# B2Chat Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about B2Chat Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more.

Source: https://www.capterra.com/p/239309/B2Chat

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# 

 B2Chat Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

B2Chat

## What is B2Chat?

B2Chat is a Web App software that helps businesses to deliver a faster and better customer service via chat. Respond to your customers quickly, with the amount of agents you require and from the same place. B2Chats allows your business to unify chats from: Facebook Messenger, Instagram, LiveChat, Telegram and WhatsApp. Don't miss the chance of turning every conversation into a sell. We provide automatization tools to set up greetings or goodbyes from a single panel and respond even when you're

## What is B2Chat used for?

[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Integration](https://www.capterra.com/integration-software/)

Top alternative

Featured

Overall rating

Based on 39 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$90

Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for B2Chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.b2chat.io&name=B2Chat)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### B2Chat

4.8 (39)

VS.

[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting Price

$90

Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (39)

Ease Of Use

4.7 (1,761)

Value For Money

4.7 (38)

Value For Money

4.5 (1,512)

Customer Service

4.7 (38)

Customer Service

4.6 (1,531)

## B2Chat alternatives

[4.7 (28)](https://www.capterra.com/p/10031687/Text-App/#reviews)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/102188/LiveAgent/)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/144040/Tidio-Chat/)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)

[4.1 (120)](https://www.capterra.com/p/158117/Freshchat/reviews/)

Starting price

$1799.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

79%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/158117/Freshchat/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Live Chat

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Multi-Channel Communication

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Transfers/Routing

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Transfer queries and organize messages between agents

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

B2Chat 39 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Software program that continuously adjusts its behavior based on observed data

Application programming interface that allows for integration with other systems/databases

Automatic reply functionality for incoming messages

Create and automatically send premade copy in response to customer messages

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Predefined actions automatically performed on the occurance of specific events

Automatically identify and save contact information of potential customers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Send personal messages to clients or attendees

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

Send and receive messages in real-time via an online communication channel

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Set up connections to third-party platforms to improve business processes

Transfer queries and organize messages between agents

Interact with data visualization elements, such as charts and graphs, to drill down into data

Get Advice

We can help you find the software with the features you need.

Features

4.6 (39)

4.6

Based on 39 reviews

## Pricing

Value for money

4.7 (38)

Free Trial

Basic

$90.00

Per Month

It includes:

-   Whatsapp Business API
-   Mobile app
-   chatbot
-   Flows
-   Reports

Value for money

4.7 (38)

4.7

Based on 38 reviews

## Integrations

[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Telegram](https://www.capterra.com/p/180347/Telegram/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Vira](https://www.capterra.com/p/206663/WhatsApp-Automation/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (38)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (38)

4.7

Based on 38 reviews

## User reviews

Overall rating

4.8

Based on 39 reviews

Filter by rating

5(31)

4(8)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MP

Martha P.

coordinadora ventas virtuales

Textiles

### "Mi Experiencia con B2chat"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

May 24, 2022

Pros

Poder clasificar a los clientes con etiquetas, enviar mensajes masivos, atender a varios clientes sin perder el hilo de la conversación

Cons

la utilización de los templates y que las conversaciones se inactiven a las 24horas

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DZ

Daniela Z.

Líder ecommerce

Retail

### "Reseña uso y funcionalidades Laura SAS"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 29, 2022

Es una plataforma veloz, fácil de usar, que ayuda a mejorar la experiencia de nuestros clientes. Sus funcionalidades adicionales abren puertas de comunicación con los clientes.

Pros

La plataforma es fácil de utilizar, es rápida y tiene funcionalidades como el BOT y los mensajes masivos que me parecen competitivos y de valor agregado. Aunque el BOT no es tan sencillo de implementar y me gustaría que el tema de métricas fuera más robusto.

Cons

El BOT no me parece sencillo de configurar, los masivos y las plantillas no son difíciles pero tampoco puede hacerse sin asesoría. Debería permitir ver los mensajes cuando son respuesta a un mensaje anterior.

Alternatives considered

[Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reasons for choosing B2Chat

Precio y facilidad de uso

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DM

Diego M.

IT Consultant

Higher Education

### "Implementación con Telegram"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 24, 2022

En términos generales ha sido satisfactoria.

Pros

Nos encanto la facilidad y la armonía que tiene al trabajar con los bot de Telegram, se pueden crear menús y distribuir tareas por departamentos así como menús de respuestas rápidas, esto hace mas fácil el trabajo para contestar a diario.

Cons

La parte mas compleja ha sido lograr entender los reportes, en este momento aun surgen dudas acerca de los números entregados, para el personal administrativo es bastante tedioso

Reasons for choosing B2Chat

Por la posibilidad de conexión con API y sobre todo la integración con Telegram.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OA

Oscar Alexander R.

Consultor canales digitales

Apparel & Fashion

### "Facilidad de instalación"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 22, 2022

Pros

Facilidad de implementación y capacitación a usuarios

Cons

El no poder crear algunos guiones desde la herramienta

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GD

Gerson D.

Gerente de sección

Retail

### "El mejor Software Calidad-Precio"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 18, 2022

Una plataforma muy intuitiva y de fácil aplicación para cualquier empresa con un Contact Center en desarrollo y actualización

Pros

Contiene la mayor parte de las funciones que otras plataformas llevan a un precio mucho mas conveniente

Cons

Las actualizaciones en ocasiones causas perdidas de conexión con el servidor por periodo de tiempo importantes

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JD

Juan David C.

Gerente administrativo

Textiles

### "Vamos con toda"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 18, 2022

Pros

La facilidad de uso y lo intuitivo! el soporte, la implementación, a estabilidad.

Cons

que no traiga algunas imágenes desde las plataformas para tener una mejor información de o que el cliente esta pidiendo.

Reasons for choosing B2Chat

Relación costo beneficio, soporte local.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Camilo T.

CEO

Program Development

### "Soluciono mis problemas "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 18, 2022

Excelente en todo sentido! 100% recomendado

Pros

La facilidad de integrar mis agentes y controlar tareas que antes realmente era imposible.

Cons

Creo que debería permitir enviar imágenes y audios de forma masiva, además requerimos tener una app para que los asesores atiendan por el móvil.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AE

Andres E.

CEO

Banking

### "Clientes Felices"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 18, 2022

Ha sido muy fácil la adapción de la herramienta por parte de nuestros asesores que es algo muy importante y logramos tener unos tiempos de atención menores a 5 minutos, generando así una mayor tasa de conversión de nuestros clientes

Pros

Nos ha permitido atender a miles de clientes con pocos agentes, esto nos ha llevado a aumentar nuestras ventas y a tener una calificación de 5 estrellas por mas del 90% de nuestros clientes.

Cons

Aun faltan integraciones con otras aplicaciones para facilitar el trabajo con los CTM

Alternatives considered

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reasons for choosing B2Chat

Por incluir whatsapp que es un canal muy importante para nosotros, porque es muy fácil de implementar y de usar

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LS

Leonardo S.

Gerente

Information Services

### "La mejor opcion para atención Multicanal"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 18, 2022

Gracias a B2Chat ahora tenemos atención multicanal por redes sociales y Whatsapp, desde una unica central automatizada y distribuida. Nos ha ayudado a mejorar la atención comercial y el soporte tecnico a nuestros usuarios.

Pros

\- Empresa 100% Colombiana - El precio es justo - Excelente atención y servicio - Reportes claros y utiles para medir la operación

Cons

\- Los bots son predeterminados, no se pueden crear a medida.

Switched from

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)

Requeriamos una solucion Multicanal

Alternatives considered

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reasons for choosing B2Chat

Por su excelente relacion Precio/Funcionalidad y por ser una empresa 100% Colombiana.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SH

Steven H.

Growth Director

Food & Beverages

### "Una solución muy sólida para multiagentes"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

March 17, 2022

El equipo comercial y de onboarding es excelente. El soporte es uno de los más serios y cercanos. A veces tienen problemas de estabilidad con la llegada de mensajes pero normalmente son generales de la API de whatsapp con Facebook

Pros

Su funcionalidad de automatización de respuestas y árboles de conversación es muy sólida. El uso de imágenes en las respuestas predeterminadas es muy conveniente y no lo había visto en ninguna otra herramienta

Cons

Es poco flexible para manejo de una misma conversación entre múltiples agentes sin que un supervisor sea el que reasigne la conversación

Switched from

[Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/239309/B2Chat/reviews/)

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Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)