# Planview ChangePoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Planview ChangePoint the right Professional Services Automation solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/239167/Chagepoint-PSA/reviews --- Planview ChangePoint 4.5 (15) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Planview ChangePoint Ease of use 3.9 Customer Service 4.3 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephen L. Principal Computer Software Used the software for: 2+ years ### "Powerful, Adaptive, Complete" October 15, 2019 5.0 We have the ability to utilize Changepoint PSA as end-to-end tool from CRM, Opportunties, Projects, and invoicing. Very powerful to have the data contained in one tool. Pros The ability to configure Changepoint PSA to your organization is bar none. With that power comes the scalability, reporting, and end-to-end process integrations that support continuous improvement and efficiencies that support your company's overall Vision and Mission. Cons The power in configurability is amazing. With this comes an onus on an organization to ensure processes are well understood, standardized, and efficient as part of the implementation. If done in concert, the advantages of Changepoint PSA are tremendous. Alternatives considered [Kantata](https://www.capterra.com/p/110832/kantata/)[Planview Daptiv](https://www.capterra.com/p/6946/Daptiv-PPM/) Reason for choosing Planview ChangePoint Configurability and end-to-end process integration Switched from [Adobe Workfront](https://www.capterra.com/p/268205/Adobe-Workfront/) Changepoint offered more configurability, power, and data integration to support our business needs and growth. Review Source MP Manuel P. Applications Analyst Management Consulting Used the software for: 2+ years ### "Changepoint User and Administrator" October 15, 2019 4.0 A great feature of the Changepoint PSA system is that administrators have the ability to customize the tool, which requires careful oversight, thorough planning, and established processes. Overall the PSA experience has been a positive one, where the support from Changepoint staff has been consistently present, and where the product is continuously improving. Pros The software has a strong and robust data structure that can be used for effective reporting, analytics, resource planning, forecasting, project management, and much more. It is essentially a one stop shop PSA offering that includes the ability to customize the product as needed to fit any business need. Cons As strong as the data structure is, the user interface and navigation has some room for improvement. Although this is a current need, the Product Development team has done a great job of involving the customers when looking for improvements to the system and the overall user experience. They are currently addressing this by developing system upgrades and monthly iterative releases. Review Source DB Drake B. Business Analyst Computer Hardware Used the software for: 2+ years ### "PSA and PPM Review" October 15, 2019 4.0 Not a lot has changed in the 4 years I have worked with the product. There are some exciting things we would like to use, but challenge is to get managers on board. Changepoint is a slice of the pie, not the whole pie so not interested in doing everything in CP. Pros Industry leading. Web-based enables for better integration and visibility. APIs do perform well and need just minor enhancements Cons Too many clicks. Needs to be built to handle integrations better so users don't need to ask 100 questions or have to develop new enhancements to remove user error. Integrations will allow less user interaction on administration. Review Source JV Jeff V. Director - Advanced Solutions PMO Information Technology and Services Used the software for: 2+ years ### "Easy for project management" October 16, 2019 5.0 Changepoint is very stable, very reliable tool for managing our Professional Services business and was by far the best PSA tool for our business. Overall Changepoint has made a very positive impact on our service delivery and provides the reporting to better manage our KPI's. Pros Changepoint provides a signle tool to capture, track, approve and invoice out our services as well as mange resource assignments and demand for our customer projects. Reporting is excellent and provides many options to get data. Cons Changepoint is easy to use but is challenging to customize for specific business requirements (not opened source). Custom integrations such as Outlook or Concur can be difficult to deploy due to data challenges. User interface is not intuitive for non experts of the software but is improving with the 2020 release. Reason for choosing Planview ChangePoint Best in class to meet our overall business requirements Review Source LU Liz U. Director Global Ops Excellence Accounting Used the software for: 2+ years ### "PS Review" October 15, 2019 4.0 Originally we had 2 major issues to solve as a company. How much time we were spending on a project and the availability or capacity of our internal resources? Changepoint provides us the time tracking functionality and once we mature we will have resource management to help better understand our resource strengths and capacity. Pros The tool is extremely powerful, we like the ability to be able to use different modules as we continue to learn the tool. Time tracking and resource management are most important to us at the time of choosing the tool. We are very excited about the new analytics and reporting coming out as well. Cons The initial set up of the software can be confusing for example the set up of roles when internally we aren't organized the same way. Internally we struggle with roles but this did force us to understand the roles and responsibilities needed for the success of using the tool. Reason for choosing Planview ChangePoint We chose Changepoint due to the need to integrate with other products in our environment. Changepoint proved to be the easier product to work with in this area. Review Source Murtuza R. Sr. IT System Specialist Information Technology and Services Used the software for: 2+ years ### "Current State Changepoint" October 15, 2019 4.0 Great usage for Time and Expenses. Pros Mobility Time and Expenses. Project Management Cons Invoice Approval via Mobility. Sending Invoices in pdf from Changepoint. Reason for choosing Planview ChangePoint Mobility Review Source HL Hugo L. Director Computer Software Used the software for: 2+ years ### "Changepoint PSA review" October 15, 2019 5.0 Pros Capabilities it brings to the organization to manage resources, projects and financials making sure that billable time and fixed fee are processed each month correctly and easily. Reporting functionality is the best in the market, open and fully configurable. Allows to manage all services delivery in proper and timely way. No overhead while managing delivery to final customers. Cons In current version Changepoint 2019 user interface could be improved. Review Source Maurice M. Information Technology Manager Events Services Used the software for: 1-2 years ### "Changepoint PSA Insight " June 9, 2020 5.0 Time and cost spent on projects are now easy to track. Pros I like that Changepoint PSA has offline access feature that allows me to upload time entries. Cons Changepoint PSA has not yet started to act weird on my end. Review Source VR Verified Reviewer General Manager Computer Software Used the software for: 2+ years ### "Current Changepoint User" October 16, 2019 5.0 Very positive Pros Depth of functionality. Liked the ability to get completely off spreadsheets and other add hoc tools. Cons The UI is complex, but supports the functionality Reason for choosing Planview ChangePoint Same Switched from [NetSuite SuiteProjects Pro](https://www.capterra.com/p/153572/NetSuite-OpenAir/) increased functionality Review Source Brittany N. Strategic Account Specialist Government Administration Used the software for: 6-12 months ### "My experience with Changepoint PSA " August 2, 2020 5.0 Tracking time, issue and cost incurred on projects. Project and portfolio management. Pros I like that Changepoint PSA has offline mode capability that makes it easy to fill data like time entry while offline. Cons They have upgraded the version control, which is solved errors as they arise. Review Source PB Penny B. Systems Analyst Banking Used the software for: 2+ years ### "Current Changepoint User" October 16, 2019 4.0 UI is not intuitive. Has many features that my company is not taking advantage of. Pros Time Tracking, Project Planning Worksheet Cons Resource Scenarios are not fast to produce. Alternatives considered [Planview PPM Pro](https://www.capterra.com/p/59048/Innotas-PPM/)[Clarity](https://www.capterra.com/p/145502/CA-PPM/) Reason for choosing Planview ChangePoint Had a relationship with Compuware back then. Review Source VM Vince M. Resource & Analytics Manager Management Consulting Used the software for: 2+ years ### "Current State Changepoint" October 15, 2019 5.0 I am not an administrator by trade but was able to easily take grasp of the system. Interface changes will help. Pros Houses all aspects of the project life cycle. Allows for invoicing and budget tracking all within one system Cons Data model is not intuitive. Financial aspects are separate from time and other project info Reason for choosing Planview ChangePoint N/A Review Source SF Sarah F. Project Management Financial Services Used the software for: 2+ years ### "Current Changepoint PSA" October 15, 2019 4.0 Time tracking and accurate, timely Time and Material invoicing was a huge lift when we implemented Pros Flexibility, relative ease of customization Cons timeframe to integrate with our SAP system Reason for choosing Planview ChangePoint available features all in one place, ability to integrate and customized based on our SAP system Review Source DK Danish K. CEO Information Technology and Services Used the software for: 2+ years ### "Professional services Changepoint" September 7, 2022 5.0 Planview Changepoint is a good product . i recommend people to use it without any doubt Pros Professional services is excellent. Customer service supported Cons In start they arise errors but in upgrade version they control it. Review Source KM Karen M. Technical Consultant Information Technology and Services Used the software for: 2+ years ### "Easy for project management" October 15, 2019 4.0 Pros Complete tool that meets our needs. Constantly evolving to make the user experience. Cons The cumbersome nature of upgrading to newer versions. More of our issue Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.