--- title: "Upsy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Upsy Software - reviews, pricing plans, popular comparisons to other Visual Search products and more." source_url: "https://www.capterra.com/p/240362/Upsy-Shopping-Helper/" page_type: "product" language: "en" --- # Upsy Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Upsy ## What is Upsy? Upsy is an AI shopping assistant designed for SME online stores. Powered by AI, Upsy helps increase the conversion rate, average order value, & automate customer service. Upsy works on any device and is specially designed to boost sales on mobile devices. Just like a salesperson in a store, Upsy acts as a shopping helper for your e-commerce store. It guides shoppers through their buying journey, helping them find the right products, and offering AI product recommendations, promotions, and FAQs. ## What is Upsy used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €290 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Upsy?[Manage this product listing](https://www.g2.com/products/upsy-shopping-helper/claim_requests/new?auto=true) ## Upsy Overview Updated September 2026 AI summary Upsy provides businesses of all sizes with web-based tools to personalize online shopping experiences using artificial intelligence and machine learning. It offers features such as behavior tracking, customer segmentation, and product recommendations, alongside capabilities like an AI Copilot and drag-and-drop interface. Upsy supports customer engagement and eCommerce operations through alerts, notifications, and website personalization, all delivered via the cloud. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Upsy 3.7 (9) VS. [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price €290 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (9) Ease Of Use 4.0 (73) Value For Money 3.5 (8) Value For Money 3.9 (59) Customer Service 4.5 (8) Customer Service 3.8 (54) ## Upsy alternatives [4.3 (662)](https://www.capterra.com/p/227129/Magento-Commerce/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Algolia](https://www.capterra.com/p/148915/Algolia-Search/) [4.7 (74)](https://www.capterra.com/p/148915/Algolia-Search/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148915/Algolia-Search/) [Involve.me](https://www.capterra.com/p/241622/Involve-me/) [4.4 (67)](https://www.capterra.com/p/241622/Involve-me/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/241622/Involve-me/) Highest Rated [X-Mart](https://www.capterra.com/p/10003248/X-Mart/) [4.8 (16)](https://www.capterra.com/p/10003248/X-Mart/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10003248/X-Mart/) ## FAQs about Upsy Overview ### What company size and specific industries is Upsy built for? Upsy is designed for small and medium-sized ecommerce businesses, especially SME webshop owners and online retail companies using WooCommerce or Shopify. It fits organizations that want AI-driven sales automation and personalized shopping experiences for customers. Features and Usability ### What are the key features of Upsy? Upsy offers AI Copilot, chatbot, live chat, and autoresponders for customer communication, plus behavior tracking, behavioral targeting, and engagement tracking for audience actions. It also includes customer profiles, segmentation, and history, along with catalog management, inventory tracking, order management, product recommendations, and website personalization. Getting Started and Support ### What customer support options does Upsy offer? Upsy provides phone support for customer assistance. No reviewer feedback about support experience is available in the catalog data, so support quality, response times, and common frustrations are not described here. ## Features AI summary Based on 655 Visual Search reviews Capterra reviewers point to these as the features buyers value most when comparing personalization software: - **Campaign Management** (**38%** of reviewers rated this feature as critical) - **Reporting/Analytics** (**40%**) - **Content Management** (**46%**) Upsy focuses on other functionality that reviewers also see as important, including **Engagement Tracking** (**42%**). This feature gives teams a clearer view of how users interact with personalized experiences, helping businesses spot behavior patterns, refine outreach, and make better decisions about customer interactions. Recommendations 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Website Personalization 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Customize website features Customer History 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Customer Segmentation 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics Customizable Templates 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Surveys & Feedback 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Upsy 38 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Algorithm: Continuously improves and adapts to new data using specified algorithms. - Autoresponders: Create and automatically send premade copy in response to customer messages - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Behavioral Targeting: Display advertising and marketing messages to users based on their browsing history and preferences - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Product Search: The ability to discover a specific item the customer is looking to purchase - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Templates: Sample files or documents that could be customized as needed or used as is - Website Management: Built-in website builder or integration with third-party site - Website Personalization: Customize website features --- Get Advice We can help you find the software with the features you need. Features 3.8 (9) 3.8 Based on 9 reviews ## Pricing Value for money 3.5 (8) Tier 1 €290.00 Flat Rate,Per Month Tier 2 €390.00 Flat Rate,Per Month Tier 3 €485.00 Flat Rate,Per Month Value for money 3.5 (8) 3.5 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (8) 4.5 Based on 8 reviews ## User reviews Overall rating 3.7 Based on 9 reviews Filter by rating 5(1) 4(6) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent EM Eemil M. CEO Sporting Goods ### " Big promises" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 6, 2024 The application seemed promising during the sales meeting, but the promises didn’t meet expectations. Perhaps the app just wasn’t suited for our online store, but overall, the trial period left a very bad impression, which is why I cannot recommend it. Pros The sales pitch was good, and additionally, the developers were friendly. Cons We were disappointed with the trial period of the application. The analytics results were nowhere near the promises, and the data was practically unusable. The application felt unfinished, and the sales promises were met at less than a third. Upsy users' average purchases were weaker, and on top of that, the Widget wasn’t properly customizable. After the A/B testing, we were presented with data that didn’t match the online store’s sales at all. Additionally, customer service was poor, and the main priority seemed to be getting the customer’s money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Mari H. Verkkokauppakoordinaattori Cosmetics ### "Upsy is easy and customer friendly to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 22, 2024 Pros Upsy is easy to use and you can edit it easily by yourself. Cons There has not been nothing wrong with upsy for now. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JL Johanna L. Marketing manager Electrical/Electronic Manufacturing ### "It has been better that I thought" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 13, 2024 Pros The product shows promise, and I do appreciate the Upsy team's effort to integrate customer feedback into improving the Shopping Helper. There's a clear intention to boost conversion rates by focusing on end-customer activity, which is commendable, though the impact could be more pronounced. I especially like the most asked questions at check out. Cons However, we often resort to direct chats for more complex customer queries. The integration of the Shopping Helper with our chat system is beneficial, enhancing our customer service experience. While the service comes at a high cost, the value it adds is noticeable, justifying the expense to an extent. It's a solid product that has contributed to a some sales increase. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JJ Jaakko J. Entrepreneur Consumer Goods ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 21, 2023 Pros The app was easy to install, pretty much everything was done by Upsy. We have used the Shopping Helper for about a month now and the early results look promising. Cons Price of the service is in higher end compared to many apps being offered in e.g. Shopify shop. However the Shopping helper seems sophisticated and comes with a service, which reduces our need to manually spend time was a deciding factor to us. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Tomi K. Webshop Manager Retail ### "Professional Upselling for Your Online Store" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2023 Overall, we are very satisfied with the performance of the application and the results it has delivered. Despite the service being costly, I believe the added value it provides justifies the price. Pros Customization and Algorithm-Based Upselling. Truly beneficial for the majority of users helping them to find the additional products to buy. Best part obviosly is that Upsy boost's webshop conversion rates and average order values. Cons Some areas still need improvement, but Upsy is constantly evolving, and desired features will surely be included in future updates. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Reasons for choosing Upsy Because Upsy combines both customer service and upselling in the same application. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VT Vladimir T. CEO Retail ### "Upsy driving our growth" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 14, 2023 The products suggestions work really well considering that we have tens of thousands of products Pros Product suggestions, they help us increase average order value Cons It can deter some mobile users, people who do not find Upsy helpful can be annoyed Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HH Heidi H. CEO Sporting Goods ### "Getting better all the time! " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 11, 2023 Pros I really like the development of the product. The Upsy team takes customers' feedback into consideration and they are making the Shopping Helper better and better. And the focus is on end-customer activity so that conversion rate will increase - and that's the way it should be. The customer service is working really nicely and the Upsy Shopping Helper helps also our customer service a lot - we are saving time because we can guide our customers in other ways than only chatting to us. And when the Shopping Helper and our chat are integrated, it's a really nicely working combination. Thank you for your effort on helping e-commerce entrepreneurs and companies! Cons We didn't get enough efficiency in the early days. But now when Upsy has been improving a lot that makes a difference. It would be great to have more features on how to present products and categories in Shopping Helper and how to get the customer to engage with the Helper even more. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JP Jyrki P. Marketing Manager Apparel & Fashion ### "Upsy Shopping for better customers service and sales" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2023 Very good and profitable product, which increased our sales over 10 %. Pros Easy and reliable deployment. Exceptional customer service. Upsy acts like an digital sales person in our web shop 24/7/365. Cons There are some minor statistics errors. I'd like to have some more options for customization. Reasons for choosing Upsy Better customer service experience and good price. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HR Henri R. Logistics and IT Furniture ### "Upsy is used in the online store" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 5, 2023 Pros Easy to use and quick setup and generates good additional sales. Cons Tracking analytics but this has been fixed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/240362/Upsy-Shopping-Helper/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.