--- title: "Artiwise Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Artiwise Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/239780/Artiwise-Analytics/" page_type: "product" language: "en" --- # Artiwise Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Artiwise ## What is Artiwise? Artiwise, AI-powered VOC platform, drives sustainable customer satisfaction through its comprehensive analysis of call centre calls, surveys, live chats, social media, reviews and support tickets into a unified Customer Experience (CX) platform that offers a 360-degree view of actionable insights in real time. This holistic approach is possible by root-cause analysis to identify key issues and sentiment analysis to gauge customer emotions, enabling businesses to make informed, strategic actions. ## What is Artiwise used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Artiwise?[Manage this product listing](https://www.g2.com/products/artiwise/claim_requests/new?auto=true) ## Artiwise Overview Updated September 2026 AI summary Artiwise equips customer experience teams in businesses of all sizes with tools to manage feedback, run surveys, and analyze sentiment across multiple channels. Its core features include real-time analytics, customizable reports, dashboards, and alerts, while optional capabilities such as predictive analytics and workflow management help organizations track trends and respond to feedback efficiently. Deployment is cloud-based and web-accessible. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Artiwise 4.7 (6) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price Contact vendor Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (6) Ease Of Use 4.6 (10,499) Value For Money 4.8 (5) Value For Money 4.4 (6,536) Customer Service 5.0 (5) Customer Service 4.3 (5,845) ## Artiwise alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/239780/Artiwise-Analytics/alternatives/) ## FAQs about Artiwise Overview ### What company size and specific industries is Artiwise built for? Artiwise is designed for customer experience and customer success teams at organizations of any size, especially those that manage ongoing customer feedback and service interactions. The vendor description does not name specific industries, so the clearest target audience is teams focused on customer relationships rather than a particular sector. Features and Usability ### What are the key features of Artiwise? Artiwise offers feedback management, surveys and feedback, and multi-channel data collection for gathering input across sources. It also includes sentiment analysis, text analysis, and trend analysis, plus real-time analytics, customizable reports, dashboards, alerts and notifications, workflow management, and third-party integrations. Getting Started and Support ### What training and onboarding options does Artiwise offer? Artiwise provides in person training, live online sessions, and documentation. In person training supports direct instruction, live online sessions provide guided remote sessions, and documentation offers written reference material for teams that need to review product information and steps on their own. Getting Started and Support ### What customer support options does Artiwise offer? Artiwise provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. Support details are listed in the catalog, but there is no reviewer feedback available to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Artiwise supports all three of the features reviewers value most: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track sentiment and experience trends, and turn feedback data into clearer decisions, allowing teams to respond faster and improve customer satisfaction with more confidence. Feedback Management 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Surveys & Feedback 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reporting/Analytics 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Negative Feedback Management 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Third-Party Integrations 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Data Visualization 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Graphical representation of data Artiwise 22 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (6) 4.8 Based on 6 reviews ## Pricing Value for money 4.8 (5) ### Starting price Free trial available Value for money 4.8 (5) 4.8 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 4.7 Based on 6 reviews Filter by rating 5(4) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent YY Yasir Y. AI Engineer Banking ### "Working with Artiwise" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2025 My experience with Artiwise has been consistently positive, particularly in three key areas: availability, customer support, and problem-solving. ​Their team is exceptionally responsive and always available when we need them. What truly sets them apart, however, is their approach to support. Instead of offering generic advice, they dive deep into the issue to provide practical, actionable solutions. They are not just quick to respond, but more importantly, they are efficient in resolving problems, which has been incredibly valuable for our operations. Pros Efficiency, customer support and a strong team that are efficient and swift in problem solving. They are not only developing products, they stand by it. Cons If there's one minor area for improvement, it would be that on rare occasions, response times for more complex inquiries can be slightly longer than usual. However, this is a minor point in what is otherwise an excellent and highly responsive service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FY Furkan Y. AI ENGINEER Banking ### "My thoughts about Artiwise." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2025 They handle labeling, model training, service deployment, and quickly fix findings, which we really appreciate. This is why I find Artiwise very successful and admire them. Pros Artiwise’s products are very successful. The AI services we use have a very high success rate, and the fact that they are customized is very valuable to us. Cons Artiwise always stands behind its products, maintaining strong communication and providing quick responses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OK Omer K. Product Management Specialist Retail ### "Customer Comments with AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 16, 2025 After using the Artiwise panels, we have a different opinion on the customer comments. Customer reviews, especially categorized through AI, are the biggest part of our business. Pros The most important thing is a healthy relationships with Artiwise team. They are very interested about the all ıssues. For that i want to thanks again them. I wish you can do your best! Cons Generally and mostly i don't have anything to say. Maybe i can give a simple as some filter designed. But also these process are continues. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GD Gokcen D. Customer Experience Executive Real Estate ### "Write Product to Speech Analytics and Insigth Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 23, 2024 Pros With its AI solutions, Artiwise enables you to analyze all your customer conversations with the least possible effort and take the best actions by revealing the root causes. You can easily review and report these analysis results in dashboards at different detail levels, and deepen and examine each detail as you wish. With this structure, it is a great product for turning customer analyzes into action in a short time and deepening the customer experience by managing it from a single point. Cons It may require checking to ensure that special terms, which may vary depending on the industry, are converted into text and spelled correctly, but with a great customer success and support team, everything reaches the desired level in a short time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ozcan Y. Customer Experience Specialist Automotive ### "Perfect Customer Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2024 Pros Artiwise gives us a head start when designing customer experience processes and saves labor Cons I have no negative feedback at the moment Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MY Melike Yagmur D. Quality and Method Responsible Automotive ### "Best Practice" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 17, 2024 We can quickly and automatically analyze the verbatim of our customers, which we used to do manually. As a result, we come up with quick action plans. In the specially created artificial intelligence model, we can easily analyze service and sales comments. Pros Artiwise has turned our manual analysis into a quick analysis with excellent practice. With its user-friendly application, easy access was provided and it was immediately adapted. We easily analyzed all the comments from our customers and started to take our actions quickly thanks to the widgets used. Moreover, we have adapted technology to our business by having an application that we use under the name of a Best Practice.It has been an area that we apply to in every job, and this journey, which we started with a survey, started to continue in other channels. Cons There's nothing I don't like right now. Only many widgets can be added Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.