--- title: "Discord Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Discord Software - reviews, pricing plans, popular comparisons to other Community products and more." source_url: "https://www.capterra.com/p/240238/Discord/" page_type: "product" language: "en" --- # Discord Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Discord ## What is Discord? Discord is a communication platform that makes it possible to maintain public or private communities where users can chat by video, audio, and text. Discord communities are organized using channels and roles, which allows the moderating of conversations, granting of differentiated access to some users, and defining a series of settings, such as the volume of audio messages shared by each participant and the integration of bots to automate content. ## What is Discord used for? [Community](https://www.capterra.com/community-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 542 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Pros & cons Versatile real-time communication Vibrant gamer-focused social platform Restrictive file sharing limits Unresponsive customer service experience Starting price $9.99 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Community / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Discord?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://discord.com/&name=Discord) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Discord 4.6 (542) VS. [4.7 (24,189)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $9.99 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (542) Ease Of Use 4.6 (11,119) Value For Money 4.5 (391) Value For Money 4.5 (6,839) Customer Service 4.1 (349) Customer Service 4.4 (6,593) ## Discord alternatives [4.6 (5,309)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,142)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Telegram](https://www.capterra.com/p/180347/Telegram/) [4.7 (6,433)](https://www.capterra.com/p/180347/Telegram/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180347/Telegram/) [View all alternatives](https://www.capterra.com/p/240238/Discord/alternatives/) ## FAQs about Discord Overview ### What problems does Discord solve? Discord solves fragmented team and community communication by centralizing text, voice, video, screen sharing, and file exchange in organized servers and channels. It reduces scattered updates, messy group chats, and slow coordination for gamers, remote teams, developers, educators, moderators, and client-facing communities managing discussions, support, and live collaboration. Answer based on 299 reviews Overview ### Which roles and teams benefit most from Discord? Discord is most used by students, developers, creative professionals, and small business leaders who need fast, informal collaboration. Student groups use it for study coordination and community building, developers for team communication and troubleshooting, designers and streamers for feedback sharing, and founders or managers for maintaining connected remote communities. Answer based on 538 reviews Overview ### What company size and industries is Discord built for? Discord is built primarily for small businesses, which make up 78% of reviewers, with strongest use in Information Technology and Services and Computer Software at 9% each. It also serves midsize and enterprise organizations at 11% each, plus Education Management at 5%, mainly for instant messaging and chat. Answer based on 538 reviews Features and Usability ### What are the key features of Discord? Discord includes core communication features like real-time chat, voice channels, video conferencing, and screen sharing. Its differentiating features center on servers with channel management, role-based permissions, moderation tools, and forum-style discussions, which support community building, group organization, and separate spaces for teams, clients, or interest-based groups. Answer based on 142 reviews Integrations ### Which third-party tools and platforms does Discord integrate with? Discord integrates with more than 20 third-party tools, including YouTube, GitHub, Steam, Zapier, Jira, Google Calendar, Bitbucket, and Amazon CloudWatch. Reviewer mentions also point to social sharing and notifications, with connections used for bots, bug ticket alerts, source control updates, and video or content posting workflows. Answer based on 55 reviews Getting Started and Support ### How easy is it to onboard and train a team on Discord? Discord is fairly quick for regular users to pick up, especially those familiar with chat or Slack-like tools, and webinars provide a formal training option. Beginners, nontechnical users, and first-time admins often need more time to learn channels, settings, notifications, and server setup, especially when teams use many features. Answer based on 63 reviews Getting Started and Support ### What customer support options does Discord offer, and how do users rate the experience? Discord offers 24/7 live rep support. User feedback on support is mixed: some describe responses as fast and helpful, but many report slow follow-up, automated replies, unresolved account and billing issues, and frustration when seeking help with compromised, suspended, or inaccessible accounts. Answer based on 51 reviews Security ### How does Discord handle data security and access control? Discord uses two-factor authentication, server roles and permissions, restricted or invite-only access, moderation tools, anti-raid protections, and security bots to help control access and protect accounts. Reviewers also note privacy and encryption concerns, public server risks, difficult permission setup, and a need for stronger reporting, moderation, and overall security. Answer based on 49 reviews Server connection ### How well does Discord handle server connection and stability? Discord handles server connection well for everyday chat, voice calls, and community access across gaming, student, and hobby groups. Many users find servers easy to join and manage, with stable communication overall, though some report lag, streaming slowdowns, busy server noise, and occasional network or performance issues. Answer based on 142 reviews ## Who uses Discord? Based on Capterra reviews from the past 2 years ## Pros and Cons Versatile real-time communication 98% positive reviews out of 87 Most reviewers describe communication as seamless, supporting instant messaging, group chats, and collaboration for diverse needs. Daksh S. Software Developer, 1,001 - 5,000 employees. "Discord's real-time collaboration and seamless communication tools make team coordination easy." Restrictive file sharing limits 64% negative reviews out of 39 Most users comment file sharing is hindered by low upload size limits unless paying for premium features. Gregory L. Manager, 2 - 10 employees. "I didn't like that some features were hidden behind a paywall, and the upload limit caused us to use GitHub for most files." Vibrant gamer-focused social platform 98% positive reviews out of 49 Most reviewers find gaming community features foster connections, group play, and lively discussions among gamers. Stuart P. Product Manager, 11 - 50 employees. "I really like Collaborative gaming with friends and playing online with quizzes whilst still using voice." Unresponsive customer service experience 77% negative reviews out of 39 Most reviewers find customer support slow, unhelpful, and lacking effective solutions for account or safety concerns. Paul K. President, 1 employee. "Discord has slight customer support concerns, members of my organization have had their accounts breached and struggle to get swift and clear customer support." Efficient team collaboration tool 97% positive reviews out of 33 Most reviewers indicate colleague collaboration tools make project coordination, group work, and team discussions straightforward. Overwhelming notification management 77% negative reviews out of 26 Most reviewers report notifications become excessive and difficult to control, especially when active in multiple servers. Rekha P. Seo Executive, 51 - 200 employees. "I find that Discord can be overwhelming with notifications, especially when managing multiple servers or also when I am in meeting." ## Features AI summary Based on 4,489 Community reviews Capterra reviewers highlight these as the features buyers value most when choosing community software: - **Chat/Messaging** (**47%** of reviewers rated this feature as critical) - **Membership Management** (**43%**) - **Content Management** (**42%**) Discord supports **Chat/Messaging**, making it a fit for communities that need fast, direct communication between members. However, it does not include **Membership Management** or **Content Management**. Instead, it offers other highly rated features such as **Mobile Access** (**56%**) and **Real-Time Notifications** (**47%**), giving teams flexible access to conversations and timely updates that help businesses keep members informed and active. Chat/Messaging 4.7 (100) 84.00% of 100 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Mobile Access 4.6 (332) 64.46% of 332 reviewers that rated this feature as important or highly important It gives you the flexibility to stay connected from anywhere using a well-optimized mobile app. Some reviewers find the mobile experience smooth and capability-rich, while others report occasional lag or UI issues, especially on lower-end devices. Real-Time Notifications 4.5 (338) 63.61% of 338 reviewers that rated this feature as important or highly important You receive instant alerts for messages and updates, with customizable settings. Reviewers indicate notifications are timely and helpful, but some say mobile notifications can lag or become overwhelming without proper customization. Real-Time Chat 4.8 (299) 66.56% of 299 reviewers that rated this feature as important or highly important Discord offers instant, seamless conversations across text, voice, and media. Users think the chat is fast, responsive, and ideal for collaboration, though some mention that large channels can become cluttered or noisy during peak activity. One-to-One Messaging 4.7 (253) 64.03% of 253 reviewers that rated this feature as important or highly important With this capability, you can privately chat, share files, and make calls easily. Reviewers appreciate the intuitive interface, privacy, and reliability, but some mention missing advanced tools like message scheduling or integrated task management. Screen Sharing 4.3 (200) 49.00% of 200 reviewers that rated this feature as important or highly important This aspect helps you collaborate by sharing your screen in real time during calls. Some users say screen sharing is easy and clear, but others report occasional lag, lower quality on free plans, or bugs with non-gaming applications. Discord 24 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Broadcast Messaging: Notify large groups of people simultaneously about important updates. - Bulk Send: Process of sending a large number of documents, messages or emails to multiple recipients at once - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Group Management: Organize and edit a group of people's policy and members - Group Messaging: Group messaging lets multiple people carry on a group conversation - Mobile Access: It gives you the flexibility to stay connected from anywhere using a well-optimized mobile app. Some reviewers find the mobile experience smooth and capability-rich, while others report occasional lag or UI issues, especially on lower-end devices. - Moderation: Controls/tools to moderate the session - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - One-to-One Messaging: With this capability, you can privately chat, share files, and make calls easily. Reviewers appreciate the intuitive interface, privacy, and reliability, but some mention missing advanced tools like message scheduling or integrated task management. - Personalization: Adjust communications based on previous interactions or personal preferences - Read Receipts: Ability to see if recipient has viewed/opened the message - Real-Time Chat: Discord offers instant, seamless conversations across text, voice, and media. Users think the chat is fast, responsive, and ideal for collaboration, though some mention that large channels can become cluttered or noisy during peak activity. - Real-Time Notifications: You receive instant alerts for messages and updates, with customizable settings. Reviewers indicate notifications are timely and helpful, but some say mobile notifications can lag or become overwhelming without proper customization. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Screen Sharing: This aspect helps you collaborate by sharing your screen in real time during calls. Some users say screen sharing is easy and clear, but others report occasional lag, lower quality on free plans, or bugs with non-gaming applications. - Single Sign On: Allow users to access multiple services after entering their login credentials once - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video --- Features 4.6 (542) 4.6 Based on 542 reviews ## Pricing Value for money 4.5 (391) Free Version [View pricing plan details](https://www.capterra.com/p/240238/Discord/pricing/) Basic $9.99 Per User,Per Month Value for money 4.5 (391) 4.5 Based on 391 reviews ## Support, customer service and training options Customer Service 4.1 (349) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (349) 4.1 Based on 349 reviews ## User reviews Overall rating 4.6 Based on 542 reviews Filter by rating 5(388) 4(126) 3(21) 2(2) 1(5) Mentioned topic Sorted by most recent AJ Alex J. Systems Engineer Biotechnology ### "One of the best messaging apps that continues to impress me" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2026 I've been using Discord since it first came around and the amount of work and development that has gone into it has truly molded it into a team collab giant and an actual competitor to its competition. I'm always excited to see what they bring out next. Pros Discord has been one of the greatest messaging apps to come around in the last 20 years. Not only has it revolutionized communication between gamers but also expanded to the professional world as well. Cons The ease of use and interface of Discord is by far the best out of all the messaging apps. Being able to create a server in a matter of seconds and manage it with really no experience in running one, just goes to show you how good this app is. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dian Lucy A. Admin Recruitment Information Technology and Services ### "Very great app!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 18, 2026 This is my 8th year using Discord, and through this app I've met so many different people from all over the world. It's so fascinating. Previously i only use this for community purposes, but my work also uses this as our main communication platform, and it works great! Pros I never have a mod or admin role, but as a regular user, it's so easy to use! It was fun to have a GIF and a reaction button in the chat. It's free too. Cons The voice channel sometimes laggy, be it the voice or the screensharing. Even when my connection is good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mark B. Manager Retail ### "Free and flexible" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 16, 2026 Discord has become the place my community actually lives. It replaced a group chat, a forum, and a voice call tool all at once, and after the initial setup it's needed almost no maintenance. Pros Discord makes real-time communication feel effortless. Voice quality is excellent and joining a call is a single click; no meeting links, no scheduling, you just drop into a channel and start talking. The server-and-channel structure keeps conversations organized by topic instead of everything piling into one thread, and roles and permissions let you control who sees what without much fuss. Screen sharing, video, and file sharing are all built in and reliable. It's also genuinely fun to use: custom emoji, threads, pinned messages, and a huge library of bots and integration mean you can shape a server around exactly how your group works. And the core product is free, with Nitro adding polish rather than gating anything essential. Cons It can get noisy fast. Once you're in more than a handful of servers, notifications and unread badges become a full-time job to manage, and the default settings don't help. Support is largely self-serve, and moderating a large server takes real effort and third-party bots to do well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Albina S. IT Trainee Information Technology and Services ### "My Go-To Platform for Online Communities" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 6, 2026 I've had a good experience with Discord overall. It's one of the apps I keep coming back to because it helps me stay connected with people and makes it easy to be part of communities that interest me. It's been genuinely useful in my daily life. Pros I like how Discord lets me be part of different communities based on my interests. Instead of just messaging people, I can learn from others, ask questions, and join discussions whenever I want. It feels more like a community than just a chatting app. Cons The only downside for me is that Discord can be a little confusing when you're new to it. There are a lot of features, servers, and settings, so it takes some time to understand how everything works. Once you get used to it, though, it's much easier to navigate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PK Paul K. President Real Estate ### "Discord - Collaboration Central!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 15, 2026 Pros Discord is an excellent solution for team messaging and collaboration. It has an a number of great features to make remote work seamless and is incredibly easy to use at a great price point. Cons Discord has slight customer support concerns, members of my organization have had their accounts breached and struggle to get swift and clear customer support. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reasons for choosing Discord Discord has more features and is a cheaper solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LV Luis V. Account Executive Broadcast Media ### "Great for team messaging, small tweaks needed." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 6, 2026 We have used Discord which is a dependable communication system that has boosted co-ordination among our sales team. It is especially helpful in cases of on-the-spot brainstorming or problem solving. But some more features, such as integration with email and more precise notifications would definitely make it better. As an intramural communications tool it is a good choice, but not a standalone tool for client communications. Pros For immediate communication with my sales team, Discord has been the place to go. Campaigns or station promotions can be created as dedicated channels to keep discussions organized, and the voice feature can be used for quick check-ins without having to schedule a formal meeting. I also like the fact that it's not too much to explain for new employees. The ability to customize with roles is a bonus to manage the access levels. Cons For me the most negative feature is it does not integrate with email seamlessly. When I'm communicating with clients I often have to copy-paste important information or approvals from discord to e-mail. This can also be overwhelming if you're on a lot of active notifications during busy promotion seasons, unless you're on the game and regularly muting the channels, which can be a bit tedious to handle. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Marco G. Journaliste Online Media ### "Excellente plateforme malgré ses quelques défauts " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 28, 2026 Globalement je suis très satisfait et content de cette plate-forme qui est utile au quotidien et qui permet de regrouper un grand nombre de taches en un même endroit. Pros Praticité, simplicité d’utilisation et complémentarité des outils présents sur la plateforme qui permettent de tout avoir en une meme plateforme Cons Je trouve qu’à contrario cette image « geek » qu’on a longtemps attribué à cette plateforme nécessiterait des modifications notamment sur l’organisation d’appels vidéos avec des fonctionnalités davantage professionnelles Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andrew M. Owner Computer Software ### "Great Community Chat tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 20, 2026 Pros Free chat/video with high quality admin controls for communities large and small. It just works for keeping connected with folks across the world Cons It's a bit complex to get started and some of the admin tooling is tricky to get right. And then there is the spam which is annoying, but Discord tries to help Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Student Higher Education ### "My Go‑To Platform for Course Help at Concordia" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 April 24, 2026 My overall experience with Discord has been very positive. I use it at Concordia University to access my student union’s server, join the channels for each of my courses, and stay connected with other students. I really like that past students who already completed the course are active in the channels and help us with materials, explanations, and tutoring. Everything—discussions, files, group chats, and support—is organized in one place, so it makes studying and interacting with my peers much easier. Overall, Discord has been a reliable and convenient platform for communication and academic support. Pros What I like most about Discord is how easy it makes it for me to connect with other students at Concordia University. I can access my student union’s server, join the channels for each course, and get help from past students who already completed the class. I really like that everything—materials, discussions, tutoring, and group chats—is all in one place, so I never feel lost or disconnected. It makes studying and interacting with my peers a lot easier and more organized. Cons What I liked least about Discord is that sometimes the notifications can get overwhelming, especially when multiple course channels are active at the same time. If I’m not checking often, important messages can get buried under all the other conversations. Also, when a server has a lot of channels, it can feel a bit confusing to navigate at first until I get used to where everything is. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Medina- Maldonado J. Graphic designer Graphic Design ### "My experience on Discord " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2026 Discord is very good for communication and collaboration with other people. It has many interesting features that make it attractive to use. I have been using discord for the past 4 years. Pros Discord is very good to communicate and collaborate with people around the world. I like the fact that it is easy to navigate. The availability of tagging is great. It’s customer support team is great. Cons Discord can be find Overwhelming especially for new users. Also there is need for subscription to have access to some interesting features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/240238/Discord/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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