifications**. Together, these capabilities help businesses coordinate alerts across channels, send time-sensitive text updates quickly, and deliver immediate notifications as situations change, allowing teams to respond faster and keep stakeholders informed during critical events. SMS Messaging 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Send messages via SMS Mass Notifications 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Send messages to multiple recipients at the same time Email Alerts 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Receive and/or send email notifications for urgent updates, requests, or other information Mobile Alerts 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Notifications via mobile devices Communication Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Contact Management 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information OnSolve Platform 68 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Crisis Management: Process of preparing for disruptive and unexpected events. - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Emergency Notification: Automatically send mass notifications or alerts for any emergency or crisis - Event Analysis: Investigate security threats and validate malicious activity - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Geolocation: Determines the location of a device using GPS or an IP address - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Interaction Tracking: Track interaction history by documenting conversations for contacts - IT Risk Management: Manage risks related to IT systems - Mass Notifications: Send messages to multiple recipients at the same time - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language Alerts: Provide notifications in multiple languages - Operational Risk Management: Manage risk that occurs from systems failure or inadequate processes - Predictive Analytics: Predict future data based on historical data sets - Profiling: Scanning of users & devices to ensure there are no potential threats - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Push Notifications: Trigger clickable pop-up messages - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Scheduling: Track and manage the scheduling of tasks - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threat Intelligence: Information to prevent, understand and identify cyber threats - Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm - Two-Way Communication: Send, receive, and respond to messages - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vulnerability Management: Detect (and block) vulnerabilities and threats in your applications based on vulnerability information --- Get Advice We can help you find the software with the features you need. Features 4.5 (6) 4.5 Based on 6 reviews ## Pricing Value for money 4.3 (4) ### Starting price Free trial not available Value for money 4.3 (4) 4.3 Based on 4 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[ Kisi](https://www.capterra.com/p/147727/Keyless-Door-Access/)[ Alertus Unified Mass Notification](https://www.capterra.com/p/176122/Alertus-Desktop-Notification/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (6) 4.0 Based on 6 reviews ## User reviews Overall rating 4.7 Based on 6 reviews Filter by rating 5(5) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JH John H. VP HR Non-Profit Organization Management ### "Manage Situations Easily and Effectively with OnSolve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2024 100% satisfied user of OnSolve and highly recommend. Pros The platform is easy to use and allows for mass notifications using phone/text/and email. Notifications to all three platforms are sent at the same time to speed up message notification. The dashboard allows for message impact to be viewed to ensure messages are reaching the intended target. You can also have different groups to send messages which makes situation management effective. OnSolve is a smart choice for organizations. Cons We would like to see a Spanish translation service for messages which is more seamless and effective. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 4, 2024 Thank you for your review! We're glad to hear you find OnSolve easy to use and effective for mass notifications. Your feedback on improving the Spanish translation service is valuable, and we're working on enhancements. We appreciate your recommendation and are thrilled to have you as a satisfied user! MP Micah P. Business Continuity Risk Manager Banking ### "Intuitive UI for Mass Notifications" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 16, 2024 Overall the experience implementing and utilizing the OnSolve Platform has been positive. Pros The user interface for sending alerts is very intuitive. The learning curve for new alert initiators is minimal. The implementation team was extremely helpful and attentive. Cons The support does not always directly answer the questions raised in support cases. Requires a lot of back and forth to address questions or minor issues. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 4, 2024 Thank you for your review! We're delighted to hear that you find the user interface intuitive and the implementation team helpful and attentive. We apologize for any inconvenience caused by the support process and appreciate your feedback. We're in the process of rolling out more support options to ensure our customers' needs are met more efficiently. Overall, we're glad to know your experience with implementing and using the OnSolve Platform has been positive. LB Laura B. Director of Employee Experience Banking ### "OnSolve - Easy Messaging to keep your team in the know." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 16, 2024 Great experience, platform meets the needs of our organization! Pros Ease of use in setup, ongoing maintenance of employees/users as well a ability to communicate quickly and through multiple platforms to our employees. Cons Can take some time for initial set up to create templates but take the time, makes it much easier in the long run. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 4, 2024 Thank you for your review! We're thrilled that you find OnSolve easy to use for setup and ongoing maintenance and that our multi-platform communication capabilities benefit your team. We appreciate your patience with the initial template setup and are glad to know it has been worthwhile for your organization. Your positive experience means a lot to us! DR David R. Security Officer Security and Investigations ### "MIR3 is good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2021 Pros MIR3 was easy to use and easy to access. When there was a weather event or a notification that need to be sent to certain Co workers or certain admins we could easily log on MIR3 and send notification. Cons I feel there was nothing I did not like about MIR3 software. I feel like MIR3 had the correct software during the time the company had MIR3. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BP Bryce P. Corporate Security Food Production ### "MIR 3 Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 February 17, 2021 I had issues sending out alerts with Mir3 and customer service was not very helpful in this process. Pros I did not like using this software as it was hard to navigate. Our company switched to Alert Media Cons The pricing for this software was higher than usual. Switched from [AlertMedia](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/) more user friendly platform and to cut costs Alternatives considered [Google Alerts](https://www.capterra.com/p/202337/Google-Alerts/) Reasons for choosing OnSolve Platform at the time was the only available product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Andrew B. Executive Protection / Security Food & Beverages ### "Transitioning Emergency Notification Systems " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2021 Pros This software is extremely easy to navigate and user friendly. Cons Sometimes the map feature will freeze and I need to refresh the page to get items to show up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.