# Page 2 | SmatBot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SmatBot the right Live Chat solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/240327/SmatBot-/reviews --- SmatBot 4.6 (74) [View alternatives](https://www.capterra.com/p/240327/SmatBot-/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of SmatBot ## Showing most helpful reviews Showing 26-50 of 74 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AMA Abdul Muneer A. IT Manager Food & Beverages Used the software for: 2+ years ### "Excellent WhatsApp Automation Backed by Great Support" May 1, 2025 5.0 Pros We’ve been using SmatBot’s WhatsApp API for over three years now, and it has truly transformed the way we engage with our customers. Their automation tools have helped us streamline our communication, improve response times, and deliver a consistent experience across all interactions. The platform is easy to use, highly customizable, and incredibly reliable. What really sets SmatBot apart is their exceptional customer support — always responsive, helpful, and quick to resolve any issues. SmatBot delivers outstanding value for money and has become an integral part of our customer service infrastructure. We highly recommend it to any business looking to automate and scale their messaging operations. Cons Timezone Review Source VR Verified Reviewer Manager - Finance Retail Used the software for: Less than 6 months ### "Smatbot for Business Problems" February 26, 2024 5.0 It is a delightful experience while working with Smatbot for the organization. Pros It is easy to integrate, and interface is user friendly. Cons It took a lot of effort for to setup a Grocery business where SKU counts are high in number. Review Source RC Reeta C. Digital Marketer Education Management Used the software for: 6-12 months ### "Shimla diaries" June 9, 2021 4.0 Great . Smatbot team is very supportive . Apart from some rare technical glitches it is a good product. Pros It's easy to use. Price Smatbot is charging is quite reasonable and yes we get value for money. Cons Sometimes behave inefficiently but your query is resolved instantly so overall good software. Reason for choosing SmatBot I really liked the schedule demo idea. Our requirements were met and we started using Smatbot. Review Source Response from SmatBot, Subsidiary of ByteQuark June 17, 2021 Hi Reeta, I am delighted to hear feedback from you and thank you for choosing Smatbot as your valuable partner. For any further communications, please feel free to contact us. Have a great day. RR Rpanditijay R. Astrologer Arts and Crafts Used the software for: 1-2 years ### "SmartBot: The All-in-One Solution for Your Chatbot Needs"" March 28, 2023 4.0 I have good experience with Smartbot. They are relatively user friendly. Easily customizable. Pros SmartBot is a chatbot platform that provides a range of features to help businesses automate their customer service, marketing, and sales processes. Some of the most notable features of SmartBot include its easy-to-use interface, integration with popular messaging platforms like Facebook Messenger and Slack, and the ability to create custom chatbots with pre-built templates. Cons However, based on my knowledge of SmartBot, some users may find the platform's pricing to be on the higher side compared to other chatbot platforms. Additionally, while SmartBot offers a range of features, some users may find that the platform is not as customizable as they would like, especially when it comes to designing the chatbot's user interface. Review Source NR Nagendra R. Software Engineer Education Management Used the software for: 2+ years ### "Still have issues and need to work on standards" February 17, 2023 4.0 Not at all satisfied, looking for other alternatives. Pros There is no such point to be frank because in every aspect there is an obstacle. Cons Code standards, bugs are really causing frustration. Review Source Clement Z. Gestionnaire Retail Used the software for: 1-2 years ### "Meilleures avantages" October 2, 2023 5.0 Pros C'est une logiciel qui donne des moyens global qui permet à bien utiliser facile. Cons C'est très bon à utiliser pour permettre des avantages Review Source ML Michael L. Director Marketing and Advertising Used the software for: 1-2 years ### "Really good for getting business leads" September 12, 2022 5.0 Great Pros Easy to install and set up. Users seem to love it and we get many leads submitted via the chatbot. Cons Table view of leads is limited to 10. It would be good to be able to filter/customize the analytics. Review Source RL Rupert L. Marketing Officer Education Management Used the software for: Less than 6 months ### "The world of AI " October 6, 2020 4.0 I have had an overall excellent experience and like I have already highlighted, I was pretty impressed with the way SMATBOT works and how well it suits the organization's requirements. Pros Honestly, I was kind of amazed when I got the login details for the SMATBOT. It somehow struck me and left me in awe. This is the first time I am using a software of this nature and I find it pretty much organized and suits my requirements. I have now taken up a yearly subscription and that I will definitely take up a customized pack for the coming year. The support team is indeed responsive and they are quick and available to assist. I have had a few encounters and I appreciate the urgency with which they took up my matters. I will definitely experiment more on the SMATBOT so that I can make use of it in the best possible way to suit my business requirements. Cons That we do not have a current/live chat option despite taking up the starter pack. I feel it could have been included here. Reason for choosing SmatBot I heard about SMATBOT and the name in itself gave me a good feeling about what I want. To me this is more like a SMART ROBOT. So I am hoping to utilize the product to the maximum. Review Source Response from SmatBot, Subsidiary of ByteQuark June 16, 2021 Hi Rupert, Thanks for choosing Smatbot as your valuable partner. The live agent feature starts from the PRO version. Still, we can enable this for you based on your use case. Feel free to drop us an email with your requirements at info@smatbot.com Looking forward to your email. Have a great day. AR Aruna R. GM sales and marketing Real Estate Used the software for: 2+ years ### "Great experience, saves time. Increases productivity" February 15, 2023 5.0 Providing excellent customer service and lowering customer wait times by quickly getting them the information they need Pros Proactive service, quick response, increased customer satisfaction.They made Easy customization Cons Nothing at the moment, we are happy with the services so far Review Source AS Abhishek S. Project manager Computer Software Used the software for: 1-2 years ### "Awesome software " January 13, 2023 5.0 Very good Pros Live chat is the best features available Cons More reporting options would be great to have Review Source mJ monu J. Database Lead Media Production Used the software for: 2+ years ### "simpl and easy to use" October 12, 2020 4.0 superb Pros making this more simple,before i use to search from google now getting things easily Cons location filter feature is needed,coz most of the companies here are of US Review Source Response from SmatBot, Subsidiary of ByteQuark June 16, 2021 Hi Monu, Hi Anish Chowdhury, I am thrilled to hear those words. Thanks for choosing Smatbot as your valuable partner. If you can let us know the use case and the requirement over an email will be a great help. Feel free to connect with us at info@smatbot.com. Looking forward to your email. Have a great day. VR Verified Reviewer Asker, believer and achiever at the universe Information Technology and Services Used the software for: Less than 6 months ### "A simple chatbot tool for web widgets" June 18, 2019 4.0 Easily give an overview, take details about lead's business and get their contact details. Pros For very simple bots, Smatbot is a easy to use tool. Specially when it comes to lead generation, you can make predefined flows and easily collect lead data and hook it up to some other app with good integrations Cons A visual builder is needed. User interface leaves much to be desired. Pricing is based on number of chats and could get costly. Review Source Response from SmatBot, Subsidiary of ByteQuark October 13, 2019 Thanks for the wonderful feedback. We are working on the visual builder, soon it will be live. Also do let us know what other kind of pricing works for you, we would love to give a thought. SK Saurabh K. Founder and CEO Design Used the software for: 1-2 years ### "Best Chat bot for engagement" September 29, 2022 5.0 Pros The chat feature which is very helpful to resolve issues and engage customer for future lead generation. Cons I didn't found any issues in Smartbot and I liked it because of it's features. Review Source VR Verified Reviewer Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Easy and must have" September 29, 2022 5.0 Pros Easy to implement and daily email updates Cons The database looks and functionality can be improved Review Source VR Verified Reviewer CEO Hospital & Health Care Used the software for: I used a free trial ### "Excellent " October 4, 2019 5.0 Excellent Pros Smatbot is excellent in the chatbot business UI & UX is excellent. Best in the business, it helps to maintain a good relationship with my customers Cons Nothing, they don’t have anything to be unliked Review Source Response from SmatBot, Subsidiary of ByteQuark June 16, 2021 Hi, I am thrilled to hear those words from you and appreciate your time in providing this feedback. If you would like to explore more features out of Smatbot, start using our PRO trail for 14days. Please drop an email with your requirements at info@smatbot.com. Looking forward. Have a great day. AG Ashish G. Managing Director Cosmetics Used the software for: Less than 6 months ### "Extraordinary way to convert prospects to success. " May 4, 2019 5.0 It has surely made my job easy. Good work Team Smat Bot. Pros Through Artifical Intelligence they have created Dermacol Artifical Assistant synced with my what's up number, Which gets me direct in touch with the customer 1to 1. Now it is upto me how I wish to pitch my products to her. And probability of Conversion is Very High. Highly Recommend. Besides that TEAM isdeligent hard workers. Best of luck to them and looking forward for more innovative products Cons To be honest never thought on those lines. But surely recommended Team about differentetating Colour or Response message when visitor Vista 2nd time biz a viz to first attempt. Review Source Response from SmatBot, Subsidiary of ByteQuark May 7, 2019 Thanks for the wonderful feedback Ashish, that gives us more responsibility to innovate and help businesses like your to grow fast and get the complete ROI from the products like SmatBot. We wish you good luck to Sanash Impex. VR Verified Reviewer Mohamed mazher Marketing and Advertising Used the software for: 6-12 months ### "Smat bot is amazing" May 4, 2019 5.0 We are using this smat bot for more than 6 months and have seen the performance it actually work with our requirements. It is like our employee in the digital qord. So easy that even my employee fails in front of the bot.. hats off team Pros It is very easy to use, just drag and drop option Cons More option needs to be their like template Review Source Response from SmatBot, Subsidiary of ByteQuark May 9, 2019 Thanks for the wonderful feedback. We actually have already a template feature. Please check here https://www.smatbot.com/chatbot-templates. Thanks again, we keep innovating and helping you grow. Good luck. VS Vikash S. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Tool for Increasing Leads" April 17, 2019 5.0 Earlier, we were using some other chat tools to interact with our customer. But the biggest problem was that we had to appoint a dedicated resource for that and sometimes, the customer query was not responded real time which create negative impact on customer and we lose the sale also. For other tools, Price is very high Plus we have to bear the cost of a dedicated employee for the same. But Since, We have installed the chatbot, so customer queries are responded real time and we don’t need dedicated employee to handle chats which saves our money. We are really happy with Chatbot. Pros It is very easy to install and very easy to use. Very Affordable Price Cons we have been using this tool from last 20 days and not yet found and drawback. Review Source Response from SmatBot, Subsidiary of ByteQuark April 24, 2019 Thank you so much for your positive feedback Vikash, We continue to impress our clients. This really boosts our energy to invent more features on SmatBot. PD Pulok D. Associate Consultant Information Technology and Services Used the software for: 6-12 months ### "Good support from the implementation team" August 17, 2021 5.0 Pros Great implementation support Easy to understand Cons Sometimes it lag. Caching issue happened in past. Review Source VJ Vinitt J. CEO Investment Management Used the software for: 6-12 months ### "Best Chatbot Platform" October 7, 2022 5.0 Pros I like the chatbot automated feature where you don't have to manually chat and can be automated Cons Sometimes, the automated software missed to pass on the leads to the direct agent which I think is a problem here but overall it's worth it Review Source ND Naresh D. Chief Growth Officer Human Resources Used the software for: 6-12 months ### "SmatBot Review" May 4, 2019 4.0 Pros Smooth integration, ease of use , good features Cons Nothing as such so far Only area that can improve is on better UI and smart way to handle repeat requests Review Source Response from SmatBot, Subsidiary of ByteQuark May 9, 2019 Thanks for your wonderful feedback Naresh, we are putting our efforts to improve the overall UX soon you will see complete new experience. Thanks again and wish Husys good luck as well. RA Rohit A. CEO Consumer Services Used the software for: Less than 6 months ### "A very good chatbot" October 5, 2019 5.0 I wanted to ensure the website visitors are given a quick gist of what the services are - which is being done by the tool Pros The ease of installation The simple interface does what it says it does Cons nothing much as it serves my purpose. Probably would say that I would have liked some color changes in it to match the website. Review Source Response from SmatBot, Subsidiary of ByteQuark June 16, 2021 Hi Rohit Akkewar, Really appreciate your time in dropping us your feedback. Color change will come under the customizations. I feel you haven't gone for a PRO trial version, which is highly recommended. I am sure you get amazed with the features we have and the current market offering are. Feel free to drop us an email with your requirements at info@smatbot.com Have a great day. Thank you. BB Bitupan B. DGM Market Research Used the software for: Less than 6 months ### "Chat Bot for Tea Auction" November 9, 2023 5.0 Pros we have requested a chat bot for our clients, so that they can get the current market statistics and insides. The team helped us to do it very effectively. Cons Chat bot responses are very slow. It should be more interactive rather than one liner response Review Source SD Samiran D. IT Manager Government Administration Used the software for: I used a free trial ### "Best Chat Bot for your website" September 29, 2022 4.0 Overall a good & subtle experience and love using it Pros The best part of it is that you don't need any coding skill for it. Even my 10 years old can make a bot in no time. This is the best thing. Cons For indian users the price for starter pack is a bit high, try to minimize it to some extent nearly 999 or 1299 Reason for choosing SmatBot One of my colleage suggested Review Source AP Anil P. Manager Design Used the software for: I used a free trial ### "A User friendly Chat bot" October 12, 2020 4.0 Pros Customers' engagement got up 120% after using the chatbot. These are a set of cute animations available. Happy to use the free version to know how worthy the product is. And it is worth it. Cons It takes a little while to setup the chatbot. But it is totally worth the little extra time we put in to set it up. Alternatives considered [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) Reason for choosing SmatBot Wanted to try with free version with a similar style. Review Source Response from SmatBot, Subsidiary of ByteQuark June 16, 2021 Hi Anil Pilla, I am thrilled to hear those words. Really appreciate your time in dropping us your feedback. Smatbot is upgraded with the latest features and improved UI for its customers. I would recommend 14days of the PRO trial version to get started. I am sure you get amazed with the features we have and the current market offering are. Feel free to drop us an email with your requirements at info@smatbot.com Looking forward to your email. Have a great day. Similar Products Featured