--- title: "ConnectWise RMM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ConnectWise RMM the right Managed Service Providers (MSP) solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/239557/ConnectWise-RMM/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- ConnectWise RMM 4.2 (73) [View alternatives](https://www.capterra.com/p/239557/ConnectWise-RMM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of ConnectWise RMM Ease of use 4.2 Customer Service 3.7 ## Pros and Cons in Reviews JW James W IT Operations ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “The automation features have saved us a significant amount of time on routine maintenance tasks, and the monitoring capabilities provide us with good visibility into our client systems. Although there was an initial learning curve, the time investment was worthwhile for the efficiency gains we achieved.“ September 4, 2025 TS Tristen S CLX Tech SupportComputer Hardware, 51 - 200 employeesUsed the software for: More than 2 years. “Anytime a customer tries to connect with the code and it downloads the connectwise program, windows gives an error letting them know the program is not commonly downloaded and they must click the three dots and then keep. Once it launches it flags it again as an untrusted program which looks really suspicious when trying to get a customer to let us into their pc.“ September 8, 2025 MM Mason M Service Desk EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The automation capabilities are strong, allowing us to streamline patch management, monitoring, and routine maintenance tasks across multiple clients.“ September 12, 2025 AL Adam L Dir of Consulting ServicesInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Being able to recall patches, or individually push a single patch a specific customer only are pretty large oversights in terms of functionality.“ September 8, 2025 LL Lance L Project ManagerInternet, 11 - 50 employeesUsed the software for: 1-2 years. “We were able to intergrate over 4,000 customers easily into new ticketing systems. And improved our remote sessions.“ June 9, 2026 BC Billy C CEO and TechnicianInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The certificate debacle has also led my customers to asking "what is this weird icon that just showed up one day down by my clock?" because they are told to report suspicious software.“ September 12, 2025 BM Brazola M Customer Support AgentInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Some of the pros from using ConnectWise RMM are its user friendly interface, remote access, and all in one platform with intelligent alerts.“ December 30, 2025 AL Adam L Dir of Consulting ServicesInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Small things like 'Scheduling a reboot with a popup for the end user' have been broken for over a year, but available to try and use in the interface.“ September 8, 2025 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Adam S. Service Desk Manager Non-Profit Organization Management Used the software for: 2+ years ### "ConnectWise is a great tool with a few quirks" August 10, 2026 4.0 Great vendor overall and the product they sell does perform well as it is projected to. They are responsive when needed. Pros It works in the cloud as well as a downloadable app. It is online and ready for use an overwhelming majority of the time. The value it provides for the money is good. Cons Some of the dashboard functionality and user interface is not intuitive enough. It needs to be laid out in a cleaner fashion that makes clicking in various levels easy to discern and understand. Review Source VR Verified Reviewer IT Director Information Technology and Services Used the software for: 2+ years ### "The logical next step from ConnectWise to replace Automate" April 14, 2026 4.0 Pros What I like most about ConnectWise RMM is the simplicity of the web page to manage the devices. It is easily accessed via any browser and is pretty intuitive to use. Cons What I like least about ConnectWise RMM is that the product is still very much under development. That is both a good and a bad thing because stuff gets added regularly but some features that Automate RMM had are still lacking. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We switched from Automate to Connectwise RMM to better be able to manage the devices via a Browser and also because the efforts by ConnectWise shifted to developping this product. Review Source AL Adam L. Dir of Consulting Services Information Technology and Services Used the software for: 1-2 years ### "I give it a B" September 8, 2025 3.0 It's been ok, there are some granularities missing, especially around patching. Being able to recall patches, or individually push a single patch a specific customer only are pretty large oversights in terms of functionality. The entire patching process needs an overhaul so that we can more easily/accurately patch across varying customers with varying schedule needs. Pros I think the dashboard is nicely laid out. It gives me good filtering options to narrow down groups of PC/Server over various customers. Cons I don't like when things are available to use in the menu, but are broken and deemed unsupported. Small things like 'Scheduling a reboot with a popup for the end user' have been broken for over a year, but available to try and use in the interface. Let's get that simple thing fixed! Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Cost and product consolidation were the primary considerations. Review Source CM Charles M. Owner Computer Networking Used the software for: 1-2 years ### "ConnectWise - A refresh review" September 8, 2025 4.0 A positive experience so far, their Tech Advantage service is a great addition of you don't have the time or just require a little more help. Pros Installing agents was somewhat easy, the platform is easy to use for the monitoring of client devices and the integration with other products is good. There are quite a lot of different alerting configuring that can be setup wither that be simple of complex, remote access via Screen Connect is fast. Cons No pricing for MSP's to lookup if we wanted to setup new services, we have to go through an account manager first. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM The Tech Advantage and server care features of ConnectWise Switched from [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) To make use of the Tech Advantage and server care features of ConnectWise Review Source CL Chris L. CTO Information Technology and Services Used the software for: 2+ years ### "Connectwise RMM has proven to be an excellent product." September 11, 2025 5.0 Excellent. A few hurdles and unexpected roadblocks. But an overall great experience. CW RMM brings a lot to the table but will only be as useful as the time you spend developing it. Out of the box, NOC provides tried and tested monitors for alerting to get you going. But the real benefit comes from building out the automation. Pros I came for Automate but stayed for the UMM and managed services. Overall, CW RMM provided a reliable and easy to use monitoring and management tool with the integration options we needed to continue adding value to our managed service offering. Plus, we were already a Screenconnect remote access client before the CW acquisition, so it was one less thing we needed to learn how to operate and administer. Cons Like anything, it's difficult to transition business systems but CW provided dedicated resources to onboard, migrate, and implement CW RMM. At the time, there wasn't one to one features from Automate to CW RMM and that caused a negative impact on our processes. We didn't identify those differences, and we weren't informed about them prior to signing. Fortunately, much of those issues have been rectified in CW RMM plus Asio UMM brings on considerably more that allows all departments to operate out of the same interface. Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM I had made that comparison when signing up for Automate. At that time, they didn't have anything close to what Automate offered. When moving from Automate to CW RMM, I did consider Kaseya which had a few pros and cons in comparison but not enough price savings to transition to another ecosystem. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) At the time it was called Labtech. While a great product that's highly flexible it didn't match our MSP model as well as CW RMM. Review Source AR Amy R. CEO Information Technology and Services Used the software for: 2+ years ### "Owner / Operator " September 8, 2025 3.0 You completely ignore sales and marketing in RMM -- the platform can do so much more, and you choose to make it super technical as a platform -- guess what -- we need AI / we need automations, and we should have these in our packages and prepared for us to use and integrate monthly. We need a platform to operate our businesses, and we would pay more for one to do that and do it well. And this must include sales and marketing. Pros I like the integrations, fresher GUI and I understand the roadmap to bring all modules together, but it lacks the automations easily deployed. Cons I think CW is in a terrible position on releasing automations on ASIOS -- it puts you in direct competition with Rewst / PIA etc....all company's critical to your vendor revenues but I think it's simply rotten as a position. You have all of these scripts and don't share with subscribers of your very very expensive solution. Really? Come on man --- empower us and stop trying to play both sides. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM We see the fully integrated platform as a major powerhouse -- when it matures but right now we are still not satisfied. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Kasya's culture is terrible and we didnt want to keep products with them. Review Source JP Joel P. CIO Information Technology and Services Used the software for: 1-2 years ### "18-month in and going strong." August 29, 2025 4.0 CW RMM provides an upgrade in functionality from Labtech and the integration into the overall CW ecosystem. However, not all of the new services are "fully backed" so we are looking forward to seeing things like vulnerability scanning improve over time. Pros We transitioned from Labtech to CW RMM 18 months ago. The ability to remotely manage and support people on their devices continues to be excellent. We make heavy use of fields like Friendly names and last contact, last reboot, along with the enhanced access to the "backstage" to connect to devices without disrupting the enduser. While it is has taken time to rebuild deployment and reporting scripts, that feature is crucial to ongoing support. In addition, the "single pane of glass" approach to all inventory, patching, vulnerability scanning is beneficial for those tapping into the full license stack. Cons We just started evaluating the new vulnerability scanning service and moving from identification of vulnerability to remediation is not as seamless as we would hope. Also, it would be great to have the "last contact" field visible in the devices view (we have to pull a report to get that data currently). Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) ConnectWise EOL and movement to an ecosystem. Review Source DF Dominick F. Chief Technology Officer Information Technology and Services Used the software for: 2+ years ### "Don't believe the haters, RMM actually works well" September 3, 2025 5.0 Despite the fact that this is more costly than Automate was its worth it. I'm not paying staff to maintain Automate servers and time is saved by the usability of the interface. I love that integrations are added almost monthly at this point and it's truly making our ability to manage viewable under one pane of glass which has been my goal for my technicians for over a decade. Alerts sync directly with CW PSA and none are missed. This has made our time with RMM very fruitful and we will continue to use it for the foreseeable future. Pros We switched from CW Automate to CW RMM when it first came out and we have never been happier. This was the right choice for us and really pushes the needle of a cloud first organization. Our technicians are able to perform all the tasks they performed in Automate and then some with the ability to easily access tools without jumping through pop-up after pop-up like in Automate. Cons In the beginning it was a little rough but you can tell that their was massive investment over the past few years. Whereas there were some issues initially with monitoring VMWare appliances those issues are now null. Support is a little lacking in some areas if it's a specific issue in RMM but usually I can get a response the same day. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM We know ConnectWise and the migration process from Automate to RMM was seamless. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Wanting to move to the cloud and have the ability to save time maintaining our own system. Scalability was also a factor as our Automate server started to slow down as we gained more customers and it was a challenge to increase resources. Review Source NG Nate G. Centralized Services Administrator Information Technology and Services Used the software for: 2+ years ### "A Great RMM But Needs Some TLC" September 3, 2025 5.0 Overall, I have loved the product and built some very powerful automations and use cases. Between the automations and reporting, I could cover most needs for an MSP servicing SMBs no problem. Pros It is fairly straightforward and easy to use with a very modular design. It is also frequently getting updates. Once agents are deployed, you can quickly remote access devices. It is also easy to use the out of box monitors or create your own monitors and attach automations to them. The included BrightGauge subscription also makes reporting easy and highly customizable. Cons Release dates on updates are often missed or changed. Certain important functions like running automations as the logged in user took a long time to develop. Support does not always understand the issue and escalating issues can be a pain without involving partner success managers. Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM ConnectWise RMM had everything we needed and did not have active security issues. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) N-Central was older, out of date, on-prem, and did not offer all of what we needed. Review Source PR Patricia R. President Marketing and Advertising Used the software for: 2+ years ### "Better than Sliced Toast." September 3, 2025 5.0 Since my husband passed away leaving me with the job of server monitoring I find this product indispensable. Prior to its use, if we identified a server issue we had to log into the troubled server. Since there are several servers, this process was not always reliable nor quick. Connectwise changed all that. Pros We’ve been using ConnectWise RMM for years, and it has truly been a lifesaver for our IT team. When server issues arise, any one of our certified technicians can log in remotely and resolve problems, apply updates, or monitor processes with ease. It works nicely with our alert system, giving us peace of mind that issues are caught and handled quickly. I consider it “fingertip technology” — everything we need to keep servers running smoothly is right there. The benefits far outweigh the cost, and I’d recommend it to any IT department looking for a reliable remote management solution Cons Cost, but it's not really bad at all. Perhaps come up with its own alert system that can tie into remote access, where the user selects what needs to be monitored. Switched from [Uptimerobot](https://www.capterra.com/p/234440/Uptimerobot/) reliability, ease of use, convenient where the other system just worked on one system. Review Source BV Benjamin V. Operations Manager Computer & Network Security Used the software for: 2+ years ### "Excellence in RMM Software" September 3, 2025 4.0 RMM is overall a really helpful title and it was a vast improvement over our last automation tool. It has helped us provide excellent customer support and reporting to our clients. Pros The ease of use of the ConnectWise RMM platform made it easy to find the data I needed for our fleet of endpoints, including information regarding remote access and monitoring. It's also great value for money. Cons Sometimes, the integrations will break and you will not get notified in order to fix it, only finding out later on. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We needed a more modern product than we had, and this fit the bill Review Source JT James T. VP Information Technology Information Technology and Services Used the software for: 1-2 years ### "RMM - Single pane of view" September 3, 2025 4.0 Pros It had a simple, unified platform. I appreciated having a single pane of glass for all of the important things for my devices. Cons Not enough 3rd-party patching software within the tool. We ultimately need a way to ensure all of our software is patched and up to date. Many other tools use the winget repository to get tertiary items updated. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[Action1](https://www.capterra.com/p/180609/Action1-RMM/) Reason for choosing ConnectWise RMM Ultimately the Connectwise product was a better fit for us. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) N-Able was a pain to use and ultimately didn't suit our needs. We were already in the Connectwise ecospace to begin with. Review Source LF Luis F. Owner Computer Networking Used the software for: 2+ years ### "Reliable RMM with Strong Features but Room for Improvement" September 12, 2025 5.0 ConnectWise RMM is a feature-rich solution that shines in environments where scalability, monitoring depth, and automation matter. It’s not the simplest tool to adopt, but once you invest the time in configuration and training, it delivers consistent performance. For MSPs aiming to streamline service delivery and enhance client visibility, it’s a dependable choice, though not without its complexities. Pros Powerful remote access capabilities. Strong monitoring and alert automation. Support is generally responsive, though sometimes resolution times depend on the complexity of the issue. The knowledge base and community are useful, but some cases require escalation before real progress is made. Wide integration ecosystem with other ConnectWise products. Reliable patch management once properly configured. Cons Steep learning curve for new users. Licensing costs can be high for smaller MSPs. Reporting could be more polished and easier to customize. Review Source JC Jonathan C. Managed Lead Information Services Used the software for: 1-2 years ### "Keep Improving! Hopefully soon to ASIO Platform" September 4, 2025 4.0 My overall experience with ConnectWise RMM has been positive. It’s not bad once you get used to it—there’s a learning curve, but the platform becomes quite manageable over time. Once familiar, it offers solid functionality across monitoring, remote access, and support. Pros What I liked most about ConnectWise RMM is its user-friendly interface, which makes setup and navigation straightforward. The monitoring tools are reliable and proactive, and the remote access is seamless—allowing quick, secure support without disrupting users. Cons What I liked least about ConnectWise RMM was the inconsistent customer support response times, which sometimes delayed issue resolution. The reporting features could be more flexible, and alerting occasionally missed critical events or generated too much noise. Review Source MK Michal K. IT Engineer Education Management Used the software for: 6-12 months ### "ConnectWise - solid product, not intuitive interface" January 12, 2026 3.0 Pros I was using ConnectWise for 1 year, the best part of ConnectWise RMM that there was a lot of features you could use which made managing devices easy. Cons Not intuitive interface was what make using all those available tools very difficult. I am not saying it is bad product, but it takes a lot of time to learn it. Review Source RV Rafic V. Network Engineer Information Technology and Services Used the software for: 1-2 years ### "RMMing away" August 29, 2025 5.0 It's been very good. Good customer service. They'll even help with fixing a script. They have support staff dedicated to different areas that will help. Pros Integration of all products so I can access remote control, scripting, security, network monitoring through the same portal. Cons No refresh button, so I have to refresh in the browser and redo the filters. Lack of details on tasks, etc to get insight on what it's doing and what failed. Review Source KG Kevin G. MSP Support Leader Information Technology and Services Used the software for: 1-2 years ### "RMM delivers strong ASIO integration" September 3, 2025 5.0 Great experience using ConnectWise RMM for remote management, aside from the occasional support delays. Pros ConnectWise RMM offers strong ASIO integration and reliable tools, but the support clarity can improve. Cons Overall a solid RMM solution with helpful automation; the clearer support would make it even stronger. Review Source MA Mike A. Information Systems Director Financial Services Used the software for: Less than 6 months ### "Connectwise RMM is great, the PSA is dated" October 3, 2025 5.0 Great RMM for internal use, use Freshdesk for the PSA. Strong ability to control remote machines for the Service Desk Pros Screenconnect is great for non IT departments to get into business intelligence tools. Automations work well Cons Extensive onboarding process geared towards MSPs and not internal use. PSA environment dated and rigid Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM Had other companies with ConnectWise already Review Source BM Brazola M. Customer Support Agent Information Technology and Services Used the software for: Less than 6 months ### "Overall Satisfactory " December 30, 2025 4.0 Pros Some of the pros from using ConnectWise RMM are its user friendly interface, remote access, and all in one platform with intelligent alerts. Cons Some of the cons of using ConnectWise RMM are poor customer support and limited data or reporting depth. Review Source JS Josh S. IT Coordinator Information Technology and Services Used the software for: 1-2 years ### "The best RMM tool on the market" May 12, 2025 5.0 Pros Some of the available admin tools in the remote console are the best that are on the market Cons It is pretty pricey for smaller businesses, but it is still worth the money. Review Source ME Maddy E. Administrative Assistant Education Management Used the software for: I used a free trial ### "Good platform" February 26, 2025 5.0 Overall my experience has been good. I would recommend it to anyone that is interested or thinking about using it. Pros I like the layout and the ability to navigate the platform. Cons I wish it was a little bit more clear on the descriptions. Review Source TC Thalia C. Customer Success Manager Information Technology and Services Used the software for: Less than 6 months ### "CSM for an MSP in RI" September 6, 2023 5.0 The main part I use on the RMM is the reporting tool - and I do wish that this experience was a bit more user friendly. Since this integrates with tools, would be great to see that on the reporting side. Pros I truly like the ease to remote into a device - this is probably the BEST feature and most important. Coming from an LSP, we would use things like any connect or TEAMS but with having this RMM tool we can get into ANY of our devices which helps our clients immediately instead of in 2-3 business days. Cons I wish it was able to see ALL the devices a client has not just workstations and servers. Review Source PC Peter C. CEO Information Technology and Services Used the software for: 6-12 months ### "Good RMM with Nice Automation" August 1, 2022 4.0 Its been fair to good... Pros Its a nice RMM and I like the ability to create custom monitors and automated actions. Cons I wish there were more integrations available. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Review Source FP Fernando P. Administrative Computer Software Used the software for: 2+ years ### "ConnectWise RMM helps me manage my IT infrastructure seamlessly and efficiently!" September 1, 2024 5.0 Pros The remote monitoring and management features are robust and user-friendly, making my job easier. Cons The interface can be a bit overwhelming at first and may require some time to get used to. Review Source ES Evan S. sr tech Computer & Network Security Used the software for: 1-2 years ### "good product bad backend support " October 14, 2025 4.0 the rmm software is excellent the NOC is a experience of frustration grief and a maze to get routed to someone who knows how to actually do something about the problems Pros it gives good system information and integrates screenconnect and other softwares smoothly. but sometimes those softwares are not the best Cons the integrated webroot antivirus while it installs automatically . it does not update smoothly and causes system outages then left dozens with webroot core components runing when uninstalled the only way to get rid of them is in front of pc in safe mode running command line commands . a well when useing screen connect it automatically recreates every printer you have locally on the remote system sometimes stranding them there when you disconnect i have some users with as as many a 60 printers in their devices all from previous remote sessions Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing ConnectWise RMM their product did not have key features ! 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