# WPML Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WPML the right Translation Management solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/239709/WPML/reviews --- WPML 4.6 (166) [View alternatives](https://www.capterra.com/p/239709/WPML/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of WPML Ease of use 4.1 Customer Service 4.7 ## Pros and Cons in Reviews KY Kiril Y CEODesign, 2 - 10 employeesUsed the software for: More than 2 years. “It allows me to easily translate the website into multiple languages and even can to that automatically on a professional level!“ December 22, 2025 CB Carmen B PartnerManagement Consulting, 2 - 10 employeesUsed the software for: 1-2 years. “Some of them even interrupted/stopped the connection - you then get the error message that the supporter is experiencing technical problems. When you try to open a new support ticket, the next supporter informs you to go back to the other one.“ October 14, 2024 GÖ Günal Ö Chief Solution ArchitectTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “The plugin, automatically catalogs and indexes content in the background while you build the website content in default language, and then let's you or another team translate it. If the content is modified in one language, it is easy to track what to translate to maintain consistency - no guesswork.“ July 9, 2024 PS Peter S MDComputer Software, Self-employedUsed the software for: 1-2 years. “Notification of response didn’t get to me in a timely fashion.“ January 27, 2026 GS Gabriel S Lead DeveloperInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “It is the most feature rich and also the most affordable premium multi language plugin that gives you full ownership of your data, i.e. your translation are stored as posts in the WordPress database.“ November 22, 2024 RM Redaktion M web designer and social media managerPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “E.g.: user roles are not working as supposed.“ March 3, 2026 KY Kiril Y CEODesign, 2 - 10 employeesUsed the software for: More than 2 years. “WPML is a powerfull software that can easy translate the website into multiple languages.“ December 22, 2025 RM Redaktion M web designer and social media managerPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “WPML-support is often misunderstanding issues in question.“ March 3, 2026 ## Showing most helpful reviews Showing 1-25 of 166 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bassam N. Admin Medical Practice Used the software for: Less than 6 months ### "Great support" January 17, 2025 5.0 Very helpful support, knowledgeable, and friendly. Pros It covers everything, all the bits and details. Cons Somehow takes some time reply to a support ticket, just hoped it is a little faster. Alternatives considered [TranslatePress](https://www.capterra.com/p/276910/TranslatePress/) Reason for choosing WPML 1\. covers all aspects of language translation for a wp 2. good feedback online Review Source AB Alexander B. Digital GTM Manager Telecommunications Used the software for: 1-2 years ### "Great product, great support " September 19, 2025 5.0 Great experience from product to support! Flexible solution that’s easy to use and getting started with. Pros Great product, simple to use and fast to get started with. I’ve also been in contact with their support for various reasons, which they have always solved excellently. Just recently \[sensitive content hidden\] at the WPML support team helped me really professionally! Recommend WPML highly and also shout out to \[sensitive content hidden\] for amazing support. Cons Interface in the plugin could be a little bit better. Not a big issue, but would make it a bit easier to understand whilst getting started. Alternatives considered [Weglot](https://www.capterra.com/p/200736/Weglot/)[TranslatePress](https://www.capterra.com/p/276910/TranslatePress/) Reason for choosing WPML Best overall product that we could customize to our needs. Compatible with everything we need. Review Source RS Roman S. Webdesigner Graphic Design Used the software for: 2+ years ### "setting up the language switcher" May 6, 2026 5.0 I was solving a problem with WPML visual compatibility in the Impreza theme. The default settings were not working as expected. \[sensitive content hidden\] provided me with valuable information, and I finally solved the problem. Pros I've been using WPML for many years, it always works reliably and the support is great and always tries to help. Cons Everything is OK. I haven't encountered a problem that couldn't be solved yet. The support is always qualified. Review Source RM Redaktion M. web designer and social media manager Publishing Used the software for: 2+ years ### "A very helpful tool – with a lot of very unnerving and time-wasting shortcomings" March 3, 2026 2.0 A very helpful tool – with a lot of very unnerving and time-wasting shortcomings. WPML-support is often misunderstanding issues in question. Pros That it helps me translate my website's content. And that I do have a good deal of control over my work. Cons It's very cumbersome: you have to install five different plugins. The user interface is very convoluted. It often leads to conflicts with other plugins or has its own deficiencies. E.g.: user roles are not working as supposed. Support with their Maiya AI Support is below par: it just does not understand and keeps repeating the same questions. Alternatives considered [Weglot](https://www.capterra.com/p/200736/Weglot/) Reason for choosing WPML The supposed gain in control when integrating translation services in our own site. And pricing is way better. Review Source KL Kathleen L. Communications Director Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to use and great tech support" April 15, 2025 5.0 WPML has made a huge difference to our website and allowed us to communicate with our Spanish speaking users. There have been times when I was unable to properly grasp where certain features where or understand how to make them work efficiently. Each time I have had to use customer support, I have found them to be very responsive and helpful. It may take two or three communications but the issue is always solved. The last customer service rep, Kor, was wonderful in assisting me in understanding how to navigate an issue. He took the time to explain everything and even included screen shots. I always feel confident that tech support will help me resolve an issue within a short time frame. I had looked at other translating software and have found WPML to be the best solution for our needs. Pros Simple and easy to translate our entire website to Spanish which opened up our website to our Spanish speaking users. Cons It can be a little difficult to navigate but once you grasp where everything is, it's easy to use. Alternatives considered [Weglot](https://www.capterra.com/p/200736/Weglot/) Reason for choosing WPML WPML seemed to be the most powerful translation program out there and was easy to understand. Review Source PS Peter S. MD Computer Software Used the software for: 1-2 years ### "Support resolved all my issues" January 27, 2026 5.0 Happy with the outcome as they resolved all issues within 3 working days. This is much faster than other software providers. Pros The support resolved all 4 problems,some of them relating toothed interaction with another plugin (Divi) Cons Notification of response didn’t get to me in a timely fashion. This may be due to my set up but did delay some interaction. Alternatives considered [Google Translate](https://www.capterra.com/p/230852/Google-Translate/) Reason for choosing WPML In the dev set up, WPML seemed a lot more logical with the approach Review Source MW Markus W. CEO Information Technology and Services Used the software for: Less than 6 months ### "WPML and translations become child's play" July 1, 2025 5.0 I have a project (still in progress) whose website we translated into three languages using WPML, and this plugin saved us a lot of time when it came to the content. We were impressed by the way translations can be created and how flexible they are to configure, etc. Pros Flexibility and compatibility, as well as super-fast support in our language. Plus, the excellent ticket system and support staff who patiently answer all questions. Cons So far, I haven't found anything I don't like. I don't think there will be anything else to complain about either. Switched from [Pollfish](https://www.capterra.com/p/132525/Pollfish/) Because of its features and simplicity, as well as the better possibilities Review Source JW Jozsef W. Owner, photographer Photography Used the software for: 2+ years ### "WPML is a great solution to have a multilanguage WordPress website" February 27, 2025 5.0 WPML is quite complex, but I rarely have had any bugs or issues with the software. Pros It is a solution that makes it possible that I can use fully multilingual websites. Cons It might slow down websites a bit, but I did not have any serious issues. Alternatives considered [Weglot](https://www.capterra.com/p/200736/Weglot/) Reason for choosing WPML WPML offered a lifetime license back then, when I switched. It was one of the solutions offering the most. Review Source SN Simeon N. Owner Design Used the software for: 2+ years ### "Great support!" May 28, 2026 5.0 Great! I use WPML on all of my multilingual sites! Its the best tool with the best support. Recommend it! Pros The support team is absolutely amazing. Especially \[sensitive content hidden\]! Yesterday he helped me solve a problem I was struggling with for months! Cons Sometimes is feels too complex and it has many available settings. Also translating plugins strings is a bit hard for me. Review Source DL David L. Webmaster Marketing and Advertising Used the software for: 2+ years ### "Great Support" June 4, 2026 5.0 Pros I had a problem with the elementor template translation of the blog pages and Andreas from the WPML support team helped me to solve this problem. Great support! Cons WPML can be complicated if you have a bigger website with templates or shop system... Especial if you don't want to use the automatic translation feature. Review Source JCJ Joan Carles J. CEO Design Used the software for: 2+ years ### "Satisfied with WPML" July 11, 2025 5.0 I have a lifetime license and it works well all time and when there is a problem they solve it quickly. Pros Flexibility. Simplicity of use. Ready to go. Help is ever present wherever you are in. Al people who works in is very effective. Cons Too much options in string translations (laughs). It's hard to find what you need sometimes, what in the end you have successful. Review Source BG Bogdan-Alin G. Founder Human Resources Used the software for: 2+ years ### "Very (too?) good plugin" March 24, 2025 4.0 Bigul (the guy who answered my first support ticket and who I contact everytime I have a problem now) is of great help Pros The many options for translating stuff on the platform. Cons The same thing as the pros. The explanation for this also being a con is this: not knowing what you are doing, you can easily break things even when you take it step by step Review Source TV Tonny V. VIP Program Development Used the software for: 2+ years ### "Support with patience and perseverance" May 30, 2025 5.0 I had an issue I really couldn't solve myself. So I used support and luckily for me I was connected to Lauren. She was the extra pair of eyes needed to find the issue. It took a while to find what was wrong but she stuck with me throughout. Really greatful! Pros I'm a big fan on how thorough WPML works. You can really translate everything fairly easily. And the automatic translation in great! Cons I'm not a big fan of how large the plugin is. It really takes up a large amount of memory on the server. Review Source SM Seraphim M. Director Information Technology and Services Used the software for: 1-2 years ### "Powerful Translation Management for WordPress with Great Support!" February 5, 2025 5.0 Support has been excellent. My latest question was handled quickly and thoroughly by Bigul at WPML. Overall a great experience. Pros WPML is a powerful solution for WordPress translation management. I appreciate the excellent, thorough and timely support. Cons Given my experience with the plugin and with support, I can't see any cons. Review Source CM Cyndi M. president Graphic Design Used the software for: 2+ years ### "Great customer service!" April 3, 2025 5.0 \[sensitive content hidden\] looked into my issue with patience until we found a solution. Live chat was fast and easy. WPML is a great product. Pros Fast support through Chat. Stayed online while we found a solution. Cons Was not instructed prior to update supporting plugins before main plugin. Review Source RG Romain G. Own business Online Media Used the software for: Less than 6 months ### "Good support" May 7, 2025 5.0 Pros Great support, \[sensitive content hidden\] was reactive and solved quickly my issue! He explained very well what was the issue and how to solve it. Cons No cons. Plugin in complete even if it require some time to understand the full process Review Source SM Sean M. Web Developer Information Technology and Services Used the software for: 6-12 months ### "WPML tech support is great" March 24, 2025 5.0 Overall good, we had a translation go down due to a translated page being set to draft. We had no idea that would be a problem but WPML's tech support helped tremendously. \[sensitive content hidden\] helped us get back on track. Pros Great that you can set and forget translations (though be careful and have someone who can verifythe translations). Lots of options on the backend Pay-as-you-go so you are only charged for what you need. Cons There are a LOT of options, so it's a bit confusing, especially if you're not an expert in WordPress already Review Source GW Guy W. C.E.O Internet Used the software for: 2+ years ### "Highly recommended" January 14, 2025 5.0 Very good. I have been working with WPML for many years now and am happy with it. Pros Simple, robust, does what it needs to do; when it doesn't, the support is great. Cons Not much. The translation screen can sometimes be a pain, but most of the time it's o.k. Review Source FD Frossard D. Head of Brand Digital Design Used the software for: 2+ years ### "WPML the real good one translator option in Wordpress" December 10, 2024 5.0 We use wpml plugin to translate on every of website we provide to our customer. The most bigger one have 9 language and perhaps 500 pages on each language. Pros Because is the best tools to translate in wordpress, if you have more 3-4 languages. We found everytime a solution with support Cons Is little bit complex to undertand, there is several way to translate, at that could be hard for a beginner. But the documentation and support is efficient. Review Source JD Julien D. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Seamless use across four languages" December 20, 2024 5.0 Seamless implementation across four languages. A big thank you to \[sensitive content hidden\] from the support team who helped us with clear information and guidance when we had some issues/questions finding the best way to translate items such as custom fields. Pros Easily translated our entire WordPress site, including content, themes, and plugins. You can choose your preferred translation method: automatic or manual. Lastly support is efficient and reactive. Cons Nothing so far, although with all the options it can be a bit overwhelming to find the right way to do things and use WPML in an efficient way. Review Source KS Khaled S. Owner Design Used the software for: 2+ years ### "Helpful support team " March 19, 2025 5.0 I use WPML from 2018, it's my favourite translation plugin Pros Very helpful support team and amazing plugin Cons It's all good, I didn't face any problems with WPML Review Source JCA Jean Christophe A. President Internet Used the software for: 2+ years ### "www.notrejournal.eu" November 12, 2024 5.0 Pros Very fast chat assistance—I had \[sensitive content hidden\] as my assistant, an expert who solved my issue in 30 minutes, even though I’d been dealing with it for a month. \[sensitive content hidden\] was also very friendly. Cons Everything was perfect; I have nothing negative to say about the assistance I received. Review Source MD Michael D. Head of Development Computer Software Used the software for: 2+ years ### "Support and Translation" November 15, 2024 5.0 Pros All the features! The automatic translation is very good. Cons The support is best and solve all my problems. Review Source HL Hélène L. Founder of the Brand Apparel & Fashion Used the software for: Less than 6 months ### "Reliable and very effective" November 20, 2024 5.0 Pros Very effective plugin that allowed me to translate my e-commerce site. Simplified integration thanks to the step-by-step guide. I had an issue with translating the Footer, but the support team was very responsive, and Bruno Kos's help allowed me to resolve the problem in just a few minutes. Thanks to him for his responsiveness, efficiency, and availability. Cons It was kinf of hard to get the hang of but soon as i got it it became easier. Review Source SD Simon D. WordPress integrator Marketing and Advertising Used the software for: 2+ years ### "The translation solution best integrated into the WordPress ecosystem" October 10, 2024 4.0 The support interface is much improved. The support team is as competent as ever, as I found out when I spoke to \[sensitive content hidden\]. Pros Efficient translation solution compatible with many WordPress plugins Cons It's a big plugin, perhaps a little complex to configure. Future versions should perhaps offer the possibility of making it easier to use, for example by deactivating the translation flow through external translators. Still a few problems with the advanced editor of WPML. Review Source Similar Products Featured ## Related categories [Translation Management](https://www.capterra.com/translation-management-software/)