# Upsy Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Upsy Software - reviews, pricing plans, popular comparisons to other Personalization products and more. Source: https://www.capterra.com/p/240362/Upsy-Shopping-Helper --- # Upsy Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Upsy ## What is Upsy? Upsy is an AI shopping assistant designed for SME online stores. Powered by AI, Upsy helps increase the conversion rate, and average order value, & automates customer service. Upsy works on any device and is specially designed to boost sales on mobile devices. Just like a salesperson in a store, Upsy acts as a shopping helper for your e-commerce store. It guides shoppers through their buying journey, helping them find the right ## What is Upsy used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €290 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Upsy?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.upsyshopping.com&name=Upsy) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Upsy 3.7 (9) VS. [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price €290 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (9) Ease Of Use 4.6 (260) Value For Money 3.5 (8) Value For Money 4.6 (224) Customer Service 4.5 (8) Customer Service 4.7 (210) ## Upsy alternatives [4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Insider One](https://www.capterra.com/p/160085/InOne/) [4.8 (17)](https://www.capterra.com/p/160085/InOne/#reviews) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160085/InOne/) [Emma by Marigold](https://www.capterra.com/p/75428/Emma/) [4.2 (156)](https://www.capterra.com/p/75428/Emma/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/75428/Emma/) Highest Rated [Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/) [4.9 (132)](https://www.capterra.com/p/179680/Shopper-Approved/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179680/Shopper-Approved/) [View all alternatives](https://www.capterra.com/p/240362/Upsy-Shopping-Helper/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Recommendations 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Website Personalization 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Customize website features Customer History 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Customer Segmentation 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics Customizable Templates 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Surveys & Feedback 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Upsy 37 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Create and automatically send premade copy in response to customer messages Track visitors'/audience's responses across web pages and other optimized content Display advertising and marketing messages to users based on their browsing history and preferences Create and manage digital catalog of products/services with their details, specifications, and price AI-based platform which conducts a conversation via auditory or textual methods Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Pre-designed layouts that can be customized to match preferences and requirements Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Tracks metrics that provide insight into how a user interacts with any interface or product Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Access software remotely via mobile devices Access the system via a mobile application Manage and support multiple locations Manage and track customer orders for goods, investments, or any other purchases A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history The ability to discover a specific item the customer is looking to purchase Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement An order generated by a seller to a customer, containing details about products or services Search and filter data across systems to locate required information by entering keywords or certain criteria Manage and track orders being shipped to customers Checkout of online store Gauge satisfaction and receive information for improvement and success Sample files or documents that could be customized as needed or used as is Built-in website builder or integration with third-party site Customize website features Get Advice We can help you find the software with the features you need. Features 3.8 (9) 3.8 Based on 9 reviews ## Pricing Value for money 3.5 (8) Tier 1 €290.00 Flat Rate,Per Month Tier 2 €390.00 Flat Rate,Per Month Tier 3 €485.00 Flat Rate,Per Month Value for money 3.5 (8) 3.5 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (8) 4.5 Based on 8 reviews ## User reviews Overall rating 3.7 Based on 9 reviews Filter by rating 5(1) 4(6) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent EM Eemil M. CEO Sporting Goods ### " Big promises" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 6, 2024 The application seemed promising during the sales meeting, but the promises didn’t meet expectations. Perhaps the app just wasn’t suited for our online store, but overall, the trial period left a very bad impression, which is why I cannot recommend it. Pros The sales pitch was good, and additionally, the developers were friendly. Cons We were disappointed with the trial period of the application. The analytics results were nowhere near the promises, and the data was practically unusable. The application felt unfinished, and the sales promises were met at less than a third. Upsy users' average purchases were weaker, and on top of that, the Widget wasn’t properly customizable. After the A/B testing, we were presented with data that didn’t match the online store’s sales at all. Additionally, customer service was poor, and the main priority seemed to be getting the customer’s money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Mari H. Verkkokauppakoordinaattori Cosmetics ### "Upsy is easy and customer friendly to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 22, 2024 Pros Upsy is easy to use and you can edit it easily by yourself. Cons There has not been nothing wrong with upsy for now. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Johanna L. Marketing manager Electrical/Electronic Manufacturing ### "It has been better that I thought" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 13, 2024 Pros The product shows promise, and I do appreciate the Upsy team's effort to integrate customer feedback into improving the Shopping Helper. There's a clear intention to boost conversion rates by focusing on end-customer activity, which is commendable, though the impact could be more pronounced. I especially like the most asked questions at check out. Cons However, we often resort to direct chats for more complex customer queries. The integration of the Shopping Helper with our chat system is beneficial, enhancing our customer service experience. While the service comes at a high cost, the value it adds is noticeable, justifying the expense to an extent. It's a solid product that has contributed to a some sales increase. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Jaakko J. Entrepreneur Consumer Goods ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 21, 2023 Pros The app was easy to install, pretty much everything was done by Upsy. We have used the Shopping Helper for about a month now and the early results look promising. Cons Price of the service is in higher end compared to many apps being offered in e.g. Shopify shop. However the Shopping helper seems sophisticated and comes with a service, which reduces our need to manually spend time was a deciding factor to us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tomi K. Webshop Manager Retail ### "Professional Upselling for Your Online Store" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2023 Overall, we are very satisfied with the performance of the application and the results it has delivered. Despite the service being costly, I believe the added value it provides justifies the price. Pros Customization and Algorithm-Based Upselling. Truly beneficial for the majority of users helping them to find the additional products to buy. Best part obviosly is that Upsy boost's webshop conversion rates and average order values. Cons Some areas still need improvement, but Upsy is constantly evolving, and desired features will surely be included in future updates. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Reasons for choosing Upsy Because Upsy combines both customer service and upselling in the same application. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VT Vladimir T. CEO Retail ### "Upsy driving our growth" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 14, 2023 The products suggestions work really well considering that we have tens of thousands of products Pros Product suggestions, they help us increase average order value Cons It can deter some mobile users, people who do not find Upsy helpful can be annoyed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HH Heidi H. CEO Sporting Goods ### "Getting better all the time! " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 11, 2023 Pros I really like the development of the product. The Upsy team takes customers' feedback into consideration and they are making the Shopping Helper better and better. And the focus is on end-customer activity so that conversion rate will increase - and that's the way it should be. The customer service is working really nicely and the Upsy Shopping Helper helps also our customer service a lot - we are saving time because we can guide our customers in other ways than only chatting to us. And when the Shopping Helper and our chat are integrated, it's a really nicely working combination. Thank you for your effort on helping e-commerce entrepreneurs and companies! Cons We didn't get enough efficiency in the early days. But now when Upsy has been improving a lot that makes a difference. It would be great to have more features on how to present products and categories in Shopping Helper and how to get the customer to engage with the Helper even more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jyrki P. Marketing Manager Apparel & Fashion ### "Upsy Shopping for better customers service and sales" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2023 Very good and profitable product, which increased our sales over 10 %. Pros Easy and reliable deployment. Exceptional customer service. Upsy acts like an digital sales person in our web shop 24/7/365. Cons There are some minor statistics errors. I'd like to have some more options for customization. Reasons for choosing Upsy Better customer service experience and good price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HR Henri R. Logistics and IT Furniture ### "Upsy is used in the online store" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 5, 2023 Pros Easy to use and quick setup and generates good additional sales. Cons Tracking analytics but this has been fixed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/240362/Upsy-Shopping-Helper/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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