--- title: "Thrio Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Thrio Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/239949/Thrio/" page_type: "product" language: "en" --- # Thrio Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Thrio ## What is Thrio? Architecture. Automation. Hybridism. How could our groundbreaking hybrid CCaaS/CPaaS/UCaaS platform help transform your business? Thrio helps you deliver outstanding CX with our complete omnichannel offering. Let us handle the hard stuff with built-in process automation and AI tools, so you can focus on sales and service. Thrio’s API-first architecture makes for seamless integrations and powerful connections. And our array of security certifications let you do business with confidence. ## What is Thrio used for? [Call Center](https://www.capterra.com/call-center-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $89 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Thrio 5.0 (5) VS. [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting Price $89 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.1 (973) Value For Money 5.0 (5) Value For Money 4.2 (796) Customer Service 5.0 (5) Customer Service 4.3 (768) ## Thrio alternatives [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about Thrio Overview ### What company size and specific industries is Thrio built for? Thrio is designed for businesses of all sizes, including SMBs and enterprise organizations, as well as BPOs and service providers. It fits teams that need support for customer service, sales, and marketing operations across customer-facing service environments. Features and Usability ### What are the key features of Thrio? Thrio offers contact center and unified communications features, including inbound and outbound call center tools, automatic call distribution, IVR, call routing, call recording, and call transcription. It also includes live chat, SMS messaging, chatbots, CRM, workflow automation, reporting, role-based permissions, and real-time analytics. Integrations ### Which third-party tools and platforms does Thrio integrate with? Thrio integrates with EPG WFM. Getting Started and Support ### What training and onboarding options does Thrio offer? Thrio provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars offer group learning sessions, documentation gives written reference material, and videos provide self-paced visual guidance for teams reviewing setup and product features. Getting Started and Support ### What customer support options does Thrio offer? Thrio provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments. ## Features AI summary Based on 4,384 Customer Communications Management reviews Capterra data shows that buyers of Customer Communications Management rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Thrio supports all three of the features reviewers consider most important: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer conversations across channels, respond faster through text and chat, and maintain more consistent communication, allowing teams to deliver timely service and build stronger customer relationships. Call Center Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Task Management 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression VoIP Connection 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Thrio 117 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Blended Call Center: A call center that both makes and receives calls - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Forms Management: Store, manage and track all forms in a centralized location - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - On-Demand Communications: Generate personalized communications upon request to meet customer needs - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Project Workflow: Create, manage, or update project workflows. - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Scheduled Recording: Automatically record calls at predetermined times - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 5.0 (5) 5.0 Based on 5 reviews ## Pricing Value for money 5.0 (5) Basic $89.00 Per User,Per Month Value for money 5.0 (5) 5.0 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JB Jason B. Director of Digital Products Information Technology and Services ### "A+ Implementation & Support Teams & Overall Design" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2023 Pros The open Thrio architecture allows an unlimited number of creative solutions to unexpected platform needs. Whether I get requests for API integration or the implementation of an AI component for call analysis the Thrio team gets the work done. Cons We didn't find them sooner as we would have been more competitive on other opportunities. Switched from [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) Needed a more robust solution Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [Five9](https://www.capterra.com/p/132405/Five9/) Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BB Bonnie B. Director of Operations Telecommunications ### "Amazing product and support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2023 Overall experience has been only positive and consider them a partner. Pros As a 24hour call center servicing various types of clients, the majority of our business relies on the Thrio cloud contact center platform to operate. Thrio has become an exceptional partner to our business and has contributed to our growth and success in the last 5 years. They offer a reliable service with redundancy, great sound quality, superior timely support and most importantly they have the controls and safeguards in place ensuring the protection of our data. They are continually adding new features and staying relevant to all the latest advancements in technology. With all of the product offerings they still remain affordable and offer competitive pricing. Cons I cant say that we have experienced any major difficulties to date. Any minor requests were all handled promptly. Reasons for choosing Thrio The cost as well as limitations and lacked the flexibility to do what we needed Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. LD Laure D. Vice-president, communication & community engagement Philanthropy ### "Thanks to pandemic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2023 On top of operating a telethon in spite of the pandemic challenge (our volunteers were able to take calls from home) we are now way more efficient thanks to precise reports that help us evaluate the impact of the tv show directly on calls (minute by minute). We’ve gained in efficiency in télémarketing with workflows that we can easily create, adapt. Many other options are still to further explore. Pros We knew about nothing regarding call center pré pandemic. In about 5 weeks everything was set, up and running for a telethon and We’ve trained with Thrio’s help around 350 -400 volunteers whose daily job is NOT call center related…More over we are now using it on a daily basis for télémarketing operations. Cons Really don’t have anything negative to say. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TM Tina M. Manager Management Consulting ### "Great Company!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2023 From day one, they have been supportive and responsive to all of our needs. Pros I love the responsiveness of the Team. They are always available to assist, teach and guide. The implementation was extremely easy in getting the software up and running! Cons I'm not sure yet. The system is too new to know what I least like about it. Thrio as a company is wonderful to work with. Reasons for choosing Thrio Ease of solution, response time, and support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Justin F. VP Financial Services ### "Great Omnichannel Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2022 Pros Thrio does it all. When we made the switch from a previous vendor, the improvements were seen immediately. Since then, Thrio has helped us improve our dialing efforts, expand into omnichannel, and has helped us develop an excellent online portal. Cons We look forward to their planned expansion of their visual data reports and the ability to utilize social media platforms like Whatsapp. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 21, 2022 Justin-- many thanks for the review. We're always open to feedback and do appreciate yours. In terms of reporting, we are looking forward to showing you our new Power BI based visual reports. These include sentiment analysis and word clouds among many other new reports. We're also eager to show you our support of WhatsApp that we have had available for about a year now. We'll make sure our team reaches out to you for these demos and product walkthroughs at a time that's good for you. We look forward to continuing to work with you and the Cedar team. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.