# Payaca Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Payaca the right Scheduling solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/240049/Payaca/reviews

---

Payaca

4.9 (19)

[View alternatives](https://www.capterra.com/p/240049/Payaca/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Payaca

Ease of use

4.9

Customer Service

5.0

## Showing most helpful reviews

Showing 1-19 of 19 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AS

Anna S.  
Marketing and Business Development Executive  
Renewables & Environment  
Used the software for: 6-12 months

### "Payaca saves us time and has helped improve our processes "

October 28, 2025

5.0

Overall it has been a good experience and I feel we provide better service and information to our customers by using Payaca, it has certainly enabled us to streamline previous processes which were using very manual processes to complete our paperwork and Payaca has made many of these quicker and simpler.

Pros

Integrating Payaca into our business has been very helpful by reducing lots of repetitive manual process and increasing communication between us and customers via automations, it has definitely been timesaving. Whilst we have had to change some of the ways we are working, this has been adapted well by office staff and engineers. The support \[sensitive content hidden\] have given us and continue to give us has been brilliant and they work very hard at providing guidance, advice and solutions. We have two type of engineer teams and numerous office teams using Payaca, our Service engineers have been using it for some time and all seems fully embedded, making booking, attendance and invoicing pretty seamless. Our Installation engineers have only just started using it and therefore are less familiar, so I have less to report on this at the moment. The great thing is that we can continue to develop from its starting point as we become more aware of any further tweaks we may need. Help is always at hand to answer queries, which we have been very grateful for, to get the best from the system. We are hoping as more projects go through Payaca and Analytics develop, it will give us lots of useful information for our business to help us develop it going forward.

Cons

The use of a single email address for each project has been a bit of a challenge due to the type of customers we have where we have repeat projects with one customer. We also have elderly customers who don't have email addresses or do not want to use it and therefore easier flexibility around this, would be good. We seem to have developed work arounds, but it isn't ideal. The ability to be able to leave notes on the customer without it being on a specific project is something we used a great deal in our previous CRM and it was very helpful to all staff, so we do miss that functionality. There also seems to have been a number of issues with information mapping over to Payaca and Xero incorrectly and this has caused quite a bit of work for our finance department where there have been some anomolies of data mapping over incorrectly without us understanding why. So this has been challenging sometimes to manage positively when the fallout has created a great deal of stress and work for Finance, hopefully we will get there with these issues.

Switched from

[noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/)

The CRM we moved from was not on the drop down, it was Copper CRM and we moved as Payaca is developed for our industry so the capability is better.

Review Source

RD

Rob D.  
Operations Director  
Facilities Services  
Used the software for: 6-12 months

### "Fantatsic product, even better team"

April 16, 2024

5.0

Pros

The team are fantatsic. Always keen to hear feedback and make improvements. New versions with better featyres are released almost weekly at the moment. Easy for our team to use, implementation took a little bit of time but was valbsolutely worth it. It has reduced our admin resource by over 60%. Improved efficiencies in almost all areas of our business. Increased profitability by 15% within 4 weeks of full implementation. Honestly can\`t fault this system. Really excited to see what developments are coming in the next few months.

Cons

I don\`t really have any negative feedback, excellent value for money. Take the time and implement the system properly, make sure you are on the right package and if you need the extra support, pay for it. It will pay dividends in a very short period of time.

Switched from

[Joblogic](https://www.capterra.com/p/134632/JobLogic/)

Absolutely horrible company to deal with. Over prpmised and very much under delivered. Not functional, vert clunky and the support is horrendous.

Review Source

AM

Andrew M.  
Electrician  
Construction  
Used the software for: Less than 6 months

### "Electrical Contractor"

September 9, 2021

5.0

Very good. Tech have helped me a few times with some minor issues and seem to be happy to take onboard advice on how to better the app

Pros

Pre existing integration with stripe as this allowed a streamlined process to get paid.

Cons

Lack of other integrations such as go cardless for recurring payments such as subscriptions and long term rentals.

Review Source

Response from Payaca

September 13, 2021

Hi Andrew, Thank you for your review. Customer feedback is invaluable to us so we always appreciate your input. We've got plenty on the way we'll be able to show you soon! We will be adding the ability to take staged payments, plus other integrations beyond Stripe so look out for that in future updates. We look forward to seeing you at the end of the month, it'll be good to finally meet in person! Best regards, Michael

CC

Cathy C.  
Director / Electrician  
Construction  
Used the software for: 6-12 months

### "Really good value for money, makes your quotes look more professional and well marketed "

July 17, 2023

5.0

The team have been amazing, they started providing electrical certification within the software which was a massive game changer and time saver for us as a company. they really have gone above and beyond to create an all round solution for electrical businesses.

Pros

I like how I can make options for quotes. I means I can give customers optional extras to help upsell and means I have to do less quote amendments as people can just untick something if they don't want it rather than having to keep coming back and requesting changes.

Cons

The initial getting my head around how all the quotes work was difficult but \[sensitive content hidden\] and the team were always on hand to help. Its best just to get stuck in and start learning.

Alternatives considered

[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/)

Reason for choosing Payaca

The level of support offered by payaca is unbeatable

Switched from

[Eworks Manager](https://www.capterra.com/p/135340/E-Works-Manager/)[Fergus](https://www.capterra.com/p/155571/Fergus/)

The electrical certification on the previous software was not up to scratch and the previous software to that didn't even offer it.

Review Source

Response from Payaca

July 19, 2023

Thanks Cathy, after trying a number of other options it's great to hear Payaca is working so well. Your feedback has been fantastic and we've been able to make a number of improvements to make getting started easier since you joined. Thanks again! Matt (CEO at Payaca)

JC

James C.  
Director  
Construction  
Used the software for: 1-2 years

### "Quote process and management has been greatly improved"

March 19, 2024

5.0

Pros

Ease of creating quotes, ability to create groups, ability to automatically communicate with customers via text message.

Cons

Not able to save pdf broachers to groups, not able to add clickable links to items (eg links to more into on the products) , Not being able to have multiple email address, people the same quote gets sent to, eg some times we need to send the quote to the client and the main contractor.

Switched from

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Found Payaca more user friendly and better value for money with the features offered.

Review Source

NH

Nabil H.  
Director  
Oil & Energy  
Used the software for: 1-2 years

### "Outstanding CRM "

August 25, 2023

5.0

Pros

A very important tool in todays busy environment, which takes care of automations, allowing you to track everything. I find quoting and invoicing seamlessly integrating.

Cons

as a new platform there are still some forms I would like to have as standard. However it is easy to attach documents to a file if necessary.

Alternatives considered

[Tradify](https://www.capterra.com/p/152413/Tradify/)[Fergus](https://www.capterra.com/p/155571/Fergus/)

Reason for choosing Payaca

personal touch with great support. affiliation to the boiler business

Review Source

MS

Mike S.  
Sales Director  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Is it for us? "

July 31, 2023

5.0

Lead control is excellent from enquiry through survey and quote stage right through to sale and installation and billing.

Pros

The system appeared to fundamentally be designed for sole traders, primarily plumbers which wasn't initially ideal for us until \[sensitive content hidden\] and his team engaged with us to explore the chances of tweaking the product to suit our Vehicle Charging/ Renewable Energy application. No one else offered the flexibility

Cons

It was very trade specific initially and not really suited to a company that had separate departments. This is no longer the case. \[sensitive content hidden\] and the team have been incredibly helpful over the past year in compromising processes to help it work for us

Review Source

CR

Chris R.  
Business owner  
Construction  
Used the software for: 1-2 years

### "Fantastic software"

September 25, 2021

5.0

My overall experience with Payaca has been fantastic. I'm getting on really well with the product and looking forward to using it for many more years and excited to see the additional features they add. It's really helped increase my sales, my quote conversion rate has increased massively and that is probably down the professional look it provides. The customer service is brilliant also. Any questions you may have, their team are always there to answer or solve any issues. Excellent all round package with Payaca!

Pros

I love the fact that I can create a quote or invoice in short time. Also once an invoice is sent it integrates with xero where my invoices and vat get automatically inputted into the software for my accountants easy access. Being able to offer 0% finance is a game changer in my business, that's the route alot of customers want to go down these days so it's a great feature.

Cons

There's nothing I Dislike about Payaca but the only thing missing for me is a customer satisfaction note to sign at the end of a job.

Review Source

Response from Payaca

October 8, 2021

Hi Chris, Our overall experience has been fantastic with you too! It's been really great to have you onboard from the very early days. There's a lot of great feedback you've given us over time, plus putting our name out there for others is always appreciated! You've made some of my points for me; increasing quote conversion rates with the professional looking quotes, the ease of creating and sending a quote, integration with existing software and many more features are all a core part of the experience that we're delighted work for you and so many others. A satisfaction note is included on 0% finance jobs, though we could look at including it for all jobs potentially. Your feedback is always welcome Chris, thank you for the time you've given us in helping to shape the product and we look forward to working with you in the future too! Best regards, Michael

ME

Mark E.  
Director  
Construction  
Used the software for: 1-2 years

### "A real game changer"

September 30, 2021

5.0

We’ve had feedback that the customer experience with received quotes has been a deal breaker for them, winning us the business over competitors. What else can we say..

Pros

The simplicity of the quoting process and then invoicing has massively reduced the time needed allowing us to concentrate on business development. That paired with the customer experience means that this tool is now one of the most critical in our business.

Cons

In all honesty at present we don’t have any gripes.

Reason for choosing Payaca

After having a video call with \[SENSITIVE CONTENT\], choosing this product was a no brainer. It does everything we need, and it does it well!

Switched from

[Wave](https://www.capterra.com/p/178021/Wave-Apps/)

Lost UK support

Review Source

Response from Payaca

October 5, 2021

Hi Mark, I can tell you honestly the whole team are delighted to see your response! The message we always try to get across is not only is it easy to use for you as a business, but crucially it's very accessible for your customers too. It's been good to receive your feedback over the time you've been with us and we are implementing a whole lot more that should make life even easier. It's been great working closely with you over the last 12+ months and we look forward to working with you to make the system even better. Best regards, Michael

BC

Ben C.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Great software"

September 16, 2021

5.0

Overall experience has been fantastic, The guys are brilliant. Any problems they are there to help in an instant. I sent a message to \[SENSITIVE CONTENT\] not expecting a reply. He replied with in 5 mins and offered to give me a call to talk me through it.

Pros

I found the interactive quotes are the best thing for me, They save time as you can multiple options on the first quote for the customer. Also the fact it works to take deposits is fantastic!

Cons

I have no Cons about Payaca. Its fantastic for me

Switched from

[Powered Now](https://www.capterra.com/p/148383/Powered-Now/)

Interactive quotes

Review Source

Response from Payaca

September 17, 2021

Hello Ben, Thank you for your kind words I'll be sure to let them know how happy you were with their response! We're very glad you find the interactive quotes so useful. They are one of the features we are most proud of. We've made some significant improvements recently which make them even more efficient to send and we'll continue to bring you even more great time-saving features in the near future. Thank you for joining us in our early stages and we look forward to seeing you grow your business too. Best regards, Lauren

CL

Callum L.  
Plumber  
Construction  
Used the software for: 6-12 months

### "Macquarie Plumbing Services "

September 7, 2021

4.0

Very good. No complaints and don’t intend on leaving

Pros

Easy to use. And a very responsive support team. Looking forward to using 0% finance when I’m able to

Cons

You can’t use your own advertising for finance, it has to be plastered in “Payaca” which for me takes the personal touch away from my business

Review Source

Response from Payaca

September 8, 2021

Hi Callum, Thank you for your really positive feedback. It's great that you find it easy to use, that is always one of our main priorities when designing new features for the system, some of which you will be seeing very soon! Thank you for your kind words on the support as well. We aim to ensure Payaca has that personal touch, we know what it is like to talk to a bot and not get the answer you are looking for, believe me! We understand what you mean about the finance aspect, we need to do that to stay compliant with the regulations, though when you get the 0% finance going you will be able to make it much more personal! Thank you for joining us, we are glad that you are very happy with us and I'm sure you'll be even happier with the updates we have coming up. We'll be in touch to show you a preview of what's to come! Best, Michael

SI

Scott I.  
Gas Engineer  
Utilities  
Used the software for: 1-2 years

### "Excellent Product & Even Better Customer Support & Service"

June 5, 2023

5.0

Pros

All of it really, but the quoting tool really sets us apart from our competition. Customer feed back has been amazing on it. Plus, the ease of using all the others daily aspects like invoicing & boiler services records.

Cons

Nothing really springs to mind. Can't fault it at all.

Review Source

Response from Payaca

July 17, 2023

Hi Scott Many thanks for this, our team were thrilled to read about the great feedback you've received from your customers. So much more to come and we look forward to supporting your business for many years to come. Thanks, Matt CEO & Founder

JG

Jack G.  
Plumber  
Construction  
Used the software for: 6-12 months

### "Jack’s review"

September 22, 2021

5.0

Very helpful customer support & easy software to use.

Pros

I like the quote designs & the software is easy to use.

Cons

It saves a list option every time. So I end up with loads of list items that I don’t need.

Alternatives considered

[QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)

Reason for choosing Payaca

For the finance

Review Source

Response from Payaca

October 1, 2021

Hi Jack, Thank you for your very positive words We're very glad to hear you find the software easy to use, that's always one of our top priorities. We're also glad you like the quote designs, from the feedback we often receive, your customers do too! With regards to items, for the most part users like that it saves the items for future use. We'll take a look at your individual situation and see what we can do! Thank you for joining us and we look forward to bringing you even more value for money in the near future. Best regards, Michael

EA

Edward A.  
Heating engineer  
Construction  
Used the software for: 6-12 months

### "Payaca - Review"

September 12, 2021

5.0

Pros

The software is very intuitive and easy to use, and the customer gets a professional looking quote/invoice

Cons

I would like a notification when people view the invoice

Review Source

Response from Payaca

September 15, 2021

Hi Edward, Thank you for your very positive response. Its always great to hear that not only are you getting great use out of the software but also that you have been receiving positive feedback from your customers as well! You absolutely can get that notification! If you are on the app, head to 'more' then 'notification settings' and you'll see you can enable that feature. I think there was a feature suggestion you wanted to talk to us about, if you can recall that, please get in touch to see how we can help. Thank you for joining us and we look forward to continuing to work with you. Best regards, Michael

PR

Paul R.  
Primary Administrator  
Construction  
Used the software for: 6-12 months

### "Payaca Review"

September 20, 2021

5.0

The software is great and the support we have had also very good.

Pros

Generally very easy to use, the layout is good and the end presentation also looks good.

Cons

The software is being updated a lot to try to make it better, however this means you are always needing to get used to a new layout.

Review Source

Response from Payaca

September 21, 2021

Hi Paul, Thank you for your great feedback. As you are one of our most active users it's great to see such positive words. We're glad you find it easy to use and we always keep that in mind when bringing out new features. We appreciate your point about the new layout. Our intention is always to keep it simple as possible whilst having an increased amount of functionality. We have released an optional beta of our newest feature so you can choose how and when to use it. We'll be sure to be in touch for your feedback for any potential future layout improvements! We are always available to speak to, we'll be sure to catch up soon but if there is anything we can further assist you with, please let us know. Best regards, Michael

TP

Tom P.  
Director  
Construction  
Used the software for: Less than 6 months

### "Can’t recommend highly enough"

January 2, 2024

5.0

Very good the best system I have ever used for quotes

Pros

The ease of the system to use and the way everything is streamlined

Cons

The app is not quite as good as if you use the web version

Review Source

Response from Payaca

January 3, 2024

Thank you Tom, we're happy to hear how Payaca is having a positive impact on your business. There are new updates coming to the mobile app soon that we are sure you will enjoy

gH

gareth H.  
Director  
Construction  
Used the software for: Less than 6 months

### "Product/service review "

September 7, 2021

4.0

Good and with expected updates to come it'll get even better

Pros

I was most impressed with the customer service and continue to be.

Cons

I was paying half what I am now with different software before.

Review Source

Response from Payaca

September 9, 2021

Hi Gareth, Thank you for taking the time to give us some really positive feedback! You are exactly right, there are plenty of updates coming soon which we are sure you'll be thrilled with. We'll make sure that 'Features & Functionality' gets a 5-star rating soon enough! I've got a call scheduled for you soon to catch-up, though as you know, if there is anything you'd like to speak to us about in the meantime, you know where we are. Thank you for joining us and we look forward to continue working with you! Best, Michael

PQ

Patrick Q.  
Director  
Construction  
Used the software for: 6-12 months

### "Excellent "

September 16, 2021

5.0

Happy

Pros

Very good communication ease of use and happy

Cons

I am happy to recommend to others very good service

Review Source

Response from Payaca

September 17, 2021

Hi Patrick, Thank you for your positive feedback Its been great having you onboard and we look forward to bringing you more value for your money. Have a look to see the new Beta we just launched, this will be the first of many! Look forward to catching up soon. Best, Michael

HM

Harry M.  
Gas engi6  
Construction  
Used the software for: 6-12 months

### "Payaca with my business"

September 7, 2021

5.0

Generally good, but could expand software options

Pros

Easy to use compared to similar software from other users, I like the finance option people can use if they need too.

Cons

Sometimes you can't go back, you have to do a duplicate, it's the preview option needs changing

Reason for choosing Payaca

Just the finance options

Review Source

Response from Payaca

September 8, 2021

Hi Harry, Thank you for your feedback. We're glad that you find our software easy to use, that is one of our core aims. Everything we do is designed to provide you with as much functionality as possible whilst maintaining that ease of use that you mentioned. We are constantly adding new features to the app and have some pretty major updates on the way, I can give you a preview of a few of the features we are working on through a call and would welcome your feedback. Thank you for choosing to join us and we look forward to continuing to work with you! Best, Michael P.S. You are able to edit a job without the need to duplicate with one of our most recent updates. I can give you a call and we can go through that together!

Similar Products

Featured