# ConnectWise RMM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ConnectWise RMM Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more. Source: https://www.capterra.com/p/239557/ConnectWise-RMM --- # ConnectWise RMM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ConnectWise RMM ## What is ConnectWise RMM? ConnectWise RMM is a new remote monitoring and management solution built from the ground up to reinvent how MSPs adopt, interact with, and manage their RMM solution. ConnectWise RMM is built upon the infinitely scalable ConnectWise Platform that combines the best of the both worlds: out-of-the-box automation coupled with the robust automation needed to deliver customized services to your customers. ## What is ConnectWise RMM used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[IT Management](https://www.capterra.com/it-management-software/)[IT Service](https://www.capterra.com/it-service-software/) Overall rating Based on 72 user reviews Reviews sentiment Positive 85% Neutral 13% Negative 3% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ConnectWise RMM alternatives Highest Rated [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (351)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (249)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/239557/ConnectWise-RMM/alternatives/) ## FAQs about ConnectWise RMM Overview ### What problems does ConnectWise RMM solve? ConnectWise RMM solves slow, hands-on IT support, weak endpoint visibility, and repetitive maintenance work by combining fast remote access, backstage troubleshooting, alerting, scripting, patching, and asset monitoring in one console. MSP technicians, service desks, and internal IT teams benefit most by resolving device and server issues without disrupting users. Answer based on 36 reviews Overview ### Which roles and teams benefit most from ConnectWise RMM? ConnectWise RMM is most used by IT administrators, network engineers, help desk teams, and managed service leaders who need centralized device monitoring, remote support, patching, and automation. IT directors, operations managers, and executives use it to standardize service delivery, improve endpoint visibility, reduce downtime, and oversee client environments efficiently. Answer based on 72 reviews Overview ### What company size and industries is ConnectWise RMM built for? ConnectWise RMM serves MSPs, TSPs, and VARs, primarily small businesses at 90% of reviewers, with Information Technology and Services leading at 49%. It also sees use in Computer & Network Security at 11% and Computer Networking at 6%, while midsize firms account for 8% and enterprises 1%. Answer based on 72 reviews Features and Usability ### What are the key features of ConnectWise RMM? ConnectWise RMM includes core remote access and remote monitoring, with ScreenConnect integration and Backstage for user-free support sessions. Reviewers also highlight automation for scripting, patch management, and maintenance scheduling, plus alerting, dashboards, reporting, and single-pane-of-glass visibility across endpoints, inventory, and system health. Answer based on 36 reviews Integrations ### Which third-party tools and platforms does ConnectWise RMM integrate with? ConnectWise RMM integrates with ConnectWise PSA, IT Glue, BrightGauge, Webroot Business Endpoint Protection, OpenText Core Endpoint Protection, Acronis Cyber Backup, Auvik, Autotask PSA, ConnectWise CPQ, Ninite Pro, ScreenConnect, SentinelOne, and OpenText Core DNS Protection. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does ConnectWise RMM offer? ConnectWise RMM provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation and videos offer self-paced reference material for reviewing setup steps and product features. Answer based on 5 reviews Getting Started and Support ### What customer support options does ConnectWise RMM offer? ConnectWise RMM provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as responsive at times and easy to reach by chat, but some report escalations, slow replies, and unresolved issues that can delay onboarding or day-to-day work. Answer based on 4 reviews Security ### How does ConnectWise RMM handle data security and access control? ConnectWise RMM uses secure remote access, backstage connections, policy-based management, patching, and vulnerability scanning to protect devices without disrupting users. It also supports integrated antivirus and centralized security management through one portal. Some reviewers note vulnerability remediation is not yet seamless, antivirus updates can cause issues, and passwords may need frequent re-entry. Answer based on 11 reviews User interface ### How easy is ConnectWise RMM to use? ConnectWise RMM offers a generally easy-to-use web interface for device management, dashboards, and remote access. MSPs and IT teams often like the simple layout and centralized visibility, but some users find navigation dated, slower than expected, or harder to customize, especially when learning reporting and deeper workflows. Answer based on 25 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Patch Management 4.1 (49) 89.80% of 49 reviewers that rated this feature as important or highly important Install software updates and bug fixes remotely Server Monitoring 4.1 (43) 83.72% of 43 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Remote Access/Control 4.6 (41) 95.12% of 41 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Remote Monitoring & Management 4.2 (38) 92.11% of 38 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Maintenance Scheduling 3.9 (28) 82.14% of 28 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests Real-Time Reporting 3.9 (28) 92.86% of 28 reviewers that rated this feature as important or highly important Active reporting of data and metrics ConnectWise RMM 29 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Create backups and provide methods to recover deleted/lost data Identify component attributes like servers, hardware, software, and manage relationships across all services Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications A chronological record of actions or occurrences within a network, software, or process Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Identify and respond to unexpected problems or failures (ie. "negative events") Monitor the movement of one or more IT assets throughout the organization Schedule predetermined or ad hoc maintenance services and labor requests Network topology maps providing infrastructure visualization for devices, connections, configurations, etc. Install software updates and bug fixes remotely A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Allow users to access multiple services after entering their login credentials once Set up connections to third-party platforms to improve business processes Take actions to troubleshoot issues for networks, devices, etc. Get Advice We can help you find the software with the features you need. Features 4.2 (72) 4.2 Based on 72 reviews ## Pricing Value for money 3.9 (71) Value for money 3.9 (71) 3.9 Based on 71 reviews ## Integrations [ ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/)[ Auvik](https://www.capterra.com/p/145245/Auvik/)[ ConnectWise CPQ](https://www.capterra.com/p/160314/ConnectWise-Sell/)[ OpenText Core DNS Protection](https://www.capterra.com/p/143127/SecureAnywhere-Web-Security/)[ BrightGauge](https://www.capterra.com/p/226439/BrightGauge/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (71) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (71) 3.7 Based on 71 reviews ## User reviews Overall rating 4.2 Based on 72 reviews Filter by rating 5(26) 4(35) 3(9) 2(1) 1(1) Mentioned topic Sorted by most recent LL Lance L. Project Manager Internet ### "GREAT SOFTWARE!!! Optimized our teams with ease!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2026 Pros Very end user friendly with loads of ways to optimize your teams and workforce to handle a multitude of requests with ease! Cons Nothing just know what you want and how you need it configured and this will be your best friend! Great software! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User IT Director Information Technology and Services ### "The logical next step from ConnectWise to replace Automate" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 14, 2026 Pros What I like most about ConnectWise RMM is the simplicity of the web page to manage the devices. It is easily accessed via any browser and is pretty intuitive to use. Cons What I like least about ConnectWise RMM is that the product is still very much under development. That is both a good and a bad thing because stuff gets added regularly but some features that Automate RMM had are still lacking. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We switched from Automate to Connectwise RMM to better be able to manage the devices via a Browser and also because the efforts by ConnectWise shifted to developping this product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YK Yurii K. Technical Support Specialist Non-Profit Organization Management ### "ConnectWise 2 Years Later - Still The Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 25, 2026 With all the cons CW is still one of the best remote access tools I have worked in my life. Cons could be inconvenient but overall I still love this product Pros \- Monitors saved our life more than 1 time. - Patching still keeps our system up to date - Learned about 3rd party apps patching - helps to keep applications up to date Cons \- They changed interface a few times again and not for the best - CW is trying to be everything in one app - while some features are good, some are awful. We couldn't make it work with our network drives. - CW support is disappointing most of the time Switched from [Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/) Connectwise has more features, easier to use and meets our need more Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Julee C. VP of Service and Support Hospital & Health Care ### "Successful monitoring achieved" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 23, 2026 We continue to use RMM to monitor our systems successfully and it continues to allow monitoring to be simplified and effective Pros Connectwise RMM has greatly improved our ability to monitor our internal systems and assist our clients. Once things are set up there seems to be little effort required to maintain. Cons At this time we do not really have cons affecting our day-to-day. We have not required support assistance in some time. Switched from [Automate RPA](https://www.capterra.com/p/205252/Automate-RPA/) Moving to RMM saved us on overall expenses while adding more options to our support team Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Michal K. IT Engineer Education Management ### "ConnectWise - solid product, not intuitive interface" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 January 12, 2026 Pros I was using ConnectWise for 1 year, the best part of ConnectWise RMM that there was a lot of features you could use which made managing devices easy. Cons Not intuitive interface was what make using all those available tools very difficult. I am not saying it is bad product, but it takes a lot of time to learn it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Brazola M. Customer Support Agent Information Technology and Services ### "Overall Satisfactory " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 December 30, 2025 Pros Some of the pros from using ConnectWise RMM are its user friendly interface, remote access, and all in one platform with intelligent alerts. Cons Some of the cons of using ConnectWise RMM are poor customer support and limited data or reporting depth. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Erick L. IT Tech II Computer Networking ### "Amazing RMM tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 10, 2025 My overall experience was great & ConnectWise RMM makes it simple to analyze issues regarding to PC in the monitoring software. I had no issues installing the RMM tool & providing great CS to clients in reach. Pros Very quick and smart remote management monitoring software. I use this a lot to perform work (troubleshooting) & prevent client disruption or identify problems quickly. Cons Pricing does punish you but does make your life easier in terms of work. In addition, the UI could also be improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Mark R. SVP Real Estate ### "A simple yet powerful tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2025 It has really reduced downtimes and allowed employees to do what they need to since we can deploy updates easily. Pros The ease of use and broad benefit of being able to manage our network environment using it was a big factor in deciding to deploy it across the company Cons Early on in the first few days of use, it was working well and gave some of us the false confidence that we knew what to do next, only to make a mistake. The help section was a big lifesaver. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Evan S. sr tech Computer & Network Security ### "good product bad backend support " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 October 14, 2025 the rmm software is excellent the NOC is a experience of frustration grief and a maze to get routed to someone who knows how to actually do something about the problems Pros it gives good system information and integrates screenconnect and other softwares smoothly. but sometimes those softwares are not the best Cons the integrated webroot antivirus while it installs automatically . it does not update smoothly and causes system outages then left dozens with webroot core components runing when uninstalled the only way to get rid of them is in front of pc in safe mode running command line commands . a well when useing screen connect it automatically recreates every printer you have locally on the remote system sometimes stranding them there when you disconnect i have some users with as as many a 60 printers in their devices all from previous remote sessions Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reasons for choosing ConnectWise RMM their product did not have key features ! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NF NELSON F. Office Manager Arts and Crafts ### "GREAT RESOURCE " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 6, 2025 My overall experience is great. I like the Intelligent alerts & the IT automation. Both of those tools are helpful Pros I like the remote troubleshooting. Resolving issues quickly with fast, flexible, and secure remote access is extremely helpful. Cons I think the software works well & it's been efficient. It really helps stay on top of everything without losing focus. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/239557/ConnectWise-RMM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [N-central vs ConnectWise RMM](https://www.capterra.com/compare/13803-239557/N-central-vs-ConnectWise-RMM) [Cove Data Protection vs ConnectWise RMM](https://www.capterra.com/compare/163343-239557/Backup-and-Recovery-vs-ConnectWise-RMM)