# Zoho Lens Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zoho Lens Software - reviews, pricing plans, popular comparisons to other Augmented Reality products and more. Source: https://www.capterra.com/p/238969/Zoho-Lens --- # Zoho Lens Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoho Lens ## What is Zoho Lens? Zoho Lens, our cloud-based augmented-reality remote assistance platform, is built to help someone on-the-ground get help from an expert. Experts can view the live incoming camera stream from a smartphone or smart glass and use features like AR annotation, text chat, and voice chat to communicate better. Besides better communication, features like session analytics and recording, rebranding, and file management aid organizations in effective user management, better audits, and customization. ## What is Zoho Lens used for? [Augmented Reality](https://www.capterra.com/augmented-reality-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $14 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoho Lens?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zoho.com/&name=Zoho Lens) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoho Lens 4.8 (13) VS. [5.0 (4)](https://www.capterra.com/p/211895/BUNDLAR/#reviews) Starting Price $14 Per User Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (13) Ease Of Use 5.0 (169) Value For Money 4.8 (12) Value For Money 5.0 (138) Customer Service 4.5 (13) Customer Service 5.0 (132) ## Zoho Lens alternatives [echo3D](https://www.capterra.com/p/206459/echo3D/) [4.5 (169)](https://www.capterra.com/p/206459/echo3D/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/206459/echo3D/) [Floori](https://www.capterra.com/p/231320/Floori/) [4.7 (57)](https://www.capterra.com/p/231320/Floori/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/231320/Floori/) [Onirix Studio](https://www.capterra.com/p/212360/Onirix-Studio/) [4.4 (12)](https://www.capterra.com/p/212360/Onirix-Studio/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/212360/Onirix-Studio/) [TeamViewer Frontline](https://www.capterra.com/p/10018835/TeamViewer-Frontline/) [4.6 (55)](https://www.capterra.com/p/10018835/TeamViewer-Frontline/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10018835/TeamViewer-Frontline/) [View all alternatives](https://www.capterra.com/p/238969/Zoho-Lens/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Drag & Drop 4.8 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components Usage Tracking/Analytics 4.7 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Track and interpret metrics on the usage of company resources Real World Backdrop 4.9 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Objects are always overlaid against the real world background Third-Party Integrations 4.6 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Reporting/Analytics 4.9 (9) 33.33% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Interactive Content 4.6 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Allow the audience to interact or engage with the content Zoho Lens 25 features Input 3D objects Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Used for training or educational purposes Store and manage images Allow the audience to interact or engage with the content Objects are always overlaid against the real world background Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Ability to overlay images, text, and 3D objects over existing reality view Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Record and playback video calls Allows users to view videos without downloading media files Supports various video file formats Features 4.7 (13) 4.7 Based on 13 reviews ## Pricing Value for money 4.8 (12) Free Trial Free Version Basic $14.00 Per User, Value for money 4.8 (12) 4.8 Based on 12 reviews ## Integrations [ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ Zoho Calendar](https://www.capterra.com/p/233491/Zoho-Calendar/) ## Support, customer service and training options Customer Service 4.5 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (13) 4.5 Based on 13 reviews ## User reviews Overall rating 4.8 Based on 13 reviews Filter by rating 5(10) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Adam W. Manager Online Media ### "A good remote video support tool!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 26, 2026 Pros It's has a pricing model that suits us (per user) and it's generally simple to use. Our clients can work out how to connect Cons The video quality isn't as good as some others we'd tried, but it is good enough for our use-case I think. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mangesh U. IT Service Manager Computer Hardware ### "Awesome service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2025 I have used it first time and I really fell in love. very very good experience ever had. Strongly recommend to all service providers Pros Very well made for service personnel. As a service provider I like it very much. Freeze screen, capture and denote features are too good. Cons As an IT hardware service provider, we are looking for the solution like this. unique solution provider Alternatives considered [SecureLink](https://www.capterra.com/p/170423/SecureLink/) Reasons for choosing Zoho Lens yes, Zoho lens have all features we need Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VN Valmor N. Analista Business Supplies and Equipment ### "Interface para usuários" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 25, 2025 Pros Faço um elogio a interface limpa e intuitiva do Zoho Lens, permitindo que tanto técnicos quanto clientes iniciem sessões com facilidade, sem necessidade de treinamento extensivo. Cons Apesar da intuitividade, novos usuários podem precisar de algum tempo para se acostumar com todas as funcionalidades de AR e anotações. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Alejandro M. IT Support Engineer Information Technology and Services ### "Remote consultancy that will bring end-users even closer." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 28, 2023 Our IT team has had positive and negative experiences in the exercise of their functions, within all I can highlight the positive transition in terms of the way the work was done in the past, the advice and support to users by telephone was intended to achieve solve the reported failure regardless of whether or not the end customer had knowledge, this made the work very difficult for the consultant and annoyed the user because he did not understand the indications; From the implementation of Zoho Lens evolved the way of providing technical support, our customers only seeing the screen of your device follow step by step the indications provided and in many cases the reported failure is solved, this guarantees monetary savings for the company. Pros Very often in our process of technical advice for internal and external customers we have come across users with extensive knowledge which follow carefully and promptly the indications provided by the customer service advisors, on the other hand, there are many occasions when the end user requesting advice has little or no knowledge of systems or technology, for these cases it was complex to provide a clear and concrete service so it was necessary to send technical service to the user's home; Thanks to Zoho Lens we have been able to reduce the amount of technical services sent and this is due to its function that at first glance seems simple but is very powerful and useful for those customers with little knowledge in technology, augmented reality allows only using the smartphone or laptop to see on the customer's screen their environment which our staff will mark the equipment and connections to be tracked by the customer, thus the user follows to the letter such indications, has seen improvement in processes in a considerable way. Cons This type of technology facilitates the interaction of technical service in a bilateral way, the customer clearly perceives the indications provided by the advisor and in turn represents a saving in costs of technical service visits, that is, in first measure the ROI is clearly very favourable, in this way there are no negative points from my perspective as it fulfils its task with more than enough. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Juan David A. IT Analyst Telecommunications ### "Essential and indispensable for remotely assisting clients in need of expert help." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 15, 2023 Without a doubt it has been a great experience of use, positive, comfortable and pleasant, since Zoho Lens strengthened our system of operation and remote assistance, provided us with an effective way to address and resolve many of the problems faced by customers in the field, without the need to schedule technical visits and in an easy, fast and timely manner. Pros Zoho Lens is flexible and versatile, it is a very easy to use tool, I am impressed by its ability to adapt to different environments and situations; it is a great advantage that this remote assistance tool is cloud-based because it makes it accessible for use on any device. I like the user interface it offers because it is friendly and easy to understand, you can navigate through it with very little effort; Zoho Lens allows us to connect with users through the camera of their cell phone to provide them with remote assistance in real time at the moment they need it; it allows us to see and understand the real situation they are going through and at the same time it offers us different functions that favor communication (text chat or VoiP), and make the process of guiding them an easy but forceful task as is the AR annotation function. Cons When I use Zoho Lens on my mobile it is recurrent that I can not make use of other applications simultaneously while I am in a session with a user, because the processing is slow and makes a startup error is constantly recorded in the application I try to use, just enough to end the session zoho lens and everything returns to normal, I'm not sure if it can be a fault generated by Zoho Lens or a limitation of my team but that's what happens. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Robinson Andres T. IT Support Specialist Telecommunications ### "Zoho Lens is an easy and efficient way to remotely assist users under AR." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2023 Thanks to its great performance, adaptability and the various useful features offered by Zoho Lens, our technical support department has all the necessary resources to address and assist remotely and effectively and immediately 60% of the failures that users report having with the use of our services in their place of residence, and most importantly without having to schedule any technical visit, excellent remote assistance tool, what a great experience of use, very enriching indeed. Pros It is focused so that anyone can use it without any inconvenience, it is multiplatform and allows us to see in detail the real environment of customers when they face a failure, thanks to the different AR functions it provides, it allows us to guide the users of our services so that they can identify and solve them following our instructions. Cons When I am in an active session on my mobile device it is not possible for me to operate with other tools simultaneously because it slows down their ability to process information and response times are prolonged. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Alejandro R. IT Support Engineer. Telecommunications ### "Zoho Lens ideal for providing remote assistance in real time and via AR." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2023 The experience is successful, smooth and seamless. Zoho Lens supports our support process by providing us with the capacity and all the essential tools to accompany and help customers solve their issues through work instructions without our presence on site, just by accessing the camera on their smartphone. Pros It is a very well designed tool, it is oriented so that anyone can use it regardless of their knowledge of technology, it is easy to use for both customers and us; Zoho Lens provides an interactive way to accompany customers in resolving the failures they face with the services provided by our company. I like the technical console because it contains all the necessary functions to help and guide the customer on the remote end (I can guide the customer through chat, AR annotations and other functions) it also allows me to record the sessions among others; moreover Zoho Lens is browser based and does not require any previous installation on the remote end (client side) which is very convenient. Cons I don't have any comments to add about what I don't like about Zoho Lens because it has worked quite well for me and I haven't had any issues during the whole time I've been using it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DF David Felipe S. Systems Analyst. Telecommunications ### "Zoho Lens, innovates and facilitates remote assistance." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 3, 2023 Zoho Lens completes the stack of our support tools, the results obtained after its implementation have been overwhelming and positive, generating for us multiple benefits. Thanks to the various innovative and effective functions provided by Zoho Lens, we have been able to guide our customers very easily and efficiently, as well as support our teammates when they needed the support of the head office staff to execute any operation.Thanks to Zoho Lens and the collaboration of our customers we have been able to attend and solve all those failures in a short time, also we were able to reduce travel costs, it was not necessary to go to the customers; now we can solve many of their problems from a remote location and in a timely manner, we also improved response times, customer satisfaction and the time of absence of services. Pros Zoho Lens allows me to clearly identify the problems that prevent users from using their services normally, by streaming in real time and in HD from the customer's smartphone camera we can analyze in detail the scenario and provide specific guidance to solve the problem. All this remotely from our workstation, without the need to physically travel to the site.Although this is a robust and well-designed tool, it is focused so that anyone can use it. It offers didactic features and functions that help us to put the client in context and facilitate the understanding of the instructions provided, with Zoho Lens we can write or draw on the screen, stop the video, zoom the screen and record the sessions among many other options. Cons It often limits the performance and processing of the computers on which the session has been initiated. In our case, it is a difficult task to fully execute other processes while a session is in progress, which at certain times prevents us from even completing the registration of customer information in our customer service tools, but we still consider that it does not detract from its great value and efficiency. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HM Hector M. Support Analyst. Telecommunications ### "Zoho Lens: Efficient, stable and very easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2023 Since many of the issues that our customers were experiencing with IPTV, ADSL and LB services did not originate directly at the exchange or were not due to problems in the configuration or provisioning of their contracted services, but were directly related to bad connections at the installation site (home), which customers were unable to resolve due to lack of knowledge, this is where Zoho Lens plays a key role in our technical support department. By providing us with on-site presence, we can now have a real-time perspective of the customer's situation and leverage all the features it offers to guide them with precise details to address and resolve the situation in a timely and effective manner. Zoho Lens has allowed us to complement our support process by giving us the ability to fulfill customer requests through remote technical assistance without requiring our on-site presence, since initially it was not possible to address all their issues solely from the contact center and it was necessary the presence of our crews in the field, thanks to its implementation the satisfaction levels of our customers is high and we have decreased travel costs. Pros Logging in is a simple process with Zoho Lens which makes it easy for anyone to use without any limitations. I like the UI because it is neat, intuitive, easy to use and understand; There are many functions provided by Zoho Lens to effectively address each situation, we can write on the screen to highlight an object, point out a connection point or even mark a special cable, also allows us to take screenshots, enlarge the image to see more clearly the details, pause the video, in the same way allows us to maintain a chat communication with customers that can be text or Voip, it is also possible to record the sections to evaluate the quality of care and propose improvements, or for future cases. Cons So far there is nothing I dislike about Zoho Lens, we have not had any inconvenience, nor have we faced any difficulty while using it, it really works very well and the experience is totally encouraging and positive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Alejandro Enrique M. Helpdesk Operations Supervisor Telecommunications ### "Zoho Lens is a powerful partner for your remote support team." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 27, 2023 Zoho Lens is one of those very useful tools for any team that is facing end customers, it allows us to transmit information in a simpler way and leaves an excellent impression on users. Pros In our daily environment we could detect an increase in the number of reports for technical review to our customers, the vast majority of these cases were attributed to technical personnel who recently entered the operation, these cases were analyzed and the main detail was that the end user did not understand the technical instructions provided, since we implemented Zoho Lens and thanks to its visual aids allowed to minimize the number of technical reviews sent because the customer correctly followed the instructions seen on the screen of your device. Cons The current functionalities are of great help although it would be very useful to be able to customize the virtual functions depending on the environment where the tool is used, that is to say, for our case to be able to have templates of IT elements to use them where they are required. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/238969/Zoho-Lens/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)