--- title: "Promoter Ninja Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Promoter Ninja Software - reviews, pricing plans, popular comparisons to other NPS products and more." source_url: "https://www.capterra.com/p/238961/Promoter-Ninja/" page_type: "product" language: "en" --- # Promoter Ninja Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Promoter Ninja ## What is Promoter Ninja? Promoter Ninja is the cheapest and simplest NPS email survey tool to monitor customer satisfaction. Upload your customer contact list, customize your NPS survey and send in just a few clicks. Net Promoter Score is "the one number you need to grow", according to Harvard Business Review. Use Promoter Ninja to send multilanguage NPS surveys, without IT supervision and with your own brand image. First 500 surveys are on us! Get the most valuable feedback from your customers, starting at 10USD/mo. ## What is Promoter Ninja used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €10 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Promoter Ninja?[Manage this product listing](https://www.g2.com/products/promoter-ninja/claim_requests/new?auto=true) ## Promoter Ninja Overview Updated September 2026 AI summary Promoter Ninja is a cloud-based solution for businesses of any size seeking to manage customer feedback and satisfaction. It focuses on review management, customer experience, and NPS tracking, offering features such as a dashboard, survey distribution, negative feedback handling, analytics, and integration with SendGrid and Slack. Its tools help teams monitor customer sentiment and address issues efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Promoter Ninja 4.8 (4) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price €10 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.7 (2,902) Value For Money 4.8 (4) Value For Money 4.5 (2,333) Customer Service 4.8 (4) Customer Service 4.6 (2,161) ## Promoter Ninja alternatives [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) [4.7 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158456/JotForm-4-0/) [Typeform](https://www.capterra.com/p/137289/Typeform/) [4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137289/Typeform/) ## FAQs about Promoter Ninja Overview ### What company size and specific industries is Promoter Ninja built for? Promoter Ninja is designed for companies of any size that focus on customer satisfaction and want an easy-to-use tool for tracking Net Promoter Score. It is suitable across industries where customer retention matters, including service, retail, and other customer-facing sectors seeking to monitor feedback and support growth. Features and Usability ### What are the key features of Promoter Ninja? Promoter Ninja offers NPS survey structure, survey and poll management, and multi-channel distribution for collecting feedback. It also includes feedback management, complaint monitoring, and negative feedback management, plus reporting and analytics with real-time data, customer segmentation, customizable questions and templates, and third-party integrations. Integrations ### Which third-party tools and platforms does Promoter Ninja integrate with? Promoter Ninja integrates with 2 third-party tools: SendGrid and Slack. These integrations cover email delivery and team communication, giving Promoter Ninja connections to key messaging and notification platforms from its official catalog. Getting Started and Support ### What training and onboarding options does Promoter Ninja offer? Promoter Ninja provides documentation to support team training and onboarding. This written material gives users a reference for setup steps, product features, and day-to-day use. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does Promoter Ninja offer? Promoter Ninja provides email/help desk and chat support. These channels give users direct ways to request assistance and get questions answered. No reviewer feedback about support quality, response times, or helpfulness is available, so the support experience cannot be described beyond the listed channels. ## Features AI summary Based on 2,212 NPS reviews Not all review management software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) Promoter Ninja includes **Feedback Management**, giving businesses a way to collect, organize, and respond to customer input in one place. However, it does not offer **Review Request** or **Review Monitoring**. Instead, it provides other highly rated capabilities, including **Negative Feedback Management** (**53%**), **Customer Experience Management** (**48%**), and **Surveys & Feedback** (**42%**). These features help businesses address customer issues early, track satisfaction across touchpoints, and gather direct insights, helping teams improve customer relationships and make better service decisions. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customer Segmentation Process of dividing customers into groups based on common characteristics Customizable Branding Add customized logos and colors to align with company branding Promoter Ninja 28 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.0 (4) 4.0 Based on 4 reviews ## Pricing Value for money 4.8 (4) Free Trial Basic €10.00 Per Feature,Per Month Value for money 4.8 (4) 4.8 Based on 4 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (4) 4.8 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Chief Growth Officer Internet ### "Simple tool for NPS and other customer satisfaction metrics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 4, 2020 Pros We are using promoter ninja in trial mode currently. It is a simple tool that does the job of getting NPS clarity . What I like is that it also supports other metrics. Apart from that, it is just simple to use with a clear pricing and proper modification possibilities. Multi-language was a "Must" for us, which promoter ninja also offers. Cons promoter ninja is a tool, not a powerful NPS software. If you are looking for something complex outside of asking for NPS via email, chat and on the website and having basic tools for analyzing, a different tool might be better. If you want to get the job done quickly, which is the case for us, it is a very good choice. Alternatives considered [AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Albert A. Co-founder and CEO Internet ### "Easy, simple and does what it has to do, with many expected features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 6, 2017 price, ease of use. Pros Promoter Ninja has a GREAT price for the value, the best on the market as far as I know. It's a simple tool, with nice UX, and pretty simple to customize and start getting results..you can be up and running in 5 minutes after registering, and start getting NPS feedback! Cons Sometimes I would like some advanced features. I hope this comes with time as I see it's in constant evolution during the 9 months that we've been using it. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RR Raquel R. CEO ### "I used Promoter Ninja to measure NPS of the alumni in my online school. It worked perfectly." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 September 14, 2017 Pros I am not a tech person and I could upload my users contacts and send a customized survey in just a few clicks. I used an existing CSV file that I had with my segmentation criteria. It was very easy to segment the NPS afterwards based on my own data. I am now improving my online school for teachers based on the feedback I got with Promoter Ninja. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AF Albert F. Co-Founder ### "Amazing simple product. It does what it says and it's the cheapest I've found." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2017 Real-time customer feedback and actionable insights. Pros The survey setup is extremely easy. Uploading a CSV is the most flexible way to segment my customer base. My NPS is measured in real time as customers answer the surveys. Cons It would be great if it provided a web version of the survey for users that do not provide e-mail. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor August 18, 2017 Thanks for the feedback! We are considering adding the website survey. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.