--- title: "B2Chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about B2Chat Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more." source_url: "https://www.capterra.com/p/239309/B2Chat/" page_type: "product" language: "en" --- # B2Chat Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) B2Chat ## What is B2Chat? B2Chat is a Web App software that helps businesses to deliver a faster and better customer service via chat. Respond to your customers quickly, with the amount of agents you require and from the same place. B2Chats allows your business to unify chats from: Facebook Messenger, Instagram, LiveChat, Telegram and WhatsApp. Don't miss the chance of turning every conversation into a sell. We provide automatization tools to set up greetings or goodbyes from a single panel and respond even when you're ## What is B2Chat used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Integration](https://www.capterra.com/integration-software/) Top alternative Featured Overall rating Based on 39 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $90 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for B2Chat?[Manage this product listing](https://www.g2.com/products/b2chat-omnichannel-communication-platform-for-businesses/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### B2Chat 4.8 (39) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $90 Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (39) Ease Of Use 4.6 (1,769) Value For Money 4.7 (38) Value For Money 4.6 (1,519) Customer Service 4.7 (38) Customer Service 4.7 (1,538) ## B2Chat alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## FAQs about B2Chat Overview ### Which roles and teams benefit most from B2Chat? B2Chat is most used by executives, marketing teams, e-commerce leaders, and commercial operations staff that manage high volumes of customer conversations. CEOs, CTOs, and directors use it to oversee service performance, while marketing, sales, collections, and support teams rely on it to centralize messaging, automate responses, and improve customer follow-up. Answer based on 39 reviews Overview ### What company size and specific industries is B2Chat built for? B2Chat is designed for entrepreneurs, small businesses, and enterprises that want to improve customer service across digital channels. It is not tied to a specific industry, so it suits organizations in many sectors that manage customer communication online. Features and Usability ### What are the key features of B2Chat? B2Chat offers CRM and data synchronization, plus live chat, one-to-one messaging, and multi-channel communication. It also includes chatbots, automated responses, lead capture and lead management, contact management, customer history, reporting and analytics, access controls, integrations, and API support. Pricing ### How much does it cost and what fees or limitations are included? B2Chat starts at $90 per month for the Basic plan, which includes 2 users, 1 WhatsApp line, and up to 2 channels. Extra users cost $20, extra WhatsApp lines $40, and the free trial is available. One reviewer said it contains most features at a more convenient price, though another noted only setup and support prices. Answer based on 2 reviews Integrations ### Which third-party tools and platforms does B2Chat integrate with? B2Chat integrates with HubSpot CRM, Instagram, Shopify, Telegram, Vira, and Zapier. Its catalog covers CRM, ecommerce, messaging, and automation tools, giving teams options for connecting customer conversations and workflow data across these platforms. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does B2Chat offer? B2Chat provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation and videos give teams self-paced materials for reference and step-by-step learning. Getting Started and Support ### What customer support options does B2Chat offer? B2Chat provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users often describe the support team as helpful and available during setup and day-to-day questions, with quick assistance that makes initial configuration easier. Some also note that the service is simple to work with. Answer based on 5 reviews Features and Usability ### Is B2Chat easy to use for customer service teams? B2Chat feels easy to learn for most customer service teams, especially agents handling daily conversations. Many users describe the platform as intuitive and quick for basic messaging, templates, and multiuser work, though campaign setup, chatbot configuration, and reporting can feel harder for administrative staff and less technical teams. Answer based on 12 reviews Features and Usability ### How good is the B2Chat interface? B2Chat offers an interface that most teams find clear and practical for agent workflows and multichannel customer support. Contact centers and growing support teams often adapt quickly, but some users want a more modern look, better visual differentiation between brands or channels, and a simpler experience for campaign creation. Answer based on 10 reviews ## Features AI summary Based on 3,736 Customer Engagement reviews Capterra reviewers highlight these as the features buyers value most when choosing customer engagement software: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Engagement Tracking** (**45%**) - **Activity Tracking** (**40%**) B2Chat supports **Activity Tracking**, which helps teams monitor customer interactions and follow ongoing conversations more closely. However, it does not include **Content Management** or **Engagement Tracking**. Instead, it offers **Third-Party Integrations** (**44%**) and **Customer Database** (**41%**), two other features reviewers also consider important. These features help businesses connect B2Chat with other systems and keep customer information in one place, providing teams with better visibility and more context when managing customer relationships. Live Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Transfers/Routing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Transfer queries and organize messages between agents Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems B2Chat 44 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - One-to-One Messaging: Send personal messages to clients or attendees - Profiles: Creates user profiles similar to social media pages that display private or public statuses and updates. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.6 (39) 4.6 Based on 39 reviews ## Pricing Value for money 4.7 (38) Free Trial [View pricing plan details](https://www.capterra.com/p/239309/B2Chat/pricing/) Basic $90.00 Per Month It includes: - Whatsapp Business API - Mobile app - chatbot - Flows - Reports Value for money 4.7 (38) 4.7 Based on 38 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Vira](https://www.capterra.com/p/206663/WhatsApp-Automation/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (38) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (38) 4.7 Based on 38 reviews ## User reviews Overall rating 4.8 Based on 39 reviews Filter by rating 5(31) 4(8) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MP Martha P. coordinadora ventas virtuales Textiles ### "Mi Experiencia con B2chat" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 24, 2022 Pros Poder clasificar a los clientes con etiquetas, enviar mensajes masivos, atender a varios clientes sin perder el hilo de la conversación Cons la utilización de los templates y que las conversaciones se inactiven a las 24horas Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DZ Daniela Z. Líder ecommerce Retail ### "Reseña uso y funcionalidades Laura SAS" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 29, 2022 Es una plataforma veloz, fácil de usar, que ayuda a mejorar la experiencia de nuestros clientes. Sus funcionalidades adicionales abren puertas de comunicación con los clientes. Pros La plataforma es fácil de utilizar, es rápida y tiene funcionalidades como el BOT y los mensajes masivos que me parecen competitivos y de valor agregado. Aunque el BOT no es tan sencillo de implementar y me gustaría que el tema de métricas fuera más robusto. Cons El BOT no me parece sencillo de configurar, los masivos y las plantillas no son difíciles pero tampoco puede hacerse sin asesoría. Debería permitir ver los mensajes cuando son respuesta a un mensaje anterior. Alternatives considered [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing B2Chat Precio y facilidad de uso Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DM Diego M. IT Consultant Higher Education ### "Implementación con Telegram" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 24, 2022 En términos generales ha sido satisfactoria. Pros Nos encanto la facilidad y la armonía que tiene al trabajar con los bot de Telegram, se pueden crear menús y distribuir tareas por departamentos así como menús de respuestas rápidas, esto hace mas fácil el trabajo para contestar a diario. Cons La parte mas compleja ha sido lograr entender los reportes, en este momento aun surgen dudas acerca de los números entregados, para el personal administrativo es bastante tedioso Reasons for choosing B2Chat Por la posibilidad de conexión con API y sobre todo la integración con Telegram. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OA Oscar Alexander R. Consultor canales digitales Apparel & Fashion ### "Facilidad de instalación" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2022 Pros Facilidad de implementación y capacitación a usuarios Cons El no poder crear algunos guiones desde la herramienta Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GD Gerson D. Gerente de sección Retail ### "El mejor Software Calidad-Precio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 18, 2022 Una plataforma muy intuitiva y de fácil aplicación para cualquier empresa con un Contact Center en desarrollo y actualización Pros Contiene la mayor parte de las funciones que otras plataformas llevan a un precio mucho mas conveniente Cons Las actualizaciones en ocasiones causas perdidas de conexión con el servidor por periodo de tiempo importantes Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JD Juan David C. Gerente administrativo Textiles ### "Vamos con toda" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 18, 2022 Pros La facilidad de uso y lo intuitivo! el soporte, la implementación, a estabilidad. Cons que no traiga algunas imágenes desde las plataformas para tener una mejor información de o que el cliente esta pidiendo. Reasons for choosing B2Chat Relación costo beneficio, soporte local. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Camilo T. CEO Program Development ### "Soluciono mis problemas " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 18, 2022 Excelente en todo sentido! 100% recomendado Pros La facilidad de integrar mis agentes y controlar tareas que antes realmente era imposible. Cons Creo que debería permitir enviar imágenes y audios de forma masiva, además requerimos tener una app para que los asesores atiendan por el móvil. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AE Andres E. CEO Banking ### "Clientes Felices" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 18, 2022 Ha sido muy fácil la adapción de la herramienta por parte de nuestros asesores que es algo muy importante y logramos tener unos tiempos de atención menores a 5 minutos, generando así una mayor tasa de conversión de nuestros clientes Pros Nos ha permitido atender a miles de clientes con pocos agentes, esto nos ha llevado a aumentar nuestras ventas y a tener una calificación de 5 estrellas por mas del 90% de nuestros clientes. Cons Aun faltan integraciones con otras aplicaciones para facilitar el trabajo con los CTM Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing B2Chat Por incluir whatsapp que es un canal muy importante para nosotros, porque es muy fácil de implementar y de usar Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LS Leonardo S. Gerente Information Services ### "La mejor opcion para atención Multicanal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 18, 2022 Gracias a B2Chat ahora tenemos atención multicanal por redes sociales y Whatsapp, desde una unica central automatizada y distribuida. Nos ha ayudado a mejorar la atención comercial y el soporte tecnico a nuestros usuarios. Pros \- Empresa 100% Colombiana - El precio es justo - Excelente atención y servicio - Reportes claros y utiles para medir la operación Cons \- Los bots son predeterminados, no se pueden crear a medida. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Requeriamos una solucion Multicanal Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing B2Chat Por su excelente relacion Precio/Funcionalidad y por ser una empresa 100% Colombiana. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SH Steven H. Growth Director Food & Beverages ### "Una solución muy sólida para multiagentes" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 17, 2022 El equipo comercial y de onboarding es excelente. El soporte es uno de los más serios y cercanos. A veces tienen problemas de estabilidad con la llegada de mensajes pero normalmente son generales de la API de whatsapp con Facebook Pros Su funcionalidad de automatización de respuestas y árboles de conversación es muy sólida. El uso de imágenes en las respuestas predeterminadas es muy conveniente y no lo había visto en ninguna otra herramienta Cons Es poco flexible para manejo de una misma conversación entre múltiples agentes sin que un supervisor sea el que reasigne la conversación Switched from [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/239309/B2Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.