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Showing Most Helpful
Showing 9 of 9 reviews
"Great Solution for Customer Loyalty"
Overall: The software has simplified the process of managing customer loyalty, allowing us to effortlessly track and reward our loyal customers.
Pros: Giftsenda offers a comprehensive set of tools and features. Its streamlined loyalty program management.
Cons: One drawback is its limited customization options. This can be a bit restrictive for some businesses.
Vendor Response
"Giftsenda's best feature is its customer service"
Pros: The best thing about giftsenda is the amazing customer service. I would like to thank [sensitive content hidden] personally. She is a five-star employee. You are amazing, [sensitive content hidden], and Giftsenda is definitely a better choice for you.
Cons: Visually, the platform could be more user-friendly. In addition to more sustainable options, we would also like the ability to create our own gift campaigns.
Vendor Response
"SBT feedback"
Overall: We use Giftsenda for Loyalty programs toward special VIP customers. Overall we've reached very nice results - 62% acceptance & 49% customer satisfaction, relevant results for our industry
Pros: Relevant product baskets? Great Sevrice and responsive team.
Cons: Some of the features and reports must be adapted to our bussines need to have effective follow up - during campaigns and after that.
Vendor Response
"As a marketing team, we save time by using Giftsenda to make direct gift deliveries to our customers"
Overall: Giftsenda is a great gift-giving platform that allows us to send gifts to our clients on special occasions. It offers a variety of gift options, including personalized items, gift cards, and flowers, among others. The platform also provides a feature to track the gift delivery status, ensuring that the gift reaches the intended recipient on time.I have had a wonderful experience working with the Giftsenda team. Our manager, [sensitive content hidden], is very professional, and it has been a pleasure to work with such a client-oriented team!
Pros: As a marketing team, we save time by using Giftsenda to make direct gift deliveries to our customers. With the platform's delivery tracking feature and personalized card options, our workflow has become much easier.
Cons: Giftsenda is a great gift-giving platform that allows us to send personalized gifts to our clients on special occasions very smoothly!
"Christmas Hampers for Clients... Problem? No problem at all!"
Overall: Wonderful experience. The ease-of-use is unmatched and only surpassed by the level of customer service that is offered. Definitely using the service again!!
Pros: I loved the personalised support with the backing of strong technical processes. My package was sent out on time and would've been delivered on time if not for some mistakes by the end-courier. I was in touch with [sensitive content hidden] as soon as the package failed to arrive, she kept me in the loop the whole time, offered me contingency options whilst the package was being returned to sender. She made sure, despite a major hiccup, nothing was impacted negatively.
Cons: Nothing yet. There was a slight problem with the initial delivery, but customer service sorted it out in no time.
"Great experience in the very first order!"
Pros: Global reach and customer support from team
Cons: Some products were expensive enough as compared to others
Vendor Response
"Hayden Review"
Overall: Overall, great experience.
Pros: Customer support was very quick, and [sensitive content hidden] my representative was very helpful.
Cons: Generally, there were not many cons besides the pricing being fairly high. But justified for the quality of service
Vendor Response
"Easy to use!"
Pros: It was easy to use and straight forward.
Cons: Needs to be more interactive and inclusive of all people who with/without disabilities.
"Great friendly service"
Overall: Giftsenda helped me quickly and efficiently organize goods and deliver them to upset customers and increase their loyalty
Pros: I really liked the intuitiveness and practicality of the entire platform
Cons: Well-designed and user-friendly interface without unnecessary distractions
Vendor Response