# Promoter Ninja Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Promoter Ninja Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/238961/Promoter-Ninja --- # Promoter Ninja Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Promoter Ninja ## What is Promoter Ninja? Promoter Ninja is the cheapest and simplest NPS email survey tool to monitor customer satisfaction. Upload your customer contact list, customize your NPS survey and send in just a few clicks. Net Promoter Score is "the one number you need to grow", according to Harvard Business Review. Use Promoter Ninja to send multilanguage NPS surveys, without IT supervision and with your own brand image. First 500 surveys are on us! Get the most valuable feedback from your customers, starting at 10USD/mo. ## What is Promoter Ninja used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €10 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Promoter Ninja?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://en.hoshinplan.com/&name=Promoter Ninja) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Promoter Ninja 4.8 (4) VS. [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price €10 Per Feature, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.7 (2,880) Value For Money 4.8 (4) Value For Money 4.5 (2,312) Customer Service 4.8 (4) Customer Service 4.5 (2,141) ## Promoter Ninja alternatives [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141023/ReviewInc/) ## FAQs about Promoter Ninja Overview ### What company size and specific industries is Promoter Ninja built for? Promoter Ninja is designed for companies of any size that prioritize customer satisfaction and want a simple way to track Net Promoter Score. It is suitable for organizations across industries that focus on customer retention and growth, especially those monitoring feedback as part of customer experience management. Features and Usability ### What are the key features of Promoter Ninja? Promoter Ninja offers NPS survey structure, survey and poll management, and feedback management for collecting customer responses. It also includes complaint monitoring, negative feedback management, customer segmentation, engagement tracking, and real-time analytics, plus customizable branding, templates, mobile survey, multi-channel distribution, and third-party integrations. Integrations ### Which third-party tools and platforms does Promoter Ninja integrate with? Promoter Ninja integrates with 2 third-party tools: SendGrid for email delivery and Slack for team notifications. These native connections cover core communication and messaging needs within the product’s official integration catalog. Getting Started and Support ### What training and onboarding options does Promoter Ninja offer? Promoter Ninja provides documentation for training and onboarding. Documentation gives teams written reference material for reviewing features, checking setup steps, and finding answers as needed during initial use and later reference. Getting Started and Support ### What customer support options does Promoter Ninja offer? Promoter Ninja provides Email/Help Desk and chat support. No reviewer feedback about support experience is available in the catalog data, so no claims can be made about response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customer Segmentation Process of dividing customers into groups based on common characteristics Customizable Branding Add customized logos and colors to align with company branding Promoter Ninja 28 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Tailored or customizable questions for more targeted and relevant data collection Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Distribute a survey via mobile devices Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Identify, track, and respond to negative feedback Calculate NPS of customers Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Predict future data based on historical data sets Analyze and gain insights into data in real-time Receive data and information in real time View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.0 (4) 4.0 Based on 4 reviews ## Pricing Value for money 4.8 (4) Free Trial Basic €10.00 Per Feature,Per Month Value for money 4.8 (4) 4.8 Based on 4 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (4) 4.8 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Chief Growth Officer Internet ### "Simple tool for NPS and other customer satisfaction metrics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 4, 2020 Pros We are using promoter ninja in trial mode currently. It is a simple tool that does the job of getting NPS clarity . What I like is that it also supports other metrics. Apart from that, it is just simple to use with a clear pricing and proper modification possibilities. Multi-language was a "Must" for us, which promoter ninja also offers. Cons promoter ninja is a tool, not a powerful NPS software. If you are looking for something complex outside of asking for NPS via email, chat and on the website and having basic tools for analyzing, a different tool might be better. If you want to get the job done quickly, which is the case for us, it is a very good choice. Alternatives considered [AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Albert A. Co-founder and CEO Internet ### "Easy, simple and does what it has to do, with many expected features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 6, 2017 price, ease of use. Pros Promoter Ninja has a GREAT price for the value, the best on the market as far as I know. It's a simple tool, with nice UX, and pretty simple to customize and start getting results..you can be up and running in 5 minutes after registering, and start getting NPS feedback! Cons Sometimes I would like some advanced features. I hope this comes with time as I see it's in constant evolution during the 9 months that we've been using it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RR Raquel R. CEO ### "I used Promoter Ninja to measure NPS of the alumni in my online school. It worked perfectly." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 September 14, 2017 Pros I am not a tech person and I could upload my users contacts and send a customized survey in just a few clicks. I used an existing CSV file that I had with my segmentation criteria. It was very easy to segment the NPS afterwards based on my own data. I am now improving my online school for teachers based on the feedback I got with Promoter Ninja. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AF Albert F. Co-Founder ### "Amazing simple product. It does what it says and it's the cheapest I've found." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2017 Real-time customer feedback and actionable insights. Pros The survey setup is extremely easy. Uploading a CSV is the most flexible way to segment my customer base. My NPS is measured in real time as customers answer the surveys. Cons It would be great if it provided a web version of the survey for users that do not provide e-mail. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2017 Thanks for the feedback! We are considering adding the website survey. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.