--- title: "UChat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UChat Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more." source_url: "https://www.capterra.com/p/239947/UChat/" page_type: "product" language: "en" --- # UChat Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UChat ## What is UChat? UChat is a no-code omnichannel chatbot platform that allows businesses to engage with customers across 12 channels including Facebook Messenger, WhatsApp, SMS, and more. The software provides a visual drag-and-drop interface to build advanced chatbot automations and workflows without coding, and includes AI integration, ecommerce features, human takeover, and over 50 platform integrations. ## What is UChat used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 73 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 1% Starting price $10 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UChat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.uchat.com.au&name=UChat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UChat 4.9 (73) VS. [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $10 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (73) Ease Of Use 5.0 (809) Value For Money 4.8 (70) Value For Money 4.9 (734) Customer Service 4.7 (70) Customer Service 5.0 (738) ## UChat alternatives [4.5 (545)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [5.0 (10)](https://www.capterra.com/p/10042518/VINSI/#reviews) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Compass](https://www.capterra.com/p/10041681/Compass/) [5.0 (26)](https://www.capterra.com/p/10041681/Compass/#reviews) Starting price $5000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10041681/Compass/) [Darwin AI](https://www.capterra.com/p/10020420/Darwin-AI/) [4.8 (17)](https://www.capterra.com/p/10020420/Darwin-AI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10020420/Darwin-AI/) [View all alternatives](https://www.capterra.com/p/239947/UChat/alternatives/) ## FAQs about UChat Overview ### What problems does UChat solve? UChat solves high-volume customer inquiries, repetitive support work, and fragmented messaging across WhatsApp, Instagram, Facebook, voice, and other channels. It automates FAQs, onboarding, shipping and payment updates, lead capture, and follow-ups, helping support teams, marketers, sales teams, and small businesses reduce manual responses while providing always-on service. Answer based on 49 reviews Overview ### Which roles and teams benefit most from UChat? UChat is most used by founders, CEOs, owners, and directors who need scalable customer engagement without expanding support headcount. Marketing teams, consultants, and automation specialists use it to build chatbots, run omnichannel campaigns, qualify leads, and streamline customer service workflows across messaging channels. Answer based on 73 reviews Overview ### What company size and industries is UChat built for? UChat is built for small businesses, especially marketing and advertising teams, which account for 99% of reviewers and 41% of users by industry. It also serves ecommerce, customer service, sales, and business owners, with additional use in IT services at 11% and health, wellness, and fitness at 5%, primarily as a conversational AI platform. Answer based on 73 reviews Features and Usability ### What are the key features of UChat? UChat includes core chatbot features like a no-code drag-and-drop bot builder, autoresponders, live chat, and lead capture. Differentiators include multi-channel messaging with a single inbox, workflow automation, AI and natural language processing, plus API and third-party integrations for connecting channels, CRM, and support processes. Answer based on 32 reviews Integrations ### Which third-party tools and platforms does UChat integrate with? UChat integrates with WhatsApp, Instagram, Telegram, Google Sheets, Make, 360dialog, HighLevel, and JivoChat. It supports over 20 integrations overall, spanning messaging channels, automation, CRM, payments, and scheduling, with additional catalog integrations including Stripe, Calendly, ActiveCampaign, Slack, PayPal, Messenger, and Shopify. Answer based on 31 reviews Getting Started and Support ### How easy is it to onboard and train a team on UChat? UChat takes more time to onboard than basic chat tools, especially for admins handling advanced features, integrations, and bot setup. Users familiar with chatbot platforms adapt faster, while less technical teams may need multiple training sessions. UChat offers live online sessions, webinars, videos, and documentation to support training. Answer based on 11 reviews Getting Started and Support ### What customer support options does UChat offer, and how do users rate the experience? UChat offers email/help desk, FAQ/forum, a knowledge base, and chat. Users often describe support as easy to reach, responsive, and helpful, with strong tutorials, videos, and documentation. Some mention a learning curve, occasional delays, or frustration when issues take too much effort to resolve. Answer based on 32 reviews Features and Usability ### How well does UChat support team collaboration? UChat supports team collaboration well through shared bot management, active support, and a helpful user community. Small business teams, agencies, and chatbot builders value the responsive staff, training materials, and frequent updates, though some mention team access and advanced features can take time to learn at first. Answer based on 19 reviews Features and Usability ### Is UChat good for managing chatbot projects? UChat works well for managing chatbot projects with flexible automation, multi-channel deployment, and no-code workflow building. Agencies, marketers, and small business teams like the fast setup and broad integrations, though some note the interface looks dated, certain features are harder to find, and more advanced setups require learning. Answer based on 16 reviews ## Features AI summary Based on 1,134 Conversational AI Platform reviews Capterra reviewers point to these as the top priorities when choosing a conversational AI platform: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **API** (**49%**) - **Lead Capture** (**63%**) UChat supports all three of the features buyers rate most highly: **Chatbot**, **API**, and **Lead Capture**. Together, these capabilities help businesses automate conversations, connect the platform with other systems, and collect prospect information more effectively, allowing teams to respond faster, manage data across tools, and turn more interactions into qualified opportunities. Chatbot 5.0 (63) 69.84% of 63 reviewers that rated this feature as important or highly important UChat offers an omnichannel chatbot that is easy to build, deploy, and edit across multiple platforms. Users think the drag-and-drop builder, automation, and versatility save time, boost efficiency, and simplify customer communication without requiring coding skills. Live Chat 4.7 (51) 54.90% of 51 reviewers that rated this feature as important or highly important It gives you a unified inbox for all channels, lets agents take over from bots instantly, and integrates with tools like Slack, GoHighLevel, and Intercom. Some reviewers find it easy to use, flexible, and valuable for switching between automation and human support. Multi-Channel Communication 4.9 (49) 63.27% of 49 reviewers that rated this feature as important or highly important With this capability, you can connect and manage conversations across platforms like Facebook, Instagram, WhatsApp, Telegram, Slack, and more from a single inbox. Reviewers appreciate the centralized approach, easy deployment, and seamless communication with clients on their preferred channels. Natural Language Processing 4.5 (40) 45.00% of 40 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Reporting/Analytics 4.4 (40) 52.50% of 40 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data AI/Machine Learning 4.6 (32) 43.75% of 32 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data UChat 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: UChat offers an omnichannel chatbot that is easy to build, deploy, and edit across multiple platforms. Users think the drag-and-drop builder, automation, and versatility save time, boost efficiency, and simplify customer communication without requiring coding skills. - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Developers: For the intention to be used by developers - Intent Recognition: Helps understand a user's intentions/actions - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: It gives you a unified inbox for all channels, lets agents take over from bots instantly, and integrates with tools like Slack, GoHighLevel, and Intercom. Some reviewers find it easy to use, flexible, and valuable for switching between automation and human support. - Multi-Channel Communication: With this capability, you can connect and manage conversations across platforms like Facebook, Instagram, WhatsApp, Telegram, Slack, and more from a single inbox. Reviewers appreciate the centralized approach, easy deployment, and seamless communication with clients on their preferred channels. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Speech Recognition: Train your system to interpret and transcribe voice messages - Speech Synthesis: The ability of a bot to respond to user queries in synthesised voice - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.9 (73) 4.9 Based on 73 reviews ## Pricing Value for money 4.8 (70) Free Trial Free Version Basic $10.00 Usage Based,Per Month Value for money 4.8 (70) 4.8 Based on 70 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (70) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (70) 4.7 Based on 70 reviews ## User reviews Overall rating 4.9 Based on 73 reviews Filter by rating 5(68) 4(4) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Valery I. CEO Marketing and Advertising ### " NOT RECCOMENDED at all - THERE IS NO customer support!" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 10, 2025 very very bad! I am looking for other software. Pros when its wotk it is ok, there is some difficulties Cons THERE IS NO customer support, it is just bots!!! the amount of time that I need to invest to solve my issues in this software is UNBELIBLE!! NOT RECCOMENDED at all! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KQ KHLDUN Q. sales manager Health, Wellness and Fitness ### "Effortless and Powerful Chatbot Solution for Multi-Channel Engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2024 My overall experience with UChat has been highly positive. The platform's intuitive design and powerful features allow me to create sophisticated, multi-channel chatbots effortlessly. I appreciate the flexibility UChat offers, from automating responses to integrating AI and NLP for enhanced client interaction. Though the extensive options required some initial learning, it ultimately helped me streamline my customer engagement, boost efficiency, and customize client journeys. UChat's support team and updates also reassure me that it's a reliable choice for long-term use. Pros I love UChat's easy and intuitive interface, allowing me to build smart, multi-channel bots without coding, which speeds up communication and boosts productivity. Cons The mobile app has been reported to need updates to enhance speed and usability, aiming to match the performance of global messaging apps. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Karthik K. Automation Developer Information Technology and Services ### "No code multi channel multilingual Chatbot platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 30, 2023 Uchat is very usefull to below things, 1.Engaging customers 24/7 2.Multi channel chatbot like facebook,instagram,whatsapp 3.Team inbox (Live chat0 4.Easy followps 5.Lead generation 6.Lead management Pros 1.Customer Support 2.Feautures 3.Regular updates 4.Easy to beginner 5.easy integration Cons Nothing to dislike uchat is good to work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JE Jason E. CEO Computer Software ### "Can't go wrong with Uchat. It's incredible! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2023 The Uchat platform is incredible. Then you add the team. Then you add the integrations (particularly AI) and it can't be beat. It really is that good. Pros Their team is top notch. They listen to their customers. They provide incredible educational resources. They implement new features all the time. I don't know how they do it it all. It's amazing. Cons I used to say reports, but in the last couple of months they have really improved this area.... Now, if I had to say something, I'd probably say that their team is I know this isn't a disadvantage, but the team releases new features so quickly, I always feel like I'm behind. So, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nicole C. Marketing Director Events Services ### "This is one of the tool that has so much potential and it keeps growing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2023 We use this to collect leads Pros The support and the \[sensitive content hidden\] are both exceptional. Although there is a learning curve, the software is highly powerful and enables us to efficiently handle a wide range of chatbots that are perfectly tailored to our business needs. Cons The dashboard can sometimes feel overwhelming due to its numerous functions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Alex A. CEO Information Technology and Services ### "Uchat - Boa Plataforma porem material de ajuda carece de ajuste." 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 22, 2023 Boa a experiencia funciona sem muito esforço apesar de muitas funções escondidas. Pros Boa plataforma, bem completa em todos os sentidos, bastante opções de integração, só peca no material de ajuda. Cons Falta material de ajuda mais organizado e atualizado para configurações, peca em alguns materiais de ajuda, em linguagem que pouco ajuda. Switched from [Make](https://www.capterra.com/p/154278/Integromat/) [ManyChat](https://www.capterra.com/p/206636/ManyChat/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Dean C. CEO Health, Wellness and Fitness ### "Uchat Changed the life of myself and my company with it's easy to use software. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2023 I am just massively impressed, would 100% recommend. Pros One of the most beneficial things we used Uchat for was it's automations and flows, it enabled us without the use of many DM setters to generate hundreds of thousands in dollars to enabled us to get the 2 comma club award at clickfunnels. The second best thing about it is probably the support we've received, would 100% recommend this platform, been a trust Uchatter since we discovered the platform. Cons Nothing at the moment, I'm yet to see something I'm disappointed in, I panicked at one point and thought the data was erased but it was my fault as I'd simply clicked on the wrong workspace (I was tired) Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Mostly because of the founders vision for Uchat Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ? Bryan B. Asana Solutions Partner Management Consulting ### "Definitely most robust and powerful chatbot builder" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 7, 2023 Pros The omnichannel feature to connect with all major communication channels in one place is amazing. Also, the bot builder is perfectly intuitive. And, I \*love\* that it can be used with OpenAI, can be used to create phone calling systems. Just a super powerful platform. Cons The text area in the website widget needs to be formatted more cleanly. Long messages get hidden by the edge of the bubble. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User ceo Business Supplies and Equipment ### "Best chatbot on the market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 25, 2023 It helps to handle more works that can be done by chatbot, such as shipping status, payment status. etc. It saves us time and labor. Pros Integrated with many live chat apps, such as Jivochat, slack, etc. Cons A little slow responding time when the first message from uchat to Jivochat. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sushant S. Owner Alternative Medicine ### "Uchat + Airchatty CRM is an unbeatable combo \[All in one Marketing Automation\]" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 11, 2023 Simple and easy-to-understand UX UI, Takes minutes to set up your first chat botIntegration with Pabbly Connect is a big plus pointBeautifully made Mobile app Pros It makes my life easy by saving 10+ hours of time for me and my support agents for queries from customers.It can also upsell products to my existing clients.With complex automations - there's a world of possibility that can be created - I'm still exploring it. Cons Too many features and functions also being a learning curve along with it. Reasons for choosing UChat More functionalities, better limits, ease of use, Integration with Pabbly Connect, Library of learning videos, founder and Mark both are active in pushing new features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/239947/UChat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fathom vs UChat](https://www.capterra.com/compare/239947-276054/UChat-vs-Fathom)[Compass vs UChat](https://www.capterra.com/compare/239947-10041681/UChat-vs-Compass) [Botpress vs UChat](https://www.capterra.com/compare/199292-239947/Botpress-vs-UChat)