# Page 2 | UChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is UChat the right Conversational AI Platform solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/239947/UChat/reviews --- UChat 4.9 (73) [View alternatives](https://www.capterra.com/p/239947/UChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of UChat ## Showing most helpful reviews Showing 26-50 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ‪Q ‪KHLDUN Q. sales manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Effortless and Powerful Chatbot Solution for Multi-Channel Engagement" November 6, 2024 5.0 My overall experience with UChat has been highly positive. The platform's intuitive design and powerful features allow me to create sophisticated, multi-channel chatbots effortlessly. I appreciate the flexibility UChat offers, from automating responses to integrating AI and NLP for enhanced client interaction. Though the extensive options required some initial learning, it ultimately helped me streamline my customer engagement, boost efficiency, and customize client journeys. UChat's support team and updates also reassure me that it's a reliable choice for long-term use. Pros I love UChat's easy and intuitive interface, allowing me to build smart, multi-channel bots without coding, which speeds up communication and boosts productivity. Cons The mobile app has been reported to need updates to enhance speed and usability, aiming to match the performance of global messaging apps. Review Source JE Jason E. CEO Computer Software Used the software for: 2+ years ### "Can't go wrong with Uchat. It's incredible! " October 5, 2023 5.0 The Uchat platform is incredible. Then you add the team. Then you add the integrations (particularly AI) and it can't be beat. It really is that good. Pros Their team is top notch. They listen to their customers. They provide incredible educational resources. They implement new features all the time. I don't know how they do it it all. It's amazing. Cons I used to say reports, but in the last couple of months they have really improved this area.... Now, if I had to say something, I'd probably say that their team is I know this isn't a disadvantage, but the team releases new features so quickly, I always feel like I'm behind. So, Review Source Hirman R. CTO Marketing and Advertising Used the software for: 1-2 years ### "Uchat it the godfather of chatbot !" January 26, 2023 5.0 I've started building automated AI-powered solutions using chatbots since 2017. That was the time there are no 'noise' or 'light' on chatbots in Malaysia. I can say I'm one of the pioneers here in my country. I've been working and testing various chatbot platforms. Most are drag-and-drop platforms purely for time and cost saving. I started with Manychat then moved to Chatfuel then to Activechat (as a strategic partner) then now as a business partner in Uchat. I also has tested some other platforms such as Mobile monkey, FlowXO, Botstar, and various others that i can't remember the name.From all those tests and works, i can safely say that Uchat is at the very top, the Grand Daddy of Chatbot in a child form 😍 Pros All of it, but mainly because of the vas features and useability. Flexible and reliable and the same time. All-in-one platform for all business needs, not just chatbot, but also email, live chat, e-commerce, and much more. It is worth every penny invested Cons While the platform is considered still young, there is room for improvement such as the server resources limits. I trust the limit will be increased from time to time. Othe than that, i have no other reason not to love this platform Review Source Phaneendra Kumar P. Chief Executive Officer Information Technology and Services Used the software for: Less than 6 months ### "One of the Best Chat Bot Provider Platform" December 9, 2022 5.0 It was really good using Uchat and I still use this software for managing my clients chatbots with ease and they are also very happy with the results. Kudos Uchat team for this software. Pros Reports, Single Inbox for Multiple channel chats, Easy monitoring and easy configuration and deployment without the need to coding skills that even after a novice can start immediately. Cons Nothin specific. But It could have been better if support for regional languages is provided. Review Source Richenel V. CEO Marketing and Advertising Used the software for: 1-2 years ### "Our fully automated agency with Uchat" January 23, 2023 5.0 In our agency, time ( efficiency) is very important. Uchat saves us a lot of time. Before, we had to tie different tools together in order to have a seamless workflow. Together with their other tool Airchatty CRM we have a complete toolset to run our marketing agency. Pros Uchat gives my agency the full possibility to automate marketing and sales processes. Cons Uchat is a powerful product but you need to invest some time in getting familiar with the settings. But once you understand the way it works, it saves a lot of time. Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/)[BotStar](https://www.capterra.com/p/180449/BotStar/) Costs and reliability Review Source PK Phaneendra K. CEO Information Technology and Services Used the software for: Less than 6 months ### "Best Chatbot software you can rely on for multichannel communication." October 13, 2022 5.0 I like this software very much as I am regularly using it to serve my client base through all possible channels. I will definitely recommend this software to my friends. Pros Firstly, Omni channel bot flow and single window live chat for agents without the hassles to go through various processes for different channels. Secondly, I like the speed and ease of use. We can literally build a bot within the first few minutes of watching their videos. Cons Only one chatbot for omnichannel. A little bit of a steep learning curve to add features. Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/)[JivoChat](https://www.capterra.com/p/178227/JivoChat/) Reason for choosing UChat I chose Uchat over others because of this easy to use features and non complicated bot flow builder with reasonable bot sessions per month. Review Source Luciano Z. ChatBot and Automation Consultant Information Technology and Services Used the software for: 6-12 months ### "Integration' is the keyword" March 16, 2022 5.0 Overall experience more than positive: the company receives and processes user requests in a streamlined and fast way. The ability to integrate with the most popular communication channels on the market, including voice and SMS, is excellent. Pros UChat makes workflow simple, modular and structured. Thanks to deep and effective integrations, each channel finds its own communication paradigm for automation. In just a few clicks, flows with sophisticated logic can be created, whether they are conversational, workflow or function flows. Cons If I had to find fault, I find that the GUI could be refreshed and made more contemporary, but these are really minimal aspects. It would be great if you could create a multichannel bot, drawing it once, so that it could be declined in the different channels without having to recreate the whole system. Alternatives considered [Xenioo](https://www.capterra.com/p/175295/Xenioo/)[ManyChat](https://www.capterra.com/p/206636/ManyChat/)[Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Review Source Rupesh P. Director Education Management Used the software for: 6-12 months ### "One of the Best omni-channel chatbot platform I used till now" March 25, 2023 5.0 I must say that it has exceeded my expectations. Pros The user-friendly interface, customizable chatbots, integration with multiple platforms, and efficient customer support make it a comprehensive solution for businesses looking to improve their customer communication and support. The chatbot feature, in particular, is a game-changer as it allows me to create personalized automated responses to my customers' queries, which saves me time and resources while improving the overall customer experience. I highly recommend uChat to any business owner looking to streamline their communication and support capabilities. Cons Using uChat's advanced features and functionalities may require businesses to invest additional time and resources into training their team to use the platform effectively. Due to the complexity of some of uChat's features, businesses may find them overwhelming or challenging to understand at first. However, with the right training and support, businesses can fully leverage uChat's capabilities and benefit from its numerous features. Review Source JW Juliana W. CEO & Founder Marketing and Advertising Used the software for: Less than 6 months ### "UChat shake things up!!" March 8, 2023 5.0 I never imagined I could find a single tool that could help me integrate chatbot services, automations, and other functionalities until I discovered UChat. Since I started using UChat, things around has become so much easier. Now, I can automate repetitive tasks such as answering frequently asked questions, collecting customer information, and sending personalized messages without having to spend hours of my day. Furthermore, the platform has an easy-to-use interface and a wide variety of integrations, making the setup process even smoother. I highly recommend! Pros \- Easy integrations- Tutorials available at every step- Explainer materials provided- Easy to get in touch with support team- Doesn't limit itself to obvious features- Listens to customers to bring new innovations and conveniencesOverall, UChat provides "peace of mind" so that you can carry on with your tasks, knowing that the support team is there to assist you and you don't have to put your life on hold to resolve a simple issue. Cons The only downside I would mention is that there may be a learning curve involved, but that's the case with any new tool or process you need to implement. However, for those who are familiar with this type of technology or have seen it before, even briefly, they shouldn't have any trouble adapting to it. In my experience, among the tools I've tested, UChat definitely has the most user-friendly dashboard that is easy to understand and adapt to Review Source SJ Sean J. CEO Marketing and Advertising Used the software for: 1-2 years ### "Best Chatbot Software in 2021,2022, 2023" February 3, 2023 5.0 From the Facebook user group, to the staff and then the software, it has been an amazing journey Pros Its price point and how powerful it is, once diving into Uchat, nothing compares. Cons I loved the software I have zero complaints about it from my clients or me Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Reason for choosing UChat It was the best in terms of cost, and value of what you are getting, plus the fact that they are adding features Review Source SS Sushant S. Owner Alternative Medicine Used the software for: 1-2 years ### "Uchat + Airchatty CRM is an unbeatable combo \[All in one Marketing Automation\]" April 11, 2023 5.0 Simple and easy-to-understand UX UI, Takes minutes to set up your first chat botIntegration with Pabbly Connect is a big plus pointBeautifully made Mobile app Pros It makes my life easy by saving 10+ hours of time for me and my support agents for queries from customers.It can also upsell products to my existing clients.With complex automations - there's a world of possibility that can be created - I'm still exploring it. Cons Too many features and functions also being a learning curve along with it. Reason for choosing UChat More functionalities, better limits, ease of use, Integration with Pabbly Connect, Library of learning videos, founder and Mark both are active in pushing new features. Review Source ¿ Bryan B. Asana Solutions Partner Management Consulting Used the software for: 6-12 months ### "Definitely most robust and powerful chatbot builder" July 7, 2023 5.0 Pros The omnichannel feature to connect with all major communication channels in one place is amazing. Also, the bot builder is perfectly intuitive. And, I \*love\* that it can be used with OpenAI, can be used to create phone calling systems. Just a super powerful platform. Cons The text area in the website widget needs to be formatted more cleanly. Long messages get hidden by the edge of the bubble. Review Source Alex A. CEO Information Technology and Services Used the software for: Less than 6 months ### "Uchat - Boa Plataforma porem material de ajuda carece de ajuste." September 22, 2023 4.0 Boa a experiencia funciona sem muito esforço apesar de muitas funções escondidas. Pros Boa plataforma, bem completa em todos os sentidos, bastante opções de integração, só peca no material de ajuda. Cons Falta material de ajuda mais organizado e atualizado para configurações, peca em alguns materiais de ajuda, em linguagem que pouco ajuda. Review Source VR Verified Reviewer ceo Business Supplies and Equipment Used the software for: 1-2 years ### "Best chatbot on the market" May 25, 2023 5.0 It helps to handle more works that can be done by chatbot, such as shipping status, payment status. etc. It saves us time and labor. Pros Integrated with many live chat apps, such as Jivochat, slack, etc. Cons A little slow responding time when the first message from uchat to Jivochat. Review Source maZ miguel angel Z. CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "I use u-chat at the travel agency level" February 25, 2023 5.0 I have a travel agency, and I invest in facebook ads, google ads and others.u-chat generates a quick response and segmentation of the leds Pros I really like the workflows and the ease of creating a chatbot and making responses faster with my clients Cons There are few things that I don't like, but I have a direct conversation with support and they provide an immediate solution Review Source DM Darryl M. CMO Telecommunications Used the software for: 6-12 months ### "Next Level Chatbot - well worth it!" March 19, 2023 5.0 customer support to our customers and from Uchat has been amazing! loving it Pros Easy to deploy. Quick transfers to our live agents Cons The setup is a little confusing. Bit of a learning cure but nothing a bit of trial and error cant fix Review Source Alex J. Director Marketing and Advertising Used the software for: 6-12 months ### "A fantastic platform that shines faster than anythint else I experienced" January 30, 2023 5.0 Aboslutely superb experience with the software and the team. Pros The bot building feature is very intuitive and all tools are easy to find within. Also the integrations and the omni channel make everything super easy to configure Cons The widgets, I thin there is room for improvement to show widgets in many other ways on websites. Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Pricing and community Review Source Yash S. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Incredbile chatbot solution" March 29, 2023 5.0 Totally loved it. Uchat reduced our support by automating the most part of it. it is literally gamechanger. especially when we are planning to scale. Pros The best part of UChat is its flow builder. It is very intuitive to use and easy to setup. Cons There are really no major cons. If there is a minor bug here and there, the support team is prompt to resolve it in a day! Review Source J Busola K. Director Information Technology and Services Used the software for: Less than 6 months ### "A chatbot for now and the future" March 13, 2023 5.0 Pros The main strength to me are the numerous channels supported as well as the Integration with many apps. You can also integrate with OpenAI and some CRM. It allows for subflows that execute processes in the background Cons No integration with Airtable yet. Also templates or imports from external software will be helpful. Lastly, the free tier lacks integration so you can only get your data out through export Review Source Fabio D. Founder Education Management Used the software for: 2+ years ### "Chatbot automation" March 24, 2023 5.0 Pros The flow builder and channels available. The community is also great. Cons Tha Mobile app and do not have a email as channel. Review Source VR Verified Reviewer CEO Financial Services Used the software for: Less than 6 months ### "Chatbot software to rule them all" March 6, 2023 5.0 great experience Pros easy to use. amazing support, large variety of integrations. Cons missing email as one of the channels, although this is coming very shortly as per the roadmap Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Reason for choosing UChat price and features Review Source Ulmeanu A. fondator Marketing and Advertising Used the software for: 1-2 years ### "It is very easy to use and has many functionalities." January 24, 2023 5.0 Pros The platform has many useful components. You can easily develop simple and complex chatbots. It needs learning, but the community behind it helps you. Cons Maybe there are other bugs, but that didn't bother me because they are solved quickly. Review Source VR Verified Reviewer Designer Design Used the software for: 6-12 months ### "Become your own "Botmaster"" March 8, 2022 5.0 Pros Uchat bundles countless chatbot platforms for me, because it offers the creation of a chatbot for almost every channel. Whether WhatsApp, Voice, Line or even Google MyBusiness. I haven't seen that with any other platform yet! Creating flows is super intuitive and easy and there are many helpful video tutorials. The bots work and I am super proud because Uchat helped me realize my first own WhatsApp chatbot. Cons I desperately want a web chatbot that you can embed on your own website. Then it would be perfect! The text-to-speech option in the German language is unfortunately rather poor, new, better voices would be desirable here. Review Source WM Williams M. CEO Information Technology and Services Used the software for: Less than 6 months ### "An ever-evolving chatbot tool" March 24, 2023 5.0 I have tried other similar tools, but UChat has surprised me by its power in features, fair price and continuous improvement of the development team behind it. I also like that they have published the Roadmap that allows you to see the innovations that they will implement and the possible upcoming improvements. Pros It is a tool that provides all the features from the cheapest plan, unlike other similar tools, which release advanced features only for more expensive plans. Cons The learning curve is a bit high, but it is worth learning as it allows you to develop very interesting things. Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/) Switched from [Zoho Cliq](https://www.capterra.com/p/167639/Zoho-Cliq/) Advanced features for a better price. Review Source Nicole C. Marketing Director Events Services Used the software for: 1-2 years ### "This is one of the tool that has so much potential and it keeps growing" October 2, 2023 4.0 We use this to collect leads Pros The support and the \[sensitive content hidden\] are both exceptional. Although there is a learning curve, the software is highly powerful and enables us to efficiently handle a wide range of chatbots that are perfectly tailored to our business needs. Cons The dashboard can sometimes feel overwhelming due to its numerous functions. Review Source Similar Products Featured