--- title: "Matrix42 Enterprise Service Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Matrix42 Enterprise Service Management Software - reviews, pricing plans, popular comparisons to other ITSM products and more." source_url: "https://www.capterra.com/p/239651/Matrix42-Service-Management/" page_type: "product" language: "en" --- # Matrix42 Enterprise Service Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Matrix42 Enterprise Service Management ## What is Matrix42 Enterprise Service Management? Inspire your customers with excellent service and offer your employees the best employee experience. Satisfied customers are the key to increase revenue and productivity. Outstanding service quality starts with satisfied employees. They need an efficient workspace to deliver high service quality. ## What is Matrix42 Enterprise Service Management used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[CMDB](https://www.capterra.com/cmdb-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Matrix42 Enterprise Service Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.matrix42.com&name=Matrix42 Enterprise Service Management) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Matrix42 Enterprise Service Management 5.0 (1) VS. [4.6 (15)](https://www.capterra.com/p/178220/Virima/reviews/) Starting Price Contact vendor Starting Price $10000 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (1) Ease Of Use 4.3 (757) Value For Money 5.0 (1) Value For Money 4.9 (537) Customer Service 3.0 (1) Customer Service 4.9 (547) ## Matrix42 Enterprise Service Management alternatives [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (774)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227102/JIRA-Service-Management/) [Freshservice](https://www.capterra.com/p/132997/Freshservice/) [4.6 (792)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132997/Freshservice/) Highest Rated [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/) [4.7 (145)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144825/BOSS-Solutions/) [HaloITSM](https://www.capterra.com/p/200140/HaloITSM/) [4.7 (44)](https://www.capterra.com/p/200140/HaloITSM/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/200140/HaloITSM/) ## FAQs about Matrix42 Enterprise Service Management Overview ### What company size and specific industries is Matrix42 Enterprise Service Management built for? Matrix42 Enterprise Service Management is designed for mid-sized to large organizations that need support for IT asset management and IT service operations. It is aimed at IT asset managers and IT support managers across industries, rather than a specific sector, making it suitable for general enterprise and internal IT environments. Features and Usability ### What are the key features of Matrix42 Enterprise Service Management? Matrix42 Enterprise Service Management offers help desk and ticket management, incident and problem management, and a self service portal. It also includes workflow management, approval process control, and automated routing, plus asset tracking, inventory management, change management, SLA management, reporting, and role-based permissions. Integrations ### Which third-party tools and platforms does Matrix42 Enterprise Service Management integrate with? Matrix42 Enterprise Service Management integrates with Active Directory Manager, Microsoft Azure, Microsoft Entra ID, and Intune HRMS. It connects to identity and access management tools for directory control, cloud administration, and user provisioning, with Active Directory Manager named by reviewers as part of access and target group management. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Matrix42 Enterprise Service Management offer? Matrix42 Enterprise Service Management provides in person training, webinars, and documentation to help teams get started. In person training supports guided instruction, webinars offer live remote sessions, and documentation gives written reference material for self-paced learning and feature lookup. Getting Started and Support ### What customer support options does Matrix42 Enterprise Service Management offer? Matrix42 Enterprise Service Management provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available for support topics, so user experience details about response times or helpfulness cannot be stated from the catalog data. ## Features AI summary Based on 816 ITSM reviews Capterra data shows that buyers of ITSM software rank the following features as their top priorities: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) Matrix42 Enterprise Service Management supports all three features that reviewers rate most highly: Asset Tracking, Support Ticket Management, and Incident Management. Together, these capabilities help businesses keep visibility into IT assets, manage service requests efficiently, and respond to issues faster, allowing teams to maintain service quality and improve day-to-day IT operations. Asset Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Audit Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Compliance Tracking 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Configuration Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify component attributes like servers, hardware, software, and manage relationships across all services Cost Tracking 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process to track, record, and analyze expenses that occurred over the entire duration of a given project Inventory Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Matrix42 Enterprise Service Management 66 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Visualization: Graphical representation of data - Device Auto Discovery: Automatically scan the network for devices and take pre-defined actions upon discovery - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Endpoint Management: Track status, assign actions, and control access to systems for devices within the organization - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Impact Management: Analysis of impact/effect on IT services and other business processes - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - License Management: Track and organize the number of licenses available to the organization - Mobile Device Management: Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial available Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[ Intune HRMS](https://www.capterra.com/p/197388/Intune-HRMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (1) 3.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Przemek P. Senior IT Specialist Information Technology and Services ### "Matrix42 complexed environment configuration and management in one place" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 12, 2023 My overall experience is very good. This is the tool I use every day for almost 6 years and I am happy I can use it for software management. Pros As an administrator of software assets in a big company what I like the most in Matrix42 is control over software life cycle, from installation through update to removal if needed. I have control over what software is installed on all company machines. Cons Complexity of the tool is high and it is hard to train new administrators. They require a lot of experience before they are able to work with no supervision. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.