# Page 2 | GatherUp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is GatherUp the right Review Management solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/239159/GatherUp/reviews --- GatherUp 4.6 (41) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of GatherUp ## Showing most helpful reviews Showing 26-41 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Shaundra L. Marketing Manager Food & Beverages Used the software for: Less than 6 months ### "Works like a charm!" July 11, 2023 5.0 Pros We utilize the GatherUp platform to better track and monitor reviews as they come in versus manually checking each location. Doing so saves us time and helps us to react quickly to any negative feedback received. The weekly reports are also hugely beneficial for all our store managers to review how the week went overall. Cons The only issue we had was in regards to the initial contact. Customer Service can be a bit slow to respond at times. Alternatives considered [ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) Reason for choosing GatherUp It truly came down to pricing. Review Source Response from Insight Integrity Group July 18, 2023 Thanks for the review Shaundra! We're glad you're saving time tracking reviews and reacting quickly. Sorry the initial contact with CS was a little slow, but hopefully that's been resolved. If you need help with anything don't hesitate to reach out to our team. KC Kylee C. Digital Media Specialist Events Services Used the software for: 1-2 years ### "Flexible and easy to use" July 14, 2023 4.0 The overall experience has been good. No real complaints Pros We like the interface and being able to receive notifications not only from GatherUp reviews but also when someone writes a review elsewhere on the internet. Cons It used to get us stars on our google listings but now it doesn't appear that happens. Review Source Response from Insight Integrity Group July 24, 2023 Thanks for the review, Kylee! We're happy to hear you enjoy the interface and notifications. I'm not sure what changed on your Google reviews. Our software doesn't get you the stars on Google, your customers do by clicking to Google and leaving a review there. If you have further questions or concerns reach out to your CS rep and we'll look into it. IS Ibadat S. Continuous Improvement Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Generate review easily" September 3, 2022 4.0 Pros Url created for each site makes review collection easier and user-friendly Cons Day in review piblishing on dashboard caused delay in responses Alternatives considered [ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) Reason for choosing GatherUp Inexpensive Review Source AM Adir M. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Love gatherup!" July 6, 2023 4.0 Pros i love the easy functionality with the system also easy for customer to manage Cons integration, follow up on client satisfaction to post on third party Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Review Source Response from Insight Integrity Group July 18, 2023 Hi Adir, Thanks for the review. We're glad you enjoy the easy functionality. Let us know if you have specific product feedback. We'd love to learn more from you! MS Mere S. Director of Marketing Retail Used the software for: 2+ years ### "Best Bang for Your Buck" July 11, 2023 5.0 Great for gathering customer experience and satisfaction - we use this primarily for NPS score and third party reviews. We also use this to get feedback on any order issues, which then get sent to our customer service rep, who can deal with them directly. Pros Very easy to use and implement, almost no downtime to get the program going. Makes getting Google Reviews and third party reviews much easier as well. Cons Not completely customizable like some other review software, but for the price, you get a lot of features overall. Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reason for choosing GatherUp Cost, Quick Implementation Review Source Response from Insight Integrity Group July 18, 2023 Thanks for the review, Mere! We're glad you find it easy to use. Love that you've used it to work into your CS process. ED Eric D. Consultant Management Consulting Used the software for: 1-2 years ### "Gather Up" July 6, 2023 5.0 Good Pros Implementation and rollout was easy. Connecting channels as well. Cons No more connectivity with Testimonial Tree Review Source Response from Insight Integrity Group July 18, 2023 Eric, thanks for the review. We appreciate your feedback. EA Emmanuelle A. Practice administrator Hospital & Health Care Used the software for: 2+ years ### "Great system!" July 6, 2023 5.0 Every time I’ve contacted them they have been pretty responsive Pros This is a quick, easy, and inexpensive way to get a high volume of reviews into our site. We like the widget added to our website and the automatic reminders to leave reviews! Cons I don’t have any cons as I’ve been satisfied with the system from the beginning. It’s easy to use and very effectice. Reason for choosing GatherUp Ease of use Review Source Response from Insight Integrity Group July 18, 2023 Thanks for the review, Emmanuelle! We're glad you're enjoying the platform and finding success. AG Aaron G. President/CEO Retail Used the software for: Less than 6 months ### "Great Value and Resource" July 6, 2023 5.0 Pros We have used Gather Up for two months and increased our Google rating from 4.2 to 4.7. Enough said! Cons Doesn't create a customer library and allow for other test messaging Review Source Response from Insight Integrity Group July 18, 2023 Thanks for the strong rating and review, Aaron! We appreciate your feedback. I'd love to learn more about the customer library and other messaging options you mentioned. HA Hamid A. Marketin manager Research Used the software for: 1-2 years ### "GatherUp review" July 14, 2023 4.0 Very good overall experience. Having a centralized location for all reviews from our different sites is very helpful. Pros Easy to use, reviews summary in 1 dashboard, feedback request option Cons Feedback request set up was challenging but not too technical Review Source Response from Insight Integrity Group July 24, 2023 Thanks for the review, Hamid. We're glad you find it easy to use and that you like the centralized dashboard for reviews and feedback. VR Verified Reviewer Internet Marketing Specialist Marketing and Advertising Used the software for: 6-12 months ### "Easier to generate 1st & 3rd party reviews " February 11, 2019 5.0 Pros This platform allows for a high level of customization, which puts us in control of our asks, follow ups, and responses. We’re able to generate reviews more efficiently now, and we even have the opportunity to generate 1st party reviews while asking for 3rd party reviews. Cons The platform is a little difficult to navigate - with so many customizable features, it’s defiantly not a minimalistic design. That can make things feel a little cluttered, but once you get familiar with the platform it’s smooth sailing. Review Source VR Verified Reviewer Digital Marketing Specialist Internet Used the software for: Less than 6 months ### "Easily Aggregate Reviews Across All Platforms" April 19, 2019 4.0 Pros Absolute easiest way to aggregate and solicit reviews from customers. Using this tool helps give potential customers the best idea of how your business operates. It's easy to ask for reviews, easy to respond and fix issues, and easy to incorporate reviews to your site to help increase your trustworthiness with customers and search engines. Cons No 1:1 demos. Have to join a standard webinar to see features and functions. Very general. Review Source AD Alex D. Center Director Education Management Used the software for: Less than 6 months ### "Excellent platform for customer feedback" July 6, 2023 5.0 Pros I love that I have a clean, automated system to prompt my clients for feedback on our services. This allows me to get ahead of any issues that they might be sitting on and has been great for client retention. Cons I wish there was a way to motivate clients to publish their reviews to 3rd parties or to make that the default and have them "opt-out" of publishing. Having it as an "opt-in" default seems to make the majority of feedback stay internal. I understand this may be a liability or legal thing, but still, one can hope. Review Source Response from Insight Integrity Group July 18, 2023 Thanks for your review, Alex! We're so happy you enjoy the platform and are seeing improved client retention. We appreciate your feedback on the publishing of 3rd party reviews, but as you say, it's a legal thing. If that changes down the road we could consider it. NR Nery R. Owner Marketing and Advertising Used the software for: 6-12 months ### "Good product" September 17, 2019 5.0 The customer support is great, and I like they are focusing on more than just reviews Pros The software is very intuitive and fairly easy to use with setting up. The software does exactly what you want it to do and never have glitches. The customer support is always willing to help out Cons The available times for training are very limited from 1-2 times a week. It would also be nice if you could toggle between review mode and direct feedback mode without messing up any settings Review Source TS Tyson S. Project Manager Construction Used the software for: 6-12 months ### "Awesome For Review Tracking" December 15, 2020 5.0 Over I have had a great experience while using. Our review numbers have increased, and have become more automated. Pros I like that we can set up automated emails to our customers. We primarily use for reviews after we complete the project. Gatherup will follow our email campaign to receive reviews. Cons I feel like something is missing, but I can determine it. It doesn't seem very robust, but we have not been using that long. It has been great so far. Review Source CC Charmaine C. Office Manager Construction Used the software for: 6-12 months ### "WKP Review" July 11, 2023 5.0 overall good Pros I like that it runs itself mostly. Just put in an email and go Cons I think it asks the customer too many times Review Source Response from Insight Integrity Group July 18, 2023 Hi Charmaine. Thanks for the review! We appreciate your feedback. Did you know, you can edit how often the customer receives the review request? It's in your Feedback Settings. Reach out to CS if you have questions on how to do it. BM Bridghid M. Doctor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to start" July 14, 2023 4.0 Very good overall Pros Easy start up and scheduling training. Easy to train staff. Cons Employee research, another company was using GatherUp. Review Source Response from Insight Integrity Group July 24, 2023 Thanks for your review, Bridghid! We're glad you found the start-up process easy. Talk to a Capterra advisor for free and get results within 15 minutes.