# Viewpoint Vista Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Viewpoint Vista the right Construction Accounting solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/239335/Vista/reviews --- Viewpoint Vista 3.8 (264) [View alternatives](https://www.capterra.com/p/239335/Vista/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Viewpoint Vista Ease of use 3.5 Customer Service 3.4 ## Pros and Cons in Reviews Comprehensive and flexible functionality 77% positive reviews out of 48 Most reviewers find the features robust, supporting various business processes and allowing adaptable configurations for diverse needs. Slow and unhelpful customer support 57% negative reviews out of 54 Some reviewers report delayed responses, unhelpful assistance, and declining support quality, causing frustration during issue resolution. Gail M Controller, 51 - 200 employees. "We have had several support tickets where Viewpoint was not able to provide a solution and we had to find a fix through other sources. " Extensive business process customization 78% positive reviews out of 37 Most reviewers describe customization as highly flexible, letting companies tailor modules and workflows to specific needs. Jessica V Project Assistant, 201 - 500 employees. "Being able to customize this software to fit our company and project needs has been very beneficial. " Complex and limited reporting tools 47% negative reviews out of 51 Some reviewers describe reporting as difficult to customize, with confusing interfaces and limited out-of-the-box report usefulness. Intuitive and accessible interface 78% positive reviews out of 27 Most reviewers indicate ease of use, highlighting straightforward navigation and user-friendly design across departments. Frequent errors and unresolved bugs 74% negative reviews out of 35 Most reviewers report persistent bugs, vague error messages, and slow resolution, impacting daily operations and efficiency. ## Showing most helpful reviews Showing 1-25 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner/Developer Information Technology and Services Used the software for: 2+ years ### "Viewpoint Vista" September 1, 2022 5.0 Overall our experience has been very good. Pros Vista is a very powerful program! Is very customizable. Cons Viewpoint's Customer Service! We hear from our clients all the time that the Viewpoint customer service is horrid. Review Source AB Alec B. Enterprise Applications Manager Utilities Used the software for: 1-2 years ### "Vista Review for Charge EPC" August 6, 2025 5.0 Good, supported with basic functionality. Once you get into the weeds it can be difficult to gain the tailored help for solving problems. Pros The access to the backend SQL Database and the front end customizability with fields and tables. Once the team got a hold of the backend functionality we could really configure the system to meet our needs. Cons The disconnect between the online Web Portal and the Core Desktop System. Additionally, the product does not offer real API end points. The authentication process and log in workflow needs help. Alternatives considered [CMiC](https://www.capterra.com/p/39271/CMiC/)[IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/) Reason for choosing Viewpoint Vista The CFO wanted Vista and the leadership thought the cost would be lower with the deployment risk to be lower. Switched from [FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The CFO pushed it to allow for intercompany transactions, budgeting and overall source of truth consolidation. Review Source KS Kyson S. Engineering Department Manager Construction Used the software for: 1-2 years ### "Vista Review" December 1, 2025 3.0 Overall I have loved the experience with Vista. I love the fact that I have more checks and balances between my team and the accounting team so cost codes are not added without my approval. Pros I love how secure the site is and the simplicity of input on certain applications. Customer support has been fantastic as well. Cons I wish that on invoicing and payment that you could simply setup a invoice screen that is more user friendly. Switched from [ComputerEase](https://www.capterra.com/p/8686/ComputerEase/) Functionality and project management needs. Review Source KK Kristina K. Project Accountant Construction Used the software for: 6-12 months ### "Vista makes working easier " March 6, 2026 4.0 Overall, Vista makes a huge impact on my work life. It helps keep my reports easy to find and manage while also allowing me to make custom folders to store specific processes. Pros There is a lot of functionality and everything is pretty intuitive and easy to use. It’s also very customizable which is nice. Cons Sometimes there is almost too much information available without the ability to keep it straight from similar reports or programs. I think it’d be cool to be able to add notes next to certain programs or reports to help me keep them all straight. Review Source JG Jan G. Senior Estimator Construction Used the software for: Less than 6 months ### "Switching to Vista" July 1, 2025 5.0 Love the product and can't wait to go live to start 2026! The implementation team is fantastic! They are very knowledgeable and can answer any of our questions. Pros Vista is easy to learn and easy to use. We have numerous members of our staff that are 60+, not computer literate and this software is easy enough for them to use. Cons The implementation process takes so long and has so much information that has to be entered up front. Alternatives considered [Explorer Eclipse](https://www.capterra.com/p/61209/Eclipse/) Reason for choosing Viewpoint Vista Viewpoint Vista has more functionality and offered more flexibility in many aspects of the software Switched from [Explorer Shafers](https://www.capterra.com/p/159688/Explorer-Shafers/) TCMS is being discontinued a the end of the year. Review Source RB Robert B. Director of Constuction Technologies Construction Used the software for: 1-2 years ### "Vista Review" June 30, 2025 4.0 Pros The great detail involved and the crazy amount of reports. More importantly is the ability to use sql with the software to create reports or run queries. Cons The tremendous delay in customer support matters. Sometimes things marked as urgent can take weeks to resolve. Alternatives considered [Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) Reason for choosing Viewpoint Vista It was all within the Trimble House of products. Review Source JD Jeffrey D. service manager Construction Used the software for: Less than 6 months ### "Absolute worst software" February 22, 2025 1.0 This is my 9th overall software suite to use for HVAC service. I thought Fieldpoint was the bottom performer, but this has beat FP to the bottom of the stack. The functionality is slow, clumsy, and non-logical. Pros It is easy to shut down. That is absolutely the only good thing about it. Cons To date, I have found nothing I like. I am quite experienced with software of this type, and it is by far the worst I have been involved with. Switched from [ServiceBox](https://www.capterra.com/p/136363/ServiceBox/) Moved from Service Trade (not listed). it wasn't compatible with new accounting software Review Source DS Derek S. SYS ADM Commercial Real Estate Used the software for: 2+ years ### "DO NOT PURCHASE - Look elsewhere $$$$$" May 9, 2024 3.0 Miserable. A product with good intentions but hamstrung by inept support staff and slimy sales process. Pros It's got a ton of configurability if you have a full dev team ready to sit down and dig in with the subject matter expert for each department. Cons Their support staff is a 2/10 on most days and there are frequent questions they just don't know the answer to and if you get to that point they just shrug and close your issue. We were railroaded into getting a half baked cloud solution that took us back to the dark ages in performance and it cost 5x what we were paying for on prem. Trimble is the parent company and we have other software for different things from them. This one is the worst. If you have a massive dev team, 5000 spare labor hours and a mountain of cash, then you could benefit from this after the on-boarding process of 30-1600 days. You will be into time and materials billings at the last 90% of your engagement. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Viewpoint Vista A previous relationship with trimble was the primary reason. Keep in mind we were going off lies told by sales. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Outgrew the quickbooks desktop software and needed more integrations with our processes and hardware. Review Source BS Bo S. Controller Construction Used the software for: 2+ years ### "Robust & Intuitive" August 18, 2022 5.0 While it is tough to gauge, our efficiency & productivity has increased for better time management and more effective processes. Pros The software can handle just about anything! It has drastically changed our efficiency company-wide, especially with the projection/forecasting for our project teams. Having our teams getting live data and immediate access helps them more effectively manage their projects. Cons Some of the features within the EM & IN seem to be less of a priority for functionality and user-friendliness. Alternatives considered [FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/)[Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/)[PENTA Construction Accounting](https://www.capterra.com/p/29189/PENTA-Enterprise-Construction-Accounting/) Reason for choosing Viewpoint Vista Remote access/mobility, Intuitiveness, Customer Support, Switched from [Intersoft ERP](https://www.capterra.com/p/104288/Intersoft-ERP/) We wanted a fully integrated product that was more intuitive and user-friendly. Having remote access was a big step forward! Review Source Response from B2W Software August 24, 2022 Thank you so much for your kind review, Bo! MH Michael H. Project Management Construction Used the software for: 2+ years ### "Viewpoint is a great data tool for construction industry" December 18, 2025 5.0 I have enjoyed using it very much and has made my data collection within the company much easier and more precise. Pros Job Cost and WIP is strong, and once it’s set up, it allows employee input for daily production activity with few errors. It does a good job of tying the money side to what’s actually happening on projects, which makes life easier for both accounting and project teams. Cons Initially it can be trial and error to get the system setup for all departments with rules and limitations. Reports and charts will take some coding knowledge for perfect charts. Review Source SM Sheldon M. CFO Construction Used the software for: 2+ years ### "Used software 19 years" September 1, 2022 5.0 We use the software heavily and it accomplishes our goals. We have in house experts that extract data into other tools like Power BI to report and inquire. Pros Solid back end accounting, robust, customizable Cons Not as user friendly for the non-accounting person. Support and maintenance fees increase every year substantially, even though the cost of the software & support may not increase for new users. They know that once they have you, you aren't going to switch easily so the costs continue to climb higher and higher every year. The longer you are a customer, the more you will pay over a new customer. Support has declined tremendously since the original buyout by Bain Capital and hasn't improved much in the more recent buyouts. It used to be you would receive a call back very quickly, almost never more than 24 hours later for any issue. Now we pretty much fix our own problems and develop work arounds. We used to have no fears of new releases as bugs were minor - now we never install the most recent releases until later. Reason for choosing Viewpoint Vista At the time (2003) the company was very solid, family owned, company's values seemed to match up well with our company and we felt we could trust them with a long term relationship. Pricing was fair and the product was each of the employee's "baby" and you could tell they really cared. Since the company was bought out several times, it's no longer anyone's baby, but is now just a company cash cow. Review Source KB Kate B. Senior Accountant Construction Used the software for: 2+ years ### "Good for multiple companies, updates often break other features" May 8, 2024 4.0 I've used this software for 10 years now, and really have few complaints. The bugs after updates have only impacted report features and printing options, the data has always still be good. Pros Really easy to move between companies. It's helpful to be able to pull reports from any company without switching first. Cons Pretty stable, but they have regular problems when they do updates. This is our biggest complaint. Review Source WW Wendy W. Accounting Manager Construction Used the software for: 2+ years ### "Vista Review" August 18, 2022 5.0 Overall after implementation and 6 months its been wonderful and I would highly recommend it to any Construction Company Pros The integration with in Modules, Team especially and Mobile Field Manager Cons We are not fond of the Crystal Reporting and would like to see more reporting Reason for choosing Viewpoint Vista Ease of the software and the demonstration sold us. Review Source Response from B2W Software August 24, 2022 Thank you so much for taking the time to leave a review. We really appreciate your feedback! LW Lori W. Accounting & Risk Management Supervisor Construction Used the software for: 2+ years ### "Construction Accounting" August 26, 2022 4.0 Overall, we are happy with the software. We know where the kinks are and what reports are not accurate to use. Pros The my tasks ability is great. Everyone is able to set up the menu in a way that makes sense to them. The main menu is well laid out and for the main AP & AR screens are user friendly. Cons Finding answers in the help section can be very tricky. You need to use the right words/phrases and even then a lot of times you can't get a straight answer or simple step by step directions on what you want done. When entering invoices in AP, due to a system update, you can now enter an invoice over a subcontract or purchase order amount and have the PM approve it. It won't interface to the system, but you have now wasted time of several people for an invoice that previously would not go forward when first entered. Setting up T&M templates is a beast and the help section is not very user friendly. Review Source WM Will M. Systems Manager Construction Used the software for: 2+ years ### "Shifting our users to the Web Based Viewpoint options, less in Vista" August 19, 2022 4.0 The web-based integrations like Keystyles, TEAMs, and Analytics have been instrumental in user's mobility Pros TEAMs and Analytics have been great additions Cons SQL platform is dated and slow. Very few updates to Vista functionality. Alternatives considered [Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/) Reason for choosing Viewpoint Vista I knew Vista Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We outgrew the product Review Source Response from B2W Software August 24, 2022 Will - Thanks for taking the time to leave a review. We greatly appreciate your feedback! AD Ann D. Contract Administrator / AP Real Estate Used the software for: 2+ years ### "Vista by Viewpoint - Project Management" August 10, 2017 4.0 I think a great deal of the Cons could be eliminated if the training was better, but the way I understand the roll out training was so expensive and fast that it wasn't that helpful. Plus it happened on the onset before they had any experience with the software. There are video trainings that are good, but some are outdated. Pros After you learn the nuances of the software its a good product. It tracks compliance well, subcontract and change order entry is easy. Good reports to obtain information. Cons Due to inadequate initial training the previous AP lady thought she could bill an amount on items that were designated as EA (having unit cost and Unit Quantity. As a result, we have had major issues. The support staff said if Viewpoint would fix that issue their support cases would drop exponentially. If they cannot fix it, at least they should not allow the user to be able to perform the function. Although good data on the reports, some are clumsy. At times it is difficult to find exactly what you want to display on a report. Support is great, but when the problem overlaps from one category to another, you can get faulty information. For example...if you have an AP problem, it could be causing a problem in SL but the AP support team won't know to tell you that. We had a major issue that was created as a result of this because it crossed years. Review Source AG Andy G. Information Systems Specialist Construction Used the software for: 2+ years ### "Longtime Viewpoint Vista Users" August 18, 2022 4.0 Pros Software is really easy to use. There are a get number of reports out of the box. Reports are really easy to create and manipulate to get you the information that you want. Cons Software error popups are really vague and do not describe what is wrong which can make hunting down the issue very difficult at times. Review Source Response from B2W Software August 24, 2022 Hello Andy, Thanks for taking the time to leave a review. We greatly appreciate your feedback! RG Randy G. Executive Vice President Construction Used the software for: 2+ years ### "While difficult to setup, it is an integrated system handling our Service Management, project management, Document management and Accounting and has eliminated duplicate entry we used to have to do with our old system." August 15, 2017 4.0 If I could go back in time and look at the software purchase again, I would still go with Viewpoint. While the process takes an enormous investment in time, it has been worth the work. Pros It is integrated and allows us to share information more easily across the entire team. We can attach documents to transactions allowing us to have info at out fingertips allowing us to answer questions from clients without having to go and pull paper files to research the answer. It is very versatile, allowing us to create custom fields that are not over written when updates come out. this allows us to customize the software to allow us to do business "our" way. Cons The Versatility that makes this product so good is also a con in that it makes it more difficult to setup. If you come from a simple solution to Viewpoint, you don't know what you don't know and you may make some short sighted decisions on how to setup or implement the product. Our implementation team from Viewpoint did a great job of trying to point out some of those potential pitfalls. Review Source SC Seth C. IT Manager Construction Used the software for: 1-2 years ### "Worst implementation experience ever... A lot of turn over in there team that "helps" you too. Company has too many Growing Pains that affect the customer." January 29, 2018 1.0 Pros This software is pretty user friendly and it is pretty efficient for the line of work we do. We are a manufacture of Concrete products and its hard to find a software that can handle our line of work like that. Cons The implementation was absolutly one of the worst experiances ever. It took us over a year and a half just to get started with the system. We went through project mangers after project managers because the company was restructuring. Which was hard on use because we pay a lot of money for them to come out and try to help us implement this. We would have explain everything over and over when someone would be replaced. It got really old. Not to mention you have to watch when you get customized things done. They do not do these in house and they are never on a deadline for you. We constantly work around their schedules and not ours. I personally would have looked harder into something else before going this route. It just seems as though this company because they are owned by investors is having too many trickle down effects ultimately on the customers. Not good business. Review Source LK Lindsey K. AR Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Vista is ok" February 20, 2024 4.0 Pros I like the ease of it syncing with other software's. Cons There are so many steps to get to where you need to be. The invoices freeze for over 24 hours if you open them twice. Review Source TM Tyler M. Controller Construction Used the software for: 2+ years ### "Vista is useful" August 17, 2022 4.0 Pros Integration went well with the help of trainers. It takes several years of using Vista to really get use to it. We are about to move to the cloud version, so there will once again be another learning curve to battle through. Cons We've found that the standard Crystal Reports are not very good, and writing custom reports using Crystal Reports is not user-friendly. Review Source TR Todd R. COO Construction Used the software for: 2+ years ### "Consider other options until this product matures" July 22, 2015 2.5 Pros I like the fact that Project Management and Accounting are tied together ins the same product. This allows for real time financials without duplicate entry of data. Cons Change Orders in the Project Management module are difficult and frustrate users. This problem alone has lead us to start exploring other options for our PMs. While Viewpoint has a plan to modify this, it is unknown if we can wait until the solution is finally rolled out before needing to implement another option. Also, a simple dumbed down module for Field staff is not available to meet our needs, We bought the product with the intent to implement the Connects product from Viewpoint, but this product has gone away. We tried to implement it initially, but it was far too cumbersome. Viewpoint needs to be more aggressive in its rollout of a web based Project Management module for the PMs and Field staff that aligns with the needs of Project Management of a General Contractor. That would include a more robust option to manage drawings during the course of the job (4 Projects is not it today and not sure if it will be it in the future when it is integrated with Viewpoint. Review Source JA Jennifer A. Assistant Controller Construction Used the software for: 6-12 months ### "A big upgrade from our previous system." July 14, 2017 4.0 Overall, we are pleased with our product and the initial training and setup. Most of our problems have been resolved on our own researching compared to having to file support cases. Viewpoint has allowed us to provide better reports to our managers. Pros \-Intercompany features allow for easy reconciliation and few entries. -Drilldown reports allow easy access to individual transactions -Knowledge Base and Clearview online help are incredible with step by step instructions including screenshots -Shortcut keys allow for easy lookups and use of a wildcard (\*) without knowing the exact description -Well organized layout of the modules/programs vs. reports -Able to maintain one vendor master among all companies has helped significantly in our accounts payable department Cons \-There is a large amount of reports but it's hard to determine which one to use and which parameters to use -Invested time in their financial reporter which is now being phased out and will not be supported in another year -Security setup can be time consuming (separate program for Reports, Forms, Data, etc.) Review Source DG David G. Accounting Mgr Construction Used the software for: 1-2 years ### "Vista" August 18, 2022 3.0 Pros The help desk. I use the articles and from chat to get answers. Cons The Stored Material on the billing. I have no customer that like it and have to do on excel bill. The problem is the previous billed. Review Source TP Tammie P. HR Manager Construction Used the software for: 1-2 years ### "Weak on the HR Side" October 5, 2017 4.0 Overall, it isn't a bad system, especially for payroll, tracking of costs and equipment. It just isn't tops on the HR side. Pros Entry of data is easy (Microsoft Access style of entry). Canned reporting features are okay with several exporting options. Cons The HR side isn't the most spectacular piece of software. There's no easy way to create your own custom reports. Some access issues exist; such as if you have access to HR but not payroll and there are reports HR needs that are tied to payroll, you're out of luck. One such report is the EEO-1 Report which HR typically handles but it's tied to payroll reporting. 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