# xFind Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about xFind Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/240306/xFind/reviews --- # xFind Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) xFind ## What is xFind? xFind is an AI driven enterprise search platform whose mission is to supercharge any business interaction with the most relevant enterprise knowledge. We offer a headless platform that can quickly connect to any customer touchpoint, get a question and provide an answer based on any connected 1st party knowledge. And we can do this on any piece of content, much faster and more accurately than our competitors! ## What is xFind used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Enterprise Search](https://www.capterra.com/enterprise-search-software/) Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2000 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for xFind?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://xfind.ai&name=xFind) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### xFind 4.5 (15) VS. [### Korra](https://www.capterra.com/p/238942/Korra/) [4.8 (17)](https://www.capterra.com/p/238942/Korra/reviews/) Starting Price $2000 Flat Rate, Per Month Starting Price $199 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (15) Ease Of Use 4.9 (17) Value For Money 4.4 (7) Value For Money 4.9 (14) Customer Service 4.8 (11) Customer Service 5.0 (17) ## xFind alternatives [Luigi's Box](https://www.capterra.com/p/186030/Luigi-s-Box/) [4.9 (110)](https://www.capterra.com/p/186030/Luigi-s-Box/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/186030/Luigi-s-Box/) [Algolia](https://www.capterra.com/p/148915/Algolia-Search/) [4.7 (74)](https://www.capterra.com/p/148915/Algolia-Search/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148915/Algolia-Search/) Highest Rated [Squirro](https://www.capterra.com/p/182858/Squirro-Customer-Insights/) [5.0 (2)](https://www.capterra.com/p/182858/Squirro-Customer-Insights/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182858/Squirro-Customer-Insights/) [Coveo Relevance Cloud](https://www.capterra.com/p/78820/Coveo-Enterprise-Search/) [4.0 (3)](https://www.capterra.com/p/78820/Coveo-Enterprise-Search/#reviews) Starting price $600.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/78820/Coveo-Enterprise-Search/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Full Text Search 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Analytics Tools for the systematic analysis of various types of data or statistics API Application programming interface that allows for integration with other systems/databases Automatic Backup Data is backed up automatically to prevent data loss Chatbot AI-based platform which conducts a conversation via auditory or textual methods xFind 24 features Software program that continuously adjusts its behavior based on observed data Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Data is backed up automatically to prevent data loss AI-based platform which conducts a conversation via auditory or textual methods Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A website or login for customers to access information Collect, process and structure data from multiple sources for further analysis Grouping log entries based on similar attributes. Search for specific words or phrases within a document or database Compile and organize data into specific metrics Retrieves search results using various capabilities, including AI, ML and NLP Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English Adjust communications based on previous interactions or personal preferences Notifications that are delivered to users as soon as an event occurs Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Search and filter data across systems to locate required information by entering keywords or certain criteria Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Track and interpret metrics on the usage of company resources Get Advice We can help you find the software with the features you need. Features 4.5 (15) 4.5 Based on 15 reviews ## Pricing Value for money 4.4 (7) Free Trial Basic $2,000 Flat Rate,Per Month Value for money 4.4 (7) 4.4 Based on 7 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (11) 4.8 Based on 11 reviews ## User reviews Overall rating 4.5 Based on 15 reviews Filter by rating 5(8) 4(6) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent PL Paul L. Sr. Knowledge Base Manager Hospitality ### "xFind - perfect solution for both internal and external searching" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2023 All of the software products we sell and support at my company share the same terminology, so keyword-based search engines were failing to differentiate between products and promote the relevant articles in the search results. Pros We were looking for a solution that could easily fit into our existing page designs, and the team at xFind was a dream to work with, accommodating all our unique requirements in a quick deployment schedule. The service is excellent! Cons The xFind search results are a vast improvement over Salesforce's built-in search engine, and the service is excellent - I can't think of anything we did not like! Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Alternatives considered [Lucidworks Fusion](https://www.capterra.com/p/171124/Lucidworks-Fusion-Server/) [Mindbreeze InSpire](https://www.capterra.com/p/231820/Mindbreeze-InSpire/) [Coveo Relevance Cloud](https://www.capterra.com/p/78820/Coveo-Enterprise-Search/) Reasons for choosing xFind Keyword-based search engines were challenging for us because all of the products we support share the same terminology. What made xFind stand out for us was its natural language, contextual-based search. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andres G. Tech Support Marketing and Advertising ### "My own experience as a user of xFind" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2022 Pros This software allows me to be more efficient. I work every day solving tickets and documentation is needed. xFind helps me a lot while looking for the correct documentation and doing it fast. Cons I haven't found cons yet. The software always works properly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Technical support Analyst Computer Software ### "Great tool " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 5, 2022 I have to use it more to find if I will keep using it, but for now its been a rollercoaster, some times good some times bad. Pros Its great when you want to find an article related to the ticket your working on, and also gives a lot of similar articles that have some of the same wording Cons at first struggle with the software, for a few or many times it didn't find something related on, it based a lot on the title of the ticket and was not much helpful Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User System Engineer Computer & Network Security ### "Like Google without the ads" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2022 Pros It helps when onboarding new staff - before they even have the vocabulary to search, xfind helps them contextualize conceptss and grow industry-specific vocabulary. Cons I don’t have any complaints. Every update adds features/functionality that benefit my team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HH Hloriia H. Engineer Civil Engineering ### "Easy use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 23, 2022 Pros I like that it searches for the related cases, and topics in 3 different sources. Cons There is nothing to mention, it works good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SJ Sam J. Technical Support Engineer Computer Software ### "Its been very useful for niche support cases" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 22, 2022 Overall the experience has been good and provided helpful results. Pros xFind does a great job at finding unique keywords in more obscure cases. These can be the harder cases to solve at times, so it can really provide a quick win for difficult situations Cons This is kind of the opposite as above. Cases that have more generic terms require more digging, but this is really an issue with any search application and not find specific, but it would be nice to see xFind excel in these areas. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Anan F. Frontline support engineer Computer Software ### "xFind" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 21, 2022 A very good and light software, it helps me to search for similar cases in salesforce Pros After the last update of xFind, it's more comfortable to use Cons Integration with Jira may be a good upgrade Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Darwin M. Technical Support Engineer Information Technology and Services ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2022 Pros Ease of use and able to efficiently search resources for daily work Cons Too many results that may not be related on the search needed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OV Omri V. Frontline Support Engineer Computer Software ### "Great and helpful feature!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 8, 2022 Great tool for searching, usually delivers good results Pros Easy to use, has great integration with Salesforce. The learning algorithm helps a lot Cons Focused search is not deep enough, would like this one to be expanded in the future Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TD Tiziano D. Support Manager Marketing and Advertising ### "Great for a quick glance into multiple knowledge-base entries" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 3, 2022 Pros I appreciate the fast load times as it makes it quicker than manually searching on our different knowledge bases Cons The ability to quickly exclude tags that are influencing the search result. Sometimes the relationship between result provided is just that they are both the same "type" of article or ticket and it would be useful to be able to exclude those results and focus only on text content. Maybe having persistent user settings will make the tool more useful in this regard Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK John K. Technical Services Engineer Broadcast Media ### "xFind Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 3, 2022 Pros the ability to integrate with different software, specifically Zendesk and Atlassian tools Cons Don't really have much to say as I don't have knowledge into its competitor tools Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SU Santiago U. Tech Support Team Lead Computer Software ### "xFind review by Santiago Uberti" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2022 It's a great tool, escential for the daily work of the team Pros It let me do my work faster, and it make it easy to do simple but tedious investigation tasks. Cons Sometimes it's search engine seams odd, some articles are not found on xfind, even if the title and content is very relevant to the affected ticket. So I have to search mannually con Confluence for the article. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IN Ioana N. Support Engineer Information Technology and Services ### "xFind pros and cons" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 3, 2022 xFind is definitely a useful tool. based on my personal search preferences I think there are some changes that could improve the tool even further. nevertheless overall a great tool with stellar support! Pros not only it suggests relevant information from the same platform (Salesforce) but it also provides suggestions from Jira which makes everything much more convenient. It shows the status of a case(approved/waiting for customer/etc) which is very useful and also how old the case is- all this is displayed in the main results list without me needing to enter each case. the team is VERY receptive. they reply very fast to all our inputs and almost always follow up on them Cons sometimes the description of a Salesforce case is very short or not relevant to the actual issue. In that case I might proceed with making an xFind search for terms that can be unrelated to the data that already exists in the page. Sometimes it seems that the suggestions are still more related to the info present in the page and not close enough to the input keywords I provided. (Disclaimer: my search practice relies on checking the title of each case from the xFind suggestion list.) I think that when the search option is used xFind should rely mostly(/entirely) on the keywords provided (and less/not at all) on the data in the page and should match it with the titles of similar cases. i have to say that I reported this when the search did not care almost at all of my input- and the xFind team was receptive and made adjustments. So adding these further improvements will just make the tool even more practical Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Shahar S. Frontline engineer Computer Software ### "xFind really helps in solving cases and finding related cases" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2022 I am very satisfied; I think it is beneficial and valuable when searching similar cases and answers from the past. Pros It is really easy to use (automated) I can get help whenever necessary. It is so simple and you get used to using it. Cons I would add a button that will pop up or that I could decide the location of it in the browser. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GD Gal D. Tier 2 Support Engineer Computer Software ### "Showing relevant information upfront without having to search for it makes my work easier " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 27, 2022 Helps me be quicker and more effective Pros It allows me to open a case that I'm working on and immediately see useful information and similar issues that were resolved before, giving me access to quick and easy ideas on the resolution options from the get-go Cons I think more customization would be useful Ability to choose which sources of data I see first, customizing the cutoff for the number of results, have the option to use as a search engine without it taking into consideration the other aspects of the case (it's easier to use than the salesforce at the top of the page, but doesn't give as much wight as it should to my search terms in my opinion) On another note, it would be easier to tag if I had the option to do that from the new tab I open with the related case Or some other way to show a prompt on the case I just clicked to remind me. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)