# Salonist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Salonist the right Salon solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/239848/Salonist/reviews

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Salonist

4.4 (27)

[View alternatives](https://www.capterra.com/p/239848/Salonist/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Reviews of Salonist

Ease of use

4.4

Customer Service

4.3

## Pros and Cons in Reviews

SK

Sarah K

Owner Consumer Services, 2 - 10 employeesUsed the software for: Less than 6 months.

“Nothing works consistently or as promised nonstop on customer service at night since they’re in india“

June 23, 2022

## Showing most helpful reviews

Showing 1-25 of 27 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Neeraj G.  
Co Founder  
Information Services  
Used the software for: 2+ years

### "Salonist has helped me to surmount the main day to day concerns of running a salon."

November 24, 2017

5.0

Pros

head master "Salonist has helped me to surmount the main day to day concerns of running a salon. The systems log everything, who is accessing currently, how many customers I've got till now, how much money we have charged, and which product needs a replacement. Even if I am away, I can have a track of everything with me. Having the peace of mind whilst I'm away from the salon is priceless. The reduction in paperwork has taken the pressure off me, meaning I can spend more time getting more important things done. Thank you Salonist for such priceless software"

Cons

Can minimize the customer gathering details.But the Overall Software is awesome and we loved it lot.It manages every thing we need.

Review Source

ZF

Zainab F.  
Makeup studio  
Consumer Services  
Used the software for: I used a free trial

### "Incredible journey of salonist"

August 22, 2024

5.0

I have started salonist on a trail days and it has been useful to get all record in oneplace and also we can create offer and it will send to all customer in once that's the most lovely part being salonist member or user

Pros

More easy to use and simple to book appointment and time management and help in boosting sale as well as I am now able to frequently create offer for my clients and it easily conveyed to clients

Cons

Not as such but if they sort the app for customer where they could their appointment directly

Switched from

[JHD - e SALON SPA](https://www.capterra.com/p/151175/JHD-e-SALON-SPA/)

I found salonist more easy to use and most important it is available on playstore which is quite authentic and trustworthy

Review Source

AA

Annmary A.  
Managing Director  
Publishing  
Used the software for: I used a free trial

### "THE WORST CRM SOFTWARE "

April 11, 2025

1.0

The worst experience I have had so far with any software. THE WORST.

Pros

Nothing. Very upset with their work and their app

Cons

Everything. The customer service is so bad these people do not care to reply to their clients. They are not helpful at all and do not explain the features properly before providing the service. Furthermore, the app is highly glitching and very very slow. No one should ever take this CRM software trust me would be the worst experience for you.

Review Source

KJ

Karen J.  
Medical beauty  
Cosmetics  
Used the software for: 1-2 years

### "Salonist review"

January 29, 2026

4.0

One of salonist member \[sensitive content hidden\] , helped us with all the things we were having problem with, he’s very helpful and patient.

Pros

I have a medical beauty center, and salonist was one of the most helpful and clear applications that includes all the things that we need and it’s ease of use

Cons

The least thing we liked about salonist . Only one issue about the payment method , nothing else than that

Review Source

RG

Reema G.  
OWNER  
Cosmetics  
Used the software for: I used a free trial

### "Reliable Salon Management Software for Daily Operations"

January 6, 2026

5.0

My overall experience with Salonist has been positive. It helped reduce missed appointments and improved how we manage bookings and clients. The platform feels reliable and supports salon growth by keeping operations organized and accessible.

Pros

Salonist makes daily salon operations easier to manage from one place. Online booking, appointment tracking, staff management, and client records work smoothly together. I especially like how simple it is for customers to book services anytime without calling.

Cons

There is a small learning curve at the beginning, especially when setting up services and staff schedules. However, once everything is configured, the system runs well.

Review Source

KS

Kriti S.  
co-Owner  
Cosmetics  
Used the software for: 6-12 months

### "Thank you Salonist from Amantran Beauty Clinic, Raipur, Chhattisgarh"

November 28, 2022

3.0

Promising so far looking forward to get more updates

Pros

Reporting - Variety of reporting options Prompt Support from Technical Support team

Cons

removed linkage from BiometricUpon making edits in service list it becomes cumbersome to do it manually as i cannot just type search and reach the service list based on Service group...

Alternatives considered

[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)

Reason for choosing Salonist

Zenoti though top software but very expensive

Review Source

AK

Alia K.  
Mental health  
Mental Health Care  
Used the software for: 1-2 years

### "Excellent Scheduling System with Room for Improvement"

July 1, 2024

5.0

Setting up my account was quick and straightforward, and the system’s layout is clean and well-organized. Even those who are not tech-savvy will find it easy to navigate and use.

Pros

It has made managing my schedule effortless and stress-free. The time-saving features and reliable performance have had a positive impact on my daily routine. I highly recommend salonist

Cons

So far nothing.

Switched from

[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)

Much cheaper …………………………………………………………………….

Review Source

Response from Shrivra

July 3, 2024

Thank you for your valuable feedback.

AK

Avani K.  
Founder  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Worst Software as well as Service "

October 30, 2023

1.0

I have been facing issues since beginning and my entire old data has not been updated properly and again I started to face this issues again with your software service since \[sensitive content hidden\]. The software does not function properly and causes delays in my work. I have contacted \[sensitive content hidden\] for support several times, he didn’t received any calls till today and assigned me to \[sensitive content hidden\], but the solutions they provided did not resolve the issues. As the working hours completed they aren’t able to serve the solutions. And data got disappears on its own. I am very dissatisfied with the quality and reliability of your software service.As we are into service-based industry, I need to deliver my work on time and meet the expectations of my clients. Your software service has failed to meet my needs and has caused me inconvenience, huge amount of manual work and loss of business due to getting stucked with non working of your software. Therefore, I am returning your software service and requesting a full refund of the annual charges.

Pros

While inquiring the service & the follow up was such a amazing that you can’t say no to buy.

Cons

When you purchased it. All the time issues I faced the manager & staff members are on emergency leave.

Review Source

SS

Sneha S.  
Senior Makeup Artist  
Cosmetics  
Used the software for: 2+ years

### "Best Software for Salon & Spas"

February 21, 2023

5.0

This has made my business so muc h on track. From billing to client management, stock management, employee attendance, management and payroll, It has taken care of everything. Love this software.

Pros

It is really easy to use and the interface is clean and easy to understand.It really makes the the whole process easy yet professional

Cons

So far I liked the software and there is nothing that I don't like or would want to change as of now

Reason for choosing Salonist

I think I liked how easy it was to implement it in my buisness

Review Source

Response from Shrivra

August 14, 2023

We greatly appreciate your positive feedback! It's wonderful to know that you find Salonist's user-friendly interface to be both clean and easy to understand.

VR

Verified Reviewer  
Technical Content Writer  
Information Services  
Used the software for: Less than 6 months

### "Wonderful Software!!!"

November 24, 2017

5.0

Pros

The best thing about this software is that it always keep the entire record of the customer in an impressive way. It is manageable and very easy to access.

Cons

Till now, I don't find any flaw. But I am looking forward to further enhancement of this wonderful software. Salonist you rock

Review Source

Response from Shrivra

April 9, 2021

Thanks

SR

Starr R.  
Owner/Operator  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Everything my spa business needs for all my locations, all in one place."

June 24, 2021

5.0

Amazing

Pros

Salonist is everything salons and spa need, from the front end to the back end, employee management, customer relations, marketing, I mean everything!!!! Schedule up your next 12 months campaigns, and the automations do the rest!!! Multiple options for payment collection, I mean it's definitely worth every single penny!!!!! No need for any other subscriptions, my clients can even complete their forms... And Everything is in one place!!!!

Cons

It's hard to come up with cons because the Salonist software is constantly being upgraded and updated. One thing that could improve is the Android app for all salonist customers, but they do have custom apps for individual businesses for an add-on fee which I haven't tried yet but I would love to try soon.

Review Source

AK

Anish K.  
Owner  
Cosmetics  
Used the software for: 2+ years

### "Value for Money - Salonist"

June 14, 2022

5.0

Pros

I appreciate this product. It is very easy to use. Easy to maintain customer data. All my customers also like this way of interaction. There is almost 40% growth in my product since I started using this product.

Cons

There is nothing which I don't like in this software.

Review Source

Response from Shrivra

September 27, 2022

Thanks for your valuable feedback Anish

DG

Dina G.  
Managing Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Practising Salonist has been a great experience so far"

November 12, 2019

5.0

Honestly, I don't find any issues with this software. Managing every feature is seamless

Pros

Though, i was looking for the fully-featured Salon software to fulfil all technological requirement of my salon. Lately, i came across, "Salonist". The story remains effective until now

Cons

This Salon Software has sorted all my daily chaos and has exceeded my expectations. The Salonist team has guided us once and honestly; it is totally hassle-free. It makes managing the appointment very easy and does not require any training to use. Tracking and following-up the customers has become such an easy task to manage the post-relationship with them. I am now managing a large inventory of my Salon products in an organized manner. The billing system also helps to engage potential customers with their own payment method choices. Now, i can inform the customers regarding their schedule appointments by SMS and email. The best feature of this software is that it has a customized package option.

Review Source

Response from Shrivra

January 16, 2020

Thanks for your valuable feedback

aA

alaa A.  
ceo  
Utilities  
Used the software for: 2+ years

### "nada care"

April 25, 2022

5.0

Pros

Ease of use and quick response to technical support

Cons

Almost nothing, data handling is very fast. I wish to add a WhatsApp api So that we can send messages directly to customers

Review Source

Response from Shrivra

September 27, 2022

Thanks for your valuable feedback Alaa

DB

Dilli B.  
Salon owner  
Hospitality  
Used the software for: 6-12 months

### "Best software for salons and spa"

June 10, 2022

5.0

I like salonist software.

Pros

Point of sales, daily sales reports and every bill sms.

Cons

Staff service report( Can't able to get exact details).

Alternatives considered

[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)

Reason for choosing Salonist

Pricing and reviews

Review Source

Response from Shrivra

September 27, 2022

Thanks for your valuable feedback Dilli

NS

Nupinder S.  
Assistant manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Bewildering"

June 14, 2022

5.0

Fully customized, technical support is very good

Pros

Very customized, easy to use , all type of facilities are there

Cons

I think, least word is not made for this software

Review Source

Response from Shrivra

September 27, 2022

Thanks for your valuable feedback Nupinder

NV

Narendra V.  
Business Development Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Fantastic Experience"

November 24, 2022

5.0

The overall experience has been good and we highly recommend to other prospective users.

Pros

It's easy-to-implement and cloud-based functionality along with key reports that it can generate has given us an opportunity to monitor the day-to-day activities better and focus on improvements.

Cons

If offline availability could have been great, so we are not always dependent on internet.

Review Source

Response from Shrivra

August 14, 2023

Thank you for choosing our software to enhance your operational efficiency and drive positive changes.

HS

Hari S.  
Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "Salonist software Review"

June 30, 2021

4.0

We used it for appointment settings, Payroll, and other management scenarios.

Pros

The superb integration Hairscouts needs and the user interface functionality.

Cons

i like everything about it. Nothing comes to the top of my mind that I didn't like.

Reason for choosing Salonist

Cost savings as other software were way expensive for our needs. Also good customer service.

Review Source

Response from Shrivra

September 27, 2022

Thanks for your valuable feedback Hari

aL

alejandro L.  
optometrist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great software and solution for our staff"

July 18, 2023

5.0

i love the software

Pros

Is a complete tool for managing all the activities in our spa

Cons

maybe the translation to other languages have to be carefully done.

Review Source

Response from Shrivra

August 14, 2023

We're thrilled to hear that you find Salonist to be a comprehensive tool for managing all the activities in your spa!

JC

Jessica C.  
Manager  
Retail  
Used the software for: I used a free trial

### "Game changer "

April 11, 2022

5.0

Overall we made the switch from salon iris and I won’t go back. This software streamlines all of the day to day functions at an incredible price point. We have been using the free trial but will easily pay the $29 per month.

Pros

What’s not to like? Eliminates double booking, Manages everything in one place. Literally keeps track of everything.

Cons

I have nothing bad to say! Every time I noticed a flaw the software is updated & it’s fixed within days.

Review Source

Response from Shrivra

September 27, 2022

Thanks for your valuable feedback Jessica

AD

Ankush D.  
Managing Director  
Hospitality  
Used the software for: 1-2 years

### "Satisfied "

February 20, 2020

5.0

Pros

Convenient and easy to access.. admin has all the access to change anything within the software

Cons

None so far.. the only thing is software is a bit heavy to access..

Review Source

Response from Shrivra

April 9, 2021

Thanks

SR

Surith R.  
Director  
Cosmetics  
Used the software for: 6-12 months

### "Salonist"

April 12, 2021

4.0

Pros

Its the integration with other systems and the functionality of the calendar. They have got the basic requirements right which makes it easier for us to do the daily tasks efficiently.

Cons

Support & the customization of certain functions are limited.

Review Source

SK

Sarah K.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Great price but that’s it"

June 23, 2022

1.0

Regret my time and money wasted trying to make it work

Pros

Price is the only good thing about the software

Cons

Nothing works consistently or as promised nonstop on customer service at night since they’re in india

Reason for choosing Salonist

Price

Review Source

JP

Joseph P.  
Director  
Consumer Services  
Used the software for: Less than 6 months

### "Salonist is a Great Product."

May 3, 2021

5.0

Pros

Salonist is a great product with a lot of features that make salon management easy and efficient. Covers everything from appointments to marketing.

Cons

I have only used support once and it was slow to respond. They need to improve response time so that customer support tickets are answered within 24 hours in my opinion.

Review Source

ZLL

Zin Lang L.  
Salon Owner  
Cosmetics  
Used the software for: Less than 6 months

### "Best software for my salon."

September 6, 2018

5.0

Easily solve the problem of Appointments management.

Pros

I am using salonist from the last 4 months. Now I manage my salon task easily as compare to before 4 months. I like its Easy Management of Salon Appointments feature. Salonist's members are also helpful they support me in learning this software. Thank you salonist team!

Cons

It is not multi lingual. Apart from this it is perfect software.

Review Source

Response from Shrivra

September 27, 2022

Thank you for your valuable feedback Zin Lang

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