--- title: "ConnectWise RMM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ConnectWise RMM Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more." source_url: "https://www.capterra.com/p/239557/ConnectWise-RMM/" page_type: "product" language: "en" --- # ConnectWise RMM Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ConnectWise RMM ## What is ConnectWise RMM? ConnectWise RMM is a new remote monitoring and management solution built from the ground up to reinvent how MSPs adopt, interact with, and manage their RMM solution. ConnectWise RMM is built upon the infinitely scalable ConnectWise Platform that combines the best of the both worlds: out-of-the-box automation coupled with the robust automation needed to deliver customized services to your customers. ## What is ConnectWise RMM used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[IT Management](https://www.capterra.com/it-management-software/)[IT Service](https://www.capterra.com/it-service-software/) Overall rating Based on 73 user reviews Reviews sentiment Positive 85% Neutral 12% Negative 3% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ConnectWise RMM alternatives Highest Rated [4.7 (295)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (201)](https://www.capterra.com/p/163344/N-sight/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/239557/ConnectWise-RMM/alternatives/) ## FAQs about ConnectWise RMM Overview ### What problems does ConnectWise RMM solve? ConnectWise RMM solves slow remote troubleshooting, manual patching, limited endpoint visibility, and disruptive user support by centralizing device access, health alerts, scripting, and maintenance tasks. MSP technicians, service desks, and internal IT teams use it to manage servers and workstations faster, prevent outages, and support users without interrupting their work. Answer based on 36 reviews Overview ### Which roles and teams benefit most from ConnectWise RMM? ConnectWise RMM is most used by IT administrators, network engineers, help desk teams, and managed services leaders who need remote monitoring, patching, automation, and endpoint troubleshooting. IT directors, operations managers, and executives use it to standardize device management, improve service delivery, reduce downtime, and maintain visibility across distributed environments. Answer based on 72 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is ConnectWise RMM built for? ConnectWise RMM serves small IT service providers, with 90% of reviewers from small businesses and 49% in Information Technology and Services. It is built for MSPs, MSP+, TSPs, and VARs, with additional use across Computer & Network Security at 11% and Computer Networking at 6%. Answer based on 72 reviews Features and Usability ### What are the key features of ConnectWise RMM? ConnectWise RMM includes core remote monitoring and management features like Remote Access via ScreenConnect, real-time monitoring, patch management, and alerts/escalation. Differentiator features include automation and scripting, single-pane-of-glass dashboards for endpoint visibility, and reporting tools for device health, inventory, and maintenance across client environments. Answer based on 36 reviews Integrations ### Which third-party tools and platforms does ConnectWise RMM integrate with? ConnectWise RMM integrates with about 10 third-party tools and platforms, including ConnectWise PSA, IT Glue, BrightGauge, Webroot Business Endpoint Protection, OpenText Core Endpoint Protection, Acronis Cyber Backup, Auvik, ConnectWise CPQ, Ninite Pro, and SentinelOne. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does ConnectWise RMM offer? ConnectWise RMM provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation and videos offer self-paced reference material for setup steps, feature overviews, and ongoing review. Answer based on 5 reviews Getting Started and Support ### What customer support options does ConnectWise RMM offer? ConnectWise RMM provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as easy to contact, but experiences vary: some say responses are helpful and follow-ups are handled well, while others report slow escalations and delays for unresolved issues. Answer based on 4 reviews Security ### How does ConnectWise RMM handle data security and access control? ConnectWise RMM uses secure remote access, backstage connections that avoid disrupting end users, vulnerability scanning, patching, and policy-based management to help maintain device security. It also supports integrated antivirus and centralized access through one portal, though some reviewers note vulnerability remediation needs improvement and antivirus updates can cause issues. Answer based on 11 reviews User interface ### Is ConnectWise RMM easy to use? ConnectWise RMM offers a generally easy web interface for device management, remote access, and dashboard visibility. Many MSPs and IT teams find navigation straightforward after setup, but some users describe the layout as dated, slow, or less intuitive at first, especially when customizing views, workflows, and reports. Answer based on 25 reviews ## Features AI summary Based on 1,958 Managed Service Providers (MSP) reviews Capterra data shows that buyers of Managed Service Providers (MSP) rank the following features as their top priorities: - **Remote Access/Control** (**63%** of reviewers rated this feature as critical) - **Server Monitoring** (**56%**) - **Remote Monitoring & Management** (**60%**) ConnectWise RMM supports all three of the features reviewers value most: **Remote Access/Control**, **Server Monitoring**, and **Remote Monitoring & Management**. Together, these capabilities help MSPs access devices quickly, track server health in real time, and manage endpoints across client environments more efficiently, allowing teams to resolve issues faster and maintain more consistent service delivery. Remote Access/Control 4.6 (42) 95.24% of 42 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Server Monitoring 4.1 (43) 83.72% of 43 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Remote Monitoring & Management 4.2 (38) 92.11% of 38 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Patch Management 4.1 (50) 90.00% of 50 reviewers that rated this feature as important or highly important Install software updates and bug fixes remotely Alerts/Notifications 3.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Maintenance Scheduling 3.9 (28) 82.14% of 28 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests ConnectWise RMM 29 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Network Mapping: Network topology maps providing infrastructure visualization for devices, connections, configurations, etc. - Patch Management: Install software updates and bug fixes remotely - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Single Sign On: Allow users to access multiple services after entering their login credentials once - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. --- Get Advice We can help you find the software with the features you need. Features 4.2 (73) 4.2 Based on 73 reviews ## Pricing Value for money 3.9 (72) Value for money 3.9 (72) 3.9 Based on 72 reviews ## Integrations [ ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/)[ Auvik](https://www.capterra.com/p/145245/Auvik/)[ ConnectWise CPQ](https://www.capterra.com/p/160314/ConnectWise-Sell/)[ OpenText Core DNS Protection](https://www.capterra.com/p/143127/SecureAnywhere-Web-Security/)[ BrightGauge](https://www.capterra.com/p/226439/BrightGauge/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (72) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (72) 3.7 Based on 72 reviews ## User reviews Overall rating 4.2 Based on 73 reviews Filter by rating 5(26) 4(36) 3(9) 2(1) 1(1) Mentioned topic Sorted by most recent Adam S. Service Desk Manager Non-Profit Organization Management ### "ConnectWise is a great tool with a few quirks" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 10, 2026 Great vendor overall and the product they sell does perform well as it is projected to. They are responsive when needed. Pros It works in the cloud as well as a downloadable app. It is online and ready for use an overwhelming majority of the time. The value it provides for the money is good. Cons Some of the dashboard functionality and user interface is not intuitive enough. It needs to be laid out in a cleaner fashion that makes clicking in various levels easy to discern and understand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Lance L. Project Manager Internet ### "GREAT SOFTWARE!!! Optimized our teams with ease!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2026 Pros Very end user friendly with loads of ways to optimize your teams and workforce to handle a multitude of requests with ease! Cons Nothing just know what you want and how you need it configured and this will be your best friend! Great software! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User IT Director Information Technology and Services ### "The logical next step from ConnectWise to replace Automate" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 14, 2026 Pros What I like most about ConnectWise RMM is the simplicity of the web page to manage the devices. It is easily accessed via any browser and is pretty intuitive to use. Cons What I like least about ConnectWise RMM is that the product is still very much under development. That is both a good and a bad thing because stuff gets added regularly but some features that Automate RMM had are still lacking. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We switched from Automate to Connectwise RMM to better be able to manage the devices via a Browser and also because the efforts by ConnectWise shifted to developping this product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YK Yurii K. Technical Support Specialist Non-Profit Organization Management ### "ConnectWise 2 Years Later - Still The Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 25, 2026 With all the cons CW is still one of the best remote access tools I have worked in my life. Cons could be inconvenient but overall I still love this product Pros \- Monitors saved our life more than 1 time. - Patching still keeps our system up to date - Learned about 3rd party apps patching - helps to keep applications up to date Cons \- They changed interface a few times again and not for the best - CW is trying to be everything in one app - while some features are good, some are awful. We couldn't make it work with our network drives. - CW support is disappointing most of the time Switched from [Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/) Connectwise has more features, easier to use and meets our need more Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Julee C. VP of Service and Support Hospital & Health Care ### "Successful monitoring achieved" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 23, 2026 We continue to use RMM to monitor our systems successfully and it continues to allow monitoring to be simplified and effective Pros Connectwise RMM has greatly improved our ability to monitor our internal systems and assist our clients. Once things are set up there seems to be little effort required to maintain. Cons At this time we do not really have cons affecting our day-to-day. We have not required support assistance in some time. Switched from [Automate RPA](https://www.capterra.com/p/205252/Automate-RPA/) Moving to RMM saved us on overall expenses while adding more options to our support team Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Michal K. IT Engineer Education Management ### "ConnectWise - solid product, not intuitive interface" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 January 12, 2026 Pros I was using ConnectWise for 1 year, the best part of ConnectWise RMM that there was a lot of features you could use which made managing devices easy. Cons Not intuitive interface was what make using all those available tools very difficult. I am not saying it is bad product, but it takes a lot of time to learn it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Brazola M. Customer Support Agent Information Technology and Services ### "Overall Satisfactory " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 December 30, 2025 Pros Some of the pros from using ConnectWise RMM are its user friendly interface, remote access, and all in one platform with intelligent alerts. Cons Some of the cons of using ConnectWise RMM are poor customer support and limited data or reporting depth. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Erick L. IT Tech II Computer Networking ### "Amazing RMM tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 10, 2025 My overall experience was great & ConnectWise RMM makes it simple to analyze issues regarding to PC in the monitoring software. I had no issues installing the RMM tool & providing great CS to clients in reach. Pros Very quick and smart remote management monitoring software. I use this a lot to perform work (troubleshooting) & prevent client disruption or identify problems quickly. Cons Pricing does punish you but does make your life easier in terms of work. In addition, the UI could also be improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Mark R. SVP Real Estate ### "A simple yet powerful tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2025 It has really reduced downtimes and allowed employees to do what they need to since we can deploy updates easily. Pros The ease of use and broad benefit of being able to manage our network environment using it was a big factor in deciding to deploy it across the company Cons Early on in the first few days of use, it was working well and gave some of us the false confidence that we knew what to do next, only to make a mistake. The help section was a big lifesaver. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Evan S. sr tech Computer & Network Security ### "good product bad backend support " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 October 14, 2025 the rmm software is excellent the NOC is a experience of frustration grief and a maze to get routed to someone who knows how to actually do something about the problems Pros it gives good system information and integrates screenconnect and other softwares smoothly. but sometimes those softwares are not the best Cons the integrated webroot antivirus while it installs automatically . it does not update smoothly and causes system outages then left dozens with webroot core components runing when uninstalled the only way to get rid of them is in front of pc in safe mode running command line commands . a well when useing screen connect it automatically recreates every printer you have locally on the remote system sometimes stranding them there when you disconnect i have some users with as as many a 60 printers in their devices all from previous remote sessions Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reasons for choosing ConnectWise RMM their product did not have key features ! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/239557/ConnectWise-RMM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [N-central vs ConnectWise RMM](https://www.capterra.com/compare/13803-239557/N-central-vs-ConnectWise-RMM) [Cove Data Protection vs ConnectWise RMM](https://www.capterra.com/compare/163343-239557/Backup-and-Recovery-vs-ConnectWise-RMM)