--- title: "SecureVideo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SecureVideo Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more." source_url: "https://www.capterra.com/p/239147/SecureVideo/" page_type: "product" language: "en" --- # SecureVideo Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SecureVideo ## What is SecureVideo? SecureVideo is a cloud-based telehealth platform that's secure, reliable and flexible for your use case. Designed to deliver the best possible telehealth experience, our HIPAA-compliant, low cost, easy-to-use solution is backed by friendly customer support experts who take the time to ensure your success. Our platform serves over 5,000 doctors, clinicians and hospitals. We believe telehealth should be reliable with the best video quality, dedicated connectivity and best-in-class security. ## What is SecureVideo used for? [Telemedicine](https://www.capterra.com/telemedicine-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $50 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SecureVideo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://securevideo.com/&name=SecureVideo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SecureVideo 4.8 (26) VS. [3.9 (1,379)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting Price $50 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (26) Ease Of Use 4.1 (1,227) Value For Money 4.4 (22) Value For Money 3.7 (973) Customer Service 4.5 (21) Customer Service 3.8 (714) ## SecureVideo alternatives Highest Rated [4.8 (531)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (969)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (369)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.8 (97)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/239147/SecureVideo/alternatives/) ## FAQs about SecureVideo Overview ### Which roles and teams benefit most from SecureVideo? SecureVideo is most used by mental health professionals, including psychologists, psychotherapists, counselors, social workers, and psychiatrists, who need secure virtual sessions, client communication, and telehealth continuity. Clinical support staff, practice owners, and operations administrators also benefit by managing appointments, protecting patient privacy, and keeping remote care workflows compliant and efficient. Answer based on 26 reviews Overview ### What company size and industries is SecureVideo built for? SecureVideo is built primarily for small healthcare organizations, with 92% of reviewers from small businesses and 65% from mental health care. It serves medical practices, behavioral health practices, health systems, and hospitals, with additional use in health, wellness and fitness at 19% and hospital and health care at 12%, mainly for telemedicine. Answer based on 26 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of SecureVideo? SecureVideo offers HIPAA-compliant video conferencing, two-way audio and video, a virtual waiting room, and appointment scheduling with confirmations and reminders. It also includes client portal access, chat and one-to-one messaging, document management, online forms, payment processing, reporting and statistics, and third-party integrations. Integrations ### Which third-party tools and platforms does SecureVideo integrate with? SecureVideo integrates with Zoom, SimplePractice, and Zoom Workplace. The catalog and reviewer mentions point to video-conferencing and practice-management connections, with Zoom as the main platform and SimplePractice as a scheduling and records companion for clinical workflows. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does SecureVideo offer? SecureVideo provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover group instruction, documentation offers written reference material, and videos provide on-demand walkthroughs for reviewing features and steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does SecureVideo offer? SecureVideo offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Reviewer feedback is mixed but often positive, with some users describing customer service as patient, helpful, and quick to address issues, while others report inadequate tech support and occasional connection-related frustrations. Answer based on 5 reviews ## Features AI summary Based on 1,610 Telemedicine reviews Capterra data shows that buyers of telemedicine software rank the following features as their top priorities: - **Two-Way Audio & Video** (**68%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**78%**) - **Charting** (**63%**) SecureVideo supports all three of the features reviewers value most: **Two-Way Audio & Video**, **HIPAA Compliant**, and **Charting**. Together, these capabilities help healthcare providers deliver virtual visits, protect patient information, and document care in one system, allowing teams to provide compliant, well-documented remote care more efficiently. Two-Way Audio & Video 4.8 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa HIPAA Compliant 4.9 (22) 77.27% of 22 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Video Conferencing 4.9 (22) 77.27% of 22 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Appointment Scheduling 4.8 (16) 87.50% of 16 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Virtual Waiting Room 4.6 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed SecureVideo 41 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - One-to-One Messaging: Send personal messages to clients or attendees - Online Forms: Create new forms and/or use ready-made online form templates - Payment Processing: Accept, record, and reconcile financial transactions - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Softphone: Use your computer as a phone device to make calls over the internet - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (26) 4.4 Based on 26 reviews ## Pricing Value for money 4.4 (22) Free Trial Basic $50.00 Per User,Per Month Value for money 4.4 (22) 4.4 Based on 22 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (21) 4.5 Based on 21 reviews ## User reviews Overall rating 4.8 Based on 26 reviews Filter by rating 5(21) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Psychotherapist Mental Health Care ### "Running my practice using SV since 2018" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 15, 2022 I do love this software and would recommend it. Pros I enjoy how reliable this software is for video conferencing. There are many other options out there that have been presented to me over the years for telehealth. However, I find this platform to be reliable enough that it is worth continuing to use. The support is also wonderful, for both a client on the other end or for me as a provider. Cons I wish the forms were easier to format and set up. I also wish there was a superbill function. Reasons for choosing SecureVideo I was already using SV when I joined SP and even though it was less money, I did not feel comfortable changing. I am glad that I stuck with SV for my Telehealth appointments. I use Simple Practice for my records. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LC Linda C. Licensed Professional Counselor Mental Health Care ### "Love, Love, Love" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2022 I've recently gone all virtual. SV fulfills all my needs at this time. Pros I'm not a very tech savvy person. In fact, I'd rather hear nails scratch on a blackboard than have to do tech. Yup, kicking and screaming that's me. First, I'm very impressed with how patient they are with someone like me. Second, I'm very detailed. All of their support training documents are extremely helpful. When my tech anxiety takes over, their Chat support is terrific. Yes, I know I haven't touched on software yet. So, I'd say ease of operation and the features SV provides. Cons At present, I really can't say anything negative or have any suggestions about this software. Reasons for choosing SecureVideo SV checked all my boxes. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BB Brother Bernard S. RC Monk, Clinical Psychologist, Doctor of Natural Medicine Mental Health Care ### "Makes life easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2022 Great value and functionality since day one Pros Simplicity of operation and excellent support Cons Nothing at all. Great the way it is. Keep things as simple as possible. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. PM Peter M. psychotherapist Health, Wellness and Fitness ### "I don't know what to title this review." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 October 5, 2022 I needed a HIPAA-compatible Zoom overlay. It does that. I would like it much much better if the scheduling features could synch up with the scheduling features of Zoom and SimplePractice. Pros It provides a HIPAA-compatible overlay to Zoom. Cons The lack of synchronization between scheduling in SecureVideo and other software packages, like SimplePractice, is crippling. Reasons for choosing SecureVideo It was the only game in town, and now I'm used to it. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. PR Phillip R. Clinician Mental Health Care ### "Secure Video" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2022 I can schedule meetings and perform intakes and assessments. Pros I'm hard of hearing and the captioning is very useful. Cons I'd like to be able to discontinue automatic captions for others, but still have it available for them if they wish to use it. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KW Karen Wister K. Professional Counselor Mental Health Care ### "Customer Satisfied" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 5, 2022 Pros It works well! It is easy for my clients. Cons Sometimes I feel when I have a problem it is an inconvenience to support. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MN Monica N. Psychologist Mental Health Care ### "Using this for years" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 5, 2022 Very pleased. Pros Many are familiar with Zoom so it’s easy. I like geolocation. I like to be able to use virtual backgrounds, test speakers and microphones ahead of sessions. Most important of all, SecureVideo has been very reliable and customer’s service is very responsive! Cons Some companies block Zoom, so my clients can’t get in. Downloading zoom is an extra step for some. Reasons for choosing SecureVideo Geolocation and very good customers service. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AN Anonymous User Physician Assistant Medical Practice ### "Works, but usability takes a back seat to security" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 October 5, 2022 Pros As a Zoom wrapper, it does most of what Zoom does, so it benefits from improvements made by Zoom to the Zoom client. Cons Security features are burdensome and unnecessary: waiting rooms AND secure passcodes protected by passwords that don't comply with current NIST standards: \[SENSITIVE CONTENT\] Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GG Georgia G. Clinical Social Worker Mental Health Care ### "Needs better tech support" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 October 5, 2022 Fair. Pros Scheduling, reminders, waiting room most helpful. Cons Sometimes connection is poor. Tech support is woefully inadequate. Expensive for amt I use it; considering going with a different company. Reasons for choosing SecureVideo Only one I knew about. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. HF Heather F. Therapist/Social worker Mental Health Care ### "Not satisfied just haven't looked at other plans" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 5, 2022 I am pretty unhappy with this platform and service Pros Reminders for appointments for clients which you can find on many platforms... Cons Customer Service. Every single person has been very rude. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/239147/SecureVideo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Doxy.me vs SecureVideo](https://www.capterra.com/compare/158461-239147/Doxy-me-vs-SecureVideo)