# BeInContact Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about BeInContact Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/240379/Beincontact

---

# 

 BeInContact Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

BeInContact

## What is BeInContact?

Improve your Customer Experience with BeInContact, our 100% Cloud Omnichannel Call Center software. BeInContact’s design is intuitive and easy to use, offering various features such as AI, IVR, ACD, a predictive dialer system and much more. BeInContact is natively integrated with the main market-leading CRM (SalesForce, Oracle, Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, SAP and Vtiger) allowing Sales and Service teams direct and customisable conversations with your customers.

## What is BeInContact used for?

[Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Softphone](https://www.capterra.com/softphone-software/)

Overall rating

Based on 14 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€38

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for BeInContact?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.becloudsolutions.com&name=BeInContact)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### BeInContact

4.4 (14)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

€38

Per User, Per Month

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (14)

Ease Of Use

4.0 (262)

Value For Money

3.9 (9)

Value For Money

4.2 (218)

Customer Service

4.3 (14)

Customer Service

4.0 (226)

## BeInContact alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Center Integration

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Integration with third-party call center software

Caller ID

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Agent Interface

Agents can view and manage all customer requests and interactions.

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

BeInContact 122 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Screen and filter calls that get sent to voicemail inboxes/answering machines

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

System that automatically dials calls

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

Create and automatically send premade copy in response to customer messages

A call center that both makes and receives calls

Integration with third-party call center software

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Schedule date and time for callbacks/follow-up calls or reminders

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Voice conversion to text

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Store caller information within an accessible database

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Control the name and number that appears on outbound caller ID

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Predefined actions automatically performed on the occurance of specific events

Federal Communications Commission (FCC) compliance

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

Federal Trade Commission (FCC) compliance

A call center that primarily receives calls, typically customer service focused

Organize, prioritize, and manage incoming communications

Identify which applications need to exchange data and enable these data connections

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Manage contacts across multiple mailing lists

Ability to chat online in real time

Agents choose who to call and when

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

Allows users to manage data from a number of sources

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Form to collect visitor contact information when live chat isn't available

Record the audio of phone conversations for quality assurance purposes

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

System automatically dials the next number on the contact list after the previous call ends

System calls multiple numbers at once and connects the agent to the first number that answers

System provides callee information to agent prior to the call to help determine whether or not to make the call

Copy on the page or chat window encouraging the user to engage with the chat option

Streamlining repetitive tasks and activities through automated and predefined workflows

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automatically record calls at predetermined times

Digitally share screen view with others

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Set and monitor service level agreements to ensure timely response and resolution

Allow users to access multiple services after entering their login credentials once

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Filters used to determine different types of malware threats

Allow customers/users to submit support queries and service requests

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Presenter can see and hear participants and vice versa

Record and playback video calls

Chat with your counterparts over the video in real time

Connect with meeting participants remotely over video

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.0 (14)

4.0

Based on 14 reviews

## Pricing

Value for money

3.9 (9)

Basic

€38.00

Per User,Per Month

Value for money

3.9 (9)

3.9

Based on 9 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Telegram](https://www.capterra.com/p/180347/Telegram/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Viber](https://www.capterra.com/p/180348/Viber/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (14)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (14)

4.3

Based on 14 reviews

## User reviews

Overall rating

4.4

Based on 14 reviews

Filter by rating

5(8)

4(3)

3(3)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SB

Simone B.

Tecnico elettronico

Machinery

### "Ottima piattaforma con forti possibilità di customizzazione"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 1, 2022

La stabilità del sistema e la possibilità di configurazione delle task sulle chiamate entranti e loro smistamento in base a criteri identificativi del chiamante, alle relative aree geografiche, alla data di calendario ed alle fasce orarie e giorni della settimana hanno permesso di creare dei filtri molto efficaci per la gestione degli indirizzamenti e di non perdere più neanche una richiesta importante di supporto.

Pros

Sicuramente la gestione dei vari phone device di comunicazione selezionabili è un must, permette di poter usare qualsiasi tipo di strumento audio adattandosi così in modo molto flessibile alle condizioni e luogo di lavoro del momento. Interfaccia semplice e intuitiva che permette di muoversi velocemente attraverso il portale e di accedervi se necessario anche da mobile device.

Cons

La mancanza di una vera e propria rubrica personale e di team è forse l'unica vera pecca del sistema, esiste una funziona che può in parte sopperirvi, ma non in modo completo.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GR

Giulia R.

Salesforce Analyst

Management Consulting

### "Integrazione BeCloud-Salesforce"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 1, 2022

Pros

Software molto facile da integrare con CRM Salesforce e logiche di routing personalizzabili in base alle necessità di business

Cons

Problemi di autenticazione al softphone con la versione Lightning di Salesforce

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Danilo S.

CRM specialist

Marketing and Advertising

### "Custom CTI phone bar"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

January 4, 2022

Pros

Altamente customizzabile, user friendly ed alta cura del cliente

Cons

un'interfaccia di base che può essere migliorata

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SM

Stefano M.

Group CRM Manager

Professional Training & Coaching

### "An intuitive and reliable Contact Center solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 27, 2021

The overall experience is positive, the tool has been a great ally in the process of improving customer service and prospects management.

Pros

The interface is very intuitive and user-friendly. Setup and integration with CRM were easy and fast, with the whole BeCloud team always proactive and ready to find a solution to most of our business needs and requests. The platform turned out to be stable, flexible and with a low need for maintenance.

Cons

The reporting (including extensive and good detailed data), has a certain level of rigidity in both creating/customizing reports and adopting new metrics. I know that with the last version of the software (not tried yet) the reporting has been generally improved.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Demuni Abhishek D.

CRM IT Specialist

Education Management

### "Flexible and easily customizable"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

December 20, 2021

As mentioned previously the contact center integration has drastically improved the way of working with our prospects and students.

Pros

The contact center is a flexibile and powerful tool, this was highly noted during the integration with salesforce sales-cloud and eventual customizations.

Cons

Reporting doesn’t guarantee enough flexibility

Alternatives considered

[Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Matteo B.

CRM Specialist

Higher Education

### "Utilizzo Lavorativo"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

December 20, 2021

Pros

Ho utilizzato il prodotto giornalmente per un anno e mezzo. Ho apprezzato la facilità di utlizzo dello stesso e la tempestiva assistenza ricevuta in caso di problematiche

Cons

Non ho rilevato molti aspetti negativi nel prodotto.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CS

carlo s.

Manager

Industrial Automation

### "Una garanzia"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

7/10

December 17, 2021

Pros

Facilità nell' uso del prodotto, buona qualità dell' audio, il prodotto si adatta alle nostre esigenze.

Cons

Reportistica di non facile utilizzo, Assistenza troppo costosa

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GG

Gloria G.

Internal sales assistant

Mechanical or Industrial Engineering

### "a good option "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

December 14, 2021

Pros

The software is very intuitive and easy to use

Cons

it looses the net with facility and I can not contact.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Alessandro B.

Data Analyst

Retail

### "Un software valido e un team sempre pronto ad aiutarti"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 13, 2021

Pros

Il software è molto facile da utilizzare, soprattutto da parte degli operatori. Le schermate di supervisione sono chiare e permettono ai team leader di avere sempre tutto sotto controllo. La reportistica è numerosa e copre tutte le possibili necessità. Quando c'è stato bisogno di integrare i dati del centralino su altre piattaforme, il team ci ha aiutato a farlo nel minore tempo possibile. Le soluzioni adottate sono state semplici da integrare e poco dispendiose per il nostro IT.

Cons

La reportistica fornita si basa su alcuni assunti standard, che non è possibile modificare. In caso di necessità si possono chiedere report ad hoc o modifiche delle metriche, ma è un processo che ha bisogno di tempo e quindi potrebbe rallentare le operazioni. So che era in programma di dare la possibilità ai supervisor di creare i report, senza passare dal team di BeCloud, ma non ho potuto provare questa funzione.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AT

Alessio T.

EE Coordinator

Industrial Automation

### "Un salto generazionale"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 13, 2021

L'esperienza nel suo complesso è stata ottima ed ha permesso di completare una fase di rafforzamento dell'assistenza clienti. Internamente all'azienda solo dopo ne è stato compreso il reale potenziale, a distanza di 3 anni grazie alle funzioni follow the sun ed altri addon il reparto sta ancora crescendo senza dover rimettere mano agli strumenti.

Pros

I Vantaggi di BeCloud sono molteplici: versatilità, tempi d'installazione, subentro al vecchio sistema. Anche successivamente alla messa in opera si sono rese necessarie alcune modifiche per le quali non hanno richiesto interruzioni di servizio.

Cons

Volendo trovare il pelo nell'uovo il SW potrebbe essere migliorabile dal punto di vista dell'interfaccia non sufficientemente flessibile rispetto alle potenzialità del prodotto.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CA

Cristina A.

Administrativa

Mechanical or Industrial Engineering

### "Becloud es intuitivo y facil de manejar pero necesita desarrollarse un poco más."

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

4/10

December 13, 2021

Pros

Es fácil de usar y muy intuitivo, lo usamos a diario. Es util para reconocer el cliente que llama y tener un trato mas personalizado con el cliente.

Cons

Frecuentemente tenemos problemas de conexión y el sistema se queda colgado, en mi opinion el programa necesita algo mas de desarrollo para que funcione correctamente.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SF

Simona F.

Business Development Manager

Consumer Goods

### "Omnicanalità e Flessibilità"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 6, 2021

Pros

Ho apprezzato la facilità di connessione Omnicanale con il Cliente. La flessibilità cello strumento con applicazioni e software terzi , e la possibilità di configurare l'experience secodno le necessità dell'organizzazione.

Cons

Poter Sviluppare la Video Chiamata integrata con Sales Force

Reasons for choosing BeInContact

Flessibilità, Omnicanalità, Team di Lavoro esperto, veloce e attendo alle esigenze aziendali

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PB

Paolo B.

Coordinatore supporto remoto 24/7

Machinery

### "Un piacere lavorare con voi"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

December 6, 2021

L'esperienza al momento è molto positiva, partendo dalla buona intesa instaurata con i miei referenti di progetto.

Pros

L'agent desktop è molto intuitivo e di facile utilizzo. É un sistema molto flessibile che consente l'adattabilità alle necessità di contesti lavorativi ed organizzativi completamente differenti fra loro. É possibile ampliare il modulo di partenza con tante ulteriori funzionalità in modo da poter utilizzare un unico strumento che raccoglie vari canali comunicativi.

Cons

Al momento nulla di particolare da segnalare

Switched from

[LiveOps](https://www.capterra.com/p/124415/LiveOps/)

Per avere una soluzione più flessibile, con caratteristiche più vicine alle nostre necessità lavorative e che fosse altamente personalizzabile.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BB

beatrice b.

IT Manager

Mechanical or Industrial Engineering

### "Miglioramento del livello di servizio verso il cliente "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 6, 2021

Ha permesso un grande miglioramento del livello di servizio verso il cliente

Pros

Facilità di integrazione con altri sistemi aziendali, indipendenza dal telefono fisico

Cons

non abbiamo avuto problemi di installazione

Reasons for choosing BeInContact

Per la sua facilità di utilizzo, integrabilità e scalabilità

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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