# Circuit Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Circuit the right Virtual Tour solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/239911/Circuit/reviews

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Circuit

4.9 (35)

[View alternatives](https://www.capterra.com/p/239911/Circuit/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Circuit

Ease of use

4.9

Customer Service

5.0

## Pros and Cons in Reviews

Zach P

Marketing CoordinatorEducation Management, 501 - 1,000 employeesUsed the software for: 1-2 years.

“Most importantly we have ongoing meetings with their customer support team who always provide us with actionable changes that we can implement to improve our tour experience.“

February 22, 2026

Zach P

Marketing CoordinatorEducation Management, 501 - 1,000 employeesUsed the software for: 1-2 years.

“When we first signed up the back-end for administrators was a little clunky and there were some redundancies when you had to navigate to certain tours or areas to add new scenes, photos, etc.“

February 22, 2026

AS

Austin S

Communications AssistantHigher Education, 11 - 50 employeesUsed the software for: 6-12 months.

“The platform itself is intuitive and easy to work with from importing the 360-degree photos we shot internally, to editing copy & content, to launching the product on our own channels.“

April 22, 2025

AB

Ashleigh B

On Campus Recruitment and Enrollment OfficerHigher Education, 51 - 200 employeesUsed the software for: 6-12 months.

“It is difficult to pin point something that we disliked about Circuit as a platform, and the Circuit support team.“

May 8, 2024

AS

Austin S

Communications AssistantHigher Education, 11 - 50 employeesUsed the software for: 6-12 months.

“Circuit Virtual Tours offers a fully-featured and intuitive platform, with an incredible team that is there to support you every step of the way.“

April 22, 2025

AR

Alice R

Supervisor, Future Students UnitHigher Education, 1,001 - 5,000 employeesUsed the software for: Less than 6 months.

“The team provided training in how to use CMS, which was very comprehensive and afterwards I felt comfortable navigating all aspects of virtual tour building.“

November 1, 2024

## Showing most helpful reviews

Showing 1-25 of 35 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Zach P.  
Marketing Coordinator  
Education Management  
Used the software for: 1-2 years

### "Game-changing Virtual Tours for Colleges"

February 22, 2026

5.0

Circuit has been a huge boost to our student recruitment initiatives and their virtual tour solution has really enabled us to showcase what our campuses look and feel like for those that can't come physically to us. We always appreciate their commitment to adding new features and upgrades to enhance the software even further.

Pros

Circuit replaced our previous virtual tour provider and we found their solution to be much more aesthetically appealing from a user interface perspective. The overall user experience is seamless and it was a major improvement from our previous provider. We find high degree of student engagement from those that use the virtual tour and quite often we are able to push them further down our sales pipeline with success after they've used our virtual tour. The 360 photography is immersive and really drives home what it is like to be on our campuses. The ability to also add hotspots and video media has improved engagement. Most importantly we have ongoing meetings with their customer support team who always provide us with actionable changes that we can implement to improve our tour experience.

Cons

When we first signed up the back-end for administrators was a little clunky and there were some redundancies when you had to navigate to certain tours or areas to add new scenes, photos, etc. Over time the back-end has improved and they've removed some of the pain points that we reported. The front-end for users was always immaculate, but the back-end has been improving with time and they always take into consideration our feedback.

Switched from

[Navigate360](https://www.capterra.com/p/236925/Navigate360/)

EAB served us well for many years, but we found it was lacking certain features and they were slow to roll out updates that were sought after.

Review Source

VR

Verified Reviewer  
Senior Assistant Director for Visit Experiences  
Higher Education  
Used the software for: 6-12 months

### "Circuit provides an amazing virtual tour with top-tier customer service"

January 29, 2026

5.0

We were in search of a virtual experience that offered: -more customizable options for students -a personalized feel -the ability to create and store multiple tours -compliance with accessibility guidelines -top tier customer service -the ability to make edits ourselves -a user friendly experience -navigation for in-person visitors -multi-language options -metrics that included granular location data Circuit fit the bill for all of those items and offered a lot more than we even expected. I cannot emphasize enough how incredible the customer service experience has been from beginning to end. Their support with teaching us the tool, offering weekly support meetings, looking into new capabilities of the platform, and even helping us with the building process itself truly went above and beyond.

Pros

Circuit’s customer service is incredible across the board. Everyone we’ve worked with has been consistently kind, attentive, and extremely responsive (shout out to Chris!). They take our issues and ideas seriously, and they act quickly to address them. The weekly check-ins were especially helpful for keeping us on track throughout the process. It made implementation seamless. Thanks to the production team, the final tour looks fantastic. We also especially love the customizable voice feature, which lets one of our real students participate and makes the tour feel more authentic and personal.

Cons

There were a few user-facing elements we hoped would include specific features that don’t exist yet (for example, a more precise way to navigate through builds within the map feature, audio for Matterport hotspots, etc.). Ultimately, these are all relatively small items. That said, every question we brought to the Circuit team was answered transparently, and the features we wanted but didn’t yet see (or that didn’t quite work the way we expected) have been shared with their development team. They’re very receptive to feedback, and in the couple of months we’ve been working with them, they’ve already rolled out solutions to some of our requests.

Switched from

[StudentBridge](https://www.capterra.com/p/241859/Student-Bridge/)

Needed to be able to make edits from the back-end internally.

Review Source

BR

Bailey R.  
Enrollment Marketing Content Manager  
Higher Education  
Used the software for: 6-12 months

### "Overall good experience"

April 3, 2025

4.0

Pros

The build platform was easy to learn and use. Multiple people were able to be in the build platform at the same time which made the process move faster.

Cons

We didn't learn about all of the features all at once. This led to us having to revisit build pages multiple times instead of being able to build them all at once.

Review Source

Response from Beyond Media

May 2, 2025

Thank you Bailey! We appreciate this feedback to improve our onboarding process.

Ariel C.  
Assistant Director of Enrollment Communications and CRM Administrator  
Higher Education  
Used the software for: 6-12 months

### "This Is Only the Beginning"

January 9, 2026

5.0

Grateful for the incredible partnership with Circuit in bringing this virtual tour experience to launch. From our first conversation through implementation and beyond, your team’s dedication, responsiveness, and commitment to excellence have truly exceeded expectations. Much like UMA, Circuit shows that small teams really can pack a mighty punch. If this is what we can do together now, just imagine what’s next. I am looking forward to our continued partnership.

Pros

What stands out most about the Circuit experience is the genuine care and personal attention from the team. They are incredibly responsive, the tools are intuitive and easy to use, and the implementation process has been the smoothest we’ve experienced.

Cons

Not finding Circuit sooner - imagine how many more students we could have recruited with their virtual tours!

Alternatives considered

[ManyContacts](https://www.capterra.com/p/213502/ManyContacts/)

Reason for choosing Circuit

Customer service was significant. We wanted a company that knew our needs and could help us meet our goals. They listened....

Review Source

Response from Beyond Media

January 23, 2026

Hi Ariel, thank you so much for your review! We greatly appreciate our partnership and the collaboration between our mighty teams. We’re so excited for the year ahead to continue building out your virtual tour and seeing your continued creativity come to life in support of your future students.

MG

Megan G.  
Senior Associate Director of Admissions  
Higher Education  
Used the software for: 6-12 months

### "Circuit is absolutely first-rate!"

May 7, 2025

5.0

Pros

The entire Circuit team has been amazing to work with, from start to finish. The client dashboard is intuitive and easy to navigate. The AI function was a great feature as well!

Cons

My one complaint pertains to the image section within the dashboard. It was hard to know which images had been used and in which scenes. If there is one area for improvement, it's here.

Alternatives considered

[Concept3D](https://www.capterra.com/p/186475/Concept3D/)

Reason for choosing Circuit

Liked the overall look and navigation of the product better.

Review Source

Response from Beyond Media

May 8, 2025

Hi Megan, thank you so much for your review! We’re so thrilled to hear that you had a great experience with our team and found the dashboard and AI tools helpful. Your feedback about the image section is such a valuable insight, and we agree it’s an area we can make more intuitive. We'll review with the product team and explore ways to improve this to make it easier to track image usage across scenes. Thanks for your partnership, and for taking the time to share your thoughts!

AM

Andrew M.  
Manager of Recruitment  
Education Management  
Used the software for: Less than 6 months

### "Exceptional Customer Service"

October 15, 2025

5.0

The transition from our previous virtual tour provider to this one was so easy. I was very apprehensive at first, because I know how much work goes into getting one of these off of the ground. The team at circuit was gracious with their time and scheduled regular meetings to make sure we had everything squared away.

Pros

Circuit has been awesome for our college! The map features have really changed the game on how we communicate with both our virtual and in-person audience.

Cons

We've had a really positive experience with Circuit and their team. They have been super helpful and responsive. I do not have any negatives to report or comment on.

Switched from

[Enroll360](https://www.capterra.com/p/158782/Enroll360/)

Their customer service wasn't great. It was too difficult to make updates to our tour.

Review Source

FM

Francine M.  
Campus Visit Coordinator  
Higher Education  
Used the software for: 6-12 months

### "Innovative Virtual Visit Experience, User Friendly CMS for Administrators, 10 Star Customer Service!"

September 19, 2024

5.0

The Customer Service/Support Team is TOP-NOTCH! The Training Sessions have been invaluable and when I needed to refer to any help videos off hours, they were great. Once you get into the rythm of building out your scenes the sky's the limit on what content you can share. This allowed for me to showcase not only our various Spaces on campus but to highlight our Student Experience and Campus Traditions. It allows for tour personalization as well as the freedem and ability to update our content as often as we need. It provides such an impactful way to tell the story of being a Johnny!

Pros

Circuit Virtual Tours has been a game changer for our online visitor experience and the first of its kind for our University! Combining 360 degree images, photo galleries and videos has allowed me to create an immersive experience for our online visitors, many of who are International.

Cons

The only downside is that we didn't find this product sooner!

Alternatives considered

[Concept3D](https://www.capterra.com/p/186475/Concept3D/)

Reason for choosing Circuit

Although Concept 3D had a great Map Solution, Circuit had that PLUS the Virtual Tour capabilities. Win, Win

Review Source

Response from Beyond Media

May 2, 2025

Thank you so much for the positive review Francine! We love to hear how Circuit is playing such a big role in your visitor experience.

MC

Mitchel C.  
Manager of Campus Visitation  
Higher Education  
Used the software for: Less than 6 months

### "Circuit brings you fast, sustainable, and hassle-free rides around campus. Your journey just got smarter!"

October 2, 2024

5.0

Amazing! This team is super helpful and friendly. After we got everything up and running it came out beautiful.

Pros

The best part is that after we get everything built, we as an institution have the control to change things as we see fit. Other companies we have used in the past have very strict rules and regulations and all changes have to be made through them. Also, the team at Circuit is fully bought in and helpful.

Cons

If your business does not have a Matterport account, it will then be hosted through Circuit. Not a bad thing, but the only Con I could think of.

Alternatives considered

[Slate](https://www.capterra.com/p/140281/Slate/)

Reason for choosing Circuit

The customizable features that they offer. As well as they allowed us to customize our tour pre and post production.

Review Source

Response from Beyond Media

May 2, 2025

Thank you so much for the positive review Mitchel! We appreciate the hands-on collaboration with your team.

KP

Kirsta P.  
Senior Marketing Advistor  
Higher Education  
Used the software for: 6-12 months

### "Intuitive virtual tour platform with excellent customer service"

March 13, 2026

5.0

Overall, our experience with Circuit has been very positive. The platform itself is intuitive and easy to use, and it allows us to build multiple tours that highlight different aspects of the campus, such as classrooms, labs, study areas, and student services. There is also room to expand to additional spaces or future campuses, which gives it long-term versatility. One of the biggest strengths has been the quality of the photography and media, which creates a polished, engaging experience that reflects our brand well. Another standout has been the support from our customer success specialist. They were highly responsive and met with us regularly throughout the project, helping us think through content structure, workflows, and even ideas for collecting user feedback and promoting the tour. That level of support made the implementation process much smoother for our small marketing team. While the platform itself is straightforward, building the tours required more time than we initially expected. This was largely due to our internal content workflow and the level of detail we wanted in the experience. But once everything was in place, it became easy to organize spaces, add hotspots, and update content in real time. Circuit has helped us fill an important gap by providing an immersive way for prospective students to explore our facilities and student spaces. Beyond recruitment, we also see many opportunities to use it across marketing, communications, and student services as we continue to expand and add new content over time. While we haven’t fully tracked student engagement or recruitment outcomes yet, the platform’s analytics dashboard gives us confidence that it will help measure impact and support a variety of future initiatives.

Pros

\- Intuitive platform with an easy learning curve - High-quality photography and immersive experience - Ability to create multiple tours for different spaces or themes - Real-time updates and edits - Excellent support from the customer success team

Cons

\- Collaborative content development sometimes requires external workflows - Some institutional content, such as land acknowledgements, requires workarounds; more integrated options would be helpful - Feature updates may require revisiting earlier content

Review Source

AS

Austin S.  
Communications Assistant  
Higher Education  
Used the software for: 6-12 months

### "Intuitive, fully featured program with incredible customer support! "

April 22, 2025

5.0

Circuit Virtual Tours offers a fully-featured and intuitive platform, with an incredible team that is there to support you every step of the way. From day one, we were given in-depth and personalized instruction and support from our Circuit Representative \[sensitive content hidden\], as well as the rest of the team. The platform itself is intuitive and easy to work with from importing the 360-degree photos we shot internally, to editing copy & content, to launching the product on our own channels. Replacing scenes and graphics as the tour developed was a breeze. Near the end of the initial development, we were also given helpful resources and advice for content and promotion! The team was on hand with regular check-ins every step of the way and was always ready to listen to any feedback we had.

Pros

The interface is intuitive and easy-to-use. The team at Circuit is extremely helpful and professional, providing regular meetings, a timeline, resources and incorporation of any feedback given to them. The platform itself is fully featured, including options for multi-language, generated text-to-audio, options for video/still photography, self-captured & Circuit captured 360 degree photography, and more.

Cons

I'm happy to say we had no major difficulties with the platform or the team. Whatever minor difficulties that came up during development, Circuit was on hand to adjust or advise... and bring feedback back to their development team for consideration. At one point we requested a widget feature to be developed for our site, and the Circuit team was able to develop it for us on the fly!

Review Source

Response from Beyond Media

May 2, 2025

Thank you for this positive and comprehensive review Austin! It's wonderful collaborating with you and the team.

ZT

Zach T.  
Visuals Specialist  
Higher Education  
Used the software for: 6-12 months

### "Engaging Platform and Friendly Customer Service! "

February 2, 2024

5.0

Pros

I love how engaging and intuitive the platform was for me and my team. Whenever I had a problem it was easily solved when I used the help center or contacted customer success. The platform is very customizable and user-friendly when creating a scene or a hotspot.

Cons

Although I wouldn't say I disliked anything in particular about this platform, there was a learning curve me and my team had to go through when we first opened the platform.

Review Source

Response from Beyond Media

May 13, 2024

Thank you so much for the positive review Zach! We are thrilled to hear that Circuit is exceeding your expectations and will strive to continue to achieve at this level. We will look out for ways to simplify the onboarding process to shorten the learning curve for new editors.

JAC

Julie Anne C.  
Copywriter  
Higher Education  
Used the software for: 6-12 months

### "Great customer service"

May 5, 2022

4.0

We are allowing international students to view our space, our surrounding space (downtown) and our services from their home country, as well as domestic students who may have limitations to seeing the space due to COVID.

Pros

I liked Circuit's customer service. I uploaded all content, including copy and images, to the CMS, and asked Anny a ton of questions! She would always respond in a patient, friendly, and prompt manner, often including a blog post about the topic in her answer. Circuit is an information station. You can tell that the employees are inspired just by the kind of work that they put out. If I lived in Toronto, I would work for Circuit!

Cons

CMS training took place over a video call and was recorded our reference. I would have appreciated to receive this information in writing as it's easier to reference.

Review Source

Response from Beyond Media

May 10, 2022

Thanks Julie-Anne for sharing your review of Circuit Virtual Tours! We'll strengthen our CMS help guides to ensure it's as comprehensive as it can be in offering self-serve resources to assist you. We appreciate your input, and will strive to continue to improve Circuit to better serve your team.

TS

Travis S.  
Vice President for Strategic Partnerships  
Higher Education  
Used the software for: 6-12 months

### "Outstanding product, amazing people."

October 29, 2024

5.0

In a word, outstanding. From our first sales call to go-live, we continuously encountered competent and kind individuals that care about the work they do and the companies with whom they partner. Each step of the way was intentional and had purpose, which we greatly appreciated! Circuit truly is a fantastic platform from a functional perspective and that is only enhanced by the team behind it.

Pros

It is powerful, yet so easy to use! We were able to properly reflect our brand, tone, and institutional energy within the platform. While we absolutely love our finished product, we understand that our campus tour will always need updating and that is where Circuit truly shines. It is so easy to use that additions and modifications can be accomplished without deep level technical expertise. Circuit also has wonderful personnel that follow a well organized system to help get their customers up and going quickly. While giving us space to express ourselves in the output, Circuit walked alongside us offering hints, tips, and proofing. They are a tremendous partner.

Cons

Detail, detail, detail. OK, attention to detail is not a bad thing, but you better be ready to be organized, methodical, and properly in tune with your brand in order to have a successful project. This is a powerful product, so having some ground work completed early makes for a more efficient implementation. The Circuit team was fantastic to guide us along and, once we had done our homework, we were able to move rapidly.

Review Source

Response from Beyond Media

May 2, 2025

Thank you for your comprehensive review Travis and your thorough collaboration throughout this project! We greatly appreciate our partnership.

CJ

Corey J.  
Videographer and Multimedia Specialist  
Higher Education  
Used the software for: Less than 6 months

### "The best team I've ever worked with!"

June 3, 2025

5.0

Circuit made the map making process very easy. If we ever did run into any issues, they were very quick in response and updates as needed. They are a great team to work with and can't recommend them enough.

Pros

Just how quick, thorough and honest the Circuit team's customer service was during the entire process.

Cons

They are currently working on it but the only thing I'd like to see improvement on is the ability to customize the look map itself a little more.

Alternatives considered

[Modern Campus CMS](https://www.capterra.com/p/219748/CMS/)[Concept3D](https://www.capterra.com/p/186475/Concept3D/)

Reason for choosing Circuit

We chose it for the affordability and customization.

Review Source

Response from Beyond Media

June 6, 2025

Thank you Corey! We love working with your team and greatly appreciate your feedback and collaboration to continue making Circuit Maps better and better!

AR

Alice R.  
Supervisor, Future Students Unit  
Higher Education  
Used the software for: Less than 6 months

### "Stress-free virtual tour building"

November 1, 2024

5.0

The Circuit team are very pleasant to work with, and they provide seamless facilitation for the process of virtual tour building. The team provided training in how to use CMS, which was very comprehensive and afterwards I felt comfortable navigating all aspects of virtual tour building. The CMS is very user-friendly and intuitive to use, and any questions I do have are answered easily by their Help Centre or directly by the team. We also arranged for new photography through Circuit, and the photographer was extremely professional and efficient. Overall, Circuit has been a great choice for us; the quality of the final product is exactly what we were looking for, and the ease of use for CMS and of working with the Circuit team has made the experience enjoyable.

Pros

The interface is user-friendly and intuitive to use. The team at Circuit is extremely helpful and professional, providing a well-structured launch timeline and regular meetings to keep on track. The possibilities of additional features like audio, multi-language, and mapping are additional plusses.

Cons

I haven't had any negative experience while using Circuit.

Review Source

Response from Beyond Media

May 2, 2025

Thank you Alice! We're so glad to be meeting your expectations and look forward to our continued collaboration.

TB

Tony B.  
Marketing and Creative Services Manager  
Education Management  
Used the software for: 1-2 years

### "Sault College capitlzies on virtual tours."

August 15, 2024

5.0

We have been new to circuit and the onboarding to the platform has been easy. They have also helped us out on other iniatives that utlize the platform and this has given us an elevated respect for the team.

Pros

Circuit has an amazing platform. The User interface is miles ahead of previous tours we had as an instituion. The CMS in the backend ois easy to use. The platform is extremely versatile and has helped us out immensly. Also note - the team at Circuit are great - helpful, positive and a great extension of our own team. Extremely pleased with our move to Circuit.

Cons

nothing (honest). It has been a continuous postive experience to date.

Switched from

[Navigate360](https://www.capterra.com/p/236925/Navigate360/)

costing and the CMS/Quality of product was lacking.

Review Source

Response from Beyond Media

September 5, 2024

Thank you so much for the positive review Toni! We are thrilled to hear that Circuit is exceeding your expectations and will strive to continue to achieve at this level.

CS

Courtney S.  
Director of Community Relations and Prospective Student Experience  
Higher Education  
Used the software for: 6-12 months

### "Very User Friendly"

October 28, 2024

5.0

The Circuit platform itself is very easy to navigate and user-friendly, but what makes it a great partner for our school is also how kind and attentive the Circuit team is. The ease of the implementation gave our staff a lot of peace of mind, and we appreciate all the help and suggestions we received from Circuit along the way. Everyone on the Circuit team truly helps you produce the best products and experience for your campus, and we always look forward to working with our friends in Canada!

Pros

The ease of implementation working with the product and also the Circuit team as a whole.

Cons

The audio function set up time which was more an annoyance and less of an issue with Circuit.

Alternatives considered

[Concept3D](https://www.capterra.com/p/186475/Concept3D/)

Reason for choosing Circuit

They were the best fit for our university and provided a product that was fully aligned with what we were looking for.

Review Source

Response from Beyond Media

May 2, 2025

Thank you for the review Courtney! It's such a pleasure working closely with your team.

KE

Kacie E.  
Director for University Marketing  
Higher Education  
Used the software for: Less than 6 months

### "Amazing Virtual Tour"

October 29, 2024

5.0

Overall, it has been a wonderful experience. The team has been helpful, organized, and fast. We were able to capture all the photos we needed within two weeks and had our virtual tour up and running fairly quickly. They have transformed our virtual tour and we cannot wait for students to see how HSU can be their home away from home.

Pros

The product itself. Our virtual tour needed a lot of help and the features Circuit could provide helped showcase our campus in the best light. In addition, it was easy to set up and user-friendly.

Cons

There was no downside to using Circuit. The only thing I wish was different is that we bought a 360-camera setup.

Review Source

Response from Beyond Media

May 2, 2025

Thank you Kacie for this positive review! It's wonderful working with you and the HSU team.

AB

Ashleigh B.  
On Campus Recruitment and Enrollment Officer  
Higher Education  
Used the software for: 6-12 months

### "UKC Virtual Tour With Circuit"

May 8, 2024

5.0

Pros

I was new to using CMS Systems and reading analytics, and was quite hesitant. Turns out, I didn’t need to be! Circuit is INCREDIBLY user-friendly and straight forward. But what I like most about Circuit is the team you will be working with! Their customer service leads are accommodating, personal, and a big help in moving the project forward. It's not often you work with a product and get to work closely with the founder and CEO. Their team was willing to work as fast or slow as we were when it came to launching the product. And our lead was always available for quick 10-minute calls if we had questions. I encourage you to consult with Circuit - you will be surprised at all the unique features that can help you cater to your virtual experience (adding videos, adding audio, featuring call's to action, pop-ups, contact card forms for students to complete, adding land acknowledgements, etc.) I can see how Circuit could easily be adaptable to real estate, automotive industry, tourism resorts or conference/event spaces, etc. and we are proud to support this Canadian company!

Cons

It is difficult to pin point something that we disliked about Circuit as a platform, and the Circuit support team. I also don't have experience using other CMS Systems.

Review Source

Response from Beyond Media

September 5, 2024

Thank you so much for the positive review Ashleigh! We are thrilled to hear that Circuit is exceeding your expectations and will strive to continue to achieve at this level.

KM

Kelly M.  
Marketing Coordinator, Recruitment  
Education Management  
Used the software for: 6-12 months

### "Great product, great customer service!"

May 8, 2024

5.0

Pros

Found it very easy to use and set up, which resulted in a great end product. User interface was simple yet effective in helping put together content, panoramas, photos, videos and more to create an enjoyable and logical experience for the intended audience. In addition to the unique features and capabilities of the platform itself, the points of contact and Circuit leads were all extremely helpful and timely with their responses. They were always eager to talk potential strategies through for the optimal tour or share advice on what makes for a successful finished product.

Cons

I worked in specific areas of Circuit most times (as opposed to every section of the platform) and so I don't have much that didn't work or easily function on my end. Ran into a small bug where changes that had been made on the backend were not showing up on the live tour, but a quick email to our point of contact at Circuit cleared that up.

Review Source

Response from Beyond Media

September 5, 2024

Thank you so much for the positive review Kelly! Your input, feedback, and reporting of issues matters and helps us improve Circuit.

IB

Ian B.  
Director of Communications and Digital Engagement  
Higher Education  
Used the software for: 1-2 years

### "Powerful & Easy to Use Platform with an Attentive & Responsive Team"

February 6, 2024

5.0

Located in Toronto, Canada, the York University School of the Arts, Media, Performance & Design (AMPD) uses Circuit Virtual Tours to engage global audiences and generate qualified leads to support strategic enrolment management (SEM) objectives. From start to finish, developing the Circuit Virtual Tour took four months, from plotting out scenes and crafting the script to organizing photo shoots and curating media assets. Throughout the process, Circuit Virtual Tours offered friendly, dedicated, and responsive support. It truly felt like a collaboration with a knowledgeable, passionate, and caring project partner.

Pros

Circuit Virtual Tours is a powerful and easy to use platform that creates immersive and engaging digital experiences. The platform has a user-friendly content management system, a mobile-friendly front-end user experience, and a detailed analytics report that requires minimal set-up. Virtual visitors can step into dynamic spaces by viewing 360-degree photos, reading hot spots with key features, and watching videos of people in action. The virtual experience empowers people around the world to explore spaces 24 / 7 / 365.

Cons

No negative experiences to note. Circuit Virtual Tours is attentive, and willing to listen and learn from clients. They proactively touch base, participate in brainstorming and working sessions, and bring feedback back to their development team for consideration. For example, we identified that the 360-degree photos were not consistently optimized for social media preview cards. Within 2 weeks, the issue was resolved globally for all clients.

Alternatives considered

[Enroll360](https://www.capterra.com/p/158782/Enroll360/)

Review Source

Response from Beyond Media

May 13, 2024

Thank you so much for the positive review Ian! We are thrilled to hear that Circuit is exceeding your expectations and will strive to continue to achieve at this level.

RK

Rupaali K.  
Recruitment Officer, Campus Visitors and Community Outreach  
Higher Education  
Used the software for: 1-2 years

### "Excellent virtual tour platform "

May 23, 2023

5.0

We've had an amazing experience so far with Circuit! The product has allowed us to explore new ideas and projects with the tremendous help of the Circuit team. We've received prompt support and feedback and have loved seeing the constant updates/developments to the platform.

Pros

Circuit has been a great addition to our tour program! It allows prospective students from all over the world to engage with our campus and learn more. The ability to create multiple tours has allowed us to be creative in our usage of Circuit (especially coming out of the pandemic). The Circuit team is also very responsive to feedback and continues to develop the product through customer feedback. They've been extremely supportive through each new project and it's been a pleasure to collaborate.

Cons

Navigating the CMS can be a little challenging at first, but there is a ton of support provided by the Circuit including training sessions, help articles, and live chat.

Review Source

Response from Beyond Media

May 13, 2024

Thank you so much for the positive review Rupaali! We are thrilled to hear that Circuit is exceeding your expectations and will strive to continue to achieve at this level. We are keen to find ways to make the editing experience in the CMS even more intuitive.

CL

Calvin L.  
Graduate Recruitment Coordinator  
Higher Education  
Used the software for: 6-12 months

### "Incredibly immersive experiences for schools that allows user to discover what makes you unique!"

October 17, 2022

5.0

Launching this experience virtually opens our doors to students around the world. Students can explore and discover what makes our university unique and experience the vibrant culture and spaces. The 360° content allows visitors to look around campus, and hotspots provide details about each area. An interactive map offers context about where tour stops are on campus, helps with wayfinding and supports the discovery of nearby highlights.

Pros

The support received from the Circuit team goes above and beyond. They were there every step of the way to ensure that we successfully planned and launched our tour. The content management system (CMS) was straightforward to use, and we especially loved this about the platform: • It’s a user-friendly interface that exceeds web content accessibility guidelines • Robust analytics for tracking visitors, engagement and conversion • Lead generation capabilities directly connected to our new CRM to promote calls to action that supports our recruitment efforts and advances students toward enrollment • A flexible back-end that allows the team to edit and expand the site easily • Capabilities like an interactive map, audio guide, and 360° content that create a a memorable experience for visitors

Cons

I wouldn’t say there is anything we dislike about Circuit Tours as they are continuing to make upgrades based on user feedback. It does require a lot of time in the beginning to plan out the tour, take photos and do the write ups. There is a lot of support and helpful videos and blogs to help with these processes.

Reason for choosing Circuit

We only reviewed Circuit based on their experience with other Canadian post-secondary institutions.

Review Source

Response from Beyond Media

November 6, 2022

Thank you so much for the awesome review Calvin! Your input matters and helps us improve Circuit. We look forward to sharing updates that speed up the steps involved to launch new tour content.

Nadi D.  
International Communications Officer  
Higher Education  
Used the software for: 6-12 months

### "Great Support Team and Amazing Product"

February 22, 2024

5.0

Pros

Besides an incredible product, Circuit has a fantastic team. Working with them is always a great pleasure because they care about you and your needs and genuinely try to help when things are not going as expected. The interface, both on the editor and end-user sides, is easy to understand. After just one intro meeting, I could use the system without too much additional learning. I also like that the platform is easily integrated with WordPress websites. We can add virtual tours to any landing page without any additional help.

Cons

I would love to see the floor feature/several layers of maps. Besides that, the current solution already meets most of our needs as an international recruitment team.

Review Source

Response from Beyond Media

September 5, 2024

Thank you so much for the positive review Nadi! We are thrilled to hear that Circuit is exceeding your expectations and will strive to continue to achieve at this level. We appreciate your suggestions for how to make Circuit even better!

JW

Jennifer W.  
Recruitment Officer, Relationship Management & Events  
Higher Education  
Used the software for: 1-2 years

### "Impressive analytics, beautiful design, user friendly"

May 8, 2023

5.0

Pros

Circuit takes analytics to another level, their easy-to-use dashboard gives you all the important stats at a glance, without having to navigate through pages of numbers. Their team is able to make sense of the behavioural data and provide suggestions that have boosted the engagement of our visitors. The platform is incredibly well organized and easy to navigate, allowing for an exciting and immersive experience for any visitor.The team at Circuit provides some of the best customer service of any vendor we have worked with. They are super responsive and proactive in suggesting ways to extend the experience and are always looking for feedback on how to improve their product to keep up with new demands.The biggest draw of Circuit's platform is its beautiful design and user-friendliness. The homepage and tours have that "wow" factor that boosts engagement for our visitors. The other features embedded within the tours (personalization, pop-ups, buttons, etc.) contribute to keeping our visitors interested and engaged. Overall, we are extremely pleased with Circuit Virtual Tours and are happy to recommend their services to anyone looking to build or improve their virtual tours.

Cons

There's not much to say here; the team at Circuit is extremely receptive to feedback and are constantly launching new updates and features to improve their platform.

Review Source

Response from Beyond Media

May 13, 2024

Thank you so much for the positive review Jennifer! We are thrilled to hear that Circuit is exceeding your expectations and will strive to continue to achieve at this level.

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