--- title: "Eloquant Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Eloquant Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/240171/Eloquant/" page_type: "product" language: "en" --- # Eloquant Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Eloquant ## What is Eloquant? Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS #VoC). Voice telephony (PABX & VoIP), Digital channels (Email, Livechat, Messaging, Social media), Video, Chatbot, VoiceBot Customer and Empoyee satisfaction survey Semantic AI, Quality Management, Recording, API-based, CRM and UCaaS connectors ## What is Eloquant used for? [Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Eloquant?[Manage this product listing](https://www.g2.com/products/eloquant/claim_requests/new?auto=true) ## Eloquant Overview Updated September 2026 AI summary Eloquant is a cloud-based contact center solution designed for small and midsize businesses seeking to manage customer interactions across voice and digital channels. It offers features such as automated routing, AI Copilot, call recording, IVR, chat, and workforce management. Eloquant supports integration with popular CRM and support platforms, with deployment on web, Windows, Mac, or Linux systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Eloquant 4.3 (19) VS. [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price Contact vendor Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (19) Ease Of Use 4.4 (698) Value For Money 3.9 (14) Value For Money 3.9 (678) Customer Service 4.2 (17) Customer Service 4.1 (648) ## Eloquant alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [View all alternatives](https://www.capterra.com/p/240171/Eloquant/alternatives/) ## FAQs about Eloquant Overview ### Which roles and teams benefit most from Eloquant? Eloquant is most used by IT support teams, help desk managers, and user assistance specialists who handle service requests, call flows, and customer interactions. IT leaders and systems administrators rely on it to oversee support operations, while administrative coordinators and campaign managers use it to improve responsiveness and communication tracking. Answer based on 19 reviews Overview ### What company size and industries is Eloquant built for? Eloquant is built for midsize businesses in Europe, with 53% of reviewers from that segment and 37% in transportation, trucking, and railroad. It also serves enterprises at 26% and small businesses at 21%, with additional adoption in insurance at 16% and computer software at 11%. Answer based on 19 reviews Features and Usability ### What are the key features of Eloquant? Eloquant offers AI Copilot, automated routing, automatic call distribution, and IVR for contact center operations. It also includes call recording, call transcription, sentiment analysis, real-time analytics, CRM, chat/messaging, surveys, and workflow automation for managing customer interactions across voice and digital channels. Integrations ### Which third-party tools and platforms does Eloquant integrate with? Eloquant integrates with over 40 third-party tools and platforms across CRM, customer support, workforce management, and communication. Catalog integrations include SugarCRM, Dynamics 365, Dynamics 365 Customer Insights, Dynamics 365 Sales, Freshdesk, Freshcaller, Dialogflow, Inbenta, Instagram, LinkedIn Jobs, LinkedIn Learning, Apizee, and ACCEO Logivision. Getting Started and Support ### What training and onboarding options does Eloquant offer? Eloquant provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars offer scheduled group learning, and documentation and videos provide self-paced reference material for setup and feature review. Getting Started and Support ### What customer support options does Eloquant offer? Eloquant provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support quality is available, so response speed, helpfulness, and common frustrations cannot be assessed from user comments. ## Features AI summary Based on 1,302 Contact Center reviews Capterra data shows that buyers of Contact Center software rank the following features as their top priorities: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) Eloquant supports all three of the top features buyers look for in a Contact Center solution: **Caller ID**, **Call Center Management**, and **Automatic Call Distribution**. Together, these capabilities help businesses identify incoming callers, manage contact center operations more efficiently, and route calls to the right agents quickly, allowing teams to improve response handling and deliver more consistent customer service. Caller ID 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Center Management 4.3 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Automatic Call Distribution 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Recording 3.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Monitoring 4.2 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Logging 4.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Eloquant 129 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Activity Monitoring: Monitor and track what your employees are doing - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Transfer: Move files across different systems or networks - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Gamification: Games or game-like elements to track progress and reward accomplishments - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Language Detection: Identify different languages - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Predictive Analytics: Predict future data based on historical data sets - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Softphone: Use your computer as a phone device to make calls over the internet - Speech Recognition: Train your system to interpret and transcribe voice messages - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Video Conferencing: Connect with meeting participants remotely over video - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.4 (19) 4.4 Based on 19 reviews ## Pricing Value for money 3.9 (14) ### Starting price Free trial available Value for money 3.9 (14) 3.9 Based on 14 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (17) 4.2 Based on 17 reviews ## User reviews Overall rating 4.3 Based on 19 reviews Filter by rating 5(7) 4(11) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent DM Damien M. Adjoint au Directeur Administratif Higher Education ### "Solution de qualité" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 18, 2025 Eloquant couvre nos besoins avec une expérience plutôt agréable et saluée par les équipes. Nous ne regrettons pas notre choix. Pros L'historisation des interactions L'accompagnement L'UX du Centre de Contact (agent, superviseur et admin) Cons L'impossibilité d'intégrer un mail d'une nouvelle adresse d'un contact existant dans l'historisation. La non interopérabilité entre feedback et le Centre de Contact. Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) [Webex Suite](https://www.capterra.com/p/237272/Webex/) Ils n'étaient pas fiable ou pas adapté à nos besoins. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 23, 2025 Merci infiniment pour votre commentaire et votre confiance. Nous sommes ravis de savoir que notre produit et notre accompagnement répondent à vos attentes. Nos équipes vont prendre en compte vos remarques afin d'intégrer les évolutions dans les prochaines versions. VI valerie I. DSC Insurance ### "Super solution de suivi de la voix du client" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 19, 2024 Pros Facilité de paramétrage Suivi en temps réel Portail de restitution Cons Absence de contact lors des demandes de support Module verbatim Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 6, 2024 Merci infiniment pour votre commentaire. Nous sommes ravis de savoir que notre produit répond à vos attentes pour gérer et mesurer la satisfaction de vos clients. Nous transmettons votre demande aux équipes supports. AT Astrid T. Directrice HelpDesk Information Technology and Services ### "Facilité d'administration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 23, 2023 Nous sommes très satisfait de la solution Eloquant qui couvre nos besoins Pros L'outil nous permet de dirigé les appels vers les personnes travaillant sur son projet et couvrant sa langue de façon worlwide. Il est très facile à administrer au quotidien lorsque nous avons de nouveauw agents ou projets. Cons L'ergonomie de la partie EMAIL est encore à améliorer Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 24, 2023 Merci infiniment pour votre message. Nous sommes ravis de savoir que notre solution répond à vos attentes et vous accompagne également à l'international. Nos prochaines innovations vont justement également proposer une optimisation sur la partie email! NT Negin T. Assistance informatique Computer & Network Security ### "Eloquant facile à installer, intéressant à utiliser" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 20, 2023 Pros simplicité d'utilisation et sans beaucoup de interface inutile. Cons DES coupeurs qui arrivent et la qualité de voix. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 23, 2023 Merci pour votre commentaire. Nous sommes ravis de savoir que notre solution vous apporte satisfaction dans son utilisation. MR Mickael R. TEchnicien systeme et reseau Transportation/Trucking/Railroad ### "Eloquant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 October 19, 2023 Pros La reconnaissance des numeros et fiche client Cons Le numéros client devrai être reconnu par le logiciel Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 20, 2023 Merci pour votre commentaire. Nous sommes ravis que notre solution corresponde à vos attentes et vous apporte satisfaction au quotidien. VB Vincent B. Responsable équipe Health, Wellness and Fitness ### "v" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 13, 2023 Pros l'ergonomie du logiciel est agréable au quotidien Cons La lenteur de production des rapports est un facteur Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 17, 2023 Merci infiniment pour votre commentaire. Nous sommes ravis de savoir que nos interfaces et l'expérience utilisateur facilite votre travail au quotidien. LB Leila B. assistante Transportation/Trucking/Railroad ### "Eloquant" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 3, 2023 Pros Bonne connexion, l'accès aux statistiques. L'historique des appels. Cons Le lien avec teams n'est pas fiable, seul inconvénient. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 4, 2023 Merci infiniment pour votre commentaire et votre confiance. Nous sommes ravis de savoir que l'utilisation de notre produit au quotidien vous apporte satisfaction. Concernant votre problématique avec Microsoft Teams, notre solution fonctionne parfaitement avec ce système de téléphonie. Je vous invite à contacter votre interlocuteur habituel ou notre équipe support qui pourra vérifier avec vous que la configuration et les pré-requis de votre navigateur soient bien respectés ou qu'il n'y a pas eu de soucis de réseau qui auraient altéré ponctuellement la communication. AL audrey L. Assistance utilisateur Transportation/Trucking/Railroad ### "Essentiel de l’assistance " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 28, 2023 Produit satisfaisant Pros Plutôt Simple d’utilisation, rapide et fluide Cons La passerelle teams, on ne peut pas faire un partage teams directement Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 4, 2023 Merci infiniment pour votre commentaire et votre confiance. Nous sommes ravis de savoir que l'utilisation de notre produit au quotidien vous apporte satisfaction. Concernant votre problématique avec Microsoft Teams, notre solution fonctionne parfaitement avec ce système de téléphonie. Je vous invite à contacter votre interlocuteur habituel ou notre équipe support qui pourra vérifier avec vous que la configuration et les pré-requis de votre navigateur soient bien respectés ou qu'il n'y a pas eu de soucis de réseau qui auraient altéré ponctuellement la communication. RV Rebecca V. Referente Asssitance Utilisateurs Transportation/Trucking/Railroad ### "Eloquant sur plateau AU " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 25, 2023 Pros La prise d'appel, les transferts d'appels la visibilité de dispo des agents sur le plateaula gestion des pauses et retraits Cons Quelques soucis de connexion rencontrés Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 27, 2023 Merci infiniment pour votre commentaire. Nous sommes ravis de savoir que notre produit vous donne satisfaction pour la gestion de votre relation client au quotidien. LL lisa L. assistante aux utilisateurs Transportation/Trucking/Railroad ### "avis eloquant" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 25, 2023 un contact utilisateur direct Pros sa simplicité d'utilisation et de connexion très rapide Cons les problèmes de déconnexion intempestives Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 27, 2023 Merci infiniment pour votre commentaire. Nous sommes ravis de savoir que notre produit et notre accompagnement répond à vos attentes pour gérer et mesurer la satisfaction de vos clients et prenons note de votre remarque. 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