# MarketSurge Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about MarketSurge Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more.

Source: https://www.capterra.com/p/239520/MarketSurge

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# 

 MarketSurge Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

MarketSurge

## What is MarketSurge?

MarketSurge is an all-in-one lead interaction management platform to capture, nurture and close leads.

## What is MarketSurge used for?

[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Lead Management](https://www.capterra.com/lead-management-software/)

Top alternative

Featured

Overall rating

Based on 13 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### MarketSurge

5.0 (13)

VS.

[4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Starting Price

Contact vendor

Starting Price

$19

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (13)

Ease Of Use

4.5 (2,951)

Value For Money

5.0 (13)

Value For Money

4.4 (2,211)

Customer Service

4.9 (13)

Customer Service

4.4 (2,337)

## MarketSurge alternatives

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Highest Rated

[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

Starting price

$14.99

Per User, Per Month

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/239520/MarketSurge/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Lead Capture

5.0 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Automatically identify and save contact information of potential customers

Lead Segmentation

5.0 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Divide leads into buckets based on predefined criteria and routing rules

Contact Management

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Interaction Tracking

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

Chat/Messaging

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Communicate using direct chat or messages within the system

A/B Testing

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

MarketSurge 73 features

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Automatically create schedules based on business needs or employee availability and qualifications

Create and automatically send premade copy in response to customer messages

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, manage, and send invoices or bills to customers

Create, update, and manage bookings, itineraries, and reservations

Track and manage schedules and meetings via an integrated calendar

Record the audio of phone conversations for quality assurance purposes

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

Manage and track all internal and external communication conducted via calls, email, text, or chat

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Process of dividing customers into groups based on common characteristics

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Reminders sent via email

Tracks metrics that provide insight into how a user interacts with any interface or product

Schedule and manage the logistics of activities and other gatherings

Plan an event's time and location

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Organize, prioritize, and manage incoming communications

Track interaction history by documenting conversations for contacts

Automatically identify and save contact information of potential customers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Divide leads into buckets based on predefined criteria and routing rules

Ability to chat online in real time

Automate workflows and trigger campaigns based on customer actions

Manage the process of planning and scheduling meetings, including agenda creation

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Generate personalized communications upon request to meet customer needs

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

Plan and coordinate all the resources, costs and time needed to execute assignments

Integrates with QuickBooks

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor and manage customers' perceptions about a business, product, or service

Reports specific to sales analysis for trends and strategies

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Interact with data visualization elements, such as charts and graphs, to drill down into data

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

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Features

4.9 (13)

4.9

Based on 13 reviews

## Pricing

Value for money

5.0 (13)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (13)

5.0

Based on 13 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (13)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (13)

4.9

Based on 13 reviews

## User reviews

Overall rating

5.0

Based on 13 reviews

Filter by rating

5(13)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

OK

Onur K.

Senior Channel Sales Manager

Information Technology and Services

### "MarketSurge customer support team is great"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 4, 2022

Pros

Customer support has an extensive knowledge about the product and they definitely go extra mile in order to understand and solve the problem of the customer.

Cons

Customer segmentation module should provide opportunity to define more detailed breakdowns in customer segmentation.

Switched from

[SpiceCRM](https://www.capterra.com/p/183582/SpiceCRM/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DB

Dilay B.

Performance Marketing Specialist

Internet

### "All in one CRM"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 4, 2022

Everything is quite fine so far, MarketSurge definitely has an advance feature set for customer interaction management.

Pros

MarketSurge has a powerful dashboard with an advance communication management module where I can auto-respond in all campaigns.

Cons

MarketSurge could be cheaper in terms of pricing aspect, this would increase the price-performance ratio of MarketSurge according to the other competitors in the market.

Switched from

[combit CRM](https://www.capterra.com/p/129921/cRM/)

Much more advance features of MarketSurge was the main reason in our switch.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SA

Setenay A.

Sales Manager

Publishing

### "Advance contact management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 4, 2022

MarketSurge makes it possible to maintain long term interaction between our customer base with its advance infrastructure.

Pros

MarketSurge helps us to maintain long term marketing campaigns with our customer base with advance analytics tool that it provides for understanding the after campaign impacts.

Cons

It could be better if they would provide access to data via mobile apps since usually in manager side we are mobile and at least to have a glance on the campaigns we would not need to login to management panel via browser.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AH

Alex H.

Online Sales Manager

Sporting Goods

### "email marketing along with sms "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 4, 2022

Pros

MarketSurge is a highly advance platform that combines email and sms marketing.

Cons

Althoguh price per sms is quite reasonable it is little bit high for per SMs especially for specific countries.

Switched from

[OKi CRM](https://www.capterra.com/p/233434/OKi-CRM/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AD

Ali Deniz E.

Director of Online Marketing

Internet

### "Leading platform for interaction management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 29, 2022

Pros

Great features developed specifically for lead interaction management is really helpful.

Cons

Does not have some required third party integrations, that would be so beneficial if third party integration scope is increased.

Switched from

[HaystackCRM](https://www.capterra.com/p/161094/HaystackCRM/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LS

Laura S.

Photographer

Photography

### "Phenominal"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

December 22, 2021

Pros

Everything is connected, rather than having to connect every form of contact or losing track of speaking with crossing platforms

Cons

No real cons, things are still being developed and they are extremely helpful and responsive in their faebook group

Switched from

[HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NB

Nina B.

Sales

Events Services

### "Changed my life! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2021

10/10 - Made my life so much easier

Pros

Everything is in one place, I can talk to people through fb, Instagram, email and text without having to change browsers or apps on my phone. I can give tags, move them in the pipeline and take notes all in one place.

Cons

Sometimes the email function is a little funky, my replies will get sent to spam, etc.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LP

Lindsey P.

Owner

Photography

### "We love Market Surge!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2021

Pros

I love that all my communication (phone calls, texts, emails) are on one thread with each client or contractor that I work with. I love that I can set up templates and campaigns with automation. I like the task feature. It's great that it integrates with Facebook Messenger as well.

Cons

It is a little hard to learn how to use everything it has to offer. An easier user experience would be preferred.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SS

Sean S.

Owner

Media Production

### "Feature rich lead management"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 11, 2021

Overall Marketsurge has been great and done everything I needed it to.

Pros

Marketsurge comes in at a great price for everything it has. Before you would have had to use at least three services to get the automation, messaging, and crm that you get in one with marketsurge. Customer service is outstanding. It’s very feature rich even though I haven’t used all of it and the automations work well.

Cons

It can have a bit of a learning curve if you want to get everything out of all the more advanced features. I’m fairly inexperienced with some of this stuff. They have good videos and good customer service but if you are newer to some of this tech it can take a bit to learn.

Switched from

[Zapier](https://www.capterra.com/p/130182/Zapier/)

[Heymarket](https://www.capterra.com/p/167436/Heymarket/)

Marketsurge offered more features and more control at a similar price point. I was able to do automations and much customization of my experience.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HS

Hillary S.

Owner

Photography

### "I'd be LOST without this application"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 11, 2021

Fantastic. The people at Market Surge are top notch and always willing to help.

Pros

This software helps contact my leads immediately - so that i don't have to be online to respond instantly. Helps me live a life where i don't live by my leads. I would legit be lost without it. 5-20 leads a day - YOU need this product.

Cons

I have nothing bad to say about market surge. Perhaps some better notes tracking !

Reasons for choosing MarketSurge

Because it is an all in one!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/239520/MarketSurge/reviews/)

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