--- title: "Kindly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kindly Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/238759/Kindly/" page_type: "product" language: "en" --- # Kindly Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kindly ## What is Kindly? Kindly enables brands to build exceptional customer experiences that boost online sales and improve customer satisfaction. Live Chat, Conversational AI, Virtual Shopping Assistants, Cart Abandonment and Conversion Optimization software in one integrated platform, Kindly offers users a first-class customer experience that turns visitors into repeat buyers. ## What is Kindly used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kindly?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.kindly.ai&name=Kindly) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kindly 4.0 (2) VS. [4.7 (24,167)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.6 (22,722) Value For Money 5.0 (1) Value For Money 4.5 (15,286) Customer Service 5.0 (1) Customer Service 4.4 (13,546) ## Kindly alternatives [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,089)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [5.0 (2)](https://www.capterra.com/p/10023088/Chatsi/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about Kindly Overview ### What company size and specific industries is Kindly built for? Kindly is designed for mid-market and enterprise companies across every industry, including travel, retail, and consumer brands. It is used worldwide by organizations such as Norwegian Air, Helly Hansen, and Hertz, making it suitable for large teams that serve customers in diverse business sectors. Features and Usability ### What are the key features of Kindly? Kindly includes customer engagement tools, generative AI, and a shopping cart, plus live chat, chatbot, and real-time conversations for customer support. It also offers AI Copilot, intent recognition, human handover, multi-channel communication, feedback management, reporting and analytics, and integrations through API and third-party integrations. Integrations ### Which third-party tools and platforms does Kindly integrate with? Kindly integrates with 10 third-party tools, including CRM and support platforms such as HubSpot CRM, Salesforce Platform, Zendesk Suite, LiveChat, and Puzzel, plus messaging and marketing tools like Slack, Messenger, Mailchimp, SendGrid, Klarna, and Socialboards. Getting Started and Support ### What training and onboarding options does Kindly offer? Kindly provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided setup, webinars cover group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Kindly offer? Kindly offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. With no reviewer feedback available on support, no user sentiment can be summarized about response times, helpfulness, or common frustrations. ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Kindly supports all three features that reviewers rate highest: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer communication organized, allowing teams to deliver more timely and consistent support. Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs AI/Machine Learning 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Customer Communication 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Email Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Multi-Language 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple languages Reporting/Analytics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Kindly 50 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Intent Recognition: Helps understand a user's intentions/actions - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - One-to-One Messaging: Send personal messages to clients or attendees - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shopping Cart: Checkout of online store - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial available Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Messenger](https://www.capterra.com/p/224532/Messenger/)[ Puzzel](https://www.capterra.com/p/192554/Puzzel/)[ Socialboards](https://www.capterra.com/p/204985/Socialboards/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(0) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TK Taylor K. Engineer Hospitality ### "Kindly the kind platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 28, 2025 My experience has been positive, though it is slightly incontinent having to only use the web. Pros I like that Kindly is simple to customize and has a simple user interface. Cons I like least that Kindly doesn't support android and iPhone platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AO Anette O. Business Developer Logistics and Supply Chain ### "Our Kindly chatbot is great" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 2, 2021 Pros We chose Kindly as our Chatbot provider for their excellent language technology and their easy intergration. They were hands-on when building the chatbot, and helped us get it up and running in just four weeks! The chatbot now plays a vital role in our customer support, and allows us to help our users 24 hours a day. Cons When we went live with the chatbot we wanted a lot more data on how the chatbot was doing. This was not accessible to us, but Kindly is a fast growing company and they continue to come up new features and better data tracking. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.