--- title: "Smart911 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smart911 Software - reviews, pricing plans, popular comparisons to other Emergency Notification products and more." source_url: "https://www.capterra.com/p/239663/Smart911/" page_type: "product" language: "en" --- # Smart911 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Smart911 ## What is Smart911? Providing 9-1-1 telecommunicators and first responders powerful capabilities for handling, dispatching, and responding to emergency calls more efficiently and effectively with location data, Smart911, live video streaming, georeferenced floor plans, and text-from-911 capabilities. ## What is Smart911 used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Emergency Notification](https://www.capterra.com/emergency-notification-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smart911?[Manage this product listing](https://www.g2.com/products/smart911/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smart911 4.0 (1) VS. [4.4 (1,055)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.3 (859) Value For Money 4.0 (1) Value For Money 4.2 (786) Customer Service 3.0 (1) Customer Service 4.4 (763) ## Smart911 alternatives [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (339)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.7 (971)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (535)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Smart911 Overview ### What company size and specific industries is Smart911 built for? Smart911 is designed for public safety organizations, especially emergency dispatch centers, telecommunicators, and first responders of any size. It fits government and public safety operations that handle emergency calls, with tools for messaging, location tracking, collaboration, and call recording. Features and Usability ### What are the key features of Smart911? Smart911 offers an activity dashboard, activity tracking, initial assessments, real-time reporting, and reporting & statistics. It also includes a self-service portal and supports inpatient/residential and mental and behavioral health workflows, covering core monitoring, intake, and data reporting functions. Getting Started and Support ### What training and onboarding options does Smart911 offer? Smart911 provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation serves as written reference, and videos provide visual walkthroughs. Getting Started and Support ### What customer support options does Smart911 offer? Smart911 provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Support is presented through multiple contact and self-service channels, giving users several ways to get help when needed. ## Features AI summary Based on 2,869 Emergency Notification reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating mental health software: - **HIPAA Compliant** (**76%** of reviewers rated this feature as critical) - **Charting** (**57%**) - **EMR/EHR** (**59%**) Smart911 is designed around emergency response and safety coordination rather than core clinical practice management features. The product provides tools for sharing critical safety information with first responders and improving communication during emergencies, helping organizations and communities respond faster, access relevant details when needed, and support more informed decision-making in urgent situations. Activity Dashboard 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Initial Assessments 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Conduct intake assessments to determine patient health status, medical history, conditions, etc. Appointment Scheduling Schedule appointments via a calendar Contact Management Manage, organize, and store contact information EMR/EHR Create and securely store digital patient records Mass Notifications Send messages to multiple recipients at the same time Smart911 8 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Appointment Scheduling: Schedule appointments via a calendar - Contact Management: Manage, organize, and store contact information - EMR/EHR: Create and securely store digital patient records - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Mass Notifications: Send messages to multiple recipients at the same time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) ### Starting price Free trial not available Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (1) 3.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Owner Entertainment ### "Smart911 Is A Smart Move" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 16, 2024 I signed up and get occasional emails asking if my info has changed. That was helpful because I moved and forgot about the app. Pros I liked being able to share information with my family. Cons I wonder about privacy given all the data breaches that happen with other companies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.