# Eloquant Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Eloquant Software - reviews, pricing plans, popular comparisons to other Contact Center products and more. Source: https://www.capterra.com/p/240171/Eloquant --- # Eloquant Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Eloquant ## What is Eloquant? Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS #VoC). Voice telephony (PABX & VoIP), Digital channels (Email, Livechat, Messaging, Social media), Video, Chatbot, VoiceBot Customer and Empoyee satisfaction survey Semantic AI, Quality Management, Recording, API-based, CRM and UCaaS connectors ## What is Eloquant used for? [Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Eloquant?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.eloquant.com/&name=Eloquant) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Eloquant 4.3 (19) VS. [4.7 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (19) Ease Of Use 4.8 (698) Value For Money 3.9 (14) Value For Money 4.5 (678) Customer Service 4.2 (17) Customer Service 4.6 (648) ## Eloquant alternatives [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [View all alternatives](https://www.capterra.com/p/240171/Eloquant/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Center Management 4.3 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.2 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 3.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 3.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Automatic Call Distribution 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Distribute/route/connect calls Eloquant 130 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Interprets what a user is doing based on context and helps guide them through the process. Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Monitor and track what your employees are doing Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Move files across different systems or networks For Cloud-based phone system that sends and receives calls via the internet. Games or game-like elements to track progress and reward accomplishments A call center that primarily receives calls, typically customer service focused Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Identify different languages Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Enable businesses to implement machine learning algorithms on business data such as sales and revenue Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Process and analyze human language in text or audio form Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Predict future data based on historical data sets Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Enables the connectivity to send and receive calls over the internet Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Use your computer as a phone device to make calls over the internet Train your system to interpret and transcribe voice messages The ability of a bot to respond to user queries in synthesised voice Gauge satisfaction and receive information for improvement and success Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Review data from past periods to reveal recurring tendencies and predict future performance Connect with meeting participants remotely over video Program systems that assist users with their daily administrative responsibilities Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.4 (19) 4.4 Based on 19 reviews ## Pricing Value for money 3.9 (14) ### Starting price Contact vendor for pricing Free trial available Value for money 3.9 (14) 3.9 Based on 14 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (17) 4.2 Based on 17 reviews ## User reviews Overall rating 4.3 Based on 19 reviews Filter by rating 5(7) 4(11) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent DM Damien M. Adjoint au Directeur Administratif Higher Education ### "Solution de qualité" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 18, 2025 Eloquant couvre nos besoins avec une expérience plutôt agréable et saluée par les équipes. Nous ne regrettons pas notre choix. Pros L'historisation des interactions L'accompagnement L'UX du Centre de Contact (agent, superviseur et admin) Cons L'impossibilité d'intégrer un mail d'une nouvelle adresse d'un contact existant dans l'historisation. La non interopérabilité entre feedback et le Centre de Contact. Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) [Webex Suite](https://www.capterra.com/p/237272/Webex/) Ils n'étaient pas fiable ou pas adapté à nos besoins. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 23, 2025 Merci infiniment pour votre commentaire et votre confiance. Nous sommes ravis de savoir que notre produit et notre accompagnement répondent à vos attentes. Nos équipes vont prendre en compte vos remarques afin d'intégrer les évolutions dans les prochaines versions. VI valerie i. DSC Insurance ### "Super solution de suivi de la voix du client" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 19, 2024 Pros Facilité de paramétrage Suivi en temps réel Portail de restitution Cons Absence de contact lors des demandes de support Module verbatim Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 6, 2024 Merci infiniment pour votre commentaire. Nous sommes ravis de savoir que notre produit répond à vos attentes pour gérer et mesurer la satisfaction de vos clients. Nous transmettons votre demande aux équipes supports. AT Astrid T. Directrice HelpDesk Information Technology and Services ### "Facilité d'administration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 23, 2023 Nous sommes très satisfait de la solution Eloquant qui couvre nos besoins Pros L'outil nous permet de dirigé les appels vers les personnes travaillant sur son projet et couvrant sa langue de façon worlwide. Il est très facile à administrer au quotidien lorsque nous avons de nouveauw agents ou projets. Cons L'ergonomie de la partie EMAIL est encore à améliorer Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 24, 2023 Merci infiniment pour votre message. Nous sommes ravis de savoir que notre solution répond à vos attentes et vous accompagne également à l'international. Nos prochaines innovations vont justement également proposer une optimisation sur la partie email! NT Negin t. Assistance informatique Computer & Network Security ### "Eloquant facile à installer, intéressant à utiliser" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 20, 2023 Pros simplicité d'utilisation et sans beaucoup de interface inutile. Cons DES coupeurs qui arrivent et la qualité de voix. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 23, 2023 Merci pour votre commentaire. Nous sommes ravis de savoir que notre solution vous apporte satisfaction dans son utilisation. MR Mickael R. TEchnicien systeme et reseau Transportation/Trucking/Railroad ### "Eloquant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 October 19, 2023 Pros La reconnaissance des numeros et fiche client Cons Le numéros client devrai être reconnu par le logiciel Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 20, 2023 Merci pour votre commentaire. Nous sommes ravis que notre solution corresponde à vos attentes et vous apporte satisfaction au quotidien. VB Vincent b. Responsable équipe Health, Wellness and Fitness ### "v" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 13, 2023 Pros l'ergonomie du logiciel est agréable au quotidien Cons La lenteur de production des rapports est un facteur Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 17, 2023 Merci infiniment pour votre commentaire. Nous sommes ravis de savoir que nos interfaces et l'expérience utilisateur facilite votre travail au quotidien. LB Leila B. assistante Transportation/Trucking/Railroad ### "Eloquant" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 3, 2023 Pros Bonne connexion, l'accès aux statistiques. L'historique des appels. Cons Le lien avec teams n'est pas fiable, seul inconvénient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 4, 2023 Merci infiniment pour votre commentaire et votre confiance. Nous sommes ravis de savoir que l'utilisation de notre produit au quotidien vous apporte satisfaction. Concernant votre problématique avec Microsoft Teams, notre solution fonctionne parfaitement avec ce système de téléphonie. Je vous invite à contacter votre interlocuteur habituel ou notre équipe support qui pourra vérifier avec vous que la configuration et les pré-requis de votre navigateur soient bien respectés ou qu'il n'y a pas eu de soucis de réseau qui auraient altéré ponctuellement la communication. AL audrey l. Assistance utilisateur Transportation/Trucking/Railroad ### "Essentiel de l’assistance " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 28, 2023 Produit satisfaisant Pros Plutôt Simple d’utilisation, rapide et fluide Cons La passerelle teams, on ne peut pas faire un partage teams directement Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 4, 2023 Merci infiniment pour votre commentaire et votre confiance. Nous sommes ravis de savoir que l'utilisation de notre produit au quotidien vous apporte satisfaction. Concernant votre problématique avec Microsoft Teams, notre solution fonctionne parfaitement avec ce système de téléphonie. Je vous invite à contacter votre interlocuteur habituel ou notre équipe support qui pourra vérifier avec vous que la configuration et les pré-requis de votre navigateur soient bien respectés ou qu'il n'y a pas eu de soucis de réseau qui auraient altéré ponctuellement la communication. RV Rebecca V. Referente Asssitance Utilisateurs Transportation/Trucking/Railroad ### "Eloquant sur plateau AU " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 25, 2023 Pros La prise d'appel, les transferts d'appels la visibilité de dispo des agents sur le plateaula gestion des pauses et retraits Cons Quelques soucis de connexion rencontrés Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 27, 2023 Merci infiniment pour votre commentaire. Nous sommes ravis de savoir que notre produit vous donne satisfaction pour la gestion de votre relation client au quotidien. LL lisa l. assistante aux utilisateurs Transportation/Trucking/Railroad ### "avis eloquant" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 25, 2023 un contact utilisateur direct Pros sa simplicité d'utilisation et de connexion très rapide Cons les problèmes de déconnexion intempestives Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 27, 2023 Merci infiniment pour votre commentaire. Nous sommes ravis de savoir que notre produit et notre accompagnement répond à vos attentes pour gérer et mesurer la satisfaction de vos clients et prenons note de votre remarque. [View all Reviews](https://www.capterra.com/p/240171/Eloquant/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)