# Laxis Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Laxis the right Note-Taking solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/238763/Laxis/reviews --- Laxis 4.3 (20) [View alternatives](https://www.capterra.com/p/238763/Laxis/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Laxis Ease of use 4.3 Customer Service 4.3 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris N. Sr. Manager, Reporting & Analytics - US West Outsourcing/Offshoring Used the software for: 6-12 months ### "A crucial tool to increase productivity" January 12, 2022 5.0 I work in a fast-paced industry where I'm often multitasking during meetings. Laxis makes it possible to multitask while it takes the notes for you! This means if I miss anything key during a conversation, I can always count on Laxis to let me know what I missed. It has also helped me double my productivity during meetings! Pros This tool provides the end user with a variety of meeting tools,. My favorite are definitely the transcription and key point tools, which allow you to flag any topics that are of importance. I use it with Google Chrome / Meet, which only requires two clicks to install, and it's ready to go! Cons The only downside I've found is that closed captions need to remain on for the tool to work properly. If they're turned off, the tool stops transcribing and the ability to make notes can be lost. However, I've already provided this feedback to the Laxis team, who was super responsive and receptive of the feedback. They're already working on a solution! Reason for choosing Laxis The use cases and reviews made Laxis stand out as the no-brainer solution. Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: 6-12 months ### "For Meeting, Note-Taking, and Transcriptions Laxis Is The Way To Go. " February 24, 2023 5.0 I really enjoy the app and the team is amazing. I highly recommend it to everyone. Pros It is super easy to use. My favorite thing about it is that it also has a mobile app. I use it at every meeting to record, transcribe, and obtain, a meeting summary, customer requirements, actionable items, and follow up email copy and all of those made with the push of a button by their AI. Cons Integration with some conference apps can use some improvements and AI features are still under development so it will take a bit until the team identifies the best value that they can provide to all. Review Source IA Issac A. CEO Marketing and Advertising Used the software for: 2+ years ### "Decent meeting transcription service, but support is lacking" October 20, 2025 1.0 Poor, I think it's a decent service but the lack of any support communication is very disappointing and frustrating. Pros Decent transcription tool, that integrates AI services like highlights and an AI chat to interact with the recording meetings content. Cons Support and AI services, severely lacking. They never respond and while the AI features like chat and highlight are good, they don't count towards the quota correctly so your AI usage is innacurate. Switched from [Otter](https://www.capterra.com/p/202799/Otter/) Price and quality of audio at Otter.ai were unfavorable. Review Source Michael S. Director of Marketing Real Estate Used the software for: 6-12 months ### "A good start at what could be a powerful meeting assistant." January 7, 2022 4.0 Laxis has been a blessing since we've all been working from home for years. It's the meeting assistant you didn't know you needed, but can't live without once you use it. Pros Laxis absolutely crushes the Google integration, and the on Laxis management of meeting transcriptions and notes does exactly what it should. Cons The software is still in its infancy, the design and functionality could be more closely integrated, and some clutter could be reduced. Often software like this gets in the way, and while Laxis isn't a huge offender, it's a word of caution to them not to be. Review Source DC David C. Founder Marketing and Advertising Used the software for: 6-12 months ### "Laxis allows me to focus on the meeting" January 6, 2022 5.0 This is very good, easy to use software, especially for something so new to the market. Other similar tools seem to be overly complicated. Pros I typically take a lot of notes during meetings, forcing me to pause in order to catch up. With Laxis, the conversation doesn't have to stop - I can focus on talking and listening. And since it is automatically loaded with Google Meet, I don't have to remember to transcribe. Cons Ideally, I could create templates that include my questions, so I can keep the conversation consistent when I am doing research. And I would like to be able to hide the captions during my meeting, knowing they are captured in Laxis. Reason for choosing Laxis Simple to use and perfect for my purposes. Review Source VR Verified Reviewer Director of client success Computer Software Used the software for: Less than 6 months ### "Not bad, but not great" January 6, 2022 3.0 Underwhelming. Pros It was way to install and fairly straight forward to use. Cons Transcription was off and I found the overall product to be less desirable to competitive Alternatives considered [Otter](https://www.capterra.com/p/202799/Otter/) Reason for choosing Laxis I didn’t. I ended up moving forward with otter ai after testing. Review Source Blake B. Owner Construction Used the software for: Less than 6 months ### "Terrible Service, Software Didn't Work, No Refund after 12 hours subscribed." November 14, 2023 1.0 It was hard to find support, then when I found support, they were not helpful. The team invitation features didn't work at all. After 12 hours of subscribing, I switched to Otter, and asked for a refund of my $200. They denied my request despite barely even using their broken software. Do NOT waste your time and money. Pros Nice idea, terrible service, broken software. Cons It was hard to find support, then when I found support, they were not helpful. The team invitation features didn't work at all. After 12 hours of subscribing, I switched to Otter, and asked for a refund of my $200. They denied my request despite barely even using their broken software. Do NOT waste your time and money. Review Source Brigid W. Business owner Alternative Medicine Used the software for: Less than 6 months ### "Customer service is very impressive" November 30, 2023 4.0 I am very happy with the service and customer care, and with the product also. Pros Laxis has made note taking a thing of the past - I can focus totally on my clients and what they are sharing. I have found customer service to be of a high quality. Concerns I had about client confidentiality have been addressed promptly and and I have been given a very high level of care by the development team. It has been very hands-on. I am quite confident that any other issues that might show up will also be dealt with in a careful, courteous manner. Cons The trasncription is not perfect! But as some of the language I use in my consultations is non-standard than I', not surprised. A quick review after the consultation can sort this. Review Source CD Chris D. Co-founder Marketing and Advertising Used the software for: 6-12 months ### "Great For Making Meetings More Productive" January 6, 2022 5.0 Pros I really like the ability to record a meeting in Zoom, transcribe it after, and send it to members of our team that couldn't make the call. Cons I think the least favorite aspect was that it can be a bit glitchy. Sometimes it wouldn't catch a certain word or wouldn't remember my corrections after I fix a couple. Review Source LR Lane R. Enrollment Education Management Used the software for: Less than 6 months ### "Dissertation Help!" November 29, 2023 5.0 Pros I use Laxis to record transcriptions of interviews for a qualitative dissertation. It works really well. The biggest plus for me is the customer service. I went over the allowable minutes in the free trial before I realized it. I immediately started subscribing to the service, but thought I had lost the data for the minutes that I went over on the free trial. The Laxis team graciously helped me recover it and went above and beyond in their customer service. Cons I have no negative feedback. It is truly a great product. Review Source JR James R. Money Coach Financial Services Used the software for: Less than 6 months ### "Amazing! " May 2, 2023 5.0 Pros I love that I can be more present with my coaching clients. I don't have to worry about writing down everything they said and exactly how they said it. At any moment, I can run back to my transcript and see exactly what was said. Cons I wish audio recordings were available for Google Meet and I also wished the topic tags were a little smater. Currently you have to turn the tag on and off. It would be great to click it, and it tags the thing being spoken or just spoken and when the speaker changes, the tag turns off. Alternatives considered [Otter](https://www.capterra.com/p/202799/Otter/) Reason for choosing Laxis The price was a huge factor. Otter had been around longer, but I was willing to take a chance on Laxis and I'm glad I did. Review Source MV Matthew V. Account Manager Market Research Used the software for: Less than 6 months ### "Laxis Review" January 13, 2022 4.0 Great but now the free version does not allow for in meeting transcriptions so I really do not have a use anymore for the product. Pros I liked that it synced up easily to my Google Meet meetings and made my note-taking of the calls easier. I was able to look back at what people said and jot things down I otherwise would have missed. Cons I did not like that you could not copy and paste during a meeting the section that captions what speakers in the meeting are saying. It would have been really great if copy and paste was an option. Review Source Response from Laxis January 14, 2022 Hi Matthew, Thanks for your Feedback. Jus to clarify, even with free version, in Google Meet, you can still record transcription and highlight, and save to word/pdf/txt files. The first 30 meetings will also be auto-saved to Laxis cloud as well. The only limitation in free version is after 30 meetings each month, transcription and highlight won't be saved to Laxis cloud. BTW, you can get free upgrade to paid version by inviting your friends! If you need more clarification, feel free to reach out to us at team@laxis.tech RC Rob C. CEO E-Learning Used the software for: 6-12 months ### "Laxis Is The Max Is" January 14, 2023 5.0 I love working with it! Pros Works reliably every time. As useful as products three times the price! Cons I can't wait for there to be an Android version of the app. Alternatives considered [Otter](https://www.capterra.com/p/202799/Otter/) Reason for choosing Laxis The price and reliability Review Source Ed W. Host / Producer Entertainment Used the software for: Less than 6 months ### "Laxis makes it easy" March 17, 2023 5.0 This is a great product, and it shows a lot of promise. Pros I love how easy it is to get the right notes based on templates. Cons It was hard to understand the whole offer. Switched from [Descript](https://www.capterra.com/p/230702/Descript/) It compares with descript, and it fits my needs. Review Source Martin B. Managing Director Marketing and Advertising Used the software for: Less than 6 months ### "A real time saver!" January 10, 2022 5.0 I use Google Meet for my sales discovery calls. Having Google Meet capture the whole conversation means I can simply add a link to my transcription into my CRM notes alongside a few bullet points. The time it takes to capture notes following a sales call has reduced exponentially. Pros Having a chrome extension that automatically captures meeting notes whenever I load Google Meet is awesome. I like that it uses Google captions to capture the notes, and I can quickly tag key parts of the meeting to reference after the call. Cons I haven't spent the time to get automated tagging set up for my Google Meet notes. Review Source DQ Douden Q. Reports Analyst Lead Information Technology and Services Used the software for: 6-12 months ### "Recommended" January 18, 2022 5.0 n/a Pros you can rely on the transcript if you misses something during your meeting Cons I have recommended this to all our analyst, so I can't think any Review Source YC YiLin C. Data Science Intern Banking Used the software for: Less than 6 months ### "Great time-saving product" April 15, 2023 5.0 Satisfied, this tool has really helped me save time and made my life easier when taking meetings. Pros The transcription feature really helps me focus on my meetings and the flagging tool is really useful for things like follow ups that occur later in the meeting. Cons Sometimes theres spelling mistakes in the transcript when talking about like different topics but I really only need it to jog my memory on the conversation so its OK. Review Source YY Yuki Y. Scientist Food Production Used the software for: 6-12 months ### "Notes! Notes! Notes!" January 6, 2022 5.0 Laxis is really saving my life! You know sometimes we have to do multi-tasking during the meeting, which means you may miss some parts or conversations! With Laxis, I can have transcripts saved and check back later, also I can tag the important points so that I won't miss anything. Pros I can highlight any important points in the meeting transcripts with tagging features. Also I am able to export the transcription into words and PDF format, so that I don't need take notes during the meeting. Cons It requires Zoom premium plan or above to get connection with Zoom. And there is no app in mobile device available Review Source AG Ann G. Board member Non-Profit Organization Management Used the software for: Less than 6 months ### "Time saver" March 22, 2023 4.0 Pros Love the transcripts - really saves time instead of listening to recordings. Cons Love the AI writer for summaries and action items but could use more capacity. I've run out... Review Source RSL Raven Sheane L. Reports Analyst Outsourcing/Offshoring Used the software for: Less than 6 months ### "How Laxis helps its users." January 19, 2022 5.0 it easily helps me to better understand our meeting because of the transcription it has. Pros it automatically turned on if you are in a meeting. Easy to use because of that. Cons none at all because a first time user of this software, it really helps me when I do have a meeting. 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