# TeamDesign Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is TeamDesign the right Enterprise Resource Planning solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/239225/TeamDesign/reviews

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TeamDesign

4.1 (17)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of TeamDesign

Ease of use

3.7

Customer Service

4.7

## Showing most helpful reviews

Showing 1-17 of 17 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RB

Rebecca B.  
Sr. Project Coodinator  
Furniture  
Used the software for: 2+ years

### "Best for Furniture"

July 8, 2022

5.0

I have been on Team Design since the DAS days, I love it for furniture purchasing because it does just what it needs to do.

Pros

I love that it is easy to use and figure out and easy to teach!

Cons

The reporting features are clunky, would like it to be easier to run reports. Also, would like to be able to add the valid through date for proposals when you print the proposal as apposed to have to putting it in the profile every time.

Switched from

[Chameleon](https://www.capterra.com/p/153079/Chameleon/)

I actually left a job because they used Chameleon. I had been on Team Design then moved to a new company because I could go back to Team Design!

Review Source

MB

Mary B.  
Accountant  
Accounting  
Used the software for: 2+ years

### "TeamDesign Survey Review"

July 6, 2022

4.0

I’ve used it since 1995, so of course I like it. I find that most dealerships only use a small portion of its features and don’t realize what it can do.

Pros

Proposal to invoice with only one entry (not available in other software at the time). “CAD” interface.

Cons

Inability to reconcile a range of bank transactions at once

Alternatives considered

[BQE CORE Suite](https://www.capterra.com/p/141096/BQE-Software/)

Reason for choosing TeamDesign

Price

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Needed to tie everything together for purchase and project management. Electronic interfaces wit vendors.

Review Source

SL

Soda L.  
PROJECT MANAGER  
Furniture  
Used the software for: 2+ years

### "TeamDesign is Good "

June 28, 2022

3.0

It get's the job done; once you know how to use it and follow every CORRECT steps, it's good. But you need to know all this before using TeamDesign; because now I spend time correcting my errors I didn't know I made and the reports are not clean and correct to review.

Pros

TeamDesign does get the job done with ordering and making documents needed (ie: proposals, invoices, reports)

Cons

I just wish it was easier to learn EVERYTHING the Software can do; I've been using it for over 10 years but I still don't know how to simply run reports I need to for the owner and myself. And making errors/mistakes, it's hard to REVERSE and correct them.

Reason for choosing TeamDesign

I knew TeamDesign but I'm hearing a lot of new & good things about CET Designer.

Review Source

TG

Tatjana G.  
Designer/Project Manager  
Furniture  
Used the software for: 2+ years

### "Excellent Product"

July 6, 2022

5.0

Excellent. Easy. I would have a party for all of tech support if I could (\[SENSITIVE CONTENT\], I'm looking at you!). I know I named \[SENSITIVE CONTENT\], but I just happen to normally get responses from him; however, every person I've worked with at Team Design has been absolutely professional and amazing to work with. We went from Quickbooks to Team Design and honestly, I couldn't be happier.

Pros

Customer Support is PHENOMENAL Implementation was easy because of the assistance from the Team Design implementation team. Once you've navigated the system a few times, you can see how intuitive it is. Ability to send POs (to some vendors) directly through the system is helpful. Reports are vast and helpful. The way the system integrates absolutely everything is incredibly helpful - my finances are tied to everything from my bank account to my purchase orders, it makes keeping track of everything very easy.

Cons

Help function not as robust or clear as it could be. Keywords can be helpful, but on the whole, I get a lot of answers I'm not looking for and honestly often I don't find what I need. Only some vendors can accept POs through Team Design and unfortunately, only 1 of mine does. Would love it if more would work with TD to implement this. I often get emails about such things as changing passwords and other system upgrades/changes. It's not until well after the fact that I realize these don't pertain to us since we use the system in the cloud. When those emails are sent, it can cause employees on the list to panic that something is going to change. That becomes hard to wrangle and when I say "it doesn't pertain to us", I receive, "If it didn't pertain to us, then why did they send it?"...to which I have no answer. Finally, ease of formatting forms. We received help setting up our forms, which was great, but I struggle with changes. It's very difficult.

Review Source

CG

Cindy G.  
Project Manager  
Furniture  
Used the software for: 2+ years

### "The people that I interact with at eci provide exceptional customer service"

June 28, 2022

5.0

The issue above was an exceptional example of eci going above and beyond to make our jobs on the dealerships easier and provide more efficiency. In the 15 years I've worked with eci I feel like some of their employees have become friends. They know what to expect when I call in. They know to just take over and drive my computer versus explaining technical language that I don't understand when I have issues. When we made the change to PSN several years ago, they were all exceptional in helping us all navigate that upgrade. They all treat you like a friend and not like a number. It's wonderful to have a team of such great people to work with. I believe in relationships of all kinds. If you build a relationship with the people you work with, it doesn't seem as much like work.

Pros

I have been using Team Design software for 15.5 years now. Before I left my previous job three months ago, they were converting over to a different software. From the training I sat in on and the very short time I had some hands on with the new software, it seemed to me that Team Design was way more user friendly and definitely less complicated. More isn't always more. Sometimes less is more when it comes to daily use.

Cons

There was a time that processing government orders was difficult. The system wasn't set up at the time for pulling in direct bill orders through PSN without having to manually correct the pricing in Team design. I worked with the eci team and with a former Knoll employee consistantly for several months on this issue. Together, they were able to write a change into the software that allowed the system to determine multiple order types so that dealers could choose which ones we wanted to update costs on and which ones we didn't. That change made a huge impact on the time it took dealerships manually change pricing on direct bills versus the system doing that for us manual.

Review Source

FT

Frank T.  
Dealer Sales Representative  
Furniture  
Used the software for: 2+ years

### "Full featured software for Office Furniture Sales"

June 28, 2022

4.0

Overall, we have been pleased with TeamDesign. It can do a lot of things that our previous program could not have done without a lot of development and time.

Pros

TeamDesign has a full set of features for office furniture sales. It is particularly good for larger projects. It can be a bit cumbersome for transactional business.

Cons

The database and record locking is not fool-proof. We have had occasions where 2 different people have been creating 2 different proposals at the same time and end up working on the same proposal number. Also, it would be nicer if the database were set up on a relational database management system. Also, for transactional business, it can be a bit cumbersome. Fortunately, transactional sales are a minor part of our business.

Review Source

SS

Sharon S.  
Administrator  
Retail  
Used the software for: 2+ years

### "Accounting Perspective"

June 29, 2022

4.0

After using your product for 20+ years I feel I am quite capable of giving Team an honest review. There has been some issues over the years, but we have resolved (some with issues) them and moved on.

Pros

I have been using Team Design since 2002. It has been through some changes...(Good and Bad) but so has every business! I rely heavily on the performance of Team Design in my daily work. I have been quite satisfied with Team over the years.

Cons

I wish Team had a payroll integrated module.. I know you use a 3rd party vendor, but we have tried that and honestly is did not work for our company.

Reason for choosing TeamDesign

We spoke to other Dealers that were using Team and they gave their support to Team Design.

Review Source

MM

Maura M.  
Account Manager  
Commercial Real Estate  
Used the software for: 2+ years

### "AWE Corporate Interiors "

June 28, 2022

4.0

Overall, it has been a good experience. Luke is AWEsome and really does everything he can to help when we need it.

Pros

It houses all of our projects in one location and is easy for our accountant to manage.

Cons

When there are updates we often have issues. Something does not work, or is not processing correctly. It takes time away from working to have to call Team Design Help Desk to get things fix.

Review Source

JB

Jared B.  
President  
Furniture  
Used the software for: 2+ years

### "Team Design"

June 28, 2022

2.0

Pros

It will manage many years of company records

Cons

Very cumbersome to use. Based on a very old platform and is slow to adopt and change based on user needs

Reason for choosing TeamDesign

We've been on TD for over 20 years. Will likely be making a switch if things don't improve

Review Source

SS

Sheri S.  
Admin. Services Manager  
Furniture  
Used the software for: 2+ years

### "TD review"

July 6, 2022

3.0

It works for what we need.

Pros

tracking orders once placed; the function to print to a document that i can custimize

Cons

Inventory Module; debit/credit memo's - hard to find past purchases therefore we no longer us the module; service work orders - tracking is lacking therefore we no longer us the module. Forms configurator is interesting to learn

Review Source

BI

Bella I.  
Controller  
Retail  
Used the software for: 2+ years

### "Team Design user of 21 years"

July 11, 2022

4.0

Have been using it since 2001. A good program for office furniture dealerships.

Pros

The program is a full cycle from start to finish. Simplicity, easy to use, cloud based

Cons

Reporting is not as advanced as it should be. Search feature must be developed.

Review Source

BO

Brenna O.  
Business Coordinator  
Furniture  
Used the software for: 6-12 months

### "Knowledgeable Customer Service Team"

July 6, 2022

3.0

Customer service is top notch - they are kind, VERY patient and incredibly knowledgeable and the wait is not long at all.

Pros

It took me a moment to get used to the software, but with the help of the customer service team, I've finally gotten it and it's become easy to use. There's consistency throughout the software so once you understand how one thing works, you can intuitively get through the rest of the software. It's a great way to keep organized and to track a project from start to finish. There are several different options for reports.

Cons

Initial learning was a little tough as I was used to contracting software such as Procore and Newforma and this is very different.

Review Source

KB

Kimberly B.  
Office manager  
Furniture  
Used the software for: 2+ years

### "Dos"

June 29, 2022

5.0

Support team is awesome

Pros

That it all in one place we like that. We like cloud storage

Cons

Its not user friendly not easy to which to each window

Switched from

[QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)

Industry needs

Review Source

SB

Stephen B.  
President  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Team Design Review"

July 8, 2022

5.0

Pros

Order creation and accounting are very useful. Report are very helpful

Cons

There are always a few things I might change, but nothing significant

Review Source

RP

Rick P.  
Director of Operations  
Furniture  
Used the software for: 2+ years

### " Very happy"

July 12, 2022

5.0

Overall easy to use program and makes sense.

Pros

Tailored toward furniture order placement and management.

Cons

Several steps to complete certain tasks.

Review Source

LR

Linda R.  
sr sales asst  
Furniture  
Used the software for: 2+ years

### "TD survey"

July 7, 2022

5.0

I have been using it for many years and have not had any problems

Pros

TD is very easy to use and if there is an issue I have the support team is amazing

Cons

Sometimes I dont like the amount of space on the desc lines

Review Source

JR

Joe R.  
Operations Mgr  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "TOI Team Design Review "

July 8, 2022

3.0

Pros

Remote Access and reporting capabilities

Cons

It’s great on the front end but not user friendly on the accounting side (back end)

Review Source

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