# CareAcademy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CareAcademy the right Home Care solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/239196/CareAcademy/reviews --- CareAcademy 4.8 (28) [View alternatives](https://www.capterra.com/p/239196/CareAcademy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CareAcademy Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews DM Dominik M ConsultantEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “CareAcademy is quite useful when it comes to caregiver preparedness and offers hands-on training, whereas the necessary operations such as class tracking depend on manual data export and require additional administrative effort.“ June 26, 2025 EH Edward H CEOHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “Finding new courses to offer the caregivers can be difficult at time. “ November 17, 2021 JP Jennifer P HRHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “CareAcademy is mobile friendly and integrates with Clear Care as a Single Sign On which simplifies the caregivers access to new hire and annual training.“ November 22, 2021 SS Shonna S HCBS DirectorConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “We did not originally want to utilized e-learning as our primary training tool. “ November 16, 2021 SS Shonna S HCBS DirectorConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “We really enjoy seeing our caregivers and want to keep the personal connection with them. When COVID started to become a greater concern, we decided to utilize CareAcademy as a more go to training resource. While we still want to keep our personal connection with our caregivers, I believe we will continue to utilize CareAcademy as a primary training source whether in-person or online.“ November 16, 2021 GH Gloreen H Nursing SupportHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “These two issues has cost us a few new hires.“ November 22, 2021 JG Jake G AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “The integration with our scheduling platform is really helpful, as we don't have to create more profiles for caregivers.“ November 17, 2021 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jonathan W. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Good Value for Mandatory Initial and Annual Staff Training Requirements for Care Staff" November 23, 2021 4.0 Pros Integration with (Wellsky) ClearCare online Cons Slate of available courses, ability to customize learning programs Switched from [Relias](https://www.capterra.com/p/179573/Relias/) Price, ClearCare integration Review Source Response from CareAcademy.com December 1, 2021 Jonathan - thank you for reviewing CareAcademy! We are glad to learn that the integration with (Wellsky) ClearCare is valuable to your agency. We'd like to follow up to understand what courses might be missing from the library that you would like to implement. We'd also like to help guide you around the functionality to customize learning paths. We're always looking to improve our library and help train our customersso we look forward to hearing from you! TS Tracy S. Client Care Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Quality Training for Caregivers" November 18, 2021 5.0 I have had no issues in the 2 years we have been using CareAcademy to onboard our caregivers. They like the training and I believe it is effective for our purposes. I recently took the Annual Caregiving training required by our state and found many useful tidbits myself. Pros CareAcademy's course are easy to follow, repetitive, and the modules vary in length and content so the course is engaging until it's over. Quizzes within the courses help caregivers remember the content and many score with 90%-100% passing grades. I like that the caregivers are engaged in home care and not showing training by facility staff. The supervisory models are what our managers aspire to be, and I like that the caregivers are shown the wrong way to do things from time to time which gives them an opportunity to examine their own behaviors. Cons The reporting is difficult. I have to export the entire list of people who took classes, then delete and sort to get the information I need. Would love to see a pop-out dashboard with classes completed by caregivers in a certain time period. Switched from [Relias](https://www.capterra.com/p/179573/Relias/) The interface was difficult and frankly, the classes were boring Review Source Response from CareAcademy.com December 1, 2021 Tracy, thank you so much for sharing your review. We are happy to hear that the class content and quizzes are engaging for your team! Your feedback on our reporting is extremely valuable. Please know that it will be passed along to the relevant teams to review. MM Mariia M. Manager Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Just simple review " December 22, 2025 5.0 Pros Easy to use. Easy to navigate and easy to understand. Did not see any inconvenience while using it.Nice product Cons Didn’t find any difficulties or issues when I used it. Didn’t use for a long time. Need to try again Review Source JP Jennifer P. HR Hospital & Health Care Used the software for: 2+ years ### "Training for In Home Caregiving" November 22, 2021 5.0 We have streamlined our online training which has saved us time and money. Pros CareAcademy is mobile friendly and integrates with Clear Care as a Single Sign On which simplifies the caregivers access to new hire and annual training. We love the ability to add and change curriculums based on the needs of our training requirements. The video library is great as well! Cons The ability for an admin to reset the attempts for a caregiver to retake an exam would be great! Switched from [Relias](https://www.capterra.com/p/179573/Relias/) Cost and the updated mobile friendly platform. Review Source DM Dominik M. Consultant Environmental Services Used the software for: 1-2 years ### "Trained my team in the creation of purposeful care" June 26, 2025 5.0 CareAcademy is quite useful when it comes to caregiver preparedness and offers hands-on training, whereas the necessary operations such as class tracking depend on manual data export and require additional administrative effort. Pros PowerPacks in CareAcademy allowed me to delegate bite-size refreshers immediately before the caregiver shifts, so the staff remained active. The scenario-based videos were practical and caregivers tend to explain they feel better prepared. Cons I was not able to sort classes by date range and needed to export every data manually and clean it in Excel. Review Source VR Verified Reviewer Director E-Learning Used the software for: 6-12 months ### "Best software!" December 15, 2025 5.0 I love how easy it is to learn to use and how helpful customer support is when needed to help with a problem! I do not have any Complaints about this software. I would highly recommend to anyone who needs this. Pros I love how easy it is to learn to use and how helpful customer support is when needed to help with a problem! Cons I do not have any Complaints about this software. I would highly recommend to anyone who needs this. Review Source kA katie A. Registered Manager Warehousing Used the software for: 1-2 years ### "Feedback for care academy. " April 8, 2025 5.0 Excellent, \[sensitive content hidden\] are amazing, brilliant at keeping us up to date. Pros The open communication. \[sensitive content hidden\] are fantastic. Cons There is nothing i dislike. Fantastic support and a range of courses and funding available. Review Source GH Gloreen H. Nursing Support Health, Wellness and Fitness Used the software for: 1-2 years ### "CareAcademy for home health of non-elderly residents." November 22, 2021 5.0 I am very happy with the program. The team and developers are making additions, corrections and modifications regularly to make it more widely usable among more than just one population of home health residents. Pros The team build was excellent. They listened and geared our build around our specific needs. They also listened to what was not working and the developers are looking into if they are feasible. They have added a number of classes since we began the program and the ease of adding those to our core made it worthwhile. The ability to track training, this is the best feature for administrators. Cons Limited report types. Hopefully they will add more of these capabilities soon. Several staff are down as failing classes that they finished going through but did not test for yet. Others show a failing class even if they show a 100%. If the course was reset to allow another try, a code may work better than showing failing. These two issues has cost us a few new hires. Reason for choosing CareAcademy I talked with the team, went through a demo and was set up with a account to test the product out. The ease of use, wide variety of classes, price was reasonable and \[SENSITIVE CONTENT\] classes. Review Source jD jessica D. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Home Care in-service tracking headaches gone! " November 16, 2021 5.0 I have been in the home care business for 11 years and this software has been a time-saver for tracking employee trainings as we are in NY state and the requirements change daily. Pros CareAcademy makes getting the in-service requirements complete from start to finish in a manner in which the employees love, since they can do it on their own time, and a manner in which we love, as it makes it so easy to track! Cons My only con is, although it integrates with our system, when a caregiver completes a training I wish it would put that into ClearCare for payroll as opposed to me having to go back and forth on the day of payroll to see who completed what training. (Maybe the software can do this, and we just don't have it set up! That would be great. We pay 1 hour at minimum wage for each completed training.) Reason for choosing CareAcademy CareAcademy had the features we needed the most. It integrated with our system ClearCare and made getting the Caregivers enrolled very easy. Tracking their progress is a breeze and being able to customize the different trainings if need be for each individual based on the type of client they will working with makes the services better than all the rest! Review Source Response from CareAcademy.com November 22, 2021 Hi Jessica, we love to hear that CareAcademy has helped your agency accomplish all your in-service needs and that your caregivers are able to complete the training on their own time. We hear your feedback about ClearCare and having the ability to sync completed training into payroll. We're always innovating - so stay tuned as we continue to build out features like this! Tricia I. Agency Owner Hospital & Health Care Used the software for: 6-12 months ### "Excellent Training for Home Care Aides" February 21, 2022 5.0 Pros I like the integration with our scheduling software, ClearCare. I also like the ease of printing certificates. Cons No comments on things I like the least..... Review Source BH Bridgett H. Director of Client Relations Hospital & Health Care Used the software for: 2+ years ### "CareAcademy Training" November 18, 2021 5.0 We were so lucky to be on the platform before the pandemic started or we would have been at a huge disadvantage. We were able to continue to onboard and train our caregivers remotely and continue to care for our clients. We were so grateful for CareAcademy and their continued support through such a challenging time. Pros I like that it thoroughly covers our state training requirements, and is tailored for our employees in our specific industry. It is also cell phone compatible, which was vital for our staff. Cons There is nothing I don't like, but I am always excited about new course content being added. Reason for choosing CareAcademy I know we looked at several options, and cannot remember their names (which says something right there), but we ultimately chose CareAcademy because it was the most mobile friendly and their team seemed genuinely invested the end user (caregiver) experience. Review Source KK Kim K. Administrative Assistant Hospital & Health Care Used the software for: 2+ years ### "Care Acamedy" November 17, 2021 4.0 Pros To view our active caregivers weekly schedule, automatically be able to message caregivers through text & email in their profile Cons When we edited an existing shift with a different caregiver, the caregiver rate will not stay as is & will be change automatically to a different rate. We then I to make sure to enter the correct rate for the corresponding client rate. Review Source Response from CareAcademy.com December 1, 2021 Hi Kim - thank you for the review. CareAcademy is a training and compliance platform that provides quality content to train your direct care team. CareAcademy does not manage caregiver shifts or rates of pay. It's possible you might be referring to a software that you use that integrates with CareAcademy for scheduling. If you have questions about the software, we'd love to help! Please get in touch with our team at your convenience. Thank you! KK Kristina K. Director of Health Services Hospital & Health Care Used the software for: Less than 6 months ### "Senior Living" November 29, 2021 4.0 We liked out sales rep. She was bubbly, answered our questions, kept in contact. Since then our trainer has been blah.. Pros We love the modules, good information, not too long with many breaks to check knowledge. Actors are believable, good role playing. Content is thought provoking and asks and answers questions along the way. Cons Our company wants the ability to show some not all modules in our group setting at General Orientation and allow the new hires to sign off on the modules viewed in a group setting. Care Academy says they can't do that. When we reviewed Career Smart, they could remove the "firewall" so employees could skip to the test. We want that flexibility. We are a Residential Care Facility for the Elderly. We have 5 senior living communities. We are not a home health agency. The modules will apply but they are not exactly 100% applicable to our facility setting. Reason for choosing CareAcademy focuses more on a caregiver than a professional RN or LPN. We wanted the 40 hours of California RCFE training. Review Source SS Shonna S. HCBS Director Consumer Services Used the software for: 1-2 years ### "Great Tool" November 16, 2021 4.0 We did not originally want to utilized e-learning as our primary training tool. We really enjoy seeing our caregivers and want to keep the personal connection with them. When COVID started to become a greater concern, we decided to utilize CareAcademy as a more go to training resource. While we still want to keep our personal connection with our caregivers, I believe we will continue to utilize CareAcademy as a primary training source whether in-person or online. Pros I really like the material and the content in the library. Cons I would like the flexibility to reorder classes once they are set. I find sometime that the order of classes does not flow from one topic to the other. Two-Way communication with caregivers and storing caregiver training profiles would be very helpful. Reason for choosing CareAcademy We were using ClearCare and saw that CareAcademy was an added product we could access to help get us out of a pinch when hiring workers who lived over 20 miles from the office and would possible be reluctant to joining our team because of the driving distance for training. Review Source Response from CareAcademy.com November 19, 2021 Shonna, we are thrilled to see this review! COVID changed how so many businesses had to operateso we are delighted to hear that CareAcademy supported your shift to doing more online training. We know how important it is to maintain the connection with your team and we hope you're able to preserve that moving forward! LWR La Wana R. Field Supervisor Individual & Family Services Used the software for: 6-12 months ### "Simple" August 6, 2023 5.0 It’s easy simple use with laptop Pros CareAcademy is easy to use. It simple to navigate. Readable, simple to understand . Makes checking on Clint’s and caregiver information easy to use Cons When using mobile app I can’t find many features I need in the field Review Source JG Jake G. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Care Academy Partnership" November 17, 2021 5.0 Overall we've been really happy with the transition to CareAcademy. Pros CareAcademy has been a useful tool. The integration with our scheduling platform is really helpful, as we don't have to create more profiles for caregivers. We simply activate them. The classes are well put together, the library is thorough and well-organized. The user interface is FAR better than our previous provider. Cons Some of the aspects of administrator usage are clunky. Assigning groups of classes, the terminology they use, and the way to assign specific classes to specific employees is a bit challenging. It takes some getting used to. Alternatives considered [Relias](https://www.capterra.com/p/179573/Relias/) Reason for choosing CareAcademy Integration with ClearCare was essential. Review Source Response from CareAcademy.com November 22, 2021 Hi Jake, we appreciate your excellent review! It makes us happy to know that you've been able to streamline your operations by integrating with your scheduling platform. We would like to connect with you to hear your thoughts on some of the administrator functionality in the platform. Our goal is to make these actions as simple as possible, so your feedback is critical in how we optimize the platform. If you have a few minutes to reach out to a member of our team, we'd like to discuss this with you further. Thanks! DD Dana D. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "Care Academy Makes a Difference" November 17, 2021 5.0 Ease of use, meeting and exceeding our company standards, and exceptional customer service all lead to our complete satisfaction of the Care Academy product. We are able to provide excellent and ongoing training for our employees and know that our feedback is valued. Pros Care Academy integrated completely into our client/caregiver software platform which really makes a difference for onboarding and continued trainings. Cons As an administrator, I would appreciate more training on the actual use of the product. My understanding is that such trainings will soon be offered. Review Source JA Jody A. Owner Hospital & Health Care Used the software for: 1-2 years ### "Training" November 16, 2021 5.0 Pros It’s reminders that go out to caregivers Cons The inability to default 1 month on model Review Source Response from CareAcademy.com November 22, 2021 Hi Jody, thank you for your review! We are glad that CareAcademy has helped remind your caregivers to complete training. If possible, we'd like to follow up to learn more about what you are looking for in terms of defaulting one month. Please reach out as you see fit so we can continue this conversation. EH Edward H. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Home Helpers of SE Jacksonville" November 17, 2021 4.0 so far great experience overall Pros It gives the caregivers a one stop shop to complete their CEU's. Cons Finding new courses to offer the caregivers can be difficult at time. Reason for choosing CareAcademy IT was highly recommended Review Source SM Shawna M. Office manager Medical Practice Used the software for: Less than 6 months ### "Love it " November 8, 2021 5.0 It has lessened my workload with them making sure everyone is doing what needs to be done. Pros CareAcademy is easy to use. I set up the caregiver on the courses that I want them to take and they do the rest. Cons I wish it would be a little bit more integrated with Axis care. I wish I just needed to log into one, not both. Review Source Response from CareAcademy.com November 15, 2021 Hi Shawna, we are thrilled to hear that CareAcademy has been easy for you and your caregivers to use. In regards to AxisCare, one of the benefits of the integration includes single sign-on, so logging into one system is possible! Please connect with our team and we'd be happy to walk you through the process. JA Jorge A. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "We love it, a great tool to have " November 12, 2021 5.0 Loving and and looking forward to continuing using for the time to come :) Pros Simplicity, its easy to use and user friendly Cons Nothing really, it took a minute to get use to it but thats it. Reason for choosing CareAcademy We felt that it was a good investment to bring piece of mind to both our company and our future clients Review Source Response from CareAcademy.com November 16, 2021 Jorge, thank you for the excellent feedback! We are so glad to hear you are getting the most out of CareAcademy. AB Adam B. COO Hospital & Health Care Used the software for: 6-12 months ### "Very good platform and content" November 11, 2021 5.0 CareAcademy has provided good training to the Caregivers. Pros The training has been helpful and is eye-opening. Cons It can be hard to assign specific classes to individuals. Review Source Response from CareAcademy.com November 15, 2021 Hi Adam, thanks so much for the wonderful review! We love to hear that you feel the training has been eye-opening for you! If possible, we would like to learn more about how we can make assigning specific classes more streamlined for you. We appreciate this feedback and are always working to improve our software to meet your needs. AR Anna R. Office Administrator Hospital & Health Care Used the software for: 1-2 years ### "User friendly" November 16, 2021 4.0 Pros Easy access and user friendly. Easy to navigate Cons Not much of home care trainings available Review Source Response from CareAcademy.com November 19, 2021 Thank you for your feedback, Anna! We aim to keep our software user friendly for agencies and their caregivers. If possible, we'd like to hear more about your thoughts around the number of home care trainings we provide and see if there's a solution. mA mayra A. Care Recruiter/Caregiver Hospital & Health Care Used the software for: 2+ years ### "I love CareAcademy" November 16, 2021 5.0 Pros Easy to use, highly recommended product Cons No cons so far, I have utilized it for several years and it has been amazing Review Source Response from CareAcademy.com November 19, 2021 Hi Mayra, thank you for being an advocate for CareAcademy! We are honored to have your continued support! MM Maxine M. Operations Manager Hospital & Health Care Used the software for: Less than 6 months ### "Ok" November 22, 2021 5.0 Ok Pros Ease of sign up. Ease of management. Certificates. Cons Integration, repetitive courses, not many compliant with my state Review Source Response from CareAcademy.com December 1, 2021 Maxine, thank you for sharing your review! With state compliance being of utmost importance to us, we would like to learn more about your state-specific needs and how we can help address any requirements that might be missing. Please reach out to us at your convenience so we can see what steps need to be taken to fill in any compliance gaps. Thank you! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.