# Screeb Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Screeb the right Survey solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/239744/HeyGen/reviews

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Screeb

4.5 (42)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Screeb

Ease of use

4.5

Customer Service

4.7

## Pros and Cons in Reviews

JD

Juan Pablo D

UX ManagerAutomotive, 501 - 1,000 employeesUsed the software for: 1-2 years.

“We have been working with this tool for a year and a half to carry out the NPS tracking surveys of all our solutions, and it is really very complete and at the same time very easy to use.“

September 3, 2024

LR

Leandro R

Product ManagerE-Learning, 11 - 50 employeesUsed the software for: 6-12 months.

“Its surveys have a high response rate, but I've had way too many problems: (1) some surveys didn't show and I had no clue, and I believed it was because I was pasting the copy from Miro and hidden HTML characters were present, (2) the other time I've set a survey and got zero responses, then I got a message from the support almost a month later saying a user property I was tracking (user version) was no longer supported by their SDK and wasn't being show; (3) Android page names were not being displayed correctly until I reached out to support and they updated their SDK; (4) the high-price low-MTU number is makes really expensive to keep fresh and new users.“

June 1, 2023

## Showing most helpful reviews

Showing 1-25 of 42 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Pierre Alexis N.  
CEO  
Computer Software  
Used the software for: 2+ years

### "Screeb is our PM's best assistant"

October 11, 2023

5.0

Screeb is very easy to deploy on web and mobile apps, our team has been able to collect key user insights in few hours compared to other solutions where it took us weeks to install.

Pros

Being able to make decisions quickly using customer feedback.Be user-centric and listen to users, be able to refine surveys using AI to save time. Better understand our product and user usage.

Cons

Now I don't miss anything with this tool

Review Source

Response from Screeb

November 8, 2023

That's great feedback Pierre-Alexis ! Thanks so much for being a loyal customer!

JPD

Juan Pablo D.  
UX Manager  
Automotive  
Used the software for: 1-2 years

### "The best NPS survey tool in the market"

September 3, 2024

5.0

We have been working with this tool for a year and a half to carry out the NPS tracking surveys of all our solutions, and it is really very complete and at the same time very easy to use. From the first moment their attitude has been to help us, to try to make sure that everything is in our best interest and they have even adapted or improved things based on our suggestions. And I must also say that their response time and the time to solve incidents is very fast.

Pros

It's really easy to use and very complete. I also like the fact that they are continually adding new features.

Cons

I miss a dashboard with all the data of all my projects that is more detailed and comprehensive at the same time.

Reason for choosing Screeb

Because of the cost-benefit ratio, and because of their real interest in us using their application.

Review Source

LR

Leandro R.  
Product Manager  
E-Learning  
Used the software for: 6-12 months

### "Expensive and buggy, but promising"

June 1, 2023

3.0

I was doing product research with screeb. I was surprised with the results. Its surveys have a high response rate, but I've had way too many problems: (1) some surveys didn't show and I had no clue, and I believed it was because I was pasting the copy from Miro and hidden HTML characters were present, (2) the other time I've set a survey and got zero responses, then I got a message from the support almost a month later saying a user property I was tracking (user version) was no longer supported by their SDK and wasn't being show; (3) Android page names were not being displayed correctly until I reached out to support and they updated their SDK; (4) the high-price low-MTU number is makes really expensive to keep fresh and new users. In the end we'll be switching screeb to a transactional email + push notification tool which have in-app message surveys and offers more. It's more expensive, but doesn't have a limit of tracked people, meaning the low-response rate of regular in-app surveys will not be an issue, as we'll reach out more people than screeb.

Pros

\- Chat-like surveys have a high response- AI-based reports (list, paragraph summary, most common themes) are handy- Options to cap survey frequency and recurrency

Cons

\- New company and new product, has lot of little issues- Expensive: they count as MTU (Monthly tracked users). And it's very expensive. If you have 100k MAU, you'd need to pay a lot to track plenty of users — not suitable for Freemium products - OR - you can pay a little more and get a push notification + transactional email tool which has in-app surveys- I've lost the count of times I've reached out to support to say my survey wasn't working (running on Flutter)- Had issues with possible invisible HTML characters that the SDK couldn't process and didn't show to apps

Alternatives considered

[Qualaroo](https://www.capterra.com/p/114046/Qualaroo/)[Sprig](https://www.capterra.com/p/205463/UserLeap/)

Review Source

Response from Screeb

October 11, 2023

Hi Leandro, Many thanks for sharing your honest feedback on Screeb, this was so valuable for the team and fix bugs. As you know building technologies on mobile is a challenging and we've released a new mobile SDK which is lighter and more performing. Here are some update : https://changelog.screeb.app/changelogs/2023-08-08-mobile-sdk As per our last separate conversation via email, you know that you can contact me anytime! Thanks again ! Michael - CEO@Screeb

AB

Audrey B.  
Co-fondatrice  
Human Resources  
Used the software for: 1-2 years

### "Review on Screeb product"

January 24, 2022

5.0

I can finally get feedback from my users, very easily. I made several campaigns . Really love the experience. You should try it !

Pros

I Love the interface, the fact that it is very intuitive and nice to use. They improve the product very fast and take account of the feedback. I recommend it ! ❤️

Cons

Nothing to say here, because everytime I think about something to improve, they do it ;)

Alternatives considered

[Typeform](https://www.capterra.com/p/137289/Typeform/)

Reason for choosing Screeb

The fact that it is a conversation and not just a form. And the amazing UI and UX

Review Source

Response from Screeb

February 2, 2022

Thanks Audrey for your great feedback!

CC

Chiara C.  
Go-to-market Strategy Specialist  
Computer Software  
Used the software for: 2+ years

### "Great tool that improved our users understanding"

September 20, 2024

5.0

Pros

Screeb is extremely easy to handle: surveys can be set up, launched, edited and monitored in total independence. Plus, they are launched in-product, which is a game-changer in terms of user experience.

Cons

Some new functionalities are not always immediately applicable to our product. However, the team are always open to feedback and always do their best to fulfill our requests in the shortest amount of time (as much as possible).

Review Source

IK

Ina K.  
CRM  
Media Production  
Used the software for: I used a free trial

### "Absolut best tool"

September 26, 2024

5.0

very good, interfaces to Zendesk and Amplitude makes the usage best in class

Pros

Easy to use! This makes work fun! The AI functions are very good

Cons

Would like to see longer surveys as we like to do these from time to time

Review Source

BR

Benjamin R.  
PMM  
Accounting  
Used the software for: 6-12 months

### "Great NPS & Survey tool !"

August 14, 2024

4.0

Overall satisfied, at the company level as well

Pros

Really easy to plug & manipulate for NPS & Product survey!

Cons

Log in is not obvious, had to manage where to begin (and log from pro account)

Review Source

Response from Screeb

August 23, 2024

Thanks Benjamin for your valuable feedback and glad to see the impact for you as a Product Marketing Manager!

LA

Louay A.  
Principal Product Owner  
Retail  
Used the software for: 6-12 months

### "Impressive tool! Easy of use, analysis and implementation!"

October 12, 2023

5.0

Pros

We integrated in 2 days and we were up the third! This is how easy it was. Also, it's very easy to create an NPS survey and launch it in under 5 minutes!

Cons

I think the segmentation could be enhanced a little better in terms of deeper filtering and then linking them to the reports. It's good, but I think there is more.

Review Source

Response from Screeb

November 8, 2023

Many Thanks for your support and feedback!

CA

Chloé A.  
Product Manager  
Legal Services  
Used the software for: 6-12 months

### "The easiest way to survey"

January 13, 2022

4.0

Very good one ! They helped us each time we needed help, they even look for integration with GTM because we wanted to. They have great ideas ! And they give visibility to their users.

Pros

Very easy to configure ! The design is sober and cool. Screeb iterates very often and work hard to improve his products. Great availability of the team in case of problem.

Cons

The data analytics are not perfect so far : recent improvements help us to better understand user behavior anyway !

Review Source

Response from Screeb

January 14, 2022

Thanks Chloé for your great feedback!

GP

Ghislain P.  
Director  
Human Resources  
Used the software for: Less than 6 months

### "Best customer/user Feedback tool that helps taking right decisions "

November 25, 2021

5.0

Very good experience so far with Screeb, it helps us to plan and collect feedback from our users, you can also target a group of users and have different surveys running at the same, so best for deep analysis about your audience. It helped us to correct any internal issues, prioritized the Dev features of our product, overall it saved us time and cut indefinite internal discussion on what we need to focus on.

Pros

Ease of use User friendly Easy to implement Easy to configure

Cons

Cannot invite team mates but I believe it will be fixed in the coming months

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Screeb

Ease of use Pricing

Review Source

Response from Screeb

November 29, 2021

Thanks for your feedback ! Glad to see that Screeb adds value to your teams and your customers.

MH

Muriel H.  
IT Informatique  
Insurance  
Used the software for: 2+ years

### "Super outil Français de collecte de feedback"

October 11, 2023

5.0

Pros

Une solution parfaite clé en main pour lancer des questionnaires directement dans son application et collecter des feedback rapidement, utile pour mes projets de User Research et pouvoir mesurer des indicateurs clés dans les parcours clients

Cons

J'attends une amélioration sur les surveys URL

Review Source

Response from Screeb

November 8, 2023

Thanks Muriel for your review and you can count on us to improve the url survey, we'll keep you posted soon !

ES

Eloïse S.  
CSM  
Oil & Energy  
Used the software for: Less than 6 months

### "L'outil de sondage le plus facile à mettre en place "

July 20, 2023

4.0

Pros

J'utilise Screeb pour sonder mes utilisateurs et je n'ai jamais mis aussi peu de temps à mettre en place des sondages. L'équipe est également ultra réactive et nous aide à comprendre toutes les fonctionnalités. Merci à vous !

Cons

Pour plus de praticité, Screeb pourrait proposer une application dans d'autres langues.

Review Source

Response from Screeb

October 11, 2023

Thanks Eloïse for your review and so happy to have you on Screeb platform!

SM

Simon M.  
Growth Marketer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Super outil d'étude in app !"

October 20, 2022

5.0

Pros

SDK super simple à installer depuis Google tag ManagerWorkflow ultra-simple à mettre en place et très efficaceL'équipe qui audit nos campagnes pour le optimiser !

Cons

Rien à dire, le logiciel fonctionne très bien et est très intuitif !

Review Source

Response from Screeb

November 8, 2023

Thanks Simon ! Glad to see the impact !

MC

Mathieu C.  
Product Manager  
Internet  
Used the software for: Less than 6 months

### "Simplicité!"

August 31, 2022

5.0

Pros

La simplicité de déploiement et la gratuité du NPS.

Cons

Manque de clarté sur le dépôt de cookies.

Review Source

Response from Screeb

November 8, 2023

Thanks Mathieu for your review ! We've built Screeb with a privacy by design approach, we don't collect any personal information by default (no cookies) we explain everything in our Privacy Policy here : https://screeb.app/gdpr-privacy

Hugo V.  
Webmaster  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Une expérience intuitive, mais une version française serait un vrai plus"

October 7, 2024

5.0

En résumé, l'outil est bien pensé et agréable à utiliser, mais la traduction en français serait un vrai plus pour un service destiné au marché francophone.

Pros

J'ai récemment commencé à utiliser Screeb, et, pour le moment, mon retour est plutôt positif. L'interface du site et de l'application est intuitive et accueillante, ce qui facilite la prise en main même pour les nouveaux utilisateurs.

Cons

Toutefois, un point qui m'a semblé dommage est l'absence de version en français du site, surtout pour un service conçu pour un marché français. Cela pourrait rendre l'expérience plus confortable et accessible pour un plus grand nombre d'utilisateurs locaux.

Review Source

AF

Aurélien F.  
Product Manager  
Internet  
Used the software for: I used a free trial

### "Simple d'utilisation"

December 5, 2024

5.0

Très simple pour créer des sondages et les personnaliser

Pros

Rapide à mettre en place Facile d'usage;

Cons

Il manque un outil d'annonce de feature ou de nouveauté

Alternatives considered

[Beamer](https://www.capterra.com/p/230781/Beamer/)

Reason for choosing Screeb

meilleur, meilleur,meilleurmeilleurmeilleur

Switched from

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

pas assez de personnalisation d'enquête.

Review Source

Response from Screeb

December 11, 2024

Hi Aurelien, thank you so much for your feedback! We're thrilled to have you onboard. 😊 Just a quick note: our Product Tours and In-App Messaging features can help you announce and guide your users through new features effectively. Let us know if you'd like a quick demo—we'd be happy to show you how they work! Feel free to reach out anytime!

EA

Elodie A.  
Head of design  
Consumer Services  
Used the software for: I used a free trial

### "Un outil prometteur "

October 21, 2024

3.0

Je ne suis pour le moment qu'en phase de découverte, je test l'outil pour potentiellement l'adopter. Il a l'air très prometteur et j'ai hâte d'en découvrir plus !

Pros

La promesse de Screeb a l'air très intéressante. Les possibilités de personnalisation, les questionnaires, la bonne intégration dans les interfaces avec un design moderne ainsi que le suivi des parcours pour améliorer l'usage.

Cons

L'outil en lui même peut paraître un peu complexe à appréhender les premiers jours. Il semble y avoir beaucoup d'informations, ce qui freine un peu l'apprentissage.

Review Source

AD

Alexandre D.  
Head of Design  
Computer Software  
Used the software for: 6-12 months

### "Une super solution pour analyser l'expérience client"

July 11, 2024

5.0

Pros

La simplicité d'utilisation, à la fois ludique et performant. Il est simple de mettre en place un sondage et d'analyser la data derrière.

Cons

C'est un logiciel assez nouveau donc pas encore ultra stable, mais la réactivité des équipes est super.

Reason for choosing Screeb

La solution est complète, elle répondait à la plupart de nos besoins, facile à utiliser pour les PM et UX. La mise en avant de la data était un point important pour nous aussi.

Switched from

[AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/)

Elle ne répondait pas à nos besoins, trop cher et pas assez complet.

Review Source

Response from Screeb

July 17, 2024

Thanks a lot Alexandre for your feedback!

LB

Lénaïg B.  
Product Marketing Manager  
Computer Software  
Used the software for: 1-2 years

### "Outil très simple mais complet"

July 24, 2024

5.0

Très heureuse d'être utilisatrice, j'ai envie de mettre plein de mesure en place et de monter en compétences !

Pros

Simple à prendre en main pour une marketeuse qui n'a jamais fait de produit avant sa prise de fonction. Et pourtant très complet, je ne suis pas frustrée. Au contraire, c'est régulièrement amélioré et il y a de nombreuses nouveautés. + CSM au top !

Cons

Peut-être l'impossibilité de créer des listes en fonction de certains critères, j'aimerai plus de segmentation et d'automatismes.

Review Source

Response from Screeb

August 23, 2024

Merci Lénaïg pour votre retour! L'équipe Screeb se tient à votre disposition pour vous guider sur la plateforme pour vos missions de Product Marketing Manager!

AL

Amandine L.  
Product Manager  
Individual & Family Services  
Used the software for: 6-12 months

### "Notre utilisation de Screeb"

July 24, 2024

5.0

Pros

\- La réactivité du support - La réactivité des équipes produit / CSM - Évolution constante de l'application

Cons

\- Encore en cours de développement sur certaines fonctionnalités (adoption etc.) mais rien de bien grave pour notre utilisation !

Alternatives considered

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

Review Source

Response from Screeb

August 23, 2024

Merci Amandine pour votre feedback! L'équipe Screeb vous remercie et se tient à votre disposition si besoin d'aide!

pF

pierre F.  
chef de projet  
Computer Software  
Used the software for: Less than 6 months

### "retour sur le déploiement et le début d utilisation de screeb"

August 12, 2024

4.0

l'équipe est satisfaite et le produit correspond à nos attentes, la coordination avec screeb a été bonne

Pros

le dashboard analytics est facile à lire

Cons

la complexité du produit, long a prendre en main et le cout

Switched from

[SpreadOffice](https://www.capterra.com/p/247057/Spread-Office/)

pas adapté à notre usage, nous voulions plus de possibilités

Review Source

Response from Screeb

August 23, 2024

Thanks Pierre for your feedback! We are lucky to have you to help improve Screeb everyday! Feel free to contact us so we can better guide and assist you and your team!

LR

Louis R.  
Product Designer  
Information Technology and Services  
Used the software for: 2+ years

### "Retour sur l'utilisation de Screeb"

July 16, 2024

4.0

Pros

Faciliter de création d'enquêtes et diversité du type. Réactivité du support

Cons

Arborescence ne facilite pas toujours la compréhension de où est affichée notre enquête et son statut exact

Review Source

Response from Screeb

August 23, 2024

Merci beaucoup Louis pour votre feedback! N'hésitez pas à contacter l'équipe Screeb pour vous aider sur la création et gestions de vos questionnaires.

CC

Clara C.  
Admin  
Information Technology and Services  
Used the software for: Less than 6 months

### "Outil complet en constante amélioration"

July 8, 2024

4.0

Pros

Screeb est très facile à prendre en main, l'implémentation se fait rapidement grâce aux intégrations natives. Le support est disponible et très réactif à toutes les demandes plus ou moins techniques. Le fait que ce soit un outil français est aussi très appréciable.

Cons

La fonctionnalité recording de session qui n'est pas encore disponible

Review Source

PB

Paul B.  
Product Manager  
Computer Software  
Used the software for: Less than 6 months

### "Vraiment utile pour récolter des retours"

August 5, 2024

5.0

Pros

J'apprécie avoir le nombre précis d'utilisateurs qui utilise notre produit.

Cons

Méfiance sur l'analyse des émotions des utilisateurs. À considérer avec des pincettes.

Review Source

Response from Screeb

August 23, 2024

Merci Paul pour votre retour!

AC

Anna C.  
Head of Product design  
Printing  
Used the software for: I used a free trial

### "feedback sur le mois de test screeb"

April 23, 2024

2.0

Pros

\- l'outil : sondages, recrutement client... - formule illimité pour apprendre en continue - la personnalisation des types de sondages (design, étapes...)

Cons

\- l'implémentation non solide / abouti à ce jour chez nous - les différents touch points (tchat, mail..) - le manque de documentation s ur le produit

Reason for choosing Screeb

\- la simplicité d'implémentation et d'usage après : totale autonomie car plugué à Amplitude

Review Source

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