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better software since 1999
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AlphaCX is a unified messaging helpdesk that enables communication between business and customer. It is an automated platform that logs, tracks and measure customer experience. Businesses can engage customers from Facebook, Twitter, Email and Livechat from a single interface. AlphaCX also has a knowledge base and customer portal for self-service. Tickets are automatically distributed to agents based on load and performance.
Provider
AlphaCX Platforms
Located In
United States
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Webinars, Videos, Documentation
Support
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep)
Startups Small Businesses Mid-Size Business Large Enterprises
Content Source: AlphaCX
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AlphaCX Reviews
"The Easiest CRM to use"
Pros: It is quite easy to navigate through and use.
Cons: I have had any unpleasant experience with AlphaCX
"Great Job! AlphaCx"
Pros: Live chat, Social Media Integration, Call center, absolutely amazing!
Cons: Unnecessarily long reviews form, please keep it simple!
