# Sonder Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Sonder Software - reviews, pricing plans, popular comparisons to other Healthcare CRM products and more.

Source: https://www.capterra.com/p/238953/Sonder

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# 

 Sonder Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Sonder

## What is Sonder?

Sonder goes beyond standard employee care. Our complete employee care platform offers unified medical advice, safety assistance, and mental health support under one roof. Our 24/7 platform empowers employees to seek help early and often, boasting a 40% average usage rate (20x the industry standard). Remote worker safety: Real-time alerts & self-managed tools keep them informed & supported. Fast access to specialists: Skip wait times with live chat responses in 15 seconds or less from nurses, psychologists & social workers. Get ahead of risks: Mitigate psychosocial risks by identifying & addressing challenges before they escalate. Intervene earlier so your people recover faster, reducing long-term impacts through quick access to care. High-quality data: See what's truly impacting your people & measure the ROI of your well-being programs. One fixed price, no hidden fees: Invest in the well-being of your entire workforce without unexpected invoices.

## What is Sonder used for?

[Safety Management](https://www.capterra.com/safety-management-software/)[Corporate Wellness](https://www.capterra.com/corporate-wellness-software/)[Human Resources](https://www.capterra.com/human-resource-software/)

Top alternative

Featured

Overall rating

Based on 6 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Sonder?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sonder.io/&name=Sonder)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Sonder

4.8 (6)

VS.

[4.8 (241)](https://www.capterra.com/p/143579/SiteDocs/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (6)

Ease Of Use

4.8 (193)

Value For Money

4.5 (6)

Value For Money

4.7 (170)

Customer Service

4.7 (6)

Customer Service

4.8 (185)

## Sonder alternatives

[4.5 (127)](https://www.capterra.com/p/137350/SafetySync/reviews/)

Starting price

$3.00

Per User, Per Month

Highest Rated

[4.9 (4,844)](https://www.capterra.com/p/140428/Awardco-Employee-Performance/reviews/)

Starting price

Contact vendor for pricing

[4.8 (89)](https://www.capterra.com/p/141202/Safety-Inspection-App/reviews/)

Starting price

$45.00

Per User, Per Month

[4.9 (31)](https://www.capterra.com/p/10014089/modONE/reviews/)

Starting price

$149.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/238953/Sonder/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Chat/Messaging

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Communicate using direct chat or messages within the system

Employee Portal

2.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Online portal where employees can access and track their own information

Mobile Access

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Employee Engagement

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Tools to improve and measure employee satisfaction and involvement

Mobile App

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Access the system via a mobile application

Incident Reporting

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Sonder 11 features

Communicate using direct chat or messages within the system

Tools to improve and measure employee satisfaction and involvement

Online portal where employees can access and track their own information

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Ability to chat online in real time

Access software remotely via mobile devices

Notifications via mobile devices

Access the system via a mobile application

Active monitoring of systems, applications, or networks

Receive system updates as soon as any changes are made

Notifying as a warning or reminder of a potential or imminent hazard

Get Advice

We can help you find the software with the features you need.

Features

4.5 (6)

4.5

Based on 6 reviews

## Pricing

Value for money

4.5 (6)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.5 (6)

4.5

Based on 6 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (6)

4.7

Based on 6 reviews

## User reviews

Overall rating

4.8

Based on 6 reviews

Filter by rating

5(5)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MF

Matthew F.

MD

Construction

### "Whats not to love"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 15, 2025

Been excellent - they really do care and want to deliver support

Pros

Its very pro-active in helping the business grow into the ownership of 'Mental Health' ...and its not just a flick of a light switch

Cons

nothing.....................................................have no issues at all

Switched from

[ShiftWizard](https://www.capterra.com/p/178376/ShiftWizard/)

WE used Health Assured - it wasnt on the list and the system forced me to pick one health assured wasnt pro-active enough so staff didnt use

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SH

SAM H.

FINANCE DIRECTOR

Real Estate

### "SONDER REVIEW"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 22, 2024

Pros

GREAT CLIENT MANAGEMENT AND SUPPORT (LUCY), GOOD INSIGHTS (MONTHLY STATS), GOOD INITIATIVES TO INCREASE ENGAGEMENT AND AWARENESS OF CERTAIN TOPICS, FLEXIBLE (TAILORED APPROACH), PROVIDE TOOLS/MATERIAL FOR STAFF.

Cons

QUITE RESOURCE INTENSIVE INTERNALLY TO GAIN AND MAINTAIN STAFF ENGAGEMENT

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AB

Ashleigh B.

WHS Advisor

Retail

### "Highly Rated - great support, relevant resources and very user friendly! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 15, 2024

Highly rated, suits our workforce age group. Very user friendly and relevant information and notifications.

Pros

Sonder provides health, wellbeing and safety support and relevant resources at the touch of a button. Options to chat or call or provide in person support depending on the needs of our team. Fantastic safety features which are used and appreciated by team members working outside of normal business hours.

Cons

Slight struggle with utilisation rates after initial roll out.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PR

Phil R.

Director of Safety and Wellbeing

Hospitality

### "Practical, tech-enabled support for our team"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 1, 2024

A strong and mature professional relationship. Sonder have listened and added additional support functionality through data reporting to help us better manage risk. Both Team Members and our executive / board have positive impressions of the value and benefits of the Sonder product and relationship

Pros

Technology lead support that is enabled and backed up by real people with expertise and customer-focused mindset

Cons

The responder network aspect was different to our initial expectations

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JC

Jo C.

Chief People and Safety Officer

Renewables & Environment

### "Much more than an EAP"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 30, 2024

Excellent. Highly recommend the Sonder team and service.

Pros

Sonder provides both a push and a pull service to our Team Members. The alerts are great to keep emerging and topical issues top of mind, and the ease of access for specific support on an individual basis via chat, call and online articles is fantastic.

Cons

While the location services are great, when I was on holiday in the UK from Australia I got all of the local UK alerts (very helpful) but I did miss alerts on things happening at home which made it difficult to know if there were any risks for my family or my colleagues to be aware of.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MB

Mystique B.

HR Advisor

Retail

### "Thank you Sonder "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

April 28, 2024

Excellent! It is great to have an external business provider who feels invested in my business.

Pros

Sonder is able to provide support to our internal employees. Ensuring a safe environment that is available to all. This has been instrumental in the productivity of our people leadership team, allowing them a platform of recommendations.

Cons

The infrequency of data coming through.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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