# HITRUST MyCSF Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HITRUST MyCSF Software - reviews, pricing plans, popular comparisons to other Compliance products and more. Source: https://www.capterra.com/p/238984/HITRUST-MyCSF --- # HITRUST MyCSF Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) HITRUST MyCSF ## What is HITRUST MyCSF? MyCSF makes it easy and cost-effective for an organization to manage information risk and meet international, federal, and state regulations regarding privacy and security. The MyCSF tool provides global organizations of all sizes with a purposefully designed and engineered SaaS tool for performing risk assessments. With MyCSF, organizations can maintain a full view of their security, privacy, and risk posture at all times, while reducing their overall assessment management costs. ## What is HITRUST MyCSF used for? [Compliance](https://www.capterra.com/compliance-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HITRUST MyCSF?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://hitrustax.com&name=HITRUST MyCSF) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HITRUST MyCSF 4.0 (10) VS. [4.5 (528)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price Contact vendor Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.2 (10) Ease Of Use 4.1 (527) Value For Money 3.6 (9) Value For Money 4.2 (429) Customer Service 4.2 (9) Customer Service 4.5 (492) ## HITRUST MyCSF alternatives [4.7 (414)](https://www.capterra.com/p/148230/SOXHUB/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (255)](https://www.capterra.com/p/143579/SiteDocs/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.9 (330)](https://www.capterra.com/p/218549/UserWay/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (1,270)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/238984/HITRUST-MyCSF/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Audit Management 4.2 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Compliance Tracking 4.0 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Corrective and Preventive Actions (CAPA) 3.5 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Investigate and take action at root cause or error in processes to prevent recurring issues Document Management 1.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location API Application programming interface that allows for integration with other systems/databases Assessment Management Creation, administration, and evaluation of assessments or tests HITRUST MyCSF 7 features Application programming interface that allows for integration with other systems/databases Creation, administration, and evaluation of assessments or tests Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Track and report regulatory data to either internal management or external stakeholders Investigate and take action at root cause or error in processes to prevent recurring issues Store, manage, and track all electronic documents in a centralized location Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Get Advice We can help you find the software with the features you need. Features 3.9 (10) 3.9 Based on 10 reviews ## Pricing Value for money 3.6 (9) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.6 (9) 3.6 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (9) 4.2 Based on 9 reviews ## User reviews Overall rating 4.0 Based on 10 reviews Filter by rating 5(3) 4(4) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent AM Allison M. Project scheduler Accounting ### "MyCSF HITRUST Reviee" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 13, 2023 Pros This software does a great job of condensing large amounts of information into smaller manageable chucks with the ability to begin submitting domains as they are completed vs the entire audit. The ability to use the offline assessment for external assessors is a time saving feature that would be nice to have for all credits not just subscriptions. Cons The training required to use the software is very expensive and seems to be more of a sales pitch vs a training. The documentation upload features are very clunky and require a lot of linking if not using the offline assessment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KV Koree V. Associate Dir Health, Wellness and Fitness ### "MyCSF" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2022 Pros Proper scoping is very important and easy to do, especially after a couple of tries. :) Cons Document Management, but not really used since we use our own GRC. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Robert D. Information Security Anlayst Facilities Services ### "Serves its Purpose" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 16, 2022 It definitely serves its purpose, but this is used more because it is the tool of choice for our auditor. Pros The easy of communications while providing evidence to and from the auditors handling your validated assessment helps the assessment go much smoother. Cons It feels like this tool is better for the auditors opposed to the end user. The ability to see what evidence is linked is great but corrective actions is clunky and offered little value beyond tracking. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD Todd D. Security Analyst, HCCSFP, HCQP Security and Investigations ### "HITRUST MyCSF - Mostly great interface for working with the HITRUST CSF" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 2, 2022 Pros Building an assessment, running reports, and accessing the CSF library are relatively easy, and the new tasks, workflows, and webforms are great. Cons The new document viewer functionality when accessing linked documents is a huge pain; viewing the documents in the browser is not ideal, controls are limited, and saving the document out of the viewer often does not maintain the original filename, even when you choose the options to get the "original" document. I would not be sad to see it go. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Marcus C. Information Security Supervisor Health, Wellness and Fitness ### "Essential tool for HITRUST" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 8, 2021 It's been a great tool to keep track of control statement, make comparisons to other authoritative CSFs, and interact with the assessments. Pros It's very intuitive and easy to figure out. For the most part, I was able to get right in and play around the environment without much training or guidance. Cons There are a number of key features that are somewhat hidden from the assessment that you have to know where to find. When completing the factors section of the "admin and scoping" section of the assessment, I wish I knew how much use the "need help" button on the right side would have cleared up certain definitions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RL Ross L. CISO Biotechnology ### "Productive tool." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 26, 2021 There is no getting away from the detail and tedium of this type of activity, no matter what tool is used. My experience with HITRUST has been much more positive than it has been with other similar tools (RSA Archer, for example). Pros When compared to other tools used to manage the compliance/risk/assurance aspect of a business, I find HITRUST to be more user friendly and less tedious to use. No tool like this will be any better than the input provided to it, and to this point, I find the MyCSF to be more precise, more focused - from the scoping exercise to the information capture activity - than other products in this area. Cons Cannot comment on this point yet. I prefer to await the future product integration with the FAIR risk management structure and comment after using that. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RG Raj G. vCISO Hospital & Health Care ### "Why should you use MyCSF" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 23, 2021 Helps businesses to understand the prescriptive nature of the HITRUST controls including the implementation, measured and managed maturity Pros Assess once, review many times, and update as needed so keep the security posture of the scope in check. Thus creating efficiency for compliance, regulatory and security needs. Cons Improvements around third party GRC products or tracking software would be ideal. Don't have to depend on the myCSF tool all the time. Reasons for choosing HITRUST MyCSF None Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Abdul B. Senior Security Architect Information Technology and Services ### "HITRUST MyCSF User Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 22, 2021 Pros MyCSF lets the user configure all the applicable domains and controls, upload evidence, and track progress. It provides explanation of the controls, and the implementation guidance. This educates the user on the evidence that should be collected to satisfy the control. Cons We use JIRA to track submission of evidence for the HITRUST controls. MyCSF doesn't integrate with JIRA. This creates an extra layer of submitting evidence. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BG Brooke G. Information Protection Advisor - IT Compliance Insurance ### "Handy tool, but not as user friendly as it could be." 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 November 22, 2021 We use MyCSF for our annual HITRUST validation efforts. It is a tool that we have to use to remain HITRUST Certified. It is not something we would use otherwise. Pros It is a good way to track and store the evidence needed for the annual HITRUST validation efforts. Cons We tend to only use MyCSF for the tasks that must be reported through the tool for the annual Validation process. Instead, we track our audit and compliance efforts outside of the tool. MyCSF is not as user friendly and intuitive as I, and others at my company, would like. It is not a great tool for storing documents, as they need to be uploaded in many different places and then those policies or procedure documents are not always easy to find. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Rick H. VP, IT Leader Marketing and Advertising ### "Want to be certified? Use MyCSF!" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 November 22, 2021 Pros The MyCSF tool has a single minded focus on one thing, and does that one thing pretty well - helping you scope, organize, and complete HITRUST assessments. Recent releases have focused heavily on making the tool easier to use and less opaque for those who don't have a deep understanding of the HITRUST methodology and process, including better commenting, more clear assessment status messages, and automated error checking instead of waiting for a human to do all of the QA. Cons The tool can be confusing to navigate for new users, and documentation on the process can be a bit lacking in some areas. MyCSF does not allow you to link files or evidence from internal GRC platforms or private storage systems (Dropbox, Google Drive, etc), it must be uploaded to the tool directly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/238984/HITRUST-MyCSF/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)