---
title: "ManageEngine Password Manager Pro Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about ManageEngine Password Manager Pro Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more."
source_url: "https://www.capterra.com/p/239317/ManageEngine-Password-Manager-Pro/"
page_type: "product"
language: "en"
---

# 

 ManageEngine Password Manager Pro Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 20, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ManageEngine Password Manager Pro

## What is ManageEngine Password Manager Pro?

ManageEngine Password Manager Pro is a web-based, privileged password management solution tailored for enterprises. It securely stores and manages sensitive information such as shared passwords, documents, and digital identities. Password Manager Pro is a complete solution to control, manage, monitor, and audit the entire life cycle of privileged access. In a single package, it offers three solutions - privileged account management, remote access management, and privileged session management.

## What is ManageEngine Password Manager Pro used for?

[Password Management](https://www.capterra.com/password-management-software/)[Self-Service Password Reset (SSPR)](https://www.capterra.com/self-service-password-reset-software/)[Network Security](https://www.capterra.com/network-security-software/)

Top alternative

Featured

Overall rating

Based on 24 user reviews

Reviews sentiment

Positive

88%

Neutral

13%

Negative

0%

Starting price

$595

Flat Rate, Per Year

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for ManageEngine Password Manager Pro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.manageengine.com/&name=ManageEngine Password Manager Pro)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ManageEngine Password Manager Pro

4.3 (24)

VS.

[4.6 (293)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/)

Starting Price

$595

Flat Rate, Per Year

Starting Price

$3

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (24)

Ease Of Use

4.6 (2,773)

Value For Money

4.2 (22)

Value For Money

4.5 (1,800)

Customer Service

3.7 (22)

Customer Service

4.5 (1,390)

## ManageEngine Password Manager Pro alternatives

Highest Rated

[4.9 (4,862)](https://www.capterra.com/p/172127/Rippling/reviews/)

Starting price

$8.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[LastPass](https://www.capterra.com/p/151988/LastPass/)

[4.6 (2,786)](https://www.capterra.com/p/151988/LastPass/reviews/)

Starting price

$4.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/151988/LastPass/)

[1Password](https://www.capterra.com/p/176113/1Password/)

[4.7 (2,130)](https://www.capterra.com/p/176113/1Password/reviews/)

Starting price

$7.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/176113/1Password/)

[Bitwarden](https://www.capterra.com/p/210695/Bitwarden/)

[4.7 (216)](https://www.capterra.com/p/210695/Bitwarden/reviews/)

Starting price

$4.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/210695/Bitwarden/)

[View all alternatives](https://www.capterra.com/p/239317/ManageEngine-Password-Manager-Pro/alternatives/)

## FAQs about ManageEngine Password Manager Pro

Overview

### Which roles and teams benefit most from ManageEngine Password Manager Pro?

ManageEngine Password Manager Pro is most used by IT administrators, network and systems teams, security consultants, and infrastructure specialists who need centralized credential storage, privileged access control, and audit readiness. IT managers and support leads use it to streamline password rotation, secure shared accounts, and reduce access risks across daily operations.

Answer based on 24 reviews

Overview

### What company size and specific industries is ManageEngine Password Manager Pro built for?

ManageEngine Password Manager Pro is designed for organizations of any size across US, EMEA, APAC, and Australia, without being tied to a specific industry. It fits businesses that need password management for broad regional use rather than a narrow sector focus.

Features and Usability

### What are the key features of ManageEngine Password Manager Pro?

ManageEngine Password Manager Pro offers privileged account management, password management, credential management, encrypted password storage, and secure password sharing. It also includes multi-factor authentication, single sign-on, access control, user provisioning, activity monitoring, reporting, and Active Directory integration for managing access and audit trails.

Pricing

### How much does it cost and what fees or limitations are included?

ManageEngine Password Manager Pro starts at $595 per year for the Standard Edition, with Premium at $1,395 per year and Enterprise at $3,995 per year. A free version and free trial are available. Perpetual licenses start at $1,495, $3,595, and $10,195, respectively.

Answer based on 6 reviews

Integrations

### Which third-party tools and platforms does ManageEngine Password Manager Pro integrate with?

ManageEngine Password Manager Pro integrates with Amazon S3, Ansible Automation Platform, Box, Dropbox Backup, JIRA Service Management, Jenkins, ManageEngine ADSelfService Plus, ManageEngine Analytics Plus, ManageEngine ServiceDesk Plus, ManageEngine ServiceDesk Plus MSP, and ServiceNow. These integrations cover backup, automation, file storage, and service desk workflows.

Answer based on 7 reviews

Getting Started and Support

### What training and onboarding options does ManageEngine Password Manager Pro offer?

ManageEngine Password Manager Pro provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online training support guided setup and instruction, webinars offer scheduled group learning, and documentation and videos give teams self-paced reference material for reviewing features and steps as needed.

Answer based on 2 reviews

Getting Started and Support

### What customer support options does ManageEngine Password Manager Pro offer?

ManageEngine Password Manager Pro offers Email/Help Desk, 24/7 Live Rep, and Chat support. Users say help desk assistance can be needed often during setup, but support feedback is mixed, with some reporting slow email back-and-forth and others saying customer support should improve.

Answer based on 4 reviews

Security

### How does ManageEngine Password Manager Pro handle data security and access control?

ManageEngine Password Manager Pro uses encrypted password vaulting, multifactor authentication, role-based access control, Active Directory integration, IP restrictions, and automatic password resets and rotation. It also supports access analysis, audit-friendly controls, and separate personal encryption keys. Reviewers note confusing sharing workflows, occasional AD authentication issues, weak API performance at scale, and limited active-active availability.

Answer based on 21 reviews

Ease of use

### How easy is ManageEngine Password Manager Pro to use?

ManageEngine Password Manager Pro feels approachable for many IT teams, with a web-based interface, quick search, and straightforward setup. Administrators often find password control, role delegation, and MFA configuration manageable, though some users find the layout confusing and browser-based RDP or file transfer tasks less convenient.

Answer based on 10 reviews

## Features

AI summary

Based on 1,958 Managed Service Providers (MSP) reviews

Capterra data shows that buyers of Managed Service Providers (MSP) rank the following features as their top priorities:

-   **Remote Access/Control** (**63%** of reviewers rated this feature as critical)
-   **Server Monitoring** (**56%**)
-   **Remote Monitoring & Management** (**60%**)

ManageEngine Password Manager Pro supports all three of the features reviewers rate most highly: **Remote Access/Control**, **Server Monitoring**, and **Remote Monitoring & Management**. Together, these capabilities help businesses oversee systems remotely, keep track of server health, and manage distributed IT environments more efficiently, allowing teams to respond faster and maintain more reliable service.

Remote Access/Control

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Access work applications remotely, for when working away from the office and/or traveling

Password Management

4.8 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Single Sign On

4.8 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Allow users to access multiple services after entering their login credentials once

Multi-Factor Authentication

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Request two or more credentials to prove user's identity before granting access to systems

Access Certification

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Verify user access rights within systems to confirm each user has appropriate and authorized access to resources

Compliance Management

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

ManageEngine Password Manager Pro 54 features

### All Features
- Access Certification: Verify user access rights within systems to confirm each user has appropriate and authorized access to resources
- Access Control: Regulate who can view information within the system
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Access Management: Control and manage access to company resources
- Active Directory Integration: Integrates with Active Directory
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Monitoring: Track and report on everything that happens within the system or network
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Application Security: Identify and respond to security threats to developed applications
- Authentication: Verify the identity of users/devices to enable secure access
- Backup and Recovery: Create backups and provide methods to recover deleted/lost data
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation
- Data Security: Protect sensitive data for digital privacy
- Encrypted Password Storage: Passwords are stored in an encrypted format
- Endpoint Protection: Protect users working remotely and provide secure environments for personal devices to access company programs
- Event Logs: A chronological record of actions or occurrences within a network, software, or process
- Group Passwords: Create and edit passwords that can be accessed by a group of people
- HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection
- Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events")
- Mobile Access: Access software remotely via mobile devices
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems
- Multi-Language: Manage and support multiple languages
- Multiple Authentication Methods: Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics
- Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service
- Network Security: Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources
- Password Generator: Generates strong, unique passwords with customizable parameters
- Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords
- Policy Creation: Create new policies or alter existing policies
- Policy Management: Create, manage, and track policies and procedures within an organization
- Privileged Account Management: Control, monitor, and secure privileged accounts and their access to critical data and IT applications
- Real-Time Chat: Engage in direct, instant messaging with customers, users, etc.
- Real-Time Monitoring: Active monitoring of systems, applications, or networks
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location
- Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling
- Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
- Remote Support: Provide support to your customers and employees remotely over a shared network
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Screen Sharing: Digitally share screen view with others
- Secure Login: At least a username and password is required to access the system
- Secure Password Sharing: Securely share encrypted passwords with colleagues
- Self-Service Access Request: Enable end users to request access or request changes to their account privileges
- Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
- Single Sign On: Allow users to access multiple services after entering their login credentials once
- SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Threat Intelligence: Information to prevent, understand and identify cyber threats
- Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm
- Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user
- User Provisioning: Create, modify, disable, or delete user accounts and their profiles across IT infrastructures
- User Session Management: Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system

---

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Features

4.3 (24)

4.3

Based on 24 reviews

## Pricing

Value for money

4.2 (22)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/239317/ManageEngine-Password-Manager-Pro/pricing/)

Password Manager Pro Standard Edition

$595.00

Flat Rate,Per Year

It includes:

-   Active Directory Management
-   Application Performance Monitoring
-   Endpoint Management
-   Endpoint Security
-   Identity Governance and Administration
-   IT Analytics
-   IT Incident Management
-   Log and Compliance Management
-   Network and Server Performance Monitoring
-   Privileged Access Management
-   Security Auditing
-   SIEM

Password Manager Pro Premium Edition

$1,395

Flat Rate,Per Year

It includes:

-   Active Directory Management
-   Application Performance Monitoring
-   Endpoint Management
-   Endpoint Security
-   Identity Governance and Administration
-   IT Analytics
-   IT Incident Management
-   Log and Compliance Management
-   Network and Server Performance Monitoring
-   Privileged Access Management
-   Security Auditing
-   SIEM

Password Manager Pro Enterprise Edition

$3,995

Flat Rate,Per Year

It includes:

-   Active Directory Management
-   Application Performance Monitoring
-   Customer Service Management
-   Endpoint Management
-   Endpoint Security
-   Enterprise and IT Service Management
-   Identity Governance and Administration
-   IT Analytics
-   IT Asset Management
-   IT Incident Management
-   Log and Compliance Management
-   Network and Server Performance Monitoring
-   Privileged Access Management
-   Security Auditing
-   SIEM

Value for money

4.2 (22)

4.2

Based on 22 reviews

## Integrations

[

Box](https://www.capterra.com/p/148766/Box/)[

Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/)[

JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[

Jenkins](https://www.capterra.com/p/171026/Jenkins/)[

ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[

ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[

ManageEngine ADSelfService Plus](https://www.capterra.com/p/172556/ADSelfService-Plus/)[

ManageEngine Analytics Plus](https://www.capterra.com/p/224637/ManageEngine-Analytics-Plus/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.7 (22)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.7 (22)

3.7

Based on 22 reviews

## User reviews

Overall rating

4.3

Based on 24 reviews

Filter by rating

5(11)

4(10)

3(3)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Peter B.

vCISO

Hospital & Health Care

### "feature rich and cost effective."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 15, 2026

The interface is straightforward and web-based. It is great at managing passwords at a detailed level.

Pros

Great password Vaulting with ability to reset passwords from the tool. , AD integration, SIEM integration, Scheduled backups, IP restrictions, SSH keys and Certs

Cons

honestly, there is very little not to like with the product. it is cost effective for the features it has

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VP

Viveka P.

Associate

Information Technology and Services

### "Password Manager Pro"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

April 1, 2023

Overall, Password Manager Pro is a versatile tool that can help businesses improve password security, reduce the risk of data breaches, and comply with industry regulations.

Pros

Password Manager Pro is an enterprise password management software that offers users with a secure and centralized platform to manage passwords, access control, and other security-related tasks. It also enables to control access to sensitive information and applications by providing features such as two-factor authentication, role-based access control, and automatic password resets. It allows users to integrate with a range of other software, such as Active Directory, LDAP, and SSO solutions.

Cons

Password Manager Pro can be expensive for some businesses, particularly for small businesses or those with limited budgets.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AL

arnaud L.

Disign

Design

### "Meilleur gestionnaire de mots de passe "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 20, 2023

Pros

ARACTÉRISTIQUESCOMPARER LES ALTERNATIVESManageEngine Password Manager Pro est une des meilleurs solution Web de gestion des mots de passe . Il stocke et gère les informations comme par exemple les mots de passe Pas très facile à utiliser mais on peux s'adapter très vite

Cons

C'est trop cher et pas vraiment pratique pour les débutants

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CM

Cristina M.

Administración

Construction

### "Eficaz "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 12, 2023

Recomendable

Pros

Me gustó que es fácil de usar y manejo rápido

Cons

Tal vez un tutorial para usarlo la primera vez

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Gihan N.

IT Officer

Banking

### "ManageEngine Password Manager Pro"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 19, 2021

Overall this is a really good solution if you are in a PCI-DSS compliant environment.

Pros

This is the world's best solution for doing password management. This is really helpful for IT departments because they don't need to remember passwords anymore and no need to consider password misuse and un-authorize access because of multifactor authentication.

Cons

my point is you have to take all RDPs using the web browser and copying files from local to remote and remote to local is a bit difficult task. you can't directly copy them through RDP, and the cost is extremely high.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

Manager - IT

Banking

### "ManageEngine Password Manager Pro"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

June 13, 2021

ManageEngine Password Manager Pro is much efficient and user friendly web-based managing solution which is fulfill all our Audit & Compliance requirements. Hence strongly commanding for others to join with ManageEngine Password Manager Pro solution.

Pros

Manage Engine Password Manager Pro is very user friendly and easy to manage. This is using multi-factor authentication with strong encryption methods.

Cons

Some times authentications are getting reject while connecting with Active directory. And also local customer support need to be developed.

Alternatives considered

[JumpCloud](https://www.capterra.com/p/175092/JumpCloud-DaaS/)

Reasons for choosing ManageEngine Password Manager Pro

After the review, we realized ManageEngine Password Manager Pro is the most suitable solution for our organization.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Romesh P.

Assistant Manager - IT Network and Operations

Banking

### "Review on Manage Engine Password Manager Pro - 2021 Update"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 4, 2021

Manage Engine Password Manager Pro made our lives easier by managing our complex passwords on our behalf and the security that it provides by encrypting it. It also can be easily configured with third party MFA apps and solutions too.

Pros

The ability to comply with high security standards is the main reason for selecting Manage Engine PMP. This application complied with PCIDSS version 3.2 which is followed by almost all the banks.

Cons

When we access remote servers / PCs, file copying option is complicated. It should be more simplified so that users can use that option smoothly.

Alternatives considered

[Secret Server Password Manager](https://www.capterra.com/p/103209/Secret-Server-Password-Manager/)

Reasons for choosing ManageEngine Password Manager Pro

The fearers that it offers are much more customizable than other products. And it is a plus point when other Manage Engine products are already in placed in your organization.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Andre L.

System Administrator

Chemicals

### "A good and secure option to store your passwords"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

May 13, 2021

Good and secure option to store your users and passwords, the Active Directory integration is pretty interesting, you can log into the software using your domain account, also it has some functions to change the passwords automatically, the possibility of create or attach scripts to run there. Therefore, all the solution is web based, do not need to install any software on your local computer, but you need to have a server running it.

Pros

It is easy to find the passwords and users there, some interesting functionalities such as remote connection on computers, and automatic password change for the users which is configured there.

Cons

On the beggining is a little bit confuse to understand the concept of having resources which the accounts inside them, also to find the places to edit the passwords or resources is pretty confusing to understand, but it is something that we need to get used to.

Alternatives considered

[LastPass](https://www.capterra.com/p/151988/LastPass/)

Reasons for choosing ManageEngine Password Manager Pro

LastPass is totally web based, we do not own the repository, it is a site, stored somewhere, with all our service accounts, users and passwords, even with the protection measures, we prefer to stick to Password Manager Pro.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LA

Luke A.

Resident physician

Hospital & Health Care

### "Exceptional"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

February 4, 2021

Overall a great password management system that met my needs completely

Pros

Awesome password management system that makes it easy to retrieve any password or security question answers anywhere at anytime

Cons

Would like if it was able to sync with google chrome or other common internet browsers, as it wasn't able to do this when I set it up

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PB

Philip B.

System E

Information Services

### "Good Software, Bad Support"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

October 26, 2020

Decent product overall, we use it to manage passwords for 100's of servers and accounts. Setup was tough on Linux and it took days to hear back from support. Once we deployed again using windows (since we manage mostly windows hosts) things worked better. Product is stable, we've been using it over a year now.

Pros

Decent easy and fairly easy to use password manager. User Interface is easy to figure out and you can find pretty much anything you want quickly using search. Setup on windows easy, once installed we up and running within a few minutes. We were able to quickly configure RSA and configure dozens of users.

Cons

Technical support is almost impossible to get on the phone, you have to go work with online support via e-mail first. We tended to hear from support over night, so each reply would take 24 hours back and forth unless one of us paid attention after hours.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/239317/ManageEngine-Password-Manager-Pro/reviews/)

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