--- title: "GatherUp Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GatherUp the right Reputation Management solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/239159/GatherUp/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- GatherUp 4.6 (41) [View alternatives](https://www.capterra.com/p/239159/GatherUp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of GatherUp Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews KC Kylee C Digital Media SpecialistEvents Services, 11 - 50 employeesUsed the software for: 1-2 years. “We like the interface and being able to receive notifications not only from GatherUp reviews but also when someone writes a review elsewhere on the internet.“ July 14, 2023 Bruno B Managing DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “running their own software on their website, their chat support person/system said 'someone would be right with me' 20 minutes later no response... AND their pricing is confusing, that is always a red flag!“ July 2, 2025 Cameron O Director of MarketingFood & Beverages, 201 - 500 employeesUsed the software for: 1-2 years. “The implementation and pricing, as well as the abundance of features, made the choice to switch to GatherUp a no-brainer for our team.“ July 6, 2023 SL Shaundra L Marketing ManagerFood & Beverages, 201 - 500 employeesUsed the software for: Less than 6 months. “Customer Service can be a bit slow to respond at times.“ July 11, 2023 EA Emmanuelle A Practice administrator Hospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “This is a quick, easy, and inexpensive way to get a high volume of reviews into our site.“ July 6, 2023 HA Hamid A Marketin managerResearch, 501 - 1,000 employeesUsed the software for: 1-2 years. “Easy to use, reviews summary in 1 dashboard, feedback request option“ July 14, 2023 ## Showing most helpful reviews Showing 1-25 of 41 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cameron O. Director of Marketing Used the software for: 1-3 years ### "Easy and Intuitive" July 7, 2023 5.0 The implementation and pricing, as well as the abundance of features, made the choice to switch to GatherUp a no-brainer for our team. We have had excellent experiences with the customer service team, though the program is so intuitive that we've only needed their help once in nearly two years. Pros I am impressed by the AI-generated responses. It makes it easier to reply to our guests, as we receive a large number of reviews for our restaurants weekly. Cons I wish the success report was able to generate numbers with two decimals, so we can get an even more granular grasp on our changes from month to month. (EX: 4.28 vs 4.2). I also wish there was an option for a larger amount of stored responses. Review Source R Reviewer Digital Content Coordinator Used the software for: 1-3 years ### "The numbers don't lie" July 17, 2023 5.0 Pros Our primary reason for using GatherUp was to try and increase NPS and Google review response rates. In our first year of using the platform, we more than doubled NPS submissions and Google reviews. We launched a new showroom earlier this year and GatherUp has contributed significantly to building social proof on Google for this new location as well as establishing a strong reputation online across all four of our locations. Cons It would be nice to save email templates to easily switch between testing email messaging. Review Source R Reviewer Managing Director Used the software for: Less than 1 year ### "Don't waste your time or money" July 8, 2025 1.0 Would not engage with this company based on my experience trying to find out more about their service and that their pricing is not straight forward, unless you are a business that needs reviews based on multiple physical store locations... Pros Nothing, their pricing is confusing and they don't make it easy to understand how their software works/functions without booking 'sales' call. Cons running their own software on their website, their chat support person/system said 'someone would be right with me' 20 minutes later no response... AND their pricing is confusing, that is always a red flag! Review Source R Reviewer Owner Used the software for: 3-5 years ### "Gatherup Review" July 7, 2023 4.0 Pros I really like how the widget will pull all your reviews and place them on the website. Cons I'm still using qr codes on cards to solicit reviews . I wish GU integrated better with products like weave and maybe invoice systems and smile reminder platforms for dentists. I think the price is wat too high. I'm paying $32 for each client now. Review Source R Reviewer Chief of Strategy Used the software for: Less than 1 year ### "Gather Up Around GatherUp: This Thing Rules " November 11, 2024 5.0 See Pros. GatherUp is the only RepManagement product we use and it is effortless to manage and deploy, easy to monitor, and, really, a delight for clients who were previously frustrated with figuring out how to solicit reviews. Best of all is the customer support. Thorough onboarding, responsive assistance when needed, and thorough FAQ references. Big fan here. Pros Everything. I love GatherUp. It is a dream come true on both the client side and the admin side. Every client we've used GatherUp with has had wildly positive results. Cons The upload process is a little specific. Formatting is a bit unforgiving, but it's VERY good at catching errors and duplicates. Review Source Lindsey M. Co-Owner Used the software for: 3-5 years ### "Excellent software and a great value" July 7, 2023 5.0 We have a better pulse on our customer satisfaction and have increased our online reviews. Pros It is very important for our small business to be able to track our NPS over time. By doing so, we also ask customers to write third-party reviews for us which help us get more business. We also use the software to track those third party reviews and thank customers for writing them. There are other helpful features like Tags so we can track NPS by the type of work we are doing or which of our teams is running their project. Cons Reporting features are a bit lacking. I would like to be able to run reports based on tags and send those reports on an interval. Review Source Nikki S. Owner Used the software for: 3-5 years ### "Makes Requestion Customer Feedback Seamless" July 11, 2023 5.0 Overall I've been very pleased with GatherUp and appreciate how they continue adding product features. I also appreciate their ethics as they help you abide by review platform rules. (for example, Yelp does not allow direct review requests, so GatherUp does not allow it either) Pros I manage Gatherup for clients, and it has made requesting customer feedback pretty seamless. It integrates with Zapier, so I've been able to set up automation for them that makes the process easy.Also, the ability to reply to feedback, both privately and publicly, within the GatherUp platform is useful.I haven't used it much, but the feature to create graphics to share on social platforms is handy also.I also appreciate that they allow purchasing for a small number of clients. It makes the pricing affordable. Cons The feedback request is pretty linear, but if you'd like to do anything outside of a single review request, they don't have the capability for this. I'd like to see the ability to setup different types of review requests for the same location as they could be used at different parts of the customer journey. Review Source Brian K. Owner Used the software for: 3-5 years ### "Traject Review of GatherUp" July 17, 2023 5.0 I've enjoyed using the service. I like how quickly it can be used to help clients generate 3rd party reviews as a new business entity. However, I've been hesitant to sell the product to my clients, based on not having contractual agreements in place. The unexpected price increases in the past is a good example. Now I have to explain to my clients the reasoning for the increase or just except the loss of revenue on my end.Who know if the company will be sold again tomorrow and everything changes, it happens quite often in the digital industry. Pros The data business owners are able to obtain on their performance as a business. Cons No contractual agreement for white label partnerships Review Source VR Verified Reviewer Owner Used the software for: Less than 1 year ### "Functional & Affordable Review Gen/Management Tool for Local SEO Agencies" June 11, 2019 4.0 GatherUp is a really great review management tool that is especially useful for local SEO consultants just starting out. It's one of the most affordable tools out there and provides just as many features as the bigger, costlier brands. I'm very excited to see how GatherUp grows in the future. Pros GatherUp (formerly GetFiveStars) is an uncomplicated and straightforward piece of review management software that simply gets the job done well. The team behind GatherUp are local SEO/marketers themselves, which adds a lot of value for me because I don't get the feeling they add features to inflate the perceived value of the tool. It truly feels like a tool built for marketers by marketers. GatherUp is very simple to use and set up. Although I have never needed any customer support, when I implemented the tool several months ago one of their sales reps was more than happy to walk me through the entire tool, which was a really big plus. They also provide regular updates and keep users in the loop on upcoming improvements they're making. All great things. Last, GatherUp just works. It's easy to onboard clients and get them up and running. GatherUp also makes sales a little easier. Clients get stars (no pun intended) in their eyes when they see all the capabilities I am able to provide them. Also, clients often think I have some huge competitive edge with this tool, almost as if I developed it myself or something. I don't have it whitelabled yet, but that's on my to-do list. Cons Customization is unfortunately limited with GatherUp, specifically with their outreach emails. Aside from changing the color schemes, changing email copy, uploading a logo, and making a few other small tweaks, it still didn't allow me to change the outreach emails in the way I needed to fit my company brand completely. For example, I had no choice but to center-justify the email copy, which seems strange to me. I also wanted the ability to make the emails appear like regular text emails (the way I always email clients), but with GatherUp you're forced to use the one generic template. It's not the worst thing, but I just needed a few more basic customization options to be 100% bought in to the GatherUp brand. Because they're competitively priced with other review generation/management SaaS companies, these little things can make ALL the difference. Review Source R Reviewer Office Operations Administrator Used the software for: Less than 1 year ### "GatherUp Review" July 7, 2023 5.0 Pros I enjoy the smart reply function and the ability to see an overview of all of the reviews across multiple platforms. Cons I feel that you should have more than 300 SMS credits per month, as that seems low for the monthly cost of the platform. Review Source R Reviewer Vice President Used the software for: 3-5 years ### "Love GatherUp" January 30, 2023 5.0 Love GatherUp. great for giving prospects confidence in us. Pros The fact that it integrates so easily with our website. Makes for great trust with customer and prospects. Cons Not really a con, but need to learn how to use other features. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Kiosk mode rocks" November 25, 2019 5.0 Overall has been good. The Reseller / agency support is fairly good though some things don't make sense like changing a profile before a mandatory update. Pros I use Kiosk Mode and set it up in a client's waiting room. The ability to do surveys while in a waiting room is very helpful. We can also email the survey link. Cons The cost is a bit steep, $40 per client. The reseller program is decent but I'd like to see a lower price point. Previously known as 'Get Five Stars'. Review Source KM Kate M. Office Manager Used the software for: Less than 1 year ### "Easy to Use" July 7, 2023 4.0 Pros Very Intuitive, easy to use. Good support on setup. Cons I don't have anything specific to say about this. Review Source R Reviewer marketing manager Used the software for: Less than 1 year ### "Good tool for getting reviews" July 16, 2020 4.0 Overall experience is good. It may take time to get used to this tool but so far it is the most helpful in the market that really works and customer do leave feedback on Google or Facebook. It filters bad reviews and only positive ones can be visible in your feature on the website. Pros It helps contact customers systematically and push them write a review. I like that there is follow up on positive feed backs. Cons Limited sources for writing reviews: Only Google and Facebook. It would be helpful to connect to other sources as well. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Price has gone up; customer support quality has gone down" April 22, 2024 3.0 Pros Ease of use; negative review management; automation Cons Customer support quality has decreased, and the price has gone up steadily, so I no longer feel I am receiving good value for money. Review Source David W. Owner Used the software for: 3-5 years ### "Powerful and solid " July 12, 2023 4.0 Automating the review gathering process for our clients and optimizing the flow. Love the agency dashboard and the weekly e-mail summaries gives us a good pulse on our clients. Pros We use it as an agency partner, and we love having our businesses in one place to monitor and manage. The way to automate the review gathering process is great, and it helps keep a steady flow of reviews coming in for our clients, which helps them build their business. Cons A few features and the UI are a bit clumsy and sometimes things are a bit hard to find. A few more ways to customize the look of request e-mails, a quick way to "mask" the review link to a custom one, and maybe a build-in editor for customizing the review widget embed code would be great. Review Source R Reviewer VP of Marketing Used the software for: 3-5 years ### "A great way to manage customer feedback." July 17, 2023 5.0 The biggest thing is that it has consolidated reviews and feedback from numerous platforms, meaning that visitors to our website can see all reviews in one place. Pros GatherUp allows us to easily manage our customer reviews, and it's also simple for our customers to use. It makes integrating reviews from different platforms into our website a seamless process. That helps get the information in front of our prospects. Cons The one question we have that we haven't dug into is how Google indexs GatherUp on our site. Review Source R Reviewer owner Used the software for: 3-5 years ### "We use Gatherup Daily" July 12, 2023 5.0 Monitoring customer experience is our main use Pros The Dashboard is great and we use the email notifications daily Cons I would like to see yelp added to the reviews Review Source Katie C. Director of Operations Used the software for: 1-3 years ### "Exceptional " July 7, 2023 5.0 Pros GatherUp is so simple to use, and monitor reviews and customer feedback. If allows the customer to directly contact us if they have any frustrations rather than just go straight into leaving a review. Cons Honestly, there was not anything that I feel we as a company did not like. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Great program!" July 12, 2023 5.0 We've used GatherUp for nearly 4 years and have seen our review grow substantially! Pros It's so easy to invite clients to submit reviews but catches when they're unhappy and keeps the review from hitting sites. Cons Nothing, great service, love using it! Review Source R Reviewer Owner Used the software for: 3-5 years ### "Use GatherUp to stay in business" July 17, 2023 5.0 Positive Pros Review monitoring to keep my clients in business Cons I find nothing wrong with their approach. Review Source R Reviewer Marketing Assistant Used the software for: 1-3 years ### "Gather Up Survey" July 7, 2023 4.0 It has been a good experience besides the customer support. Pros The ease and functionality of review and review response. Cons The customer support when you need assistance. Review Source R Reviewer VP of Operations and Project Management Used the software for: Less than 1 year ### "The right software at the right price for implementing NPS program!" July 19, 2023 5.0 Very good, very simple to set up and the few times I needed customer service it was provided quickly and fully answered all questions. Pros Easy to import customers automatically from our CRM, immediately after their interaction. This creates a much higher probability of receiving reviews! And the reports are comprehensive and very easy to share results with upper management. Cons My only request would have been the ability to combine both of our separate business units into one whole company overview for reporting purposes. Review Source SL Shaundra L. Marketing Manager Used the software for: Less than 1 year ### "Works like a charm!" July 12, 2023 5.0 Pros We utilize the GatherUp platform to better track and monitor reviews as they come in versus manually checking each location. Doing so saves us time and helps us to react quickly to any negative feedback received. The weekly reports are also hugely beneficial for all our store managers to review how the week went overall. Cons The only issue we had was in regards to the initial contact. Customer Service can be a bit slow to respond at times. Review Source R Reviewer Digital Media Specialist Used the software for: 1-3 years ### "Flexible and easy to use" July 17, 2023 4.0 The overall experience has been good. No real complaints Pros We like the interface and being able to receive notifications not only from GatherUp reviews but also when someone writes a review elsewhere on the internet. Cons It used to get us stars on our google listings but now it doesn't appear that happens. Review Source Similar Products Featured