# ZoomInfo Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZoomInfo Chat the right Live Chat solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/238846/Insent-ai/reviews --- ZoomInfo Chat 4.9 (17) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ZoomInfo Chat Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Georgey J. Director of Marketing Industrial Automation Used the software for: 6-12 months ### "An Honest review from an Insent hands-on user" March 25, 2020 5.0 Insent along with my Hubspot has really helped me personalize the experience for my ABM strategy. Insent has a seamless integration with HubSpot which has really helped us to identify and keep tabs on our prospects. Pros Account-Based Marketing - Personalized experiences Lead Qualification Cons No mobile app Noticed few bugs which I have reported Alternatives considered [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[Drift](https://www.capterra.com/p/227417/Drift/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing ZoomInfo Chat Insent is great for chat purposes and in companies where there is a need for a fast response. It's great for engaging with visitors and converting them. The integrations really help to make the experience better for our prospects. Review Source VR Verified Reviewer Chief Revenue Officer Computer Software Used the software for: I used a free trial ### "THE Chatbot for ABM" March 10, 2021 5.0 Because of Insent's human-first approach and phenomenal customer support, we can get moving a lot faster - we don't have to laboriously plan out every conversational scenario for a bot-first tool. Super smart team, fast product iteration, and a great price point - plus the integrations that make ABM a snap - make for a great experience overall. Pros Routing to account owners and have them instantly answer/engage on Slack is a game-changer for ABM shops. They do this through integrations with our tech stack. I also like that they ID companies via reverse IP lookup, so we can still route to the right person even when we don't know who is on the site. It's also awesome that you can do custom pathways and experiences, so we can make sure the experiences and conversations aren't annoying. Cons They iterate really quickly, and, while it's great for remedying any problems, it can be hard to keep up. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing ZoomInfo Chat Price, integrations, the ABM experience, and killer customer support. Review Source OH Olivia H. Director of Growth Computer Software Used the software for: Less than 6 months ### "Great chat software with strong product and incredible customer support" May 25, 2021 4.0 So far, the experience has been really positive. It's been super helpful to have support throughout the onboarding process to assist us in getting set up. Our rep has also been very proactive and attentive after onboarding to make sure we're getting value from the tool. We are seeing positive results in terms of engagement and qualified leads from chat. Pros This tool is straightforward and easy to use. I love the logic you can use to build out targeted chats - you can segment based on HubSpot lists and properties as well as by url. I like that you can create bot chats with automation, but you can also point conversations directly to a member of your team. I also like that reps can chat out of the insent platform or out of Slack. Their analytics are also very useful for measuring and evaluating conversations. I love that the product team is constantly releasing improvements (their velocity is impressive!) and that they seriously consider and quickly implement customer feedback. Our account manager, \[SENSITIVE CONTENT HIDDEN\], has been incredibly hands on and helpful, and has kept us moving forward, answering questions and helping us get set up and successful. I appreciate how proactive he is, and how he has gotten to know and understand our business and use case. Cons As a relatively new product, Insent is built to function for pretty straightforward use cases. There are some useful features that do not exist (yet). However, in being new, they are able to quickly and easily make product improvements. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/) Reason for choosing ZoomInfo Chat Drift is really expensive and included a lot of functionality that we did not need or intend to use. Review Source ML Matt L. Partner Information Technology and Services Used the software for: 6-12 months ### "Easy to set up; easy to use" March 29, 2020 5.0 We're using the software to communicate directly with individuals who visit our website and then qualify them for further sales follow-up. We've found it to be a lot more helpful and effective than FAQ pages or generic bot responses, and we've gotten positive feedback from prospects/customers who converted to clients. Pros It's very easy to set up and start using. Usually companies say their tech is easy, but then it takes 4 engineers and a bunch of luck to get it up and running. This process was very smooth from the beginning and only took one person a few hours to go fully operational. Cons It only has a couple of integrations, currently, and it would be very helpful if we could integrate this into ZenDesk. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/) Reason for choosing ZoomInfo Chat It has more robust features and is easier to use. Review Source AW Alex W. Marketing Manager Computer Software Used the software for: Less than 6 months ### "A sure way to elevate your website chat" May 14, 2021 5.0 Pros \-The Chatflow builder is incredibly easy to use. You can get started in minutes -The integrations are super robust. We use the Slack/SFDC/Hubspot integrations and they all work seamlessly. Set up was easy - Getting started has been really easy - something that is very important for a lean team! I love their functionality like instant calendar booking, page specific chatflows and reverse IP lookup -Their Customer Success team is top notch. They preconfigured the platform to allow us to get up and running quickly. They also incorporate our suggestions in their product cycle . Insent is a true partner! Cons \-Since it's a newer platform, the tool doesn't have the largest integration library. This hasn't been an issue for us since they aren't missing anything that is mission critical. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing ZoomInfo Chat The entire Insent team has an aggressive roadmap and a great vision. Their excitement is contagious. Unlike other tools Insent doesn't feel like a vendor but rather a partner. Review Source AK Ajeesh K. Associate Director Information Technology and Services Used the software for: Less than 6 months ### "Best tool to engage with website visitors in real time" March 24, 2020 5.0 Insent has been very helpful for our lead generation, prospects are more willing to submit their emails to our bots than our forms. Pros Using insent has been a great experience for us. Our top of the funnel strategy has been very effective, we are able to qualify our leads a lot better and then pass it on. Cons I have noticed a few bugs while working which I have reported. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/) Reason for choosing ZoomInfo Chat Based on our Hubspot list, Insent makes it better for us to optimize on our ABM strategy! When anyone from our Hubspot list visits our website, we get an alert if they engage with our website which makes it super easy for us to take it further. Our SDR’s have made different Hubspot lists for different segments of target audience, prospects from different list get a different experience rather than a generic experience which has made our sales approach very focused. Review Source VR Verified Reviewer Partner Marketing and Advertising Used the software for: 6-12 months ### "Buying experience is very important for our customers, we try to make it as smooth as possible." March 23, 2020 5.0 Their customer success team is great, they made the onboarding super easy! Pros The product is really great! The qualification and Identification is based on three things - Marketing Automation / CRM - Reverse IP Resolution - Website Behaviour - Based on the time spent , pages visited, downloaded a case study etc. Very well thought through, either ways the SDR’s will get an alert if there is a qualified prospect hence best leads will always be alerted to SDR’s. This has really helped us make our engagement better with our prospects. Cons For now, only Hubspot, Marketo and Salesforce Integration is possible. Review Source Response from ZoomInfo March 28, 2020 Thanks a lot for the great review and feedback. More integrations (Pardot, Salesforce, Zapier, Slack already shipped) are coming. We want to play well in the MarTech landscape with all of our partners. Lisa B. Owner Computer Software Used the software for: Less than 6 months ### "Not your basic chatbot! " November 3, 2020 5.0 Pros With a plethora of chat bot options on the market, it was hard to determine which would be best for our needs. I'm so happy we found Insent! The technical integrations with SFDC and Hubspot and Slack are everything we need to get this fully adopted across my company (both sales and marketing). They leverage our IP to Business data connection so it de-anonymizes visitors and gets them engaged immediately. The branching logic to given custom pathways for visitors (we have a diverse set target audiences), is the best I've seen in any chatbot to date! Cons There were a few hiccups in implementation, but the customer support team was incredibly helpful in troubleshooting everything so it was no burden on us. Review Source Response from ZoomInfo November 4, 2020 Thanks a lot, Lisa. We will continue to be amazing at customer success. Keep an eye out more the new features we are rolling out :) JM Jessica M. IT Manager and Client Success Partner Computer Software Used the software for: 6-12 months ### "Great product with reasonable price." April 15, 2023 5.0 Pros ZoomInfo Chat is a simple solution that enables me to communicate with team members and clients. It's also useful for swiftly getting answers to queries or providing assistance. The chat interface is simple to use and assists me in rapidly finding the information I want. Cons In my opinion, they have performed admirably. My primary request is for more integrations, which I anticipate will be available soon. Review Source KU Kannan U. CEO Computer & Network Security Used the software for: 6-12 months ### "Great product for demand gen teams!" March 24, 2020 5.0 Pros Insent is really helpful for us. Our Inbound campaign has been very efficient after using Insent. We know which prospect came from which campaign CTA which is good context for our SDR’s to ask the right questions to our prospects and engage better. Cons Difficult to find previous visitors who SDR has already connected to over slack. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/) Review Source Response from ZoomInfo March 28, 2020 Thanks for the feedback and being one of the earliest customers of Insent. We are shipping a feature to pull the history of chats to Slack. We are also adding further details of the visitor (data enrichment) to Slack and our chat backend. Please stay tuned. Keep the feedback comin' :) Alen T. BI Developer Information Technology and Services Used the software for: 6-12 months ### "Insent helped a lot to increase the number of visitors to demo conversions" March 24, 2020 5.0 Pros 1.Generation of leads has been much better 2.Smooth product interface. 3.It is pretty straightforward to learn and edit Cons No dislikes yet. The product moving forward with great team keeps working on adding new features Review Source Julian A. CEO Computer Software Used the software for: Less than 6 months ### "A game changer to boost sales cycles" March 25, 2020 5.0 Pros Insent makes it better for us to optimize on our ABM strategy leveraging Hubspot. We get an alert when a known opp engages with our website, allowing us to provide a unique experience as opposed to a generic one. It's a huge boost for our SDR team. Cons I have nothing but great things to say about the product, it's ease of use, and the customer support. I'm super impressed across the board,. Review Source Response from ZoomInfo March 28, 2020 Wow. 10/10 - this is what we strive for. Thanks a lot, Julian :) VR Verified Reviewer CEO Information Technology and Services Used the software for: I used a free trial ### "Great Product! - Helps you to better serve your offerings" March 24, 2020 5.0 I have a good experience, So does our prospects telling us that they are able to better understand our offering before Insent. Pros The way the chatbot interacts & integrates is awesome. Cons I think overall they have done a good job, One thing I would like to see is more integrations which I think will be soon. Review Source KA Kisa A. Marketing Manager Computer Software Used the software for: 6-12 months ### "Smooth Engagement with users!" April 26, 2021 5.0 Pros Moving away from sounding like a generic bot which can leave a user feeling frustrated at times. Also very supportive and responsive team. Cons An inbuilt system of following up with users while agents aren't online would be great. Review Source VR Verified Reviewer Founders Telecommunications Used the software for: I used a free trial ### "Good product at a reasonable price." March 26, 2020 5.0 We've used Insent to speak to customers on our website and to book demos. Pros Easy to use. Super responsive team. The domain expertise is good. Cons Nothing major. Could have more integrations. Review Source Response from ZoomInfo March 28, 2020 Thanks a lot for your review. We have more integrations in the pipeline. You could always reach us at success@insent.ai and let us know your priorities. We are pretty fast at shipping :) Ikechi David N. CEO Computer Software Used the software for: Less than 6 months ### "Loving it!" March 25, 2020 5.0 Pros The Slack Integration + Chat Bot have been great for increasing inbound traffic into sales. Cons No major setbacks outside of no mobile app. Review Source Response from ZoomInfo March 28, 2020 Thanks for the feedback, Ikechi. Mobile app is in the roadmap. However, I want to emphasize that by using our Slack integration (and MS teams soon), you'd be able to view and respond to chats from mobile as well. CN Cheryl N. Demand Gen Manager Computer Software Used the software for: Less than 6 months ### "Great Support To Go For Big Goals" March 9, 2021 5.0 Pros The team is great in helping you iterate to achieve lead generation goals. I particularly enjoyed the monthly syncs and actions we took to help the metrics grow by >50% within 6 months. Cons Some of the features and logic are yet to be intuitive, and I would appreciate if there is a seamless flow between Pardot <> Salesforce <> and Insent. 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