# Payapps Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Payapps the right Contractor Management solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/238884/Payapps/reviews

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Payapps

4.5 (37)

[View alternatives](https://www.capterra.com/p/238884/Payapps/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Payapps

Ease of use

4.4

Customer Service

4.6

## Pros and Cons in Reviews

MV

Marc V

Senior Contracts AdministratorConstruction, 51 - 200 employeesUsed the software for: Less than 6 months.

“I like this visuals and ease of use for assessment of claims - the process is slick and automated.“

November 12, 2021

SF

Steve F

Senior Contract AdministratorConstruction, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Not really too much to dislike, main issue is the second line of the window, which is a navigation bar scrolls up and disappears when scrolling, it would be far better for this line to remain.“

November 4, 2021

DH

Daemon H

Commercial ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years.

“The integration of Payapps with Jobpac was a no brainer.“

November 9, 2021

DP

Daniel P

Senior Contract AdministratorConstruction, 201 - 500 employeesUsed the software for: 1-2 years.

“can not split 1 cheops variation into several cost code.“

November 16, 2021

MV

Michael V

Senior Contract AdministratorConstruction, 5,001 - 10,000 employeesUsed the software for: More than 2 years.

“Generally very easy to use from set up of subcontract to processing of claims. “

November 12, 2021

KC

Ka C

Financial ControllerConstruction, 51 - 200 employeesUsed the software for: More than 2 years.

“Having to explain to subbies and the project team that there is a cost chargeable to subcontractors - that is always an awkward conversation to have.“

November 9, 2021

## Showing most helpful reviews

Showing 1-25 of 37 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TL

Tom L.  
Contract Administrator  
Construction  
Used the software for: 2+ years

### "Payapps "

November 9, 2021

5.0

I have used Payapps for 4 + years now and couldn't see a world where i didn't use it in the future

Pros

Payapps saves me a day of compiling payment schedules & RCTI's each month through automation of the process. Payapps is also a great product to assist with tracking the financial position with the subcontractor through the duration of their works.

Cons

When i first started using Payapps it could be glitchy with the costing system the company I was at was using. This was ultimately resolved. The initial conversation with Subcontractors to explain the mutual benefits of the system can be difficult. I find that they're generally on board & like it once they've used it.

Review Source

DS

Dominic S.  
Contract Admin  
Construction  
Used the software for: 2+ years

### "My Review "

November 9, 2021

4.0

yes its good - just feel like it could do more

Pros

variations could be submitted on payapps before they are claimed. Would make it easier to administer

Cons

shame it only utilises payments and not more contract admin

Switched from

[JobPack](https://www.capterra.com/p/119528/JobPack-Production-Suite/)

the services are linked.

Review Source

SA

Sofia A.  
Contracts Administrator  
Construction  
Used the software for: 2+ years

### "Payapps"

November 9, 2021

3.0

Payapps is good, however the cost is becoming impeding for us.

Pros

Ease of use for subcontractors, integration with our construction finance software.

Cons

The cost - to us and the cost to our subcontractor. We get a lot of kick-back from subcontractors about the cost per claim.

Review Source

SM

Samuel M.  
Contracts Administrator  
Construction  
Used the software for: Less than 6 months

### "Payapps saves me so much time as a Contracts Administrator!"

November 12, 2021

5.0

Pros

I didn't think it would be so easy to review claims in my time as a Contracts Administrator. When I was first introduced to Payapps i showed all my other friends who are in the industry to flaunt my new software that i had the opportunity to use. Reviewing claims is so easy and allows the proper workflow procedures to be followed, as well as ensure that all relevant documentation is submitted and complied against. It is the dream program for CA's.

Cons

There isn't much that i dislike about this software, however, when reviewing certain claims, the reasoning for the claims can most of the time be cut off and it makes it hard to see what option you are selecting. I believe this is just a simple technical error that will be fixed in the near future.

Review Source

SF

Steve F.  
Senior Contract Administrator  
Construction  
Used the software for: 2+ years

### "Payapps"

November 4, 2021

5.0

Pros

An elegant solution to addressing SOPA required Payment claims and Payment schedules

Cons

Not really too much to dislike, main issue is the second line of the window, which is a navigation bar scrolls up and disappears when scrolling, it would be far better for this line to remain.

Review Source

JB

Juliana B.  
Project Coordinator  
Construction  
Used the software for: 6-12 months

### "Payapps is a very useful tool, however is not well received by subcontractors"

December 2, 2021

5.0

It is very easy and very fast to assess the claims, however the software should be more subcontractor friendly.

Pros

Claims do not take longer, easy way to avoid

Cons

Subbies have to pay the subscription, and the majority complaint. Additionally, there is no option to re-send the payapps invitation, so after set up subbies in payapps, one month after if they are going to claim, many of them has already lost the e-mail, I have had to contact payapss team several times to ask to resend the invite.

Review Source

RV

Roger V.  
Accounting Manager  
Construction  
Used the software for: 2+ years

### "PayApps"

November 4, 2021

4.0

Pros

It handles all of the authorisation process. When Accounts receive the invoice, we know that it has been fully authorised.

Cons

Reporting functionality could be better.

Review Source

TK

Tom K.  
Contract Adminsitrator  
Construction  
Used the software for: 1-2 years

### "CA Review"

November 3, 2021

5.0

Overall a very positive experience with the software

Pros

The efficiencies I gain in my role is huge! Previously without Payapps I would be required to spend 2 full days a month processing invoices and managing variation submission from Subcontractors. Now with Payapps I can complete all this work within 30 minutes MAX! Not to mention everything is easily calculated and tracked by a computer so a lot less room for error

Cons

I have had issues changing the Claimant Email address in the past which can become frustrating. I also believe a detailed summary of exactly where the Subcontract 100% claimed is at. It is hard to tell if the current pending invoice is included in this or not currently.

Review Source

GY

Gary Y.  
Senior Contract Administrator  
Construction  
Used the software for: 1-2 years

### "5&7PS Built "

November 9, 2021

4.0

Pros

The compatibility with Jobpac, all claims on the one system.

Cons

Scenario; If Subcontractor submits a variation for $10 and Built assesses/approves it at $5, the following month the Subbies need to generate a new variation for the balance.

Review Source

LM

Lachie M.  
Project Manager  
Construction  
Used the software for: 2+ years

### "It makes monthly assessment of progress claims so much quicker and easier."

November 3, 2021

5.0

Great experience. Will not look back.

Pros

The approval process of subcontractor monthly claims is so much quicker and easier.

Cons

In ability to change variation values when a subcontractor submits incorrectly. Also sometimes, retention values and previous claim values don't line up with Viewpoint.

Review Source

lW

lisa W.  
accounts clerk  
Construction  
Used the software for: 2+ years

### "Payapps so easy to use "

November 4, 2021

5.0

Less work for Project Managers as no need to worry about formulas & spreadsheets when submitting claims & supporting documents each Month.

Pros

Payapps makes monthly claims a breeze. Easy & quick to use for 2+ years now.

Cons

It would be good to have an area where i could communicate with the Builder setting up the Jobs when i have a question as i have to refer back to using emails.

Review Source

SD

Sam D.  
Project manager  
Construction  
Used the software for: 2+ years

### "Excellent product"

November 12, 2021

5.0

Fantastic

Pros

ease of use accuracy user friendly Excellent product

Cons

Excellent product, nothing negative to report

Review Source

DB

Des B.  
Surevyor  
Construction  
Used the software for: 6-12 months

### "Useful for basic stuff, too clunky for large/complex packages. "

January 15, 2025

2.0

I'd be happy with it if it was an application portal with reminders, a basic payment notice front page, a sign-off circulation function and an attachment space; that would be plenty.

Pros

\- Regular email notifications. - Single location for all application attachments. - The "circulate for signatures" and automatic issue is useful.

Cons

\- The BoQ/Activity schedule/Variation section is very clunky; full of interlocks (refusing entirely legitimate inputs) and lacking anything like the functionality that a spreadsheet offers. - If you're an "advanced QS" you'll find yourself doing Excel assessments, fudging the same into PayApps and pasting the comment "see attached spreadsheet" an awful lot.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Company experimenting with new software packages.

Review Source

JL

Jonathan L.  
Contract Admin  
Construction  
Used the software for: 2+ years

### "Payapps Review"

November 16, 2021

5.0

Pros

Tracking the progress of claims, previous claims and the items of works complete is very easy and clear. Explaining the reasons for pay reduction with the attachments is done well which allows to relay infomation clearly to the SC

Cons

Statutory declaration was always uploaded incorrectly regardless of where it was uploaded. A signable/fillable statutory declaration on payapps would be preferrable to allow for easibility in review and assessment.

Review Source

jayasri G.  
web developer  
Information Technology and Services  
Used the software for: 1-2 years

### "Review of Payapps"

December 31, 2023

5.0

Pros

Ii used payapps in my work it is quickly accessible software. instructions are very easily understandable. it is used to track the progress. payment is very secure.

Cons

some times account is blocked. couldn't fetch the details some time of traffic. I experienced server down problem also

Review Source

LG

Leon G.  
Senior Contract Administrator  
Construction  
Used the software for: 2+ years

### "Progress Claim Assessment Made Easy"

November 3, 2021

5.0

Saves time, and helps control the claim process each month from one point of collection and avoids multiple claims coming in from different sources such as email, aconex, mail.

Pros

The fact that progress claim breakups can be easily uploaded via an excel spreadsheet and converted to the payapps system. And its very convenient to be able to upload supplementary information when assessing claims such as photos, drawings and other documents

Cons

The schedule of rates function does not work well because payapps.com make you put in a total contract value that the schedule rates will amount to. This is really a forecast, you should be able to not have to put in a contract sum on a schedule of rates contract. The software does not sync with Coins. It only syncs with Jobpac Connect and Cheops.

Reason for choosing Payapps

Dont believe there is another system like payapps.com

Review Source

Ash G.  
Project Manager  
Construction  
Used the software for: 2+ years

### "Paperwork made easy"

November 12, 2021

3.0

Pros

Payapps have made managing the paperwork easy, customer service is also awesome.

Cons

Subcontractors are not happy with the costs associated with the use of they usually get confused with the retention part of their claims. Retention release notification triggers need some more work.

Review Source

KC

Ka C.  
Financial Controller  
Construction  
Used the software for: 2+ years

### "Payapps Review"

November 9, 2021

4.0

Great experience overall - as it really does save time overall, as i believe the wasting time in manual handling of emails/documents via the traditional methods of claiming has made it more of a breeze for the project teams and subbies alike to submit their progress claims.

Pros

Cloud based, instant shared portal of communication between sub and head contractors in relation to progress claim submissions, compliance documentation can be custom controlled, automatic payment schedules and notifications and direct integration with Jobpac (ERP)

Cons

Certain edits of settings don't save as it needs to be pre-populated in a way that Payapps needs - but once this has been amended - even when amended - it doesn't allow you to make the changes on the fly - you have to exit out all together and restart e.g. the approval workflow settings screen. Having to explain to subbies and the project team that there is a cost chargeable to subcontractors - that is always an awkward conversation to have.

Switched from

[Oracle Textura Payment Management](https://www.capterra.com/p/181520/Oracle-Textura-Payment-management/)

Textura still were in its early infancy in terms of its development

Review Source

Luke H.  
Contract Administrator  
Construction  
Used the software for: 2+ years

### "PayApps Review"

November 16, 2021

5.0

Quick review and approval of monthly claims. Allows for easy collaboration between subcontractor, Site Manager and project manager to ensure all works accounted for.

Pros

The monthly claims feature is a great organisational tool to follow the completion of the project and any variations claimed by subcontractors. Its provides a clear layout with descriptions and documents available for quick review and approval.

Cons

Setting up the project could be easier, creating a way to organise variations more clearly would help some project where the volume creates a lot of confusion.

Review Source

DH

Daemon H.  
Commercial Manager  
Construction  
Used the software for: 2+ years

### "Efficient Platform"

November 9, 2021

5.0

Currently, our Deed of Releases are not mapping the Principal correctly for each project. They print out with one specific Principal which we would like to have corrected in due course. Overall have high satisfaction on meeting the requirements for an efficient approval management system.

Pros

The integration of Payapps with Jobpac was a no brainer. The software has been beneficial in many aspects such as reducing time spent in the processing and approval workflow. It has turned our paper approvals into a paperless system which incorporates tracking to be able to see where claims are at at any point in time.

Cons

Would like to see an internal communication system so that approvers and project teams can communication with each other specific to any particular item.

Review Source

DP

Daniel P.  
Senior Contract Administrator  
Construction  
Used the software for: 1-2 years

### "User experience"

November 16, 2021

2.0

Pros

Can not find any pro. Not a very good payment system to use.

Cons

\- Hard to read the summary. - linking variation with cheops missing all the time, therefore requires re-linking. - can not split 1 cheops variation into several cost code. Payapps created separate variation for each cost code - can not put any comments into claim line item if claimed or approved as $0 value - Hard to find the location of attachment. Attachment can be hidden in a few different areas - Draft PDF payment schedule hard to read, it has too many watermarks - Unable to bypass previous approver / reviewer (can not approve if the 1st reviewer is away, on leave or sick)

Review Source

MV

Marc V.  
Senior Contracts Administrator  
Construction  
Used the software for: Less than 6 months

### "New User Review"

November 12, 2021

4.0

I like it from my side of the fence.

Pros

I like this visuals and ease of use for assessment of claims - the process is slick and automated.

Cons

My suboncontrcators complain about cost and the amount of documentation they need to load against each and every project, why can't this be company specific and automated.

Switched from

[Shape](https://www.capterra.com/p/173673/SetShape/)

I changed companies, my previous employer had their own portal that was developed, it was very basic in comparison.

Review Source

WH

Wendy H.  
Accounts Payable Manager  
Construction  
Used the software for: 2+ years

### "Great System - Easy to Use"

November 16, 2021

5.0

just have to watch your dates - especially around end of financial year. System works from Submission dates and cannot be changed. - A valuable lesson learned

Pros

Everything is visible and very straightforward to use.

Cons

I only use this software to download the RCTI's and Schedules to import manually to Jobpac - would really like this to be automatic.

Review Source

VP

Vinesh P.  
Contracts Manager  
Construction  
Used the software for: 1-2 years

### "Payapps Usage"

November 6, 2021

5.0

Great, excellent feedback from CAs & PMs.

Pros

Easily integrated into our business. The staff reports the it is very easy to use. Now main aim is getting our subcontractors on board.

Cons

we still reviewing some features which probably we need to get more understanding.

Review Source

SO

Steven O.  
Contract Adminstrator  
Construction  
Used the software for: 1-2 years

### "Contract Adminstration"

November 9, 2021

5.0

Payapps allows claims processing to be done in a timely fashion with reminders of outstanding claims ensuring claims are processed within allowable deadlines.

Pros

using Payapps simplifies the claims approval process and reduces the amount of processing incoming invoices saving valuable time

Cons

The most challenging aspect of the software is getting subcontractors to provide contract breakdowns in a format that is easily adapted to be uploaded and form a meaningful claim schedule. This would be the most time consuming aspect of using the software especially on large contracts.

Review Source

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