--- title: "Eye Cloud Pro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Eye Cloud Pro Software - reviews, pricing plans, popular comparisons to other Optometry products and more." source_url: "https://www.capterra.com/p/239650/Eye-Cloud-Pro/" page_type: "product" language: "en" --- # Eye Cloud Pro Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Eye Cloud Pro ## What is Eye Cloud Pro? Eye Cloud Pro is a cloud-based practice management platform built exclusively for optometry. Designed by optometrists for optometrists, it combines EHR, optical POS, billing, inventory management, scheduling, and payments into a single connected system. The EHR includes customizable exam templates, image annotation, trackable tonometry, diagnosis codes, and e-prescribing. Billing tools cover compliant claims, audit protection, and revenue cycle management, while automated payment reminders and eligibility verification reduce administrative burden. The optical POS connects directly to patient records and inventory, and direct lab integrations with automated contact lens ordering are available for practices that need full operational connectivity. Multi-location inventory visibility, centralized reporting, and role-based access controls support practices of every size. ## What is Eye Cloud Pro used for? [Optometry](https://www.capterra.com/optometry-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Ophthalmology EMR](https://www.capterra.com/ophthalmology-emr-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $259 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Eye Cloud Pro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.eyecloudpro.com/&name=Eye Cloud Pro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Eye Cloud Pro 4.3 (19) VS. [4.5 (205)](https://www.capterra.com/p/124589/RevolutionEHR/reviews/) Starting Price $259 Per Month Starting Price $319 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (19) Ease Of Use 4.4 (205) Value For Money 4.2 (19) Value For Money 4.5 (175) Customer Service 4.2 (19) Customer Service 4.5 (198) ## Eye Cloud Pro alternatives [4.8 (56)](https://www.capterra.com/p/143827/Liquid-EHR/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (56)](https://www.capterra.com/p/225457/Anagram/reviews/) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [iTRUST](https://www.capterra.com/p/181958/iTRUST/) [5.0 (151)](https://www.capterra.com/p/181958/iTRUST/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181958/iTRUST/) [Acuitas 3 OmniChannel Edition](https://www.capterra.com/p/10028058/Acuitas-3-OmniChannel-Edition/) [4.4 (12)](https://www.capterra.com/p/10028058/Acuitas-3-OmniChannel-Edition/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10028058/Acuitas-3-OmniChannel-Edition/) [View all alternatives](https://www.capterra.com/p/239650/Eye-Cloud-Pro/alternatives/) ## FAQs about Eye Cloud Pro Overview ### Which roles and teams benefit most from Eye Cloud Pro? Eye Cloud Pro is most used by optometrists, opticians, and eye care practice owners who need to manage patient records, prescriptions, and daily clinical workflows efficiently. Office managers, practice directors, and regional leaders benefit from its scheduling, operational oversight, and multi-location visibility to keep practices organized and responsive. Answer based on 18 reviews Overview ### What company size and industries is Eye Cloud Pro built for? Eye Cloud Pro serves optometry practices of all sizes, but reviewer data shows it is used entirely by small businesses, with 100% of reviewers in that segment. It is most common in Medical Practice at 67%, followed by Health, Wellness and Fitness at 17%, and is primarily used for optometry. Answer based on 18 reviews Features and Usability ### What are the key features of Eye Cloud Pro? Eye Cloud Pro offers ophthalmology and optometry practice management tools, including appointment and calendar management, patient records management, charting, and SOAP notes. It also includes claims management, insurance eligibility verification, E-Prescribing, electronic payments, audit trail, lab integration, reporting, SMS messaging, and HIPAA-compliant secure data storage. Integrations ### Which third-party tools and platforms does Eye Cloud Pro integrate with? Eye Cloud Pro integrates with 3 third-party tools: Practice Director EHR for charting, QuickBooks Enterprise for accounting and contact data, and Ensora Clearinghouse for billing. These integrations cover core practice, finance, and claims workflows, giving Eye Cloud Pro connections to the main systems mentioned in the catalog data. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Eye Cloud Pro offer? Eye Cloud Pro provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for learning product features and setup steps. Getting Started and Support ### What customer support options does Eye Cloud Pro offer? Eye Cloud Pro provides email/help desk, FAQ/forum, knowledge base, and phone support. Support is organized through written resources and direct contact options, which helps users find answers or speak with staff when needed. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 286 Optometry reviews Capterra reviewers point to these as the top priorities when choosing optometry software: - **Charting** (**68%** of reviewers rated this feature as critical) - **Appointment Management** (**55%**) - **Patient Records Management** (**60%**) Eye Cloud Pro supports all three features that reviewers rate most highly: **Charting**, **Appointment Management**, and **Patient Records Management**. Together, these capabilities help optometry practices document exams accurately, keep schedules organized, and maintain complete patient histories, allowing teams to deliver more efficient care and manage daily operations with less manual work. Patient Records Management 4.7 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details HIPAA Compliant 4.4 (13) 38.46% of 13 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Claims Management 4.5 (11) 36.36% of 11 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Charting 4.3 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. For Optometrists 4.8 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Serves Optometrists E-Prescribing 4.6 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Transmit prescriptions to pharmacies electronically Eye Cloud Pro 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - For Ophthalmologists: For medical practices that specialize in the diagnosis and treatment of eye disorders - For Optometrists: Serves Optometrists - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Inventory Management: Track and manage inventory levels to maintain proper supply - Lab Integration: Receive lab results electronically - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Multi-Location: Manage and support multiple locations - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Messaging: Send messages via SMS - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.2 (19) 4.2 Based on 19 reviews ## Pricing Value for money 4.2 (19) Eye Cloud Doctor $259.00 Per Month Value for money 4.2 (19) 4.2 Based on 19 reviews ## Integrations [ Anagram](https://www.capterra.com/p/225457/Anagram/)[ One Mnet Health](https://www.capterra.com/p/192601/Medical-Passport/)[ Aloha](https://www.capterra.com/p/178235/Aloha/)[ Optify](https://www.capterra.com/p/227866/Optify/)[ Weave](https://www.capterra.com/p/10049377/Weave/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (19) 4.2 Based on 19 reviews ## User reviews Overall rating 4.3 Based on 19 reviews Filter by rating 5(15) 4(0) 3(1) 2(0) 1(3) Mentioned topic Sorted by most recent AN Anonymous User Optometrist Medical Practice ### "Decent product, but bad service and hidden fees" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 August 19, 2026 Generally, the EHR is relatively easy once it's set up. This is the only patient management system we have used though, so I have nothing to compare. I know I did prefer to file insurance claims directly to the companies (via their portal) if possible, to save money and effort. The problem the unspoken stuff. You have to use their processing service (at the time it was called FullSteam) because "it's integrated." If you do not use this service (we don't run cards on the computer, we have an exterior machine), it's $200/mo which is crazy scammy. Also, when the doctor retired, we went through MONTHS of effort just trying to cancel. They first told me they couldn't cancel b/c I put my name on the form. Then they told me they couldn't take the 2nd one b/c they had heard the doctor had died, and so now they have to see a transfer of ownership. That's right folks. If your doctor dies, they will MAKE you send in a transfer of ownership, so they can redraft an agreement with the new owner, JUST to "offboard." We aren't even paying for the information to be retained because the office is CLOSING! Also, if you want to keep it for "Read-Only Access," it's still $150.00/month or if you want your patient information downloaded, they charge $150/hour to do this. Pros The ease of the system once it was a setup was nice. I found that filing insurance directly through insurance websites was easier than trying to deal with their complicated filing system and trizetto. Cons The setup for the program is QUITE involved, and takes a lot of time. As the person who set up the program with the ECP people, I was lucky enough to be the only one who really knew how to use the program, which meant endless questions. Alternatives considered [Eyefinity Encompass](https://www.capterra.com/p/156685/Eyefinity-EHR/) Reasons for choosing Eye Cloud Pro I don't know it was a long time ago like 7 years Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Reagan H. Optician Medical Practice ### "Eye Cloud Awesomeness" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2026 My overall experience is really great! We have been using it for a long time now and it is one of the best software systems that I have used so far in the office! Pros It is very easy to use and I can log onto it anywhere. It is super easy to use and it is great value for your money! They have great customer support and it is easy to access your patients' information. Amazing communication and they have great features. Cons There are frequent outages, but I would say that it is still a great software system to use for eye doctor offices! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. carl J. Optometrist Medical Practice ### "EyeCloudPro is hard to beat." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 21, 2024 I've worked with most Optometry office management systems and I find EyeCloud the easiest to use (and it happens to be very price competitive). Pros I initially was concerned about a cloud based office management system, but I quickly learned that this system worked much better than all the server based systems I had used before. Cons Some competitors EHR sections are more robust. Switched from [Practice Director EHR](https://www.capterra.com/p/79132/Practice-Director/) This switch was related to company transitions, but I've also used other systems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BT Boris T. Owner Medical Practice ### "DO NOT USE. " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 7, 2024 Way too expensive. They charge you $200 extra for not using a feature. There are other systems that are so much cheaper and just as easy to use. Scammers! DO NOT USE Pros The system itself is easy to use. But the pricing structure is horrible. Cons Way too expensive. They charge you $200 extra for not using a feature. There are other systems that are so much cheaper and just as easy to use. Scammers! DO NOT USE. Reasons for choosing Eye Cloud Pro I guess the picked up the phone first. But not worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TZ Tonia Z. Practice Director Medical Practice ### "Very Poor Product, Lack of Transparency, Tie-In-Sales Conduct, HIDDEN COSTS, MONTHLY PENALTIES FOR NOT ADDING PAYMENT INTEGRATION SYSTEM." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 2, 2024 The worst in every aspect with respect of their product. But this is not all, if business ethics and transparency are core values for you, do not ever acquire any product from Eye Cloud Pro. Starting in July of 2024, Eye Cloud Pro forced all their clients to switch from their current Merchant Services to the Eye Cloud Payment Integrated System or they will charge them a $200.00 monthly penalty on the top of the price of their monthly service. This is known as a Tie-In-Sales, a harmful conduct, illegal, against the law way to do business. Our practice subscribed to Eye Cloud Pro Optical Software solution and now has been FORCED TO ACQUIRE THEIR PAYMENT INTEGRATED SERVICES. We have consistently declined to add Eye Cloud Pro Payment Integrated Services, and we have been penalized with a $200.00 monthly fee, which represent a 57% penalty for not switching to their new payment services. Not only that, but if you cancel your services with them, THEY WILL CHARGE YOUR PRACTICE A FEE OF $150.00 PER HOUR TO DOWNLOAD A PDF FORM OF YOUR PATIENT EXAMS, meaning that if you have an extensive portfolio of clients, it may take several hours, which multiplied by $150.00 will represent a significant harm to your finances. So, to preserve the integrity of your practice, look for better solutions and DO NOT EVER ACQUIRE ANY PRODUCT FROM EYE CLOUD PRO. Pros During more than 20 years, I have extensively worked with a variety of software solutions and Eye Cloud Pro is by far the worst one I have used. Cons It is a very poor product. All reports available lack completeness, structure and accuracy. Their support is even worst, you can never reach anyone by phone. In fact, you will have to let you name and phone number and they will return your call a few days later, if they return. If you inquire about the product, their team will say that you can customize the reports, but when you call to get information on how to customize your reports, their support (which is actually a representative and not an IT person) tells you that you can't actually make any changes to "that specific" report, which ends up applying to every report! Non comprehensive reports result in much extensive work to cross information/data from multiple reports to gather a quality set of information needed for an accurate analysis. That's exactly what happens with Eye Cloud Pro reports. They lack every aspect needed to help business owners to have reliable and comprehensive information, a very inefficient product to help on the management of an optometry practice. Switched from [Crystal Practice Management](https://www.capterra.com/p/91368/Crystal-Practice-Management/) Partner heard about the software and wanted to try it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. affoue roseline K. AUXILLIARE PHARMACIE Hospital & Health Care ### "Eye Cloud Pro gestion de dossier electronic de patient " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 27, 2023 je l'utilise pour mes besoin avec des clients Pros Eye Cloud Pro gestion de dossier electronic de patient Cons pas d'inconvénient dans son utilisation Switched from [Sightview](https://www.capterra.com/p/5411/ManagementPlus/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Optometrist Health, Wellness and Fitness ### "Poor product and failed attempted with customer service " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 23, 2022 Terrible Pros There is absolutely nothing that I would recommend about this product. Cons The ehr is very poor done needs way to many clicks and is very hard to use. Customer service is terrible and I would not recommend. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Guillermo M. Regional Manager Management Consulting ### "Great software, great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2022 We have better organization with the Team, great communication through the Software, faster way of billing insurance due to the organization within the system Pros Easy to use, great organization, great software support specially from \[SENSITIVE CONTENT\] Cons Night view mode, customization on deposit reports, end of the days A/R changes Switched from [iSAMS](https://www.capterra.com/p/52870/iSAMS/) Needed a more modern and better product Alternatives considered [Eyefinity OfficeMate](https://www.capterra.com/p/80537/OfficeMate/) Reasons for choosing Eye Cloud Pro Better options were offered Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JC Jennifer C. manager Health, Wellness and Fitness ### "EYECLOUD PRO the best ehr system " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2022 More streamlined from start to finish. Insurance verification to making insurance payment and patient payment has never been easier Pros This is the easiest to navigate ehr system I have ever set up and used. Everything is streamlined and invoicing is simple. Cons We did have to do most of the set up ourselves. Took some time but it did help us to get more familiar with the program Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Susan K. President Medical Practice ### "Best EHR out there!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2022 Great helpful staff. Love the software. Pros Ease of use, ability to do everything and not have to hire third parties Cons Claims too difficult and convoluted . Hard to learn and implement Switched from [Practice Director EHR](https://www.capterra.com/p/79132/Practice-Director/) They got bought out Reasons for choosing Eye Cloud Pro Overall great Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/239650/Eye-Cloud-Pro/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.