# SecureVideo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SecureVideo Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more. Source: https://www.capterra.com/p/239147/SecureVideo --- # SecureVideo Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SecureVideo ## What is SecureVideo? SecureVideo is a cloud-based telehealth platform that's secure, reliable and flexible for your use case. Designed to deliver the best possible telehealth experience, our HIPAA-compliant, low cost, easy-to-use solution is backed by friendly customer support experts who take the time to ensure your success. Our platform serves over 5,000 doctors, clinicians and hospitals. We believe telehealth should be reliable with the best video quality, dedicated connectivity and best-in-class security. ## What is SecureVideo used for? [Telemedicine](https://www.capterra.com/telemedicine-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $50 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SecureVideo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://securevideo.com/&name=SecureVideo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SecureVideo 4.8 (26) VS. [4.8 (96)](https://www.capterra.com/p/159263/Better/reviews/) Starting Price $50 Per User, Per Month Starting Price $35 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (26) Ease Of Use 4.6 (1,226) Value For Money 4.4 (22) Value For Money 4.4 (972) Customer Service 4.5 (21) Customer Service 4.6 (713) ## SecureVideo alternatives [3.9 (1,362)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.7 (960)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (503)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (364)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/239147/SecureVideo/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 4.9 (22) 77.27% of 22 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Video Conferencing 4.9 (22) 77.27% of 22 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Appointment Scheduling 4.8 (16) 87.50% of 16 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Virtual Waiting Room 4.6 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed For Medical Purposes 4.8 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Intended for medical use such as diagnosis, treatment, and consultation Two-Way Audio & Video 4.8 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa SecureVideo 41 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Store, manage, and track all electronic documents in a centralized location Electronically collect payments for goods or services Reminders sent via email Public or private sharing of digital files such as documents, audio/video, images, and more Intended for medical use such as diagnosis, treatment, and consultation Compliant with HIPAA, which sets standards for sensitive patient data protection Ability to chat online in real time Access software remotely via mobile devices Notifications via mobile devices Manage and support multiple locations For practices with multiple providers Send personal messages to clients or attendees Create new forms and/or use ready-made online form templates Accept, record, and reconcile financial transactions Timed notification for any upcoming task, deadline, appointment, or activity Remotely create and access treatment plans tailored to individual patients based on symptoms Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Securely stores data to prevent data loss or breaches Use your computer as a phone device to make calls over the internet Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Connect with meeting participants remotely over video Monitor wait time and abandonment for incoming requests that have not been routed Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (26) 4.4 Based on 26 reviews ## Pricing Value for money 4.4 (22) Free Trial Basic $50.00 Per User,Per Month Value for money 4.4 (22) 4.4 Based on 22 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (21) 4.5 Based on 21 reviews ## User reviews Overall rating 4.8 Based on 26 reviews Filter by rating 5(21) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Psychotherapist Mental Health Care ### "Running my practice using SV since 2018" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 15, 2022 I do love this software and would recommend it. Pros I enjoy how reliable this software is for video conferencing. There are many other options out there that have been presented to me over the years for telehealth. However, I find this platform to be reliable enough that it is worth continuing to use. The support is also wonderful, for both a client on the other end or for me as a provider. Cons I wish the forms were easier to format and set up. I also wish there was a superbill function. Reasons for choosing SecureVideo I was already using SV when I joined SP and even though it was less money, I did not feel comfortable changing. I am glad that I stuck with SV for my Telehealth appointments. I use Simple Practice for my records. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Linda C. Licensed Professional Counselor Mental Health Care ### "Love, Love, Love" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2022 I've recently gone all virtual. SV fulfills all my needs at this time. Pros I'm not a very tech savvy person. In fact, I'd rather hear nails scratch on a blackboard than have to do tech. Yup, kicking and screaming that's me. First, I'm very impressed with how patient they are with someone like me. Second, I'm very detailed. All of their support training documents are extremely helpful. When my tech anxiety takes over, their Chat support is terrific. Yes, I know I haven't touched on software yet. So, I'd say ease of operation and the features SV provides. Cons At present, I really can't say anything negative or have any suggestions about this software. Reasons for choosing SecureVideo SV checked all my boxes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Brother Bernard S. RC Monk, Clinical Psychologist, Doctor of Natural Medicine Mental Health Care ### "Makes life easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2022 Great value and functionality since day one Pros Simplicity of operation and excellent support Cons Nothing at all. Great the way it is. Keep things as simple as possible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PM Peter M. psychotherapist Health, Wellness and Fitness ### "I don't know what to title this review." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 October 5, 2022 I needed a HIPAA-compatible Zoom overlay. It does that. I would like it much much better if the scheduling features could synch up with the scheduling features of Zoom and SimplePractice. Pros It provides a HIPAA-compatible overlay to Zoom. Cons The lack of synchronization between scheduling in SecureVideo and other software packages, like SimplePractice, is crippling. Reasons for choosing SecureVideo It was the only game in town, and now I'm used to it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PR Phillip R. Clinician Mental Health Care ### "Secure Video" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2022 I can schedule meetings and perform intakes and assessments. Pros I'm hard of hearing and the captioning is very useful. Cons I'd like to be able to discontinue automatic captions for others, but still have it available for them if they wish to use it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Karen Wister K. Professional Counselor Mental Health Care ### "Customer Satisfied" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 5, 2022 Pros It works well! It is easy for my clients. Cons Sometimes I feel when I have a problem it is an inconvenience to support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MN Monica N. Psychologist Mental Health Care ### "Using this for years" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 5, 2022 Very pleased. Pros Many are familiar with Zoom so it’s easy. I like geolocation. I like to be able to use virtual backgrounds, test speakers and microphones ahead of sessions. Most important of all, SecureVideo has been very reliable and customer’s service is very responsive! Cons Some companies block Zoom, so my clients can’t get in. Downloading zoom is an extra step for some. Reasons for choosing SecureVideo Geolocation and very good customers service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Physician Assistant Medical Practice ### "Works, but usability takes a back seat to security" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 October 5, 2022 Pros As a Zoom wrapper, it does most of what Zoom does, so it benefits from improvements made by Zoom to the Zoom client. Cons Security features are burdensome and unnecessary: waiting rooms AND secure passcodes protected by passwords that don't comply with current NIST standards: \[SENSITIVE CONTENT\] Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GG Georgia G. Clinical Social Worker Mental Health Care ### "Needs better tech support" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 October 5, 2022 Fair. Pros Scheduling, reminders, waiting room most helpful. Cons Sometimes connection is poor. Tech support is woefully inadequate. Expensive for amt I use it; considering going with a different company. Reasons for choosing SecureVideo Only one I knew about. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HF Heather F. Therapist/Social worker Mental Health Care ### "Not satisfied just haven't looked at other plans" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 5, 2022 I am pretty unhappy with this platform and service Pros Reminders for appointments for clients which you can find on many platforms... Cons Customer Service. Every single person has been very rude. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/239147/SecureVideo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Doxy.me vs SecureVideo](https://www.capterra.com/compare/158461-239147/Doxy-me-vs-SecureVideo)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)