--- title: "MarketSurge Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MarketSurge Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/239520/MarketSurge/" page_type: "product" language: "en" --- # MarketSurge Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) MarketSurge ## What is MarketSurge? MarketSurge is an all-in-one lead interaction management platform to capture, nurture and close leads. ## What is MarketSurge used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MarketSurge?[Manage this product listing](https://www.g2.com/products/marketsurge/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MarketSurge 5.0 (13) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price Contact vendor Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (13) Ease Of Use 4.5 (2,971) Value For Money 5.0 (13) Value For Money 4.3 (2,230) Customer Service 4.9 (13) Customer Service 4.4 (2,356) ## MarketSurge alternatives [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3,062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132666/Pipedrive/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Keap](https://www.capterra.com/p/76390/Infusionsoft/) [4.1 (1,299)](https://www.capterra.com/p/76390/Infusionsoft/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76390/Infusionsoft/) [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/) [View all alternatives](https://www.capterra.com/p/239520/MarketSurge/alternatives/) ## Features AI summary Based on 3,882 SMS Marketing reviews Not all SMS Marketing products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) MarketSurge supports **SMS Messaging**, but it does not include **Campaign Scheduling** or **Mass Texting**. Instead, it offers other important capabilities that reviewers also value, including **API** (**54%**) and **Contact Database** (**52%**). These features can help businesses connect SMS activity with other systems and keep customer information organized, providing teams with better control over outreach and follow-up. Contact Database 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Lead Capture 5.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Lead Segmentation 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Divide leads into buckets based on predefined criteria and routing rules Contact Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Interaction Tracking 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Chat/Messaging 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system MarketSurge 74 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Recording: Record the audio of phone conversations for quality assurance purposes - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - QuickBooks Integration: Integrates with QuickBooks - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Sales Reports: Reports specific to sales analysis for trends and strategies - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.9 (13) 4.9 Based on 13 reviews ## Pricing Value for money 5.0 (13) ### Starting price Free trial not available Value for money 5.0 (13) 5.0 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (13) 4.9 Based on 13 reviews ## User reviews Overall rating 5.0 Based on 13 reviews Filter by rating 5(13) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent OK Onur K. Senior Channel Sales Manager Information Technology and Services ### "MarketSurge customer support team is great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2022 Pros Customer support has an extensive knowledge about the product and they definitely go extra mile in order to understand and solve the problem of the customer. Cons Customer segmentation module should provide opportunity to define more detailed breakdowns in customer segmentation. Switched from [SpiceCRM](https://www.capterra.com/p/183582/SpiceCRM/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Dilay B. Performance Marketing Specialist Internet ### "All in one CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2022 Everything is quite fine so far, MarketSurge definitely has an advance feature set for customer interaction management. Pros MarketSurge has a powerful dashboard with an advance communication management module where I can auto-respond in all campaigns. Cons MarketSurge could be cheaper in terms of pricing aspect, this would increase the price-performance ratio of MarketSurge according to the other competitors in the market. Switched from [combit CRM](https://www.capterra.com/p/129921/cRM/) Much more advance features of MarketSurge was the main reason in our switch. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Setenay A. Sales Manager Publishing ### "Advance contact management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2022 MarketSurge makes it possible to maintain long term interaction between our customer base with its advance infrastructure. Pros MarketSurge helps us to maintain long term marketing campaigns with our customer base with advance analytics tool that it provides for understanding the after campaign impacts. Cons It could be better if they would provide access to data via mobile apps since usually in manager side we are mobile and at least to have a glance on the campaigns we would not need to login to management panel via browser. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Alex H. Online Sales Manager Sporting Goods ### "email marketing along with sms " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2022 Pros MarketSurge is a highly advance platform that combines email and sms marketing. Cons Althoguh price per sms is quite reasonable it is little bit high for per SMs especially for specific countries. Switched from [OKi CRM](https://www.capterra.com/p/233434/OKi-CRM/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Ali Deniz E. Director of Online Marketing Internet ### "Leading platform for interaction management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2022 Pros Great features developed specifically for lead interaction management is really helpful. Cons Does not have some required third party integrations, that would be so beneficial if third party integration scope is increased. Switched from [HaystackCRM](https://www.capterra.com/p/161094/HaystackCRM/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Laura S. Photographer Photography ### "Phenominal" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 22, 2021 Pros Everything is connected, rather than having to connect every form of contact or losing track of speaking with crossing platforms Cons No real cons, things are still being developed and they are extremely helpful and responsive in their faebook group Switched from [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/) [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NB Nina B. Sales Events Services ### "Changed my life! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2021 10/10 - Made my life so much easier Pros Everything is in one place, I can talk to people through fb, Instagram, email and text without having to change browsers or apps on my phone. I can give tags, move them in the pipeline and take notes all in one place. Cons Sometimes the email function is a little funky, my replies will get sent to spam, etc. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LP Lindsey P. Owner Photography ### "We love Market Surge!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2021 Pros I love that all my communication (phone calls, texts, emails) are on one thread with each client or contractor that I work with. I love that I can set up templates and campaigns with automation. I like the task feature. It's great that it integrates with Facebook Messenger as well. Cons It is a little hard to learn how to use everything it has to offer. An easier user experience would be preferred. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS Sean S. Owner Media Production ### "Feature rich lead management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2021 Overall Marketsurge has been great and done everything I needed it to. Pros Marketsurge comes in at a great price for everything it has. Before you would have had to use at least three services to get the automation, messaging, and crm that you get in one with marketsurge. Customer service is outstanding. It’s very feature rich even though I haven’t used all of it and the automations work well. Cons It can have a bit of a learning curve if you want to get everything out of all the more advanced features. I’m fairly inexperienced with some of this stuff. They have good videos and good customer service but if you are newer to some of this tech it can take a bit to learn. Switched from [Zapier](https://www.capterra.com/p/130182/Zapier/) [Heymarket](https://www.capterra.com/p/167436/Heymarket/) Marketsurge offered more features and more control at a similar price point. I was able to do automations and much customization of my experience. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HS Hillary S. Owner Photography ### "I'd be LOST without this application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2021 Fantastic. The people at Market Surge are top notch and always willing to help. Pros This software helps contact my leads immediately - so that i don't have to be online to respond instantly. Helps me live a life where i don't live by my leads. I would legit be lost without it. 5-20 leads a day - YOU need this product. Cons I have nothing bad to say about market surge. Perhaps some better notes tracking ! Reasons for choosing MarketSurge Because it is an all in one! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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