--- title: "VideoAsk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is VideoAsk the right Customer Engagement solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/239248/videoask/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- VideoAsk 4.8 (70) [View alternatives](https://www.capterra.com/p/239248/videoask/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of VideoAsk Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews AA Abby A Online Fitness CoachHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “After my sessions I send them a quick video and they just reply when they can, in video or audio, it feels more real than forms“ May 8, 2025 SG Shannon G Founder, CEOProfessional Training & Coaching, 2 - 10 employeesUsed the software for: 6-12 months. “I don't like not being able to blur my background.“ February 28, 2025 MB Madeleine B User Experience DesignerDesign, Self-employedUsed the software for: Less than 6 months. “It's a good integration with Typeform for getting client feedback and creates real social proof“ April 2, 2025 TP Tara P OwnerEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “I use VideoAsk in my Typeform employee application, but the video size is so limited that many applicants are unable to upload their short videos.“ May 13, 2022 BH Brittany H Marketing AssistantReal Estate, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “This is my go-to video tool, mate!“ November 3, 2024 AC Andres C Videographer / Video editorMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “There is some issues with the bulding page, and further customization is missing, but nothing that can´t be accomplish in a coming updates“ May 13, 2022 DR Daniel R Co-founderComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “We use VideoAsk for our customer onboarding and it's been a great way to set ourselves apart from the typical onboarding experience.“ January 30, 2023 MG Michael G DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “Inability to edit URL paths for the replies inside of the app“ December 9, 2021 ## Showing most helpful reviews Showing 1-25 of 70 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer CEO Used the software for: Less than 1 year ### "Innovative lead capture" December 13, 2021 4.0 Pros I love using video and this tool allows me to do it and surprise my visitars with it. Cons Everytime a person use the videoask I receive an email, but that is not a lead, it is only a visit. I think that that email I receive should be more qualified. Review Source Verified Reviewer Attorney Used the software for: Less than 1 year ### "Good tool for connecting with potential customers" December 10, 2021 5.0 It helps me connect with potential customers and develop rapport even when I am sleeping. I think video is a great way to convey information. Pros I like how it allows me to record a video that can be viewed by a potential client at anytime. I also like how I can make a sequence of video, so I can respond with a relevant video based on their response. I am an estate planning attorney and this tool helps me educate clients before they ever meet me. Cons Videoask has improved since I started using it last year. Initially I did not like how it would sometimes pick an unflattering thumbnail from my video. I would sometimes record the video again in an attempt to get a thumbnail with my eyes open. Now they let you choose a thumbnail which is much better. Review Source R Reviewer Brand Services Manager Used the software for: Less than 1 year ### "Like it - needs more functionality " September 13, 2021 3.0 Pros Really easy to use, and offers my clients a great way of interacting with us. Great for quick polling or finding out interests Cons This needs more functions, and more customisation. I felt very quickly like I'd mastered this application, and could've done so much more with it, but the initial lack of functionality left me wanting more. Review Source Verified Reviewer Account Manager Used the software for: Less than 1 year ### "Create more friendly touchpoints ! " August 16, 2022 4.0 Pros Well, the way we interacted with our customers and leads changed a lot since we started to use VideoAsk. We created videos for many touch points : the intercom/chat, the emails, the automation, etc. They have nice guidelines to help you make it all relevant. You can also cutomize the response you want to get from each touch points, and that all will be automated. Cons It takes a lot of time to build and create the right videos. But it has nothing to do with the software itself. So that you know the best results might not be right away, you will have to be ready to adjust. Review Source Verified Reviewer Marketer Used the software for: I used a free trial ### "High conversion rate and high costs" December 30, 2021 5.0 Pros Sending the briefing to my clients became much easier, now they respond in full, the videos made a whole difference Cons You won't be able to apply many times as the limitation for the free version is quite big. You will need to pay for the tool to make the most basic uses, as the limit is quite low. Review Source David H. sales exec Used the software for: Less than 1 year ### "Great addition to the Sales stack" December 9, 2021 5.0 Excellent - enjoy the project Pros Novel, interesting approach to outreach that gets good response Cons was a tad tricky to integrate with hubspot, especially analytics Review Source VR Verified Reviewer Teacher Used the software for: I used a free trial ### "Revolutionary, simple as that" December 30, 2021 5.0 Pros It makes the lead experience much better, it made my customers fill out the forms completely, increasing the fill rate Cons The free version is very limited, forcing you to go to the paid version Review Source Verified Reviewer Marketer Used the software for: 1-3 years ### "Cool app!" November 17, 2021 5.0 Pros The design, ease of use, integrations, originality Cons Many features yet to be implemented, regarding customization of questions Review Source Verified Reviewer Facilitator Trainer Used the software for: Less than 1 year ### "So many uses" February 7, 2022 5.0 I'm creating pieces of media that share what a group in a community thinks about something. Pros Easy to use and takes out the problem of how to get people to say the right thing in the right amount of time into a video. Cons Sometimes I want to shoot a video that doesn't have an ASK. I just want to make a "primer" and then say "in the next video I'll have you do\_\_\_\_". Review Source VR Verified Reviewer Advisor Used the software for: Less than 1 year ### "Create trust through a video form for a more human approach " June 1, 2022 4.0 We needed to find a way to engage old customers through a video-like form to have an answer to 2 simple questions by email. The video looked human, professional and was personalized enough to increase trust and boost the answers as some receivers ghosted us before. Pros The idea itself of creating interacting video to ask questions is just brilliant ! The software is also very easy to use. Cons Practically, it is not possible to personalize the video for each recipient. Review Source R Reviewer Growth Marketer Used the software for: 1-3 years ### "its a simple yet effective solution for collecting and sharing video testimonials" December 12, 2022 5.0 Pros I have been using videoask for a year now and I am really impressed. It is such an easy way to collect testimonials from customers and clients. The best part is that it's so simple yet effective. I don't think I could go back to the old way of collecting testimonials, which was so time-consuming and tedious. Cons This tool is amazing, I don’t have anything to complain about this tool. Review Source R Reviewer Marketing Support Manager Used the software for: 3-5 years ### "Enhance the experience of your leads/customers" March 8, 2024 5.0 Pros The different personalization for lead capture or customer experience, allowing to add logic that depending of an answer will go to a specific route, giving options for leaving text, video reviews and allowing to capture pictures too. Cons Probably that the integrations to other apps it is still on the making. Review Source CP Christina P. Mortgage Agent Used the software for: Less than 1 year ### "Video integration is the way of the future" December 13, 2021 5.0 I have been using VideoAsk for my FB Lead Generation for 6 months now. I have seen a huge lift in my conversion ratio because clients feel like they already know me and want to do business with me. Pros VideoAsk helps to increase your client's level of know, like and trust factor even before you've had your 1st meeting with them. By the time I connect with my client, they have already made the decision to work with me. Cons I don't know how to take advantage of all the Zapier integrations to get the data collected to go somewhere. Fortunately I have a digital marketer that does most of that for me anyway and she knows how to do that! Review Source R Reviewer Global Events Manager Used the software for: Less than 1 year ### "Quick and easy way to collect information & interact with website visitors!" December 9, 2021 5.0 Pros I work on an events team for market research conferences. Previously, people who were interested in speaking at our conferences submitted a form with their name, email address, title of their presentation, etc... Since finding VideoAsk, we've transitioned entirely into collecting 60-second videos from potential speakers. This is easier on them, easier on us, and it gives us an idea of someone's on-stage presence, which an excel sheet could never do! Cons I wish that I could customize the video logic to collect more than one piece of information in a single step of a VideoAsk. For instance, there's already the capability to collect (in one step) a respondent's name and email address. I wish I could add Job Title and Company Name to that step as well. Also, I know that file upload is possible as a response, but I would also like to see a specific logic step for submitting a link/URL. Review Source Mackenzie T. Hiring Consultant Used the software for: 1-3 years ### "Terrific Platform" December 10, 2021 5.0 The customer support has always been absolutely exceptional, and the experience has been very, very smooth. Pros VideoAsk provides simple, easy-to-use tools at a great price for collecting customer feedback and lead generation. Cons The API tools are a bit undercooked. The JSON outputs change every 3-4 months, which means I have to do regular maintenance of my code. Review Source Lane B. PSD Used the software for: Less than 1 year ### "VideoAsk helps our business communicate" February 4, 2022 5.0 My overall experience is that this gives potential customers a unique experience and level of service that is unlike any other so it makes us stand out. I believe there is a unique quality to seeing a face that has been lost tin our society so face time is special. Pros Personalized face-to-face communication is unexpected in today's online sales. Cons It required additional software to integrate into KEAP Review Source R Reviewer Cmo Used the software for: Less than 1 year ### "Buena app para impactar a tu cliente" March 23, 2023 5.0 Pros Fácil de usar y de integrar en la web o correos, muy intuitiva Cons Me falta la opción de poder volver atrás en el flujo de vídeos. La opción de grabar pantalla compartida le falta evolucionar, no te ves la cara ni puedes ver las notas Review Source R Reviewer Owner Used the software for: 1-3 years ### "VideoAsk in Our Company" December 13, 2021 5.0 Pros Besides the fact that VideoAsk is easy to use, I like that it gives our customers to see a face they can connect to the product, and makes it very easy for them to leave a question. Writing their question might take time, while leaving a voice message or video takes seconds. Cons I didn't like the fact that I needed to update the app, but didn't know about it, so I lost communicating with a few customers. Review Source R Reviewer Principal Used the software for: 1-3 years ### "Great way to interact with clients" December 10, 2021 5.0 Pros In our industry trust is important and clients like to engage with a real person not an email or voice at the end of the line. VIDEOASK also let’s clients do this interaction at a convenient time for them. Cons I don’t like how it makes you log back in to see your engagements Review Source R Reviewer Project Lead Used the software for: Less than 1 year ### "We use VideoAsk ALL.THE.TIME." May 16, 2022 5.0 Pros It creates a simple and streamlined way to communicate with leads and new customers AND is an easy way to collect video testimonials for marketing purposes. Cons I truly can't think of anything. it's met all of our immediate needs thus far. Review Source Orna Y. Owner & CEO Used the software for: Less than 1 year ### "Very recommended " May 16, 2022 4.0 Pros Very recommended Practical Excellent UI Creative Cons I’d like to see the data in a practical and clear table Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Doubled Sales Conversions" December 10, 2021 5.0 The only limitation is the number of Voxer videos that you can keep on the platform… Before it runs out of memory. Pros It lets you get to know them and then get to know you Cons The only limitation is the number of Voxer videos that you can keep on the platform… Before it runs out of memory Even at their highest level Review Source R Reviewer Director Of Marketing Used the software for: Less than 1 year ### "Corey's Review" December 10, 2021 5.0 Pros I like the interactive video aspect of videoask Cons I don't like how you guys go about the lead collection., very unuserfriendly Review Source R Reviewer Online Fitness Coach Used the software for: Less than 1 year ### "Great client feedback tool " May 9, 2025 5.0 Just sometimes the video quality drop and the free plan is a bit tight, but it do the job for now Pros Video Ask for me is a game changer to get feedback from my trainees. After my sessions I send them a quick video and they just reply when they can, in video or audio, it feels more real than forms Cons It help me to feel what they really think, not just boxes ticked. I use it to improve my coaching and stay close to them, even when they shy to talk live Review Source R Reviewer Founder, CEO Used the software for: Less than 1 year ### "Great for Startups!" March 3, 2025 5.0 Easy to send quick videos to communicate with my customers. Sufficient recording capacity for general communication needs. It's a great product! Pros Easy to use, inexpensive, great video quality, & give options for the camera-shy! Cons I don't like not being able to blur my background. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.