--- title: "CustoCentrix Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CustoCentrix Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/239078/CustoCentrix/" page_type: "product" language: "en" --- # CustoCentrix Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CustoCentrix ## What is CustoCentrix? A platform which is entirely dedicated to Belgian retailers helping them to speed up customer data collection at their points of sale. CustoCentrix Give your relationship marketing and omnichannel loyalty programmes a boost by identifying and gaining a better insight into the customers who visit your points of sales Shared updating of personal data based on eID Consent management Loyalty Programs & Vouchers Marketing Automation Geomarketing & Catchment Areas Trade marketing portal ## What is CustoCentrix used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Data Management Platforms](https://www.capterra.com/data-management-platforms-software/)[Email Verification Tools](https://www.capterra.com/email-verification-tools-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CustoCentrix?[Manage this product listing](https://www.g2.com/products/custocentrix/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CustoCentrix 4.5 (2) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price Contact vendor Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (2) Ease Of Use 4.5 (497) Value For Money 4.0 (2) Value For Money 4.3 (376) Customer Service 5.0 (2) Customer Service 4.4 (388) ## CustoCentrix alternatives [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) [4.2 (531)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) [Qnvert](https://www.capterra.com/p/10023499/Qnvert/) [0.0](https://www.capterra.com/p/10023499/Qnvert/#reviews) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10023499/Qnvert/) [EngagePackage](https://www.capterra.com/p/10017343/EngagePackage/) [0.0](https://www.capterra.com/p/10017343/EngagePackage/#reviews) Starting price $1749.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10017343/EngagePackage/) Highest Rated [Jobin.cloud](https://www.capterra.com/p/239384/Jobincloud/) [4.7 (172)](https://www.capterra.com/p/239384/Jobincloud/reviews/) Starting price $8.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/239384/Jobincloud/) ## FAQs about CustoCentrix Overview ### What company size and specific industries is CustoCentrix built for? CustoCentrix is designed for retailers in Belgium, making it suitable for retail businesses of any size operating in that market. The target audience is defined by industry and location rather than by company size, with a focus on Belgian retail organizations. Features and Usability ### What are the key features of CustoCentrix? CustoCentrix offers a loyalty program with rewards management and gamification, plus customer and contact management features such as CRM, customer profiles, and contact databases. It also includes marketing automation tools like email campaigns, SMS messaging, audience targeting, segmentation, analytics, and real-time reporting. Integrations ### Which third-party tools and platforms does CustoCentrix integrate with? CustoCentrix integrates with ACTITO, Emarsys, Qualifio, SAP Marketing Cloud, and Selligent. These catalog integrations cover marketing and campaign platforms, giving CustoCentrix connections to several third-party tools used for customer engagement and data-driven outreach. Getting Started and Support ### What training and onboarding options does CustoCentrix offer? CustoCentrix provides in-person training and live online sessions to help teams get started. In-person training supports face-to-face instruction, while live online sessions offer remote guided setup and product walkthroughs. These are the confirmed training formats listed in the catalog. Getting Started and Support ### What customer support options does CustoCentrix offer? CustoCentrix provides phone support for customers needing direct help. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed from user reports. ## Features AI summary Based on 14,838 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) CustoCentrix supports all three of the features reviewers consider most important: **Data Security**, **Customer Database**, and **Real-Time Data**. Together, these capabilities help businesses protect customer information, maintain organized records, and access up-to-date insights, allowing teams to respond faster and manage customer relationships more effectively. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Anti Spam Techniques to prevent and filter unwanted or unsolicited email spam from reaching a user's inbox API Application programming interface that allows for integration with other systems/databases Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Behavioral Analytics Track and analyse user behavior within a system or network Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content CustoCentrix 84 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Anti Spam: Techniques to prevent and filter unwanted or unsolicited email spam from reaching a user's inbox - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Behavioral Analytics: Track and analyse user behavior within a system or network - Bounce Rate Analysis: Report on email bounce rate statistics - Bulk Email Verification: Verify mass email intake - Bulk Send: Process of sending a large number of documents, messages or emails to multiple recipients at once - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Data Integration: Combining data from different sources and providing a unified view - Data Profiling: Examines, analyzes, and organizes data to create relevant summaries or graphs. - Data Security: Protect sensitive data for digital privacy - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Domain Check: Verify the domain of an email address - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Duplicate Detection: Compare new data with existing records to detect duplicate entries - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Gamification: Games or game-like elements to track progress and reward accomplishments - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Image Library: Store and manage images - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Capture: Automatically identify and save contact information of potential customers - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - One-to-One Messaging: Send personal messages to clients or attendees - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Segmentation: Group leads or contacts based on their specific characteristics - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 4.0 (2) ### Starting price Free trial not available Value for money 4.0 (2) 4.0 Based on 2 reviews ## Integrations [ Qualifio](https://www.capterra.com/p/147199/Qualifio/)[ ACTITO](https://www.capterra.com/p/155349/ACTITO/)[ SAP Marketing Cloud](https://www.capterra.com/p/227339/SAP-Marketing-Cloud/)[ Selligent](https://www.capterra.com/p/164255/Selligent/)[ Emarsys](https://www.capterra.com/p/250553/Emarsys/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AS Aurore S. Responsable marketing Food Production ### "Les possibilités qu'offrent Custocentrix sont une mine d'or pour le marketeur !" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 14, 2022 A l'heure actuelle, nous n'avons pas encore développé un taux de couverture suffisant; nous devons y travailler en éduquant nos vendeuses. L'intégration caisse est prévue d'ici un mois. Lorsque ces 2 facteurs seront "résolus", nous serons en mesure d'utiliser pleinement l'outil ! Pros La récolte de données va nous permettre de réaliser un plan communication beaucoup plus affiné et adapté à nos clients, en personnalisant les messages. CustoCentrix propose également un module de geomarketing, que nous n'utilisons pas encore mais qui nous sera utile prochainement. Cons Il n'est pas toujours intuitif de trouver l'information recherchée dans la plateforme. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 18, 2022 Thx for your review Aurore! Success to you and your team. ED Eric D. Senior Consultant Marketing and Advertising ### "Une solution pragmatique dédiée aux acteurs du retail (commerce de détail)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2022 Très satisfait du professionnalisme de l'équipe. Une solution adoptée par les équipes de terrain, dont le personnel en caisse. Permet de doper le % des ventes reliées au profil des clients, de collecter plus de données, plus rapidement et avec moins d'efforts. Pros La méthode de collecte de données, la logique de mutualisation de la tenue à jour des données entre enseignes (plus de souci de data quality), l'intégration avec notre système de caisse. Le niveau de conformité GDPR grâce à MyFreedelity. La couverture fonctionnelle est assez impressionnante. Gestion de programmes de fidélité, geomarketing, zones de chalandise, marketing automation, Segmentation RFM, ... Cons Pas vraiment. Le bénéfice du caractère intégré est plus important que l'usage de certaines solutions spécialisées mais complexe à intégrer entre elles. Reasons for choosing CustoCentrix Data Quality Couverture fonctionnelle adaptée aux besoins du secteur du retail Coût global de possession Conformité GDPR professionnalisme et implication des équipes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 18, 2022 Thx for your review Eric! Success to you and your team. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.