# Eye Cloud Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Eye Cloud Pro the right Optometry solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/239650/Eye-Cloud-Pro/reviews --- Eye Cloud Pro 4.3 (18) [View alternatives](https://www.capterra.com/p/239650/Eye-Cloud-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Eye Cloud Pro Ease of use 4.4 Customer Service 4.2 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use carl J. Optometrist Medical Practice Used the software for: 2+ years ### "EyeCloudPro is hard to beat." December 21, 2024 5.0 I've worked with most Optometry office management systems and I find EyeCloud the easiest to use (and it happens to be very price competitive). Pros I initially was concerned about a cloud based office management system, but I quickly learned that this system worked much better than all the server based systems I had used before. Cons Some competitors EHR sections are more robust. Switched from [Practice Director EHR](https://www.capterra.com/p/79132/Practice-Director/) This switch was related to company transitions, but I've also used other systems. Review Source RY Rischel Y. Optometrist Medical Practice Used the software for: 1-2 years ### "Easy to learn, easy to use" January 4, 2022 5.0 Eye Cloud Pro has been listening and responding to consumer feedback and industry overall requirements. I like that the system keeps a confirmation that prescriptions were released to patients. Even though I don't use some of the features that are newly available (two way texting) I see that it is available because others have requested it so I feel like the company is responsive. My needs may change in the future since my colleagues are requesting this so it's nice to know that the company is not stagnant. Pros Eye Cloud Pro is a straightforward software that gets the job done. For a non-niche optometry office that sees mostly glasses, contact lenses, and medical office visits the charts are clean without a lot of cluttering of every single possible test. Of course there is an empty special testing section that you can add your own notes. IOP is charted in a graph so you can see trend without flipping back to previous visits. You can even email the patient their prescription and it records that this was done. The best is that it is easy for staff to learn to use because it is intuitive. Reports are many and detailed. Like being able to track number of patients seen and for what procedure, number of frames sold and which brands/manufacuturers, what percentage of patients are attribute to which third parties, production broken down by staff/doctor. Cons It would be nice to have it integrated with VSP billing and glasses order entry since we use VSP so much, would reduce having to double entry and reduce input errors. Would also like to integrate the EOBs when VSP comes in so we can post to each item. Currently since we do this manually we only separate services and bulk materials. We could do it manually but not worth the time to do it manually. Reports are many and detailed but would like one that gives the true net since so much is written off due to third party. Alternatives considered [Eyefinity Encompass](https://www.capterra.com/p/156685/Eyefinity-EHR/)[Crystal Practice Management](https://www.capterra.com/p/91368/Crystal-Practice-Management/)[Eyefinity OfficeMate](https://www.capterra.com/p/80537/OfficeMate/) Reason for choosing Eye Cloud Pro Smaller company was easy to get ahold of/and speak with representatives. They purchased Practice Director so I felt like they would understand handling migration. The system looked simpler to use and navigate than others even knowing that it did not integrate with VSP. The price was right. Review Source RH Reagan H. Optician Medical Practice Used the software for: 2+ years ### "Eye Cloud Awesomeness" March 27, 2026 5.0 My overall experience is really great! We have been using it for a long time now and it is one of the best software systems that I have used so far in the office! Pros It is very easy to use and I can log onto it anywhere. It is super easy to use and it is great value for your money! They have great customer support and it is easy to access your patients' information. Amazing communication and they have great features. Cons There are frequent outages, but I would say that it is still a great software system to use for eye doctor offices! Review Source BT Boris T. Owner Medical Practice Used the software for: 1-2 years ### "DO NOT USE. " October 7, 2024 1.0 Way too expensive. They charge you $200 extra for not using a feature. There are other systems that are so much cheaper and just as easy to use. Scammers! DO NOT USE Pros The system itself is easy to use. But the pricing structure is horrible. Cons Way too expensive. They charge you $200 extra for not using a feature. There are other systems that are so much cheaper and just as easy to use. Scammers! DO NOT USE. Reason for choosing Eye Cloud Pro I guess the picked up the phone first. But not worth it. Review Source CT Christopher T. Optometrist Medical Practice Used the software for: 1-2 years ### "Great EHR for the price!" January 6, 2022 5.0 I am very happy with ECP. I always tell my colleagues about ECP and how user friendly it is. I rate everything in totality an 8.5/10 Pros 1\. Simplistic to use with a gradual learning curve. 2. Although there is no app, it's accessible from Mobile devices 3. Good support. The few times there is an issue the tech support is on it quickly 4. Clean, professional look that is completely customizable. 5. Reliable. In over a year the system has been down less than 10min. Cons 1\. Takes a long time to implement changes. 2. Contact lenses are not up to date and need to be entered by the office manually. 3. Contact lens parameters are not input into the system. You can enter CLS Rx's that are not offered which means you have to look online or at a TQ to verify the CLS parameters before finalizing an Rx. Switched from [iTRUST](https://www.capterra.com/p/181958/iTRUST/) Reliability. iTrust was crashing constantly. Review Source TZ Tonia Z. Practice Director Medical Practice Used the software for: 1-2 years ### "Very Poor Product, Lack of Transparency, Tie-In-Sales Conduct, HIDDEN COSTS, MONTHLY PENALTIES FOR NOT ADDING PAYMENT INTEGRATION SYSTEM." August 2, 2024 1.0 The worst in every aspect with respect of their product. But this is not all, if business ethics and transparency are core values for you, do not ever acquire any product from Eye Cloud Pro. Starting in July of 2024, Eye Cloud Pro forced all their clients to switch from their current Merchant Services to the Eye Cloud Payment Integrated System or they will charge them a $200.00 monthly penalty on the top of the price of their monthly service. This is known as a Tie-In-Sales, a harmful conduct, illegal, against the law way to do business. Our practice subscribed to Eye Cloud Pro Optical Software solution and now has been FORCED TO ACQUIRE THEIR PAYMENT INTEGRATED SERVICES. We have consistently declined to add Eye Cloud Pro Payment Integrated Services, and we have been penalized with a $200.00 monthly fee, which represent a 57% penalty for not switching to their new payment services. Not only that, but if you cancel your services with them, THEY WILL CHARGE YOUR PRACTICE A FEE OF $150.00 PER HOUR TO DOWNLOAD A PDF FORM OF YOUR PATIENT EXAMS, meaning that if you have an extensive portfolio of clients, it may take several hours, which multiplied by $150.00 will represent a significant harm to your finances. So, to preserve the integrity of your practice, look for better solutions and DO NOT EVER ACQUIRE ANY PRODUCT FROM EYE CLOUD PRO. Pros During more than 20 years, I have extensively worked with a variety of software solutions and Eye Cloud Pro is by far the worst one I have used. Cons It is a very poor product. All reports available lack completeness, structure and accuracy. Their support is even worst, you can never reach anyone by phone. In fact, you will have to let you name and phone number and they will return your call a few days later, if they return. If you inquire about the product, their team will say that you can customize the reports, but when you call to get information on how to customize your reports, their support (which is actually a representative and not an IT person) tells you that you can't actually make any changes to "that specific" report, which ends up applying to every report! Non comprehensive reports result in much extensive work to cross information/data from multiple reports to gather a quality set of information needed for an accurate analysis. That's exactly what happens with Eye Cloud Pro reports. They lack every aspect needed to help business owners to have reliable and comprehensive information, a very inefficient product to help on the management of an optometry practice. Switched from [Crystal Practice Management](https://www.capterra.com/p/91368/Crystal-Practice-Management/) Partner heard about the software and wanted to try it. Review Source cN chaka N. optometrist Medical Practice Used the software for: 6-12 months ### "Eye Cloud pro all around EHR" January 4, 2022 5.0 excellent, \[SENSITIVE CONTENT\] with ECP is soo helpful. He answers all of my questions very quickly and sends graphics to explain. Pros I love that it sends appointment reminders by email, text and phone, it has a time clock for employees, I have all my inventory integrated with EHR, I can easily run all kinds of reports. Cons I wish ECP would integrate with Weave so we can have automatic patient based for our phones Alternatives considered [Eyefinity OfficeMate](https://www.capterra.com/p/80537/OfficeMate/) Reason for choosing Eye Cloud Pro because it had some many extra features and the price is great Review Source SB Sally B. Office Manager Medical Practice Used the software for: 2+ years ### "Very convenient" January 5, 2022 5.0 Integration to Eye Cloud Pro from our previous software was pretty seamless. Everyone was very helpful and continue to be when we have questions. Pros The ability to log into Eye cloud Pro from a location other than the office is very convenient. Cons Unfortunately, when there are internet issues, our systems are down. The ability to modify patient statements would be a plus. Reason for choosing Eye Cloud Pro ECP seemed to be a straight forward EHR. Very easy to use. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) We were looking for an EHR that was focused on Optometry and did not have a lot of "clutter" that we would never use. Review Source KC Kelley C. Owner Medical Practice Used the software for: 2+ years ### "Kelley's Optical" January 4, 2022 5.0 Pros Love that I can see exactly how much I spent in each product category so I can see where and how much to spend for replenishment of product. Cons Haven't found anything yet but when I do, I am confident the customer service team will explore options for a resolution Alternatives considered [RevolutionEHR](https://www.capterra.com/p/124589/RevolutionEHR/) Reason for choosing Eye Cloud Pro Ease of use/Better customer service/more highly recommended by peers Review Source VR Verified Reviewer Optometrist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Poor product and failed attempted with customer service " November 23, 2022 1.0 Terrible Pros There is absolutely nothing that I would recommend about this product. Cons The ehr is very poor done needs way to many clicks and is very hard to use. Customer service is terrible and I would not recommend. Review Source KH Kendra H. Optometrist/owner Medical Practice Used the software for: 1-2 years ### "Perfect system for a small practice, solo doctor" January 4, 2022 5.0 Overall, very happy with the system. As an optometrist taught in the hybrid era of EHR and paper charts, I tried multiple times to make the switch to EHR and always went back to paper records out of ease of use and time restraints. This one finally stuck! Thank you! Pros Ease of use, was able to learn to chart quickly and document efficiently. Prior medical records from another system were able to be uploaded and accessed easily. ERx system saved me so much time as I previously had to call pharmacies. Medication lists have finally been revised and are easy to use and find what I am looking for. Cons It would be extremely helpful to have the ability to mark a glasses or contact lens Rx inactive in the list, particularly with cL trials given by the doctor or if a Rx changed mid-year. Also an alert window that populates as soon as a patient is selected to warn of habitual no shows, balance on account, etc would be very helpful. Review Source GM Guillermo M. Regional Manager Management Consulting Used the software for: 2+ years ### "Great software, great support" February 14, 2022 5.0 We have better organization with the Team, great communication through the Software, faster way of billing insurance due to the organization within the system Pros Easy to use, great organization, great software support specially from \[SENSITIVE CONTENT\] Cons Night view mode, customization on deposit reports, end of the days A/R changes Alternatives considered [Eyefinity OfficeMate](https://www.capterra.com/p/80537/OfficeMate/) Reason for choosing Eye Cloud Pro Better options were offered Switched from [iSAMS](https://www.capterra.com/p/52870/iSAMS/) Needed a more modern and better product Review Source RB Ryan B. Optician Accounting Used the software for: 2+ years ### "Don't fall for RevolutionEHR!!!" January 1, 2022 5.0 Used Eye Cloud Pro for a few years, setting up a new office with REV and it's a nightmare... We should have used Eye Cloud Pro Pros Get quotes out quickly, fully integrated with VisionWeb (unlike REV), customizable more that REV, everything is on one invoice (REV divides insurance invoices) and most of all Eye Cloud Pro has much less "clicking" than REV so you can get quotes, bill, record billing all twice as fast as REV. Cons There is a bug with tracking product shipped by USPS that is supposed to be fixed in 2022 Review Source JC Jennifer C. manager Health, Wellness and Fitness Used the software for: 1-2 years ### "EYECLOUD PRO the best ehr system " February 8, 2022 5.0 More streamlined from start to finish. Insurance verification to making insurance payment and patient payment has never been easier Pros This is the easiest to navigate ehr system I have ever set up and used. Everything is streamlined and invoicing is simple. Cons We did have to do most of the set up ourselves. Took some time but it did help us to get more familiar with the program Review Source JF Jonny F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use" January 5, 2022 5.0 Besides small critical items I would like to change, overall I think the program is great. Pros Multiple locations, easy to track almost everything with system. From inventory to tracking employees track records and commission. Cons Lab remakes needs to be redesign. The lab remakes should be done with its own simple remake tab. Insurance submission/writeoff/payments should have a employee history to know who is changing status of billing. Alternatives considered [Eyefinity Encompass](https://www.capterra.com/p/156685/Eyefinity-EHR/) Reason for choosing Eye Cloud Pro User Friendly Review Source SK Susan K. President Medical Practice Used the software for: 2+ years ### "Best EHR out there!!" January 14, 2022 5.0 Great helpful staff. Love the software. Pros Ease of use, ability to do everything and not have to hire third parties Cons Claims too difficult and convoluted . Hard to learn and implement Reason for choosing Eye Cloud Pro Overall great Switched from [Practice Director EHR](https://www.capterra.com/p/79132/Practice-Director/) They got bought out Review Source SD Stacy D. Owner Medical Practice Used the software for: 1-2 years ### "Eyecloud Pro keeps us on track!" January 4, 2022 5.0 Very good. Tech support has been great to work with and questions are answered quickly and accurately Pros ECP keeps us on track for patient orders, account receivables and all around customer records. Our office does not have a doctor and ECP is a simple, easy to use program for records and ordering. Cons some reports aren't as concise and easy to find as I'd like. Inventory management is confusing sometimes, however, I believe Inventory management is never easy no matter the program! Review Source affoue roseline K. AUXILLIARE PHARMACIE Hospital & Health Care Used the software for: Less than 6 months ### "Eye Cloud Pro gestion de dossier electronic de patient " October 27, 2023 5.0 je l'utilise pour mes besoin avec des clients Pros Eye Cloud Pro gestion de dossier electronic de patient Cons pas d'inconvénient dans son utilisation Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.