# ConnectWise RMM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ConnectWise RMM the right IT Management solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/239557/ConnectWise-RMM/reviews --- ConnectWise RMM 4.2 (72) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ConnectWise RMM Ease of use 4.2 Customer Service 3.7 ## Pros and Cons in Reviews JW James W IT Operations ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “The automation features have saved us a significant amount of time on routine maintenance tasks, and the monitoring capabilities provide us with good visibility into our client systems. Although there was an initial learning curve, the time investment was worthwhile for the efficiency gains we achieved.“ September 4, 2025 TS Tristen S CLX Tech SupportComputer Hardware, 51 - 200 employeesUsed the software for: More than 2 years. “Anytime a customer tries to connect with the code and it downloads the connectwise program, windows gives an error letting them know the program is not commonly downloaded and they must click the three dots and then keep. Once it launches it flags it again as an untrusted program which looks really suspicious when trying to get a customer to let us into their pc.“ September 8, 2025 MM Mason M Service Desk EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The automation capabilities are strong, allowing us to streamline patch management, monitoring, and routine maintenance tasks across multiple clients.“ September 12, 2025 AL Adam L Dir of Consulting ServicesInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Being able to recall patches, or individually push a single patch a specific customer only are pretty large oversights in terms of functionality.“ September 8, 2025 BM Brazola M Customer Support AgentInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Some of the pros from using ConnectWise RMM are its user friendly interface, remote access, and all in one platform with intelligent alerts.“ December 30, 2025 BC Billy C CEO and TechnicianInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The certificate debacle has also led my customers to asking "what is this weird icon that just showed up one day down by my clock?" because they are told to report suspicious software.“ September 12, 2025 fr fabien r Vice-PrésidentInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The RMM made our client's computers management so easier, advanced remote control with backstage give use a lot of options to work quickly on issue, without necessarily disturbing user.“ September 12, 2025 AL Adam L Dir of Consulting ServicesInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Small things like 'Scheduling a reboot with a popup for the end user' have been broken for over a year, but available to try and use in the interface.“ September 8, 2025 ## Showing most helpful reviews Showing 1-25 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erick L. IT Tech II Computer Networking Used the software for: 6-12 months ### "Amazing RMM tool" December 10, 2025 5.0 My overall experience was great & makes it simple to analyze issues regarding to PC in the monitoring software. I had no issues installing the RMM tool & providing great CS to clients in reach. Pros Very quick and smart remote management monitoring software. I use this a lot to perform work (troubleshooting) & prevent client disruption or identify problems quickly. Cons Pricing does punish you but does make your life easier in terms of work. In addition, the UI could also be improved. Review Source VR Verified Reviewer IT Director Information Technology and Services Used the software for: 2+ years ### "The logical next step from ConnectWise to replace Automate" April 14, 2026 4.0 Pros What I like most about is the simplicity of the web page to manage the devices. It is easily accessed via any browser and is pretty intuitive to use. Cons What I like least about is that the product is still very much under development. That is both a good and a bad thing because stuff gets added regularly but some features that Automate RMM had are still lacking. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We switched from Automate to to better be able to manage the devices via a Browser and also because the efforts by ConnectWise shifted to developping this product. Review Source AL Adam L. Dir of Consulting Services Information Technology and Services Used the software for: 1-2 years ### "I give it a B" September 8, 2025 3.0 It's been ok, there are some granularities missing, especially around patching. Being able to recall patches, or individually push a single patch a specific customer only are pretty large oversights in terms of functionality. The entire patching process needs an overhaul so that we can more easily/accurately patch across varying customers with varying schedule needs. Pros I think the dashboard is nicely laid out. It gives me good filtering options to narrow down groups of PC/Server over various customers. Cons I don't like when things are available to use in the menu, but are broken and deemed unsupported. Small things like 'Scheduling a reboot with a popup for the end user' have been broken for over a year, but available to try and use in the interface. Let's get that simple thing fixed! Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Cost and product consolidation were the primary considerations. Review Source MK Michal K. IT Engineer Education Management Used the software for: 6-12 months ### "ConnectWise - solid product, not intuitive interface" January 12, 2026 3.0 Pros I was using ConnectWise for 1 year, the best part of that there was a lot of features you could use which made managing devices easy. Cons Not intuitive interface was what make using all those available tools very difficult. I am not saying it is bad product, but it takes a lot of time to learn it. Review Source CM Charles M. Owner Computer Networking Used the software for: 1-2 years ### "ConnectWise - A refresh review" September 8, 2025 4.0 A positive experience so far, their Tech Advantage service is a great addition of you don't have the time or just require a little more help. Pros Installing agents was somewhat easy, the platform is easy to use for the monitoring of client devices and the integration with other products is good. There are quite a lot of different alerting configuring that can be setup wither that be simple of complex, remote access via Screen Connect is fast. Cons No pricing for MSP's to lookup if we wanted to setup new services, we have to go through an account manager first. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM The Tech Advantage and server care features of ConnectWise Switched from [Atera](https://www.capterra.com/p/144309/Atera/) To make use of the Tech Advantage and server care features of ConnectWise Review Source CL Chris L. CTO Information Technology and Services Used the software for: 2+ years ### "Connectwise RMM has proven to be an excellent product." September 11, 2025 5.0 Excellent. A few hurdles and unexpected roadblocks. But an overall great experience. CW RMM brings a lot to the table but will only be as useful as the time you spend developing it. Out of the box, NOC provides tried and tested monitors for alerting to get you going. But the real benefit comes from building out the automation. Pros I came for Automate but stayed for the UMM and managed services. Overall, CW RMM provided a reliable and easy to use monitoring and management tool with the integration options we needed to continue adding value to our managed service offering. Plus, we were already a Screenconnect remote access client before the CW acquisition, so it was one less thing we needed to learn how to operate and administer. Cons Like anything, it's difficult to transition business systems but CW provided dedicated resources to onboard, migrate, and implement CW RMM. At the time, there wasn't one to one features from Automate to CW RMM and that caused a negative impact on our processes. We didn't identify those differences, and we weren't informed about them prior to signing. Fortunately, much of those issues have been rectified in CW RMM plus Asio UMM brings on considerably more that allows all departments to operate out of the same interface. Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM I had made that comparison when signing up for Automate. At that time, they didn't have anything close to what Automate offered. When moving from Automate to CW RMM, I did consider Kaseya which had a few pros and cons in comparison but not enough price savings to transition to another ecosystem. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) At the time it was called Labtech. While a great product that's highly flexible it didn't match our MSP model as well as CW RMM. Review Source DF Dominick F. Chief Technology Officer Information Technology and Services Used the software for: 2+ years ### "Don't believe the haters, RMM actually works well" September 3, 2025 5.0 Despite the fact that this is more costly than Automate was its worth it. I'm not paying staff to maintain Automate servers and time is saved by the usability of the interface. I love that integrations are added almost monthly at this point and it's truly making our ability to manage viewable under one pane of glass which has been my goal for my technicians for over a decade. Alerts sync directly with CW PSA and none are missed. This has made our time with RMM very fruitful and we will continue to use it for the foreseeable future. Pros We switched from CW Automate to CW RMM when it first came out and we have never been happier. This was the right choice for us and really pushes the needle of a cloud first organization. Our technicians are able to perform all the tasks they performed in Automate and then some with the ability to easily access tools without jumping through pop-up after pop-up like in Automate. Cons In the beginning it was a little rough but you can tell that their was massive investment over the past few years. Whereas there were some issues initially with monitoring VMWare appliances those issues are now null. Support is a little lacking in some areas if it's a specific issue in RMM but usually I can get a response the same day. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM We know ConnectWise and the migration process from Automate to RMM was seamless. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Wanting to move to the cloud and have the ability to save time maintaining our own system. Scalability was also a factor as our Automate server started to slow down as we gained more customers and it was a challenge to increase resources. Review Source AR Amy R. CEO Information Technology and Services Used the software for: 2+ years ### "Owner / Operator " September 8, 2025 3.0 You completely ignore sales and marketing in RMM -- the platform can do so much more, and you choose to make it super technical as a platform -- guess what -- we need AI / we need automations, and we should have these in our packages and prepared for us to use and integrate monthly. We need a platform to operate our businesses, and we would pay more for one to do that and do it well. And this must include sales and marketing. Pros I like the integrations, fresher GUI and I understand the roadmap to bring all modules together, but it lacks the automations easily deployed. Cons I think CW is in a terrible position on releasing automations on ASIOS -- it puts you in direct competition with Rewst / PIA etc....all company's critical to your vendor revenues but I think it's simply rotten as a position. You have all of these scripts and don't share with subscribers of your very very expensive solution. Really? Come on man --- empower us and stop trying to play both sides. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM We see the fully integrated platform as a major powerhouse -- when it matures but right now we are still not satisfied. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Kasya's culture is terrible and we didnt want to keep products with them. Review Source NG Nate G. Centralized Services Administrator Information Technology and Services Used the software for: 2+ years ### "A Great RMM But Needs Some TLC" September 3, 2025 5.0 Overall, I have loved the product and built some very powerful automations and use cases. Between the automations and reporting, I could cover most needs for an MSP servicing SMBs no problem. Pros It is fairly straightforward and easy to use with a very modular design. It is also frequently getting updates. Once agents are deployed, you can quickly remote access devices. It is also easy to use the out of box monitors or create your own monitors and attach automations to them. The included BrightGauge subscription also makes reporting easy and highly customizable. Cons Release dates on updates are often missed or changed. Certain important functions like running automations as the logged in user took a long time to develop. Support does not always understand the issue and escalating issues can be a pain without involving partner success managers. Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM had everything we needed and did not have active security issues. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) N-Central was older, out of date, on-prem, and did not offer all of what we needed. Review Source PR Patricia R. President Marketing and Advertising Used the software for: 2+ years ### "Better than Sliced Toast." September 3, 2025 5.0 Since my husband passed away leaving me with the job of server monitoring I find this product indispensable. Prior to its use, if we identified a server issue we had to log into the troubled server. Since there are several servers, this process was not always reliable nor quick. Connectwise changed all that. Pros We’ve been using for years, and it has truly been a lifesaver for our IT team. When server issues arise, any one of our certified technicians can log in remotely and resolve problems, apply updates, or monitor processes with ease. It works nicely with our alert system, giving us peace of mind that issues are caught and handled quickly. I consider it “fingertip technology” — everything we need to keep servers running smoothly is right there. The benefits far outweigh the cost, and I’d recommend it to any IT department looking for a reliable remote management solution Cons Cost, but it's not really bad at all. Perhaps come up with its own alert system that can tie into remote access, where the user selects what needs to be monitored. Switched from [Uptimerobot](https://www.capterra.com/p/234440/Uptimerobot/) reliability, ease of use, convenient where the other system just worked on one system. Review Source CW Cayden W. System Administrator Business Supplies and Equipment Used the software for: 1-2 years ### "Connectwise RMM Review" September 8, 2025 4.0 Overall, I am happy with the service the RMM has provided. It's easy to setup and maintain. While you pay a decent amount, it feels up to standard. Pros Automation and patching. It's helped the company to save time and keep up to date with critical security patches. Cons The UI feels like it can have some improvements. The cost is also towards the upper end of RMM packages. Alternatives considered [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing ConnectWise RMM The company wanted the highest amount of protection Review Source PM Philip M. Director Accounting Used the software for: 2+ years ### "Practical and Reliable RMM Solution" September 1, 2025 4.0 has been a reliable solution for our team. The automation tools save time on repetitive tasks, and the dashboards give a clear snapshot of system health across clients. I also really like how well it ties into the broader ConnectWise ecosystem—it makes managing everything in one place much more efficient. On the flip side, the software doesn’t always feel as intuitive as it could be. Some workflows take extra clicks, and the reporting could use more flexibility to really drill into the details. It’s a solid, dependable product, but a little modernization in design and usability would make it even better. Pros: Strong automation, clear dashboards, seamless integration. Cons: Workflows not always intuitive, reporting could be more flexible. Pros What I like most about is how dependable it is day-to-day. The automation features really cut down on repetitive tasks, and I appreciate how easy it is to get a clear overview of client systems through the dashboards. It integrates smoothly with the rest of the ConnectWise ecosystem, which makes managing everything in one place much easier. Overall, it’s a solid tool that makes remote monitoring and management more efficient. Cons What I like least about is that some parts of the interface feel a little dated and not as smooth as I’d like. While the tool is reliable overall, the reporting options could be more flexible and modern to make insights easier to share. It also doesn’t always feel as innovative as some of the newer RMM platforms on the market, though it still gets the job done consistently. Review Source JS Jeff S. Network Engineer Computer Networking Used the software for: 2+ years ### "Lackluster" August 29, 2025 3.0 It's been satisfactory. I can't say that I'm overly impressed with the product, but I guess it accomplishes what is necessary. Pros It accomplishes the job for ticket creation and time entry. There's a lot of functionality I'm sure I'm not leveraging. Cons Login is painful. I regularly use Connectwise from two locations. I always click to trust/remember and it never does so I have to walk through MFA almost every time. Every member in our office experiences this. Most other platforms handle this better. Why can't Connectwise? The app can also be unstable and sluggish at times. The copy I have installed on one laptop won't even launch and errs every time. Review Source RW Rob W. Service Manager Medical Practice Used the software for: 1-2 years ### "Moved to CWRMM from Automate" September 3, 2025 3.0 Its a big laggy but has way more features then automate. Cool that the ticketing and adhoc sessions are built in as well Pros I like the reporting. That has been very helpful as well as the baked in scripting features. Those have been really helpful Cons The views are not as good as Automate was. To many tabs to see the data that should be displayed. Data should be more easily displayed or let us customize the views what is shown Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM The baked in automation and scripting was it Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We had to and for pricing that was offered Review Source TS Tristen S. CLX Tech Support Computer Hardware Used the software for: 2+ years ### "Great Program" September 8, 2025 4.0 Overall a good program, if the windows not commonly downloaded issue was fixed, this would probably be perfect. Pros Love how it reconnects itself when you lose remote access, it is really helpful. I also like how you are able to do administrative actions. Cons Anytime a customer tries to connect with the code and it downloads the connectwise program, windows gives an error letting them know the program is not commonly downloaded and they must click the three dots and then keep. Once it launches it flags it again as an untrusted program which looks really suspicious when trying to get a customer to let us into their pc. Makes things harder for old people as well as it's not a commonly known practice. Review Source CD Clifton D. database Administrator Information Technology and Services Used the software for: 2+ years ### "ConnectWise is a good ticketing system" September 12, 2025 5.0 I have used it to monitor my tickets. This system was perfect for us to maintain our tickets. it was good. Pros I love using ConnectWise! This system was easy to use and The app I used was very good. I woudl recommend this app to anyone. Cons I have no issues with ConnectWise. The only issue I can think of was re-entereing my password each day. Review Source KG Kevin G. MSP Support Leader Information Technology and Services Used the software for: 1-2 years ### "RMM delivers strong ASIO integration" September 3, 2025 5.0 Great experience using for remote management, aside from the occasional support delays. Pros offers strong ASIO integration and reliable tools, but the support clarity can improve. Cons Overall a solid RMM solution with helpful automation; the clearer support would make it even stronger. Review Source MA Mike A. Information Systems Director Financial Services Used the software for: Less than 6 months ### "Connectwise RMM is great, the PSA is dated" October 3, 2025 5.0 Great RMM for internal use, use Freshdesk for the PSA. Strong ability to control remote machines for the Service Desk Pros Screenconnect is great for non IT departments to get into business intelligence tools. Automations work well Cons Extensive onboarding process geared towards MSPs and not internal use. PSA environment dated and rigid Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM Had other companies with ConnectWise already Review Source JS Josh S. IT Coordinator Information Technology and Services Used the software for: 1-2 years ### "The best RMM tool on the market" May 12, 2025 5.0 Pros Some of the available admin tools in the remote console are the best that are on the market Cons It is pretty pricey for smaller businesses, but it is still worth the money. Review Source LB Lea B. Service Coordinator Information Technology and Services Used the software for: Less than 6 months ### "New User and enjoying it so far" September 8, 2025 4.0 Was quick to pick up most of the features....still learning. I like all the help articles available. Pros Easy of use and reporting, haven't used for that long so still figuring out all that it has to offer. Looking forward to using it! Cons Fairly new to using this product, but nothing that I have come across that I don't like. I picked up the basics very easy. Review Source AF Alexia F. CMO Consumer Electronics Used the software for: I used a free trial ### "ConnectWise RMM helps me monitor and manage all my IT assets easily and efficiently." September 1, 2024 4.0 Pros I love the remote control feature and the ability to schedule maintenance tasks. It saves me a lot of time! Cons The user interface feels a bit outdated and can be confusing to navigate at times. Would love to see a more modern design. Review Source AZ Ana Z. It Administrative Consumer Electronics Used the software for: 2+ years ### "ConnectWise RMM has helped me remotely manage all my devices with ease. It's a game-changer!" August 16, 2024 4.0 Pros Effortless remote device management and powerful automation features make my work easier. Cons The interface could be more intuitive and user-friendly. It takes time to get used to all the features and functionalities. Review Source TC Thalia C. Customer Success Manager Information Technology and Services Used the software for: Less than 6 months ### "CSM for an MSP in RI" September 6, 2023 5.0 The main part I use on the RMM is the reporting tool - and I do wish that this experience was a bit more user friendly. Since this integrates with tools, would be great to see that on the reporting side. Pros I truly like the ease to remote into a device - this is probably the BEST feature and most important. Coming from an LSP, we would use things like any connect or TEAMS but with having this RMM tool we can get into ANY of our devices which helps our clients immediately instead of in 2-3 business days. Cons I wish it was able to see ALL the devices a client has not just workstations and servers. Review Source PC Peter C. CEO Information Technology and Services Used the software for: 6-12 months ### "Good RMM with Nice Automation" August 1, 2022 4.0 Its been fair to good... Pros Its a nice RMM and I like the ability to create custom monitors and automated actions. Cons I wish there were more integrations available. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Review Source BC Billy C. CEO and Technician Information Technology and Services Used the software for: 2+ years ### "Backstage and multi-platform support" September 12, 2025 4.0 I was originally a Continuum customer, and although we lost LogMeIn (it had way faster file transfer speeds), we got ConnectWise and Backstage filled in most of the gaps and even solved some strange problems for us that LogMeIn couldn't. Scripting is still meh, but at least I can whip up a powershell script and blast it out to 600 computers. Pros I like that it has Linux, Windows, and Mac support. Backstage is a must have tool for my remote MSP technicians. Being able to provide my customers with secure remote access to their work computers is very nice as well. Cons Tech debt. A lot of core components are still remnants of the Software as a Service Zenith On Demand days and it's starting to show. The certificate debacle has also led my customers to asking "what is this weird icon that just showed up one day down by my clock?" because they are told to report suspicious software. The inability to brand that icon or customize the chat window it opens is super disappointing. Last thing, SentinelOne integration. I buy S1 from you, but my integration is broken and the issue has been backlogged for over a year. I haven't gone all in on S1 because the RMM won't integrate with S1 and I can't install it easily. 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