# Page 2 | SMMware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SMMware the right Business Management solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/239866/SMMware/reviews --- SMMware 4.8 (38) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of SMMware ## Showing most helpful reviews Showing 26-38 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AP Anne P. bookkeeper Real Estate Used the software for: 1-2 years ### "Fabulous Product" September 27, 2021 5.0 The immediate assistance we receive whenever we encounter problems saves a lot of headaches. The frequent Webinars are very helpful. Pros The transition from our previous app was seamless for both management and employees. The features most valuable to us include its direct linkage to Quickbooks, which has made our accounting process more efficient and vulnerable to far fewer errors. The alerts received when employees enter time and expenses late are a godsend. The custom made add-ons for our specific business requirements are greatly appreciated. Cons Anything that was lacking at the outset was added on at our request. Review Source Response from SMMware September 29, 2021 Thank you, Anne, for sharing your feedback! KS Karen S. Co-Founder + Co-Owner Consumer Services Used the software for: 2+ years ### "SMMware changed the way we do business!" September 21, 2021 5.0 We embraced SMMware as the go-to software for our Franchise business and take advantage of many of the services included in our subscription. Pros We love having all of our data in one place so we can generate reports and analyze information when needed. The technical support provided by the SMMware team is amazing and problems are resolved almost immediately. Cons Would like it if there was interface with Constant Contact as well as MailChimp. Great to have software designed specifically for our Senior Move Management industry by a team that knows the challenges we face. Reason for choosing SMMware SMMware was designed specifically for our industry -- Senior Move Management. Review Source Response from SMMware September 23, 2021 Thank you, Karen, we very much appreciate your feedback. PB Peggy B. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Peggy from Generations Team" September 27, 2021 5.0 excellent Pros Ease of use and super support form Brian! Cons We had to swtich from Google calendar so sometime have to keep 2 separate calendars. I would also like to have an integrated inventory system. Review Source Response from SMMware September 29, 2021 Thank you, Peggy, your input is much appreciated. We'll consider the inventory feature for our long term planning. VR Verified Reviewer Personal Assistant Hospitality Used the software for: Less than 6 months ### "SMMware" September 22, 2021 4.0 SMMware has been fine. I think there are ways it could be helped, but overall it is very nice to use. Pros I enjoy SMMware because you can be very specific with its features. Admin can pinpoint which job you were on, your mileage and it is nice to be able to see all of that. Cons The software, at first, is extremely confusing. Additionally, it would be nice to have some sort of clock in and out button. Review Source Response from SMMware September 29, 2021 Thank you very much for your feedback, we will continue to work to make SMMware more intuitive. GB Gina B. Owner Consumer Services Used the software for: 1-2 years ### "Time Saving Software" September 21, 2021 5.0 The software is excellent and the training is on-going. Great thing is if you have an issue if any kind? You receive a quick response! Pros This software saves so much time in comparison to how I was doing things prior. It is easy to use and the training is on going if needed. I seriously love the software. It’s great for writing contracts, invoicing and time keeping. I don’t know how I ran my business prior to this excellent software. Cons On the time keeping side, associates can only document time in 15 minute increments. I would prefer if it was in 5 minute increments. If their scheduled at 9am and show up at 9:10, they can clock in at 9 or 9:15. So not great for accuracy in my opinion. Review Source Response from SMMware September 23, 2021 Thank you, Gina, for your feedback. We may be revising the time entry a bit and if so we'll look into a configuration option to allow for smaller increments. KM Karen M. Owner Non-Profit Organization Management Used the software for: 1-2 years ### "Great Software makes me love my job!" September 21, 2021 5.0 Great experience. I appreciate the tech support when needed. SMMware staff are easy to reach and very helpful with problem solving. Pros Most important to me when using SMMware is the ease of keeping track of clients and contacts. I was fortunate to have found SMMware when my business was starting to pick up. I used to write everything down on paper, then put it in my computer. Now I have been able to become more time efficient using this specific software. It is quick and easy to pull up client's complete files. This software totally integrates with my business as it is designed for Move Managers. I appreciate the invoice options available for billing clients. I appreciate the space available in each file. Now I can keep all pictures of each household inventories in each client file. Very important for good record keeping, insurance and liability purposes. Cons I don't have a "con" at this time. If I have to write a "con"..... There was so much to learn in the beginning, but the tech support was always available and that is much appreciated. Reason for choosing SMMware I researched options, I spoke to other move managers to compare software available. This SMMware developer has been specializing in the move management profession for many years. I appreciate the tech support available, I appreciate updates which are offered for move managers as we work in this profession. Review Source Response from SMMware September 23, 2021 Karen, thank you very much for your feedback! DP Darla P. Founder Consumer Services Used the software for: 2+ years ### "SMMware Review" September 21, 2021 5.0 We use it for client management and scheduling, but plan to expand into marketing and other features. Pros It's geared specifically to our industry and customer support is wonderful. Cons It's a work in progress, but the developers are very open. Reason for choosing SMMware It's specific to our industry and it works really well. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) Insightly was difficult to use and expensive. Review Source Response from SMMware September 23, 2021 Darla, thank you very much for your feedback. LW Libby W. Principal Consumer Services Used the software for: 1-2 years ### "Very helpful" October 27, 2021 5.0 Love to use it! Pros Master calendar is really, really helpful. We were using Google's calendar for this before buying SMMWare and it was very limited. Cons The estimate feature is a bit clunky and the format is restrictive. Review Source Response from SMMware November 1, 2021 Libby, thank you for your review, and are very happy that you are finding SMMware beneficial. We will contact you separately for more details on how our Estimates feature might be improved. Thanks! LJ Lisa J. Owner Consumer Services Used the software for: 6-12 months ### "Great software" September 24, 2021 5.0 I have worked with many softwares. This is easy to navigate Pros I like that it is constantly being improved with new features. I have never experienced a glitch or down time. Great customer service ! Cons Some of the headers could be changed to relate to my business. Ex- when preparing an estimate the titles and details menu is confusing. Review Source Response from SMMware September 29, 2021 Lisa, thank you for sharing your thoughts about SMMware, it is much appreciated. We'll contact you separately about the estimates to see what we can do. EK Erin K. Move Manager/Professional Organizer Consumer Services Used the software for: Less than 6 months ### "SMMWare use as a move manager" September 21, 2021 4.0 Excellent customer service and great product Pros This is a great comprehensive CRM tool and beyond for Move Managers. I purchased this so all of my needed functions (CRM, calendar, time entry, file sharing, invoicing) could be in one application. I love all of the SSMWare tutorial videos that are available. Those have been very helpful and the customer support is excellent! Cons This looks & feels a bit dated and can be a little clunky to use. I would love to see a nice dashboard without all of the dropdown options to see exactly what client or how many clients are in what stage. For example, xx leads, xx proposal sent, xx booked, xx deposit received, xx packing in progress, xx sorting in progress, xx invoiced, xx closed. Alternatives considered [Dubsado](https://www.capterra.com/p/206389/Dubsado/) Reason for choosing SMMware Everything was available on one platform and specific to my industry Switched from [17hats](https://www.capterra.com/p/144328/17hats/) To have a niche software that was able to give me specific job details Review Source Response from SMMware September 23, 2021 Erin, thank you for your feedback. We will reach out to you separately to better understand what you are looking for in revisions to the dashboard. NC Niki C. Administrator Hospitality Used the software for: Less than 6 months ### "Intuitive and Innovative" September 23, 2021 5.0 Pros The invoice manager feature is the most helpful to me; being able to see all employees and when they spent time on a jobsite is a wonderful tool for accurately billing my clients, paying my employees, and making sure we are on par with our estimates. Also, the customizable nature of all the fields makes the product feel less generic and more adaptable to our business and its changing needs. Cons I would prefer to have two separate locations to store documents and photos, instead of just under "files". Review Source Response from SMMware September 29, 2021 Thank you for your feedback, Niki! MD Marnie D. Consultant, CEO Facilities Services Used the software for: 1-2 years ### "Consolidation and Centralization" September 25, 2021 4.0 Dawson Relocation Services has been working with SMMware since early 2020. It has been a great tool for standardizing and improving team communications, while keeping track of many related details. It allowed us to consolidate our data information into one centralized location. Pros Simplicity and ability to share. Support. Cons Not always most intuitive, but usually adaptable to our needs. Review Source Response from SMMware September 30, 2021 Marnie, thank you for your feedback! We will continue to work to make learning easier, both in the software and in the training materials. RB Renee B. Co-Owner Consumer Services Used the software for: 2+ years ### "Exception Customer Service" September 20, 2021 5.0 Learning new CRM capabilities to better grow the business Pros Brian is amazing at helping to show us how to make more custom edits to best fit our company needs as we grow. Cons Not a mobile matching app. Would be easier Review Source Response from SMMware September 23, 2021 Thank you Renee, for your feedback, it is very much appreciated. Similar Products Featured