# Page 3 | SmatBot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is SmatBot the right Live Chat solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/240327/SmatBot-/reviews --- SmatBot 4.6 (74) [View alternatives](https://www.capterra.com/p/240327/SmatBot-/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of SmatBot ## Showing most helpful reviews Showing 51-74 of 74 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use YP Yuvaraj P. MD Marketing and Advertising Used the software for: 6-12 months ### "Great Software " October 15, 2019 5.0 Great... Pros It is very useful software to contact client whom looking for us. Highly efficient tool. Review Source Response from SmatBot, Subsidiary of ByteQuark October 17, 2019 Hi Yuvaraj, Thanks for the feedback, will keep working on exciting features to give you great ROI. AA Atmika A. Digital marketing executive Information Technology and Services Used the software for: Less than 6 months ### "Best user-friendly chatbot " October 5, 2019 5.0 Pros Smartbot is user-friendly, reliable software for chatting with our website visitors, Helps to generate leads. I highly suggest this software Cons No much options available for free trail. Review Source Response from SmatBot, Subsidiary of ByteQuark June 16, 2021 Hi Atmika, Really appreciate your time in dropping us your feedback. Yes, free trail will not offer you with much options. I would recommend 14days of the PRO trial version to get started. I am sure you get amazed with the features we have and the current market offering are. Feel free to drop us an email with your requirements at info@smatbot.com Looking forward to your email. Have a great day. AC Anish C. CEO Design Used the software for: Less than 6 months ### "SMATBOT Review" October 6, 2020 4.0 SmatBot is very good and competitive to use comparatively from other platforms, with easy templates to start with and customizations according to user-experiences. It is a great to start with at beginning or intermediate level. Pros 1\. Easy to use 2. Smooth integrations 3. Avatar and Customization 4. Readymade Templates Cons 1\. No External API Integration 2. Slow response time 3. Gets crashed sometimes 4. Limited Templates (need more) Alternatives considered [TIMEOFF.GURU](https://www.capterra.com/p/167994/TIMEOFF-GURU/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[ChatBot](https://www.capterra.com/p/166420/ChatBot/) Switched from [ChatBot](https://www.capterra.com/p/166420/ChatBot/) 1\. Was not easy to use 2. Pricing was not suitable Review Source Response from SmatBot, Subsidiary of ByteQuark June 16, 2021 Hi Anish Chowdhury, Really appreciate your time in dropping us your feedback. Smatbot is upgraded with the latest template on its website and improved response time. I would recommend 14days of the PRO trial version to get started. I am sure you get amazed with the features we have and the current market offering are. Feel free to drop us an email with your requirements at info@smatbot.com Looking forward to your email. Have a great day. SC Sachin C. Director Information Technology and Services Used the software for: Less than 6 months ### "One of the best Bots" September 7, 2022 5.0 Very good solution suitable from Small to Big Enterprise Pros It is easy to use & fast implementation makes it one of our favourite products. Easy to use, clean interface, fast & lot of options from templates. Cons I faced difficulty while setting it up intially, however team helped and troubleshooted. Reason for choosing SmatBot Trail offer & Support from Team. Review Source SN Syed N. Marketing Manager Education Management Used the software for: Less than 6 months ### "Thanks From Prominent Overseas" March 22, 2019 5.0 Pros Its easy to use with good functionality for us to structure for chat in a meaningful ways Cons They need to work little more on the process flow of the bot. Review Source Response from SmatBot, Subsidiary of ByteQuark June 16, 2021 Hi Syed, I really appreciate your feedback. In fact, Smatbot has just got better now with various features and streamlined our support team. It is just that your presence is required. :) I would like to connect back with you and take this opportunity to discuss your Business requirement. Feel free to connect at info@smatbot.com. Have a great day. DP Devendra P. Co-Owner Information Technology and Services Used the software for: I used a free trial ### "Very good platform for Indian users." September 29, 2022 4.0 My overall experience is very good. I am using such site for first time and it impressed me a lot. I am not at all disappointed with this website. Must recommended. Pros I liked simplicity of this website most, it is for Indian users. You don't need to be skilled in order to make chatbots on this website. It will do the work for you. Even if you are not a techie, you won't feel any problems with this website. I don't think there are any cons in this website. Cons Currently, I don't think there are any cons, it is best, I have used it and I like it. Review Source SN Sasidhar N. CEO Accounting Used the software for: Less than 6 months ### "Customer Support using Artificial Inteligence" June 21, 2019 5.0 Great Experience using software for genetation of leads.New era of Digital Marketing using smatbot. Pros New era of tool of Marketing for getting qualified leads. We will database of customers visiting our websites,trafffic etc. Cons Sometimes Leads given by software may include few unqualified Review Source Response from SmatBot, Subsidiary of ByteQuark October 13, 2019 Hi Sasidhar, thanks for the very positive feedback on SmatBot. We have OTP validation to validate the lead phone number please try that once. Thanks again for the feedback. RT Rushikesh T. CEO at Shinetechnolab Computer Software Used the software for: I used a free trial ### "SmatBot Review" June 21, 2019 5.0 overall so far my experience is very good for using smatbot. I get almost information from my users who visit my website. Pros I like the AI and questions the way bot asked all questions is best way users can not bother with that and we will get almost all informations that we need. Cons nothing its good but if cost they reduce costing then its best for every website owners. Review Source Response from SmatBot, Subsidiary of ByteQuark November 7, 2019 Thanks for the feedback. VR Verified Reviewer Co-Founder Marketing and Advertising Used the software for: I used a free trial ### "SmartBot- ChatBot for Business Need" March 19, 2019 3.0 It was not so bad not so good. Pros Amazing software you get the maximum facility. Cons The Design of chatbot is not up to the mark. They really need to work on user experince of chat bot. Review Source Response from SmatBot, Subsidiary of ByteQuark June 16, 2021 Hi, Thanks for your valuable feedback. In fact, Smatbot has got an improvised UI and features now. You can get a 14day trial period for the PRO version or if you have any specific requirement reach us at info@smatbot.com. Thank you. SC Sheetal C. Manager IT Logistics and Supply Chain Used the software for: Less than 6 months ### "Value for Money Chatbot" September 7, 2022 5.0 Pros Ease of use, team is knowledgeable and supportive. Integration with existing business application was very easy. Cons Nothing as of now. May be additional analytical reports can be mde available. Reason for choosing SmatBot Ease of implementation, inexpensive. Review Source RM Rekha M. Sr.Manager Careline Financial Services Used the software for: Less than 6 months ### "24/7 Support - SmatBot" June 14, 2021 5.0 Pros We could provide 24/7 support to our Sales Staff & Customers, which got them satisfied timely resolutions. It reduced our workload, enabling our support staff to work on prioritizing customer requirements. Interface is simple & user friendly. Integration was very Simple. Thanks to the entire team, Very Supporting and ready to help with our requirement. Cons Nothing as of now.. We are still working on it, A long way to go. Review Source Response from SmatBot, Subsidiary of ByteQuark July 4, 2021 Hi Rekha, Really delighted to hear such wonderful feedback. We keep improving our platform based on the inputs received from customers like you. Definitely, we have a long way to go. Good day. PV Pandit V. Digital marketing Arts and Crafts Used the software for: I used a free trial ### "Best quality AI chat bots for marketers" January 18, 2023 4.0 Ease to use, fats processing, analytic is strong Pros I like the most feature is its AI automatically ask for contact number. Cons There is nothing dislike for this chatbot. Review Source FT Fataye T. Consultant en production Food Production Used the software for: I used a free trial ### "Logiciel de gestion" October 3, 2023 4.0 Pros Logiciel de largenda très fiable et très utile pour ces programmes Cons Je m'y reproche rien à ce logiciel de largenda Review Source RJ Rahul J. Founder Computer Software Used the software for: Less than 6 months ### "Really good for getting business leads" October 7, 2022 5.0 Pros Easy to install and set up. Features like having a live chatbot and no code feature where even a non-technical can implement Cons I exactly got what I was looking for. Option to add own branding in free version Review Source Junaid A. IT Developer Information Technology and Services Used the software for: I used a free trial ### "Smat Bot Review" July 18, 2019 4.0 Pros The responsiveness of the software and ease and access Cons User interface and implementation of the program Review Source Response from SmatBot, Subsidiary of ByteQuark August 1, 2019 Thanks for your feedback, will continuously improve the user interface. NM Nicolas M. Agent commercial Building Materials Used the software for: I used a free trial ### "Logiciel de prises de rendez-vous" October 9, 2023 4.0 Pros SmatBot est un logiciel qui par ça grâce je tiens des rendez-vous avec mes clients plus rapide et facilement. Cons Par le prix abordable du SmatBot, plus rien a reprocher. Review Source AS Atulya S. Student Computer & Network Security Used the software for: I used a free trial ### "Incredible product" October 6, 2020 5.0 Pros I used this as a free trial. But it was very easy to setup and use alongwith your site. The variety of options are a big advantage. Cons There are not any issues which i found during my usage of this smart bot. Generally positive😊.. Review Source Response from SmatBot, Subsidiary of ByteQuark June 16, 2021 Hi Atulya, I am really thrilled to hear those positive vibes. Yes, a free trial will not offer you many options. I would recommend 14days of the PRO trial version to get started. I am sure you get amazed with the features we have and the current market offering are. Feel free to drop us an email with your requirements at info@smatbot.com Looking forward to your email. Have a great day. SB Saturnin B. Administratif Construction Used the software for: I used a free trial ### "Logiciel de gestion " October 2, 2023 4.0 Pros C'est un tres bon logiciel qui s'utilise dans la pris des Engagement des clien . Cons Je recommande ce tres bon logiciel au utisateurs Review Source VR Verified Reviewer Product Manager Computer Software Used the software for: I used a free trial ### "Good option for those exploring bot building software" October 4, 2019 4.0 Pros The integration with Zapier that allows for custom data flows. Cons The price seems a bit high for the use cases most people have. Review Source Response from SmatBot, Subsidiary of ByteQuark June 16, 2021 Hi, I appreciate your time in providing this feedback. We have designed the pricing as per the market standards. If you would like to explore more features out of Smatbot, start using our PRO trail for 14days. Please drop an email with your requirements at info@smatbot.com. Have a great day. dD dinesh D. people Financial Services Used the software for: Less than 6 months ### "a bot that stands out" September 29, 2022 5.0 Really a crisp product that served its purpose. Pros Features like a live chatbot, easy to build and has no code are the exciting bit Cons actually, the time when we used, UX could've been better. But now it's fab Alternatives considered [Leena AI](https://www.capterra.com/p/187829/Leena-AI/) Reason for choosing SmatBot We felt the UI was way more effective and efficient. Review Source AA Ahmed A. Freelancer Program Development Used the software for: Less than 6 months ### "High prices " October 10, 2022 3.0 Pros Actually nothing, but to be honest it helps a little bit but it doesn't do the job Cons Prices, your prices are crazy that I stopped using it Review Source GD Gauthier D. Agent commercial Marketing and Advertising Used the software for: I used a free trial ### "Logiciel de prise de rendez-vous" October 24, 2023 4.0 Pros Ce logiciel est vraiment appréciable et me facilite d'avoir de planification pour la bonne rendez-vous avec mes clients. Cons Je n'y trouve pas d'inconvénients bien parce-que avec ce logiciel je suis à la une de mes clients.Donc pas d'inconvénients Review Source Response from SmatBot, Subsidiary of ByteQuark November 8, 2023 Hello Gauthier, Thank you for your response. Your feedback means a lot to us. RM Ruben M. Back End Enginer Financial Services Used the software for: Less than 6 months ### "SmatBot Review" October 4, 2019 4.0 so far no issues, but the support could be better Pros fast, easy to use and user friendly to all my custumers Cons needs more languajes and support could use improvement Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review Source Response from SmatBot, Subsidiary of ByteQuark June 16, 2021 Hi Ruben Meza, Thank you for your valuable feedback. In fact, Smatbot is already a Multi-Lingual BOT, also we just got better by streamlining our support team. It is just that your presence is missing. :) Feel free to connect with your Business requirements at info@smatbot.com. Have a great day. NR Nakul R. AP Civil Engineering Used the software for: Less than 6 months ### "Easy Bot Programming :)" October 15, 2020 5.0 Pros Easy to use interface. We use it to get basic user info before chanelling them to the right webinar or video content suting their learning needs. Cons Learning curve, especially for a non-technical user Review Source Response from SmatBot, Subsidiary of ByteQuark June 16, 2021 I am thrilled to hear great feedback. Thanks for choosing Smatbot as your valuable partner. Feel free to connect with us for any communication at info@smatbot.com. Have a great day. Similar Products Featured