--- title: "ServicePlanner Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServicePlanner Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/240060/ServicePlanner/" page_type: "product" language: "en" --- # ServicePlanner Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ServicePlanner ## What is ServicePlanner? ServicePlanner is an advanced planning tool for installation and service companies employing one to ten technicians. Our software is not only suitable for efficient planning of boiler maintenance. Piano tuning, fiber optic networks and more: the only requirement to work with ServicePlanner is that your company is planning at least fifty percent of the appointments with private individuals. ## What is ServicePlanner used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/) Top alternative Featured Overall rating Based on 34 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price €85.38 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServicePlanner?[Manage this product listing](https://www.g2.com/products/serviceplanner/claim_requests/new?auto=true) ## ServicePlanner Overview Updated September 2026 AI summary ServicePlanner is a cloud-based scheduling solution designed for small businesses that need to manage appointments, automate planning, and coordinate service tasks. Covering categories such as appointment scheduling, work order management, and route planning, it offers features like automated scheduling, calendar sync, customer database, and mobile access, with customizable fields and API integration to support varied operational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServicePlanner 4.6 (34) VS. [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price €85.38 Usage Based, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (34) Ease Of Use 4.6 (4,139) Value For Money 4.6 (33) Value For Money 4.4 (2,795) Customer Service 4.5 (34) Customer Service 4.6 (2,357) ## ServicePlanner alternatives [4.7 (3,658)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting price $948.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 58% of reviewers rated it above 4 stars [4.7 (2,747)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/240060/ServicePlanner/alternatives/) ## FAQs about ServicePlanner Overview ### Which roles and teams benefit most from ServicePlanner? ServicePlanner is most used by business owners, directors, and field service teams in technical trades who need to manage daily operations end to end. Administrative and planning staff use it to schedule jobs and coordinate resources, while technicians and installers rely on it for dispatching, service execution, and workflow visibility. Answer based on 34 reviews Overview ### What company size and industries is ServicePlanner built for? ServicePlanner is built for small businesses, with 100% of reviewers from that segment, especially Construction firms at 44%. It is best suited to installation and service companies with one to ten technicians, particularly those scheduling at least half of appointments with private individuals, and also serves Consumer Services (9%) and Civil Engineering (6%). Answer based on 34 reviews Features and Usability ### What are the key features of ServicePlanner? ServicePlanner offers appointment management, appointment scheduling, automated scheduling, and availability management for booking workflows. It also includes online booking, recurring appointments, confirmations and reminders, calendar sync, SMS messaging, and billing and invoicing, plus CRM, client database, access controls/permissions, activity dashboard, and third-party integrations. Getting Started and Support ### What training and onboarding options does ServicePlanner offer? ServicePlanner provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and Q&A, documentation offers written reference material for later review, and videos provide visual walkthroughs that teams can watch at their own pace. Getting Started and Support ### What customer support options does ServicePlanner offer? ServicePlanner provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Users describe the customer service as good, and one reviewer mentions the support experience alongside automated scheduling and billing, suggesting the help options are part of a generally positive service experience. Answer based on 1 reviews ## Features AI summary Based on 16,930 Field Service Management reviews Capterra reviewers point to these as the scheduling features buyers care about most: - **Real-time Scheduling** (**52%** of reviewers rated this feature as critical) - **Booking Management** (**56%**) - **Calendar Management** (**53%**) ServicePlanner includes other scheduling capabilities that reviewers also rate highly, including **Mobile Access** (**56%**), **Online Booking** (**53%**), and **Calendar Sync** (**52%**). Together, these features give teams the flexibility to manage schedules from anywhere, let customers book appointments more easily, and keep calendars up to date across systems, helping businesses stay organized and respond faster to scheduling needs. Mobile Access 4.1 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Online Booking 4.7 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Calendar Sync 4.2 (17) 52.94% of 17 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Customer Database 4.3 (22) 77.27% of 22 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Reminders 4.5 (13) 46.15% of 13 reviewers that rated this feature as important or highly important Timed notification for any upcoming task, deadline, appointment, or activity Confirmations/Reminders 4.7 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email ServicePlanner 32 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Client Database: Electronic storage of stakeholder contact information - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Reminders: Reminders sent via email - Mobile Access: Access software remotely via mobile devices - Online Booking: Book meetings and appointments through a website or digital platform - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rescheduling: Manage the rescheduling of appointments - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.3 (34) 4.3 Based on 34 reviews ## Pricing Value for money 4.6 (33) Free Trial Basic €85.38 Usage Based,Per Month Value for money 4.6 (33) 4.6 Based on 33 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (34) 4.5 Based on 34 reviews ## User reviews Overall rating 4.6 Based on 34 reviews Filter by rating 5(20) 4(13) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent DK Dirk K. eigenaar Facilities Services ### "Erg fijne tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2025 Echt een top software. Bespaart mij super veel tijd op het inplannen van de onderhousafspraken. Afspraken komen jaarlijks terug. Pros Makkelijk te gebruiken en bespaart heel veel tijd. Support is goed als je een keer een vraag hebt dan wordt je snel geholpen. Nog persoonlijk wat moeilijk te vinden is in deze tijd. Cons Nog geen mobiele app dat is wel jammer, gaat ooit wel komen zeggen ze, maar op dit moment is het er nog niet. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GK Guus K. Schoorsteenveger Public Safety ### "Topperdetop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2024 Top klantenservice, altijd behulpzaam en duidelijk Pros Automatisch plannen, Facturatie systeem, goede klantenservice Cons Geen app, altijd inloggen bij openen website. Verder top Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 26, 2024 Hey Guus, Bedankt voor je mooie review!! Groeten, Het ServicePlanner team. YV Yvonne V. Bedrijfsbureau Construction ### "Serviceplanner Vriend B.V. Emmeloord" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 28, 2024 Serviceplanner is een compleet service programma wat duidelijk en overzichtelijk is. Tevens zijn de werkbonnen makkelijk te maken en daaruit te factureren. Pros Overzichtelijk, eenvoudig programma om mee te werken. Cons De gemaakte facturen komen bij de klant in de Spambox terecht waardoor sommige klanten onterecht op de (onbetaalde) debiteurenlijst komen en dan weten ze van niets. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 6, 2024 Hoi Yvonne, Bedankt voor je review! Groeten Team ServicePlanner AS Anne S. Schoorsteenveger Consumer Services ### "Gebruiksgemak en simpel" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 11, 2024 Pros Een specifiek programma voor korte of langere afspraken voor een klein bedrijf met 1 a 2 medewerkers in de schoorsteenveegbranche vinden is niet zo makkelijk. Maar met dit programma komen wij professioneel over en wij hebben veel beter overzicht over onze planning. De planning berekend zelf de afstand en tijden. Dat is fijn. Soms loopt dat nog niet helemaal soepel maar daar kunnen we handmatig wel iets in passen. Ook de korte lijntjes en snelle service van de medewerkers van serviceplanner ervaren wij als heel prettig. Ze hebben echt geduld en proberen mee te denken. Cons Soms de planfouten en we hopen dat er in de toekomst nog een app komt omdat het voor de medewerkers simpeler is om in hun route dan de app te openen ipv via internet. Ook hopen we dat we het klantenbestand ook per maand of per jaar kunnen bekijken en we missen wat statistieken. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 19, 2024 Hoi Anne, Bedankt voor je mooie review! Fijn dat jullie wat aan onze software hebben. Je feedback nemen we mee, bedankt daarvoor! Groeten, Team ServicePlanner FP Fernando P. Directeur Construction ### "Planningtool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 21, 2024 Pros Gemak plannen en werking, het systeem werkt goed Cons Exporteren facturering naar andere erp pakketten kan beter Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 4, 2024 Hoi Fernando, Bedankt voor je review en feedback! Fijn om te lezen dat je het systeem goed vindt werken. Groeten, Team ServicePlanner JD Jordy D. Eigenaar en monteur Civil Engineering ### "Zeer tevreden " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2024 Pros Automatische plannen van de afspraken, en dat de mogelijkheid is voor klanten om zelf afspraken te maken Cons Alles omzetten naar service planner maar dat hebben ze volledig uit handen genomen en zeer goed over gezet en meegedacht Switched from [Simple Sign](https://www.capterra.com/p/193420/Simple-Sign/) Automatische plannen was het missende stukje voor mij waardoor ik veel rust kreeg Reasons for choosing ServicePlanner Ivm het plan gedeelte dat de klant zelf kan plannen en verzetten end at hets systeem zelf afspraken maakt als het nodig is. ( Onderhoud) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2024 Hoi Jordy, Bedankt voor je mooie review! Fijn om te lezen dat je onze opstarthulp prettig vond en dat je nu meer rust hebt gekregen. Daar houden wij van! Groeten, Team ServicePlanner ME Mathijs E. schoorsteenvegen Consumer Services ### "Online plannen en zelf nog tijd overhouden !!!!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 16, 2024 Prima programma en veel opties mogelijk , en goede service en ondersteuning !!! Ben hier erg blij mee ik had dit 10jaar geleden moeten hebben. Pros Online afspraken systeem via de mail erg handig en een uitkomst. Cons \-Mail die bij klanten in de spambox toch nog komt , of als klant is verhuisd of mail niet op tijd leest etc. maakt het systeem toch de afspraak , misschien beter om een knopje ''voor akkoord '' aan te maken , weet je 100% zeker dat de afspraak is bevestigd. - zou fijn zijn als je een soort digitaal contract kan afsluiten met de klant of kan laten ondertekenen met verschillende prijzen per klant , en dat de klant zijn eigen prijs ook kan inzien. Dit ivm verlenging van oude abonnementen naar nieuwe prijzen. - klanten die naast elkaar zitten zou fijner zijn als je die tesamen kan inplannen. - Als klant andere datum kiest geeft hij datums in de toekomst aan (maand erop) maar als je paar keer doorklikt geeft hij weer datums in de maand (ervoor) weer aan ?? - klant kan geloof ik 1 a 2 maanden vooruit plannen volgens raamwerk maar heb paar klanten gehad die in maart al tot juni konden plannen , misschien iets met instellingen niet okeey ??? - evt whatsapp functie in de toekomst ????? of een andere snelle chatfunctie zodat je via het systeem sneller contact kan leggen met klant. - knopje achter 1e telnr daar kun je niet invullen dhr / mevr ?? Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 4, 2024 Hoi Matthijs, Bedankt voor je feedback en aanbeveling! Groeten, Team ServicePlanner RB Rick B. Service monteur zzp Construction ### "Review van Beerkens cv-keur" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2024 goed en heel fijn contact met de ict afdeling. \[gevoelige inhoud verborgen\] bedankt! Pros Gebruikers gemak, Overzichtelijk en goede ondersteuning Cons niet te koppelen aan mijn bank voor automatisch facturen op betaald zetten Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 24, 2024 Bedankt voor je review Rick! Team ServicePlanner TD Ton D. Administrateur planner Mechanical or Industrial Engineering ### "ServicePlanner maakt mijn werk een stuk eenvoudiger" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2024 Goed pakket wat doet wat het belooft. Afspraken maken en onze klanten in staat stellen om ze zelf te wijzigen indien gewenst. Pros Makkelijk zelf afspraken maken en de automatische afspraken lopen als een tierelier! Klant ondersteuning is perfect! Cons Dat je steeds op een button 'Opslaan' moet klikken als je wat gewijzigd hebt en geen waarschuwing krijgt als je dat vergeet!!! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 24, 2024 Fijn om te horen Ton! Je feedback stuur ik door, bedankt daavoor. Team ServicePlanner JV John V. CV Monteur Installatietechniek Construction ### "Kennismaken met ServicePlanner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 6, 2024 Blij met een duidelijk programma waarin veel kan. Pros Alles in 1 met opties voor meer mogelijkheden het best passend bij jouw bedrijf. Goed advies met de juiste hulp. Cons tot nu toe niets, ik werk er pas een paar maanden mee Switched from [WeFact](https://www.capterra.com/p/196654/WeFact/) In ServicePlanner kan meer wat past bij ons bedrijf Reasons for choosing ServicePlanner ServicePlanner is duidelijk en makkelijk te volgen. De support is ook fijn en snel Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 24, 2024 Hoi John, Bedankt voor je review! Fijn om te horen dat je er blij mee bent. Team ServicePlanner [View all Reviews](https://www.capterra.com/p/240060/ServicePlanner/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.