# Page 3 | UChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is UChat the right Conversational AI Platform solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/239947/UChat/reviews --- UChat 4.9 (73) [View alternatives](https://www.capterra.com/p/239947/UChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of UChat ## Showing most helpful reviews Showing 51-73 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MK Mark K. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "best chatbot builder on the market" March 21, 2023 5.0 Uchat has set the bar for chatbot builders extremely high. Uchat covers every imaginable business use case with its own chatbots and direct integrations to multiple crucial third parties like OpenAI, payment providers and CRMs. It is the core of my business at the moment. Pros The team is extremely responsive to innovation. They implemented ChatGPT embeddings within 48 hours after the ChatGPT API was out. And same with all other features. Amazing speed and responsiveness. Cons The UI could have a better design. It's ok, but feels like 2012 Websites. However, this doesn't affect the amazing functionality and usability of the tool at all. Review Source RS Roja S. Developer Marketing and Advertising Used the software for: 2+ years ### "Best Platform for Chat" January 12, 2023 5.0 Pros Connecting all social media in Channel - OmnichannelNumber of integrations User friendly Cons Now I thought all set in Uchat Platform. Review Source SE Shady E. CS Computer Software Used the software for: 1-2 years ### "Easy Chat" August 30, 2022 5.0 UChat is a good way to communicate with your teammates Pros Uchat item itself is so flexible and able - seemingly the finest out there - and the group is greatly responsive to input and they're making overhauls appropriately Cons There were times when limitations on assets were forced by the group. I can still live with this knowing that this is often fair a transitory impediment Review Source AH Antal H. IT Administrator Internet Used the software for: 1-2 years ### "The Main tool you need" March 17, 2023 5.0 Pros Omni Channel , Depth of features ease of use and overall product support Cons still early , some analytics could be better Review Source AC Andres C. profesional Restaurants Used the software for: Less than 6 months ### "wow that's amazing" March 22, 2023 5.0 Uchat helps me automate my commercial orders, it's easy and intuitive Pros The best system I could find to create a chatbot and link everything I was looking for in a single platform, the price, the infinite possibilities of connections and how intuitive it is to be able to carry out the projects you want and without knowing so much about programming, with its tutorials easy to understand, anyway, it's incredible! Cons I still can't find anything I don't like about this platform, on the contrary, I like everything, I even think I need to learn more things on my own to get the most out of Uchat. Review Source Greggy G. Proprietor Marketing and Advertising Used the software for: Less than 6 months ### "UChat - Best in class" March 29, 2023 5.0 Pros Omnichannel is an awesome feature + the integrations Cons I like everything about UChat. Easy to use Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) LTD pricing Review Source GB Goma B. Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Solid Chatbot Platform with Strong Visual Design Capability, but Lacking in Templates and Tutorials" January 3, 2023 5.0 Pros The visual design capability alone makes it a strong choice for those looking to create a chatbot for their business. Just be prepared to spend some extra time learning the ins and outs of the platform if you are new to chatbots. Cons While the platform is very solid and has a lot of great features, I found that it lacked templates and tutorials for many use cases. This made it a bit difficult for me to get the most out of the product, as I had to spend extra time figuring out how to use certain features Review Source WB Wesley B. Executive Business Director Staffing and Recruiting Used the software for: Less than 6 months ### "Your go-to solution if you want to automate your conversations on WhatsApp" March 2, 2023 5.0 We are using it to automize our marketing strategies that are running with click-to-Whatsapp. Pros Chatbots are still complex structures and building it from 0 is very difficult, however with UChat you get an all-in easy-to-use solution without any coding required for an affordable price! Cons I couldn't name anything that we really dislike, my colleague called it 'driving a lamborghini' Switched from [Gupshup](https://www.capterra.com/p/233786/Gupshup/) Complex bot builder solution which is not intuitive and straightforward. Review Source CC Craig C. Marketing Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Flexible chatbot development platform" January 30, 2023 5.0 The platform is super flexible. Multiple chat channels are available, and there are multiple ways to integrate with other software (API, Zapier, Make.com etc). This makes it a powerful tool for any business. Pros Have been using uChat for a a couple of months at this stage and so far I'm finding it to be excellent.I was previously a Chatfuel user and also have experience using other platforms including Manychat.For what I need, right now uChat is the clear winner. - Fantastic integrations - Short learning curve - Active Facebook group with good involvement from uChat admins - Plenty of guides and how-to videos - Fast development of new features. Cons One area where I feel some improvement could be made would be the analytics. At the moment, it seems limited. Based on recent improvements they've made and the speed with which they update the platform, I'm sure it's just a matter of time before they tackle this one as well Review Source VR Verified Reviewer Director Computer & Network Security Used the software for: Less than 6 months ### "Uchat a star in auto chatbot." May 12, 2022 5.0 Pros UChat is a very flexible chatbot builder with many ready integrations to helps us to create all kind of consumer support. Cons I wish Uchat has own more built in integrations rather than paying 3-party in order to use the integration. Review Source TS Théodore S. Marketing Consultant Marketing and Advertising Used the software for: 6-12 months ### "UChat - A powerful automation tool" January 27, 2023 5.0 Pros The platform is very complete with tools to automate businesses. There are regular updates, with a YouTube video (thankfully), so I can not lose between them. Cons Sometimes it requires advanced technical capacities. I would like to have more case studies on strategies to get leads and use the right features. Review Source Canice C. Product Manager Marketing and Advertising Used the software for: Less than 6 months ### "Dollar for dollar, the most awesome chatbot builder" March 30, 2023 5.0 Amazing. The leadership is very responsive to our questions and suggestions. Pros Many integrations available, it's very easy to derive business value as a result of that.It can be connected to many chat channels such as Facebook, Instagram, Whatsapp, Google My Business etc. Cons The features related to analytics are quite sparse. Review Source RR Rafael R. Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "The best easy-to-use Chatbot tool" January 23, 2023 5.0 I have a friendly interaction with my clients and prospects and I can immediately automate the processes to collect and use important information that allows me to provide better service and more sales. Pros Easy to use, features and integrations that allow me to automate processes easily, efficient and friendly support Cons Everything is fine so far, my experience has been totally satisfactory Review Source Matthew J. Owner Marketing and Advertising Used the software for: 6-12 months ### "THE Omni-channel (minus website chat) chatbot platform" April 16, 2022 5.0 The overall experience with UChat has been amazing. The product itself is so versatile and capable - arguably the best out there - and the team is extremely receptive to feedback and they're making updates accordingly. The team is also engaged with the community and users non-stop. Pros Connects with MANY popular channels such as WhatsApp, Facebook, Telegram, Line and much, much more! Cons The UI could use an update and the UX could maybe be slightly better Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Reason for choosing UChat It was at a great price and it offered more than just one or two channels! Review Source MS Markus S. Founder Computer Software Used the software for: 1-2 years ### "Multichannel chatbot platform" March 30, 2023 5.0 I am implementing half-automated customer contact. AI can be used to reply to comments, users can help themselves by uChat serving them answers from our documentation.Collect user interest level in planned features before implementation. Collect feedback about the result of a feature I implemented, what should be changed etc. Pros It covers my needs for integration with other software. All the integrations makes pretty much anything possible. I can send mail via any email client, (SMTP), connect the bots to Google sheets, stripe, or pretty much any other software via Zapier/Pabbly/Make/Integromat. Cons It is quite a complex system, but that is probably the case of any powerful system with alot of features and automation possibilities. I am happy to see that the uChat team constantly releaseing videos on YouTube. That is helpful! Review Source Kai Xiang N. designer Design Used the software for: 6-12 months ### "affordable and powerful chat system for most needs" January 31, 2023 5.0 Pros there is a centralised area for omni messaging which is a convenient area to see all your social media chat. You can connect the bot to automate your replies. Cons The UI and UX can be improved, there is also abit of learning curve as the system is quite feature rich. Once you spend enough time on it, you can deploy for most use case. Reason for choosing UChat affordable Review Source SK Subin K. Owner Veterinary Used the software for: 6-12 months ### "Good Platform " March 23, 2023 4.0 Pros It is a good platform to create and deploy your chatbots. Easy to use. Good Support from the team as well. Cons No cons found yet since the product used Review Source KT Ke T. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Promising ChatBot for Agency Owners" December 4, 2021 5.0 Although UChat is a fairly new platform, but it doesn't feel like one at all. This is probably one of the most feature rich chatbot that you could find at this price. Pros Comes ready with Inbound and Outbound Webhooks. Besides, Mini Apps open up doors to so many possibilities and use cases. Cons Since this is a fairly young product with limited funds. There were times when restrictions on resources were imposed by the team. I can still live with this knowing that this is just a temporary limitation. Review Source BK Balakrishna K. Operations Head Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Very good chatbot platofrm" January 15, 2023 5.0 Pros Very eay to use, frequently updated, Good COmmunity and Support. Cons Would like to see some improvements in the Broadcast feature. Review Source JS Jithin S. Founder Information Technology and Services Used the software for: 6-12 months ### "Great features, great integration" February 4, 2023 5.0 Pros Uchat is getting updated like almost every day! They are adding amazing features while keeping the price very affordable. They have also added a CRM that works perfectly with the chatbot. So all in all, they are helping the sales and marketing automation in a very positive way. Cons There were times when some features were missing. But they get added in a week or two, if it is requested by the community. Review Source JL Joshua L. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Impressive tech stack!" March 24, 2023 5.0 Pros UChat's really been a one-stop place for everything we need and has additional features that other platforms don't have. Will be exploring this more and more! Cons With a focus on the new features that have impressed us, the UX isn't quite the same level as competitors for team member access and a few other things. An easy tradeoff for better functionality. Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/)[Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Review Source AD Adrian D. Privacy Specialist Management Consulting Used the software for: Less than 6 months ### "More than a chatbot" March 30, 2023 5.0 Excellent. Love the support and community Pros The integration with ChatGPT is mind blowing. Also love the easy of WhatsApp automation too. Cons The UI could be improved. It is a bit overwhelming to begin with but I’m being fussy. Review Source MQ Mónica Q. Insurance Advisor Insurance Used the software for: Less than 6 months ### "A very versatile Chatbot!" January 30, 2023 5.0 UChat helps me automate appointments so I can focus on these instead of the prospect manual follow-up Pros UChat is a growing platform and I like that it has many integrations with other programs. It is also very cheap too! Cons It requires some technical knowledge to do very specific things, but that is expected from software like this. There are many Uchat-certified users you can rely in in case you get stuck though. Review Source Similar Products Featured