# B2Chat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about B2Chat Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more. Source: https://www.capterra.com/p/239309/B2Chat/pricing --- # B2Chat Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) B2Chat ## What is B2Chat? B2Chat is a Web App software that helps businesses to deliver a faster and better customer service via chat. Respond to your customers quickly, with the amount of agents you require and from the same place. B2Chats allows your business to unify chats from: Facebook Messenger, Instagram, LiveChat, Telegram and WhatsApp. Don't miss the chance of turning every conversation into a sell. We provide automatization tools to set up greetings or goodbyes from a single panel and respond even when you're ## What is B2Chat used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Integration](https://www.capterra.com/integration-software/) Top alternative Featured Overall rating Based on 39 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $90 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for B2Chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.b2chat.io&name=B2Chat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### B2Chat 4.8 (39) VS. [4.7 (24,113)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $90 Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (39) Ease Of Use 4.6 (22,668) Value For Money 4.7 (38) Value For Money 4.5 (15,238) Customer Service 4.7 (38) Customer Service 4.4 (13,499) ## B2Chat alternatives [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (669)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (28)](https://www.capterra.com/p/10031687/Text-App/#reviews) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about B2Chat Overview ### Which roles and teams benefit most from B2Chat? B2Chat is most used by executives, commercial teams, marketing leaders, and e-commerce managers who need centralized customer conversations across channels. IT and infrastructure leaders use it to manage integrations and system reliability, while communications, collections, and client-facing teams rely on it to improve response times, campaign coordination, and service visibility. Answer based on 39 reviews Overview ### What company size and specific industries is B2Chat built for? B2Chat is designed for entrepreneurs, small businesses, and enterprises that want to improve customer service across their digital channels. It fits organizations of any size that handle customer communication online, rather than a specific industry or sector. Features and Usability ### What are the key features of B2Chat? B2Chat offers CRM and data synchronization as core features, plus live chat, one-to-one messaging, and multi-channel communication for customer interactions. It also includes chatbots, automated responses, lead capture, contact management, access controls, reporting and analytics, and third-party integrations for managing conversations and data. Pricing ### How much does it cost and what fees or limitations are included? B2Chat starts at $90 per month for the Basic plan, which includes 2 users, 1 WhatsApp line, and up to 2 channels. Extras include $20 per user, $40 per WhatsApp line, $12 per channel, a $50 dynamic responses install, and a free trial is available. Answer based on 2 reviews Integrations ### Which third-party tools and platforms does B2Chat integrate with? B2Chat integrates with 9 third-party tools, including chat and messaging platforms such as Chatler for Facebook, Instagram, LiveChat, Telegram, and WhatsApp API, plus business and automation tools like HubSpot CRM, Shopify, Vira, and Zapier. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does B2Chat offer? B2Chat provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup steps, feature review, and ongoing learning. Getting Started and Support ### What customer support options does B2Chat offer? B2Chat provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe the support team as helpful and available, with setup guidance that makes configuration easier and faster. Some note initial setup can feel difficult, but support usually resolves questions clearly. Answer based on 5 reviews Ease of use ### Is B2Chat easy to use for daily customer messaging? B2Chat makes daily customer messaging easy for most teams, with an interface many agents learn quickly. Small businesses, contact centers, and multi-user teams often find setup and basic tasks manageable, especially with support help, though reporting, campaign creation, chatbot setup, and brand account visibility can feel confusing. Answer based on 12 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Live Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Transfers/Routing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Transfer queries and organize messages between agents Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems B2Chat 39 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Create and automatically send premade copy in response to customer messages Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Predefined actions automatically performed on the occurance of specific events Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Send personal messages to clients or attendees Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.6 (39) 4.6 Based on 39 reviews ## Pricing Value for money 4.7 (38) Free Trial Basic $90.00 Per Month It includes: - Whatsapp Business API - Mobile app - chatbot - Flows - Reports Value for money 4.7 (38) 4.7 Based on 38 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Vira](https://www.capterra.com/p/206663/WhatsApp-Automation/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (38) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (38) 4.7 Based on 38 reviews ## User reviews Overall rating 4.8 Based on 39 reviews Filter by rating 5(31) 4(8) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MP Martha P. coordinadora ventas virtuales Textiles ### "Mi Experiencia con B2chat" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 24, 2022 Pros Poder clasificar a los clientes con etiquetas, enviar mensajes masivos, atender a varios clientes sin perder el hilo de la conversación Cons la utilización de los templates y que las conversaciones se inactiven a las 24horas Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DZ Daniela Z. Líder ecommerce Retail ### "Reseña uso y funcionalidades Laura SAS" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 29, 2022 Es una plataforma veloz, fácil de usar, que ayuda a mejorar la experiencia de nuestros clientes. Sus funcionalidades adicionales abren puertas de comunicación con los clientes. Pros La plataforma es fácil de utilizar, es rápida y tiene funcionalidades como el BOT y los mensajes masivos que me parecen competitivos y de valor agregado. Aunque el BOT no es tan sencillo de implementar y me gustaría que el tema de métricas fuera más robusto. Cons El BOT no me parece sencillo de configurar, los masivos y las plantillas no son difíciles pero tampoco puede hacerse sin asesoría. Debería permitir ver los mensajes cuando son respuesta a un mensaje anterior. Alternatives considered [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing B2Chat Precio y facilidad de uso Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Diego M. IT Consultant Higher Education ### "Implementación con Telegram" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 24, 2022 En términos generales ha sido satisfactoria. Pros Nos encanto la facilidad y la armonía que tiene al trabajar con los bot de Telegram, se pueden crear menús y distribuir tareas por departamentos así como menús de respuestas rápidas, esto hace mas fácil el trabajo para contestar a diario. Cons La parte mas compleja ha sido lograr entender los reportes, en este momento aun surgen dudas acerca de los números entregados, para el personal administrativo es bastante tedioso Reasons for choosing B2Chat Por la posibilidad de conexión con API y sobre todo la integración con Telegram. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OA Oscar Alexander R. Consultor canales digitales Apparel & Fashion ### "Facilidad de instalación" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2022 Pros Facilidad de implementación y capacitación a usuarios Cons El no poder crear algunos guiones desde la herramienta Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GD Gerson D. Gerente de sección Retail ### "El mejor Software Calidad-Precio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 18, 2022 Una plataforma muy intuitiva y de fácil aplicación para cualquier empresa con un Contact Center en desarrollo y actualización Pros Contiene la mayor parte de las funciones que otras plataformas llevan a un precio mucho mas conveniente Cons Las actualizaciones en ocasiones causas perdidas de conexión con el servidor por periodo de tiempo importantes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Juan David C. Gerente administrativo Textiles ### "Vamos con toda" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 18, 2022 Pros La facilidad de uso y lo intuitivo! el soporte, la implementación, a estabilidad. Cons que no traiga algunas imágenes desde las plataformas para tener una mejor información de o que el cliente esta pidiendo. Reasons for choosing B2Chat Relación costo beneficio, soporte local. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Camilo T. CEO Program Development ### "Soluciono mis problemas " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 18, 2022 Excelente en todo sentido! 100% recomendado Pros La facilidad de integrar mis agentes y controlar tareas que antes realmente era imposible. Cons Creo que debería permitir enviar imágenes y audios de forma masiva, además requerimos tener una app para que los asesores atiendan por el móvil. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AE Andres E. CEO Banking ### "Clientes Felices" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 18, 2022 Ha sido muy fácil la adapción de la herramienta por parte de nuestros asesores que es algo muy importante y logramos tener unos tiempos de atención menores a 5 minutos, generando así una mayor tasa de conversión de nuestros clientes Pros Nos ha permitido atender a miles de clientes con pocos agentes, esto nos ha llevado a aumentar nuestras ventas y a tener una calificación de 5 estrellas por mas del 90% de nuestros clientes. Cons Aun faltan integraciones con otras aplicaciones para facilitar el trabajo con los CTM Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing B2Chat Por incluir whatsapp que es un canal muy importante para nosotros, porque es muy fácil de implementar y de usar Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Leonardo S. Gerente Information Services ### "La mejor opcion para atención Multicanal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 18, 2022 Gracias a B2Chat ahora tenemos atención multicanal por redes sociales y Whatsapp, desde una unica central automatizada y distribuida. Nos ha ayudado a mejorar la atención comercial y el soporte tecnico a nuestros usuarios. Pros \- Empresa 100% Colombiana - El precio es justo - Excelente atención y servicio - Reportes claros y utiles para medir la operación Cons \- Los bots son predeterminados, no se pueden crear a medida. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Requeriamos una solucion Multicanal Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing B2Chat Por su excelente relacion Precio/Funcionalidad y por ser una empresa 100% Colombiana. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Steven H. Growth Director Food & Beverages ### "Una solución muy sólida para multiagentes" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 17, 2022 El equipo comercial y de onboarding es excelente. El soporte es uno de los más serios y cercanos. A veces tienen problemas de estabilidad con la llegada de mensajes pero normalmente son generales de la API de whatsapp con Facebook Pros Su funcionalidad de automatización de respuestas y árboles de conversación es muy sólida. El uso de imágenes en las respuestas predeterminadas es muy conveniente y no lo había visto en ninguna otra herramienta Cons Es poco flexible para manejo de una misma conversación entre múltiples agentes sin que un supervisor sea el que reasigne la conversación Switched from [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/239309/B2Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.