# HITRUST MyCSF Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HITRUST MyCSF the right Compliance solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/238984/HITRUST-MyCSF/reviews --- HITRUST MyCSF 4 (10) [View alternatives](https://www.capterra.com/p/238984/HITRUST-MyCSF/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of HITRUST MyCSF Ease of use 3.2 Customer Service 4.2 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RL Ross L. CISO Biotechnology Used the software for: 1-2 years ### "Productive tool." November 26, 2021 5.0 There is no getting away from the detail and tedium of this type of activity, no matter what tool is used. My experience with HITRUST has been much more positive than it has been with other similar tools (RSA Archer, for example). Pros When compared to other tools used to manage the compliance/risk/assurance aspect of a business, I find HITRUST to be more user friendly and less tedious to use. No tool like this will be any better than the input provided to it, and to this point, I find the MyCSF to be more precise, more focused - from the scoping exercise to the information capture activity - than other products in this area. Cons Cannot comment on this point yet. I prefer to await the future product integration with the FAIR risk management structure and comment after using that. Review Source BG Brooke G. Information Protection Advisor - IT Compliance Insurance Used the software for: 1-2 years ### "Handy tool, but not as user friendly as it could be." November 22, 2021 4.0 We use MyCSF for our annual HITRUST validation efforts. It is a tool that we have to use to remain HITRUST Certified. It is not something we would use otherwise. Pros It is a good way to track and store the evidence needed for the annual HITRUST validation efforts. Cons We tend to only use MyCSF for the tasks that must be reported through the tool for the annual Validation process. Instead, we track our audit and compliance efforts outside of the tool. MyCSF is not as user friendly and intuitive as I, and others at my company, would like. It is not a great tool for storing documents, as they need to be uploaded in many different places and then those policies or procedure documents are not always easy to find. Review Source AM Allison M. Project scheduler Accounting Used the software for: 6-12 months ### "MyCSF HITRUST Reviee" May 13, 2023 3.0 Pros This software does a great job of condensing large amounts of information into smaller manageable chucks with the ability to begin submitting domains as they are completed vs the entire audit. The ability to use the offline assessment for external assessors is a time saving feature that would be nice to have for all credits not just subscriptions. Cons The training required to use the software is very expensive and seems to be more of a sales pitch vs a training. The documentation upload features are very clunky and require a lot of linking if not using the offline assessment. Review Source TD Todd D. Security Analyst, HCCSFP, HCQP Security and Investigations Used the software for: 2+ years ### "HITRUST MyCSF - Mostly great interface for working with the HITRUST CSF" September 2, 2022 5.0 Pros Building an assessment, running reports, and accessing the CSF library are relatively easy, and the new tasks, workflows, and webforms are great. Cons The new document viewer functionality when accessing linked documents is a huge pain; viewing the documents in the browser is not ideal, controls are limited, and saving the document out of the viewer often does not maintain the original filename, even when you choose the options to get the "original" document. I would not be sad to see it go. Review Source MC Marcus C. Information Security Supervisor Health, Wellness and Fitness Used the software for: 1-2 years ### "Essential tool for HITRUST" December 8, 2021 4.0 It's been a great tool to keep track of control statement, make comparisons to other authoritative CSFs, and interact with the assessments. Pros It's very intuitive and easy to figure out. For the most part, I was able to get right in and play around the environment without much training or guidance. Cons There are a number of key features that are somewhat hidden from the assessment that you have to know where to find. When completing the factors section of the "admin and scoping" section of the assessment, I wish I knew how much use the "need help" button on the right side would have cleared up certain definitions. Review Source RH Rick H. VP, IT Leader Marketing and Advertising Used the software for: 2+ years ### "Want to be certified? Use MyCSF!" November 22, 2021 3.0 Pros The MyCSF tool has a single minded focus on one thing, and does that one thing pretty well - helping you scope, organize, and complete HITRUST assessments. Recent releases have focused heavily on making the tool easier to use and less opaque for those who don't have a deep understanding of the HITRUST methodology and process, including better commenting, more clear assessment status messages, and automated error checking instead of waiting for a human to do all of the QA. Cons The tool can be confusing to navigate for new users, and documentation on the process can be a bit lacking in some areas. MyCSF does not allow you to link files or evidence from internal GRC platforms or private storage systems (Dropbox, Google Drive, etc), it must be uploaded to the tool directly. Review Source RG Raj G. vCISO Hospital & Health Care Used the software for: 2+ years ### "Why should you use MyCSF" November 23, 2021 5.0 Helps businesses to understand the prescriptive nature of the HITRUST controls including the implementation, measured and managed maturity Pros Assess once, review many times, and update as needed so keep the security posture of the scope in check. Thus creating efficiency for compliance, regulatory and security needs. Cons Improvements around third party GRC products or tracking software would be ideal. Don't have to depend on the myCSF tool all the time. Reason for choosing HITRUST MyCSF None Review Source KV Koree V. Associate Dir Health, Wellness and Fitness Used the software for: 1-2 years ### "MyCSF" December 12, 2022 4.0 Pros Proper scoping is very important and easy to do, especially after a couple of tries. :) Cons Document Management, but not really used since we use our own GRC. Review Source RD Robert D. Information Security Anlayst Facilities Services Used the software for: 2+ years ### "Serves its Purpose" September 16, 2022 3.0 It definitely serves its purpose, but this is used more because it is the tool of choice for our auditor. Pros The easy of communications while providing evidence to and from the auditors handling your validated assessment helps the assessment go much smoother. Cons It feels like this tool is better for the auditors opposed to the end user. The ability to see what evidence is linked is great but corrective actions is clunky and offered little value beyond tracking. Review Source AB Abdul B. Senior Security Architect Information Technology and Services Used the software for: 2+ years ### "HITRUST MyCSF User Experience" November 22, 2021 4.0 Pros MyCSF lets the user configure all the applicable domains and controls, upload evidence, and track progress. It provides explanation of the controls, and the implementation guidance. This educates the user on the evidence that should be collected to satisfy the control. Cons We use JIRA to track submission of evidence for the HITRUST controls. MyCSF doesn't integrate with JIRA. This creates an extra layer of submitting evidence. Review Source Similar Products Featured ## Related categories [Compliance](https://www.capterra.com/compliance-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.