# Giftsenda Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Giftsenda the right Customer Loyalty solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/240189/Giftsenda/reviews --- Giftsenda 4.6 (10) [View alternatives](https://www.capterra.com/p/240189/Giftsenda/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Giftsenda Ease of use 4.4 Customer Service 4.8 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VC Valentina C. Events and Brand Activation Manager Market Research Used the software for: Less than 6 months ### "Giftsenda is the best for ABM (and any other) campaigns!" February 27, 2025 5.0 I was skeptical at the beginning as the platform was free of charge but I started using it for a really time-sensitive campaign and all worked great. Lately, we have been using it to send some e-cards and it has been so easy and great to be able to only get charged if someone redeeems it, rather than spending money and sending out cards or gifts that people don't claim sometimes. Pros I love how easy the platform is to use, with a great selection of gifts—from physical items to e-gift cards—and a pay-as-you-go model that makes it ideal for ABM and other campaigns. The extensive customization options for invites, landing pages, and campaign settings make it simple to tailor each campaign to specific needs, ensuring a seamless and personalized experience. Cons I have not seen any cons so far. Using it without any issues! Review Source Response from Giftsenda February 28, 2025 Thank you for sharing your positive experience with Giftsenda, Valentina! We appreciate your detailed feedback on how the platform has enhanced your gifting projects and most of all, we're looking forward to continue helping you make lasting impressions through personalized gestures. OS Oguzhan S. IT Specialist Telecommunications Used the software for: 1-2 years ### "Great Solution for Customer Loyalty" June 23, 2023 4.0 The software has simplified the process of managing customer loyalty, allowing us to effortlessly track and reward our loyal customers. Pros Giftsenda offers a comprehensive set of tools and features. Its streamlined loyalty program management. Cons One drawback is its limited customization options. This can be a bit restrictive for some businesses. Review Source Response from Giftsenda June 27, 2023 We appreciate your feedback and are thrilled to hear that our software has simplified the process of managing customer loyalty for your business. We understand your concern about limited customization options. We are continuously working to enhance our platform and provide more customization features to better serve our customers' diverse needs. Thank you for choosing Giftsenda as your customer loyalty solution, and please don't hesitate to reach out to our customer support team if you have any further questions or suggestions. II Iglika I. Brand Manager Marketing and Advertising Used the software for: Less than 6 months ### "SBT feedback" March 6, 2023 4.0 We use Giftsenda for Loyalty programs toward special VIP customers. Overall we've reached very nice results - 62% acceptance & 49% customer satisfaction, relevant results for our industry Pros Relevant product baskets? Great Sevrice and responsive team. Cons Some of the features and reports must be adapted to our bussines need to have effective follow up - during campaigns and after that. Review Source Response from Giftsenda March 10, 2023 Hi Iglika, Thank you so much for your review. Our team is constantly looking for tactics and methods to improve our users' experiences further, and we're thrilled you saw results. We look forward to partnering with you again. Thank you, and Always Be Gifting! MP Matt P. Account Executive Computer Software Used the software for: 6-12 months ### "Christmas Hampers for Clients... Problem? No problem at all!" February 24, 2023 4.0 Wonderful experience. The ease-of-use is unmatched and only surpassed by the level of customer service that is offered. Definitely using the service again!! Pros I loved the personalised support with the backing of strong technical processes. My package was sent out on time and would've been delivered on time if not for some mistakes by the end-courier. I was in touch with \[sensitive content hidden\] as soon as the package failed to arrive, she kept me in the loop the whole time, offered me contingency options whilst the package was being returned to sender. She made sure, despite a major hiccup, nothing was impacted negatively. Cons Nothing yet. There was a slight problem with the initial delivery, but customer service sorted it out in no time. Review Source SA Slava A. Marketing Manager Hospital & Health Care Used the software for: Less than 6 months ### "As a marketing team, we save time by using Giftsenda to make direct gift deliveries to our customers" May 1, 2023 5.0 Giftsenda is a great gift-giving platform that allows us to send gifts to our clients on special occasions. It offers a variety of gift options, including personalized items, gift cards, and flowers, among others. The platform also provides a feature to track the gift delivery status, ensuring that the gift reaches the intended recipient on time.I have had a wonderful experience working with the Giftsenda team. Our manager, \[sensitive content hidden\], is very professional, and it has been a pleasure to work with such a client-oriented team! Pros As a marketing team, we save time by using Giftsenda to make direct gift deliveries to our customers. With the platform's delivery tracking feature and personalized card options, our workflow has become much easier. Cons Giftsenda is a great gift-giving platform that allows us to send personalized gifts to our clients on special occasions very smoothly! Reason for choosing Giftsenda Because of great customer support, and easy platform features Review Source MP Maria P. Senior People and Culture Environmental Services Used the software for: Less than 6 months ### "Giftsenda's best feature is its customer service" June 27, 2023 5.0 Pros The best thing about giftsenda is the amazing customer service. I would like to thank \[sensitive content hidden\] personally. She is a five-star employee. You are amazing, \[sensitive content hidden\], and Giftsenda is definitely a better choice for you. Cons Visually, the platform could be more user-friendly. In addition to more sustainable options, we would also like the ability to create our own gift campaigns. Review Source Response from Giftsenda June 28, 2023 Dear Maria, Thanks so much for the feedback! We are excited to let you know that with the newly released collection builder feature you are able to create and edit your own gift collections for campaigns. Thank you for being a valued customer. MS Mahek S. Business Administrator Computer Software Used the software for: 2+ years ### "Easy to use!" February 16, 2022 4.0 Pros It was easy to use and straight forward. Cons Needs to be more interactive and inclusive of all people who with/without disabilities. Review Source HB Hayden B. Marketing Specialist Veterinary Used the software for: Less than 6 months ### "Hayden Review" February 21, 2023 5.0 Overall, great experience. Pros Customer support was very quick, and \[sensitive content hidden\] my representative was very helpful. Cons Generally, there were not many cons besides the pricing being fairly high. But justified for the quality of service Review Source Response from Giftsenda February 23, 2023 Hi Hayden, Thank you for taking the time to leave us a review! We are glad to hear that our customer support team was quick and that your representative was able to assist you. We understand that pricing is an essential consideration for our customers, and we work hard to ensure that our pricing is fair and competitive, given our high-quality service. We appreciate your feedback and will continue to strive to deliver the best value possible for our customers. Thank you for choosing our corporate gifting service, and we hope to have the opportunity to work with you again in the future. PB Parijat B. Dy. Manager-International Marketing Pharmaceuticals Used the software for: Less than 6 months ### "Great experience in the very first order!" April 20, 2023 5.0 Pros Global reach and customer support from team Cons Some products were expensive enough as compared to others Review Source Response from Giftsenda April 25, 2023 Dear Parijat, Thank you so much for the amazing feedback. We hope to be able to work with you again soon! AA Alena A. Administrative Manager Sports Used the software for: Less than 6 months ### "Great friendly service" December 13, 2021 5.0 Giftsenda helped me quickly and efficiently organize goods and deliver them to upset customers and increase their loyalty Pros I really liked the intuitiveness and practicality of the entire platform Cons Well-designed and user-friendly interface without unnecessary distractions Reason for choosing Giftsenda Because I have known and trust the owner of this business for many years Review Source Response from Giftsenda December 15, 2021 Dear Alena, thank you very much for your feedback! We are glad to hear the project was a success and looking forward to more ongoing campaigns into the future! Giftsenda Team Similar Products Featured