--- title: "BeInContact Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BeInContact Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/240379/Beincontact/" page_type: "product" language: "en" --- # BeInContact Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BeInContact ## What is BeInContact? Improve your Customer Experience with BeInContact, our 100% Cloud Omnichannel Call Center software. BeInContact’s design is intuitive and easy to use, offering various features such as AI, IVR, ACD, a predictive dialer system and much more. BeInContact is natively integrated with the main market-leading CRM (SalesForce, Oracle, Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, SAP and Vtiger) allowing Sales and Service teams direct and customisable conversations with your customers. ## What is BeInContact used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Softphone](https://www.capterra.com/softphone-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €38 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BeInContact?[Manage this product listing](https://www.g2.com/products/beincontact/claim_requests/new?auto=true) ## BeInContact Overview Updated September 2026 AI summary BeInContact delivers a cloud-based contact center solution for businesses of all sizes, supporting call center management, customer engagement, and telephony needs. It offers features like automatic call distribution, CRM integration, IVR, call recording, and analytics, with optional AI Copilot, predictive dialing, live chat, and sentiment analysis. Deployment options include web, desktop, and Chromebook environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BeInContact 4.4 (14) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €38 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (14) Ease Of Use 4.6 (269) Value For Money 3.9 (9) Value For Money 4.6 (225) Customer Service 4.3 (14) Customer Service 4.7 (233) ## BeInContact alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting price $110.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) ## FAQs about BeInContact Overview ### Which roles and teams benefit most from BeInContact? BeInContact is most used by CRM teams, IT administrators, sales support staff, and operations managers who need reliable customer communication and service coordination. Analysts use it to track interaction data and improve workflows, while support and technical teams rely on it to manage remote assistance, case handling, and response continuity. Answer based on 14 reviews Overview ### What company size and specific industries is BeInContact built for? BeInContact is designed for companies of any size across any sector that want to improve customer experience. It is suitable for small businesses, mid-market organizations, and larger enterprises in a wide range of industries, especially those looking for a flexible customer communication and service platform. Features and Usability ### What are the key features of BeInContact? BeInContact offers contact center management features such as automatic call distribution, IVR, call routing, call recording, and call monitoring. It also includes multi-channel communication through live chat, SMS messaging, email management, and social media integration, plus CRM, reporting and analytics, workflow automation, and role-based permissions. Integrations ### Which third-party tools and platforms does BeInContact integrate with? BeInContact supports over 20 integrations, including Salesforce Sales Cloud, Salesforce Service Cloud, Oracle Sales, Oracle Service, ServiceNow, Microsoft Teams, Slack, Amazon S3, Amazon Lex, Telegram, Viber, Twitter/X, and Vonage Business Communications. It also connects with Asterisk, Vtiger CRM, and Cloud Whatsapp. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does BeInContact offer? BeInContact provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual, self-paced guidance for teams getting started. Getting Started and Support ### What customer support options does BeInContact offer? BeInContact provides Email/Help Desk, a Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. With no reviewer feedback available on support experiences, user sentiment about response speed, helpfulness, or common issues cannot be described from the catalog data. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of Call Center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) BeInContact supports all three of the features reviewers rate most important: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses oversee daily call operations, maintain accurate interaction records, and review agent performance, allowing teams to improve service quality and handle customer communications more efficiently. Call Center Integration 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Integration with third-party call center software Caller ID 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users BeInContact 127 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Blended Call Center: A call center that both makes and receives calls - Call Center Integration: Integration with third-party call center software - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - FCC Compliance: Federal Communications Commission (FCC) compliance - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Sales Teams/Organizations: Caters to sales teams - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbox Management: Organize, prioritize, and manage incoming communications - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Offline Form: Form to collect visitor contact information when live chat isn't available - Omnichannel: Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled Recording: Automatically record calls at predetermined times - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Social: Provides tools specifically meant for socializing and meetign with colleagues - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Spam Blocker: Filters used to determine different types of malware threats - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Call Recording: Record and playback video calls - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.0 (14) 4.0 Based on 14 reviews ## Pricing Value for money 3.9 (9) Basic €38.00 Per User,Per Month Value for money 3.9 (9) 3.9 Based on 9 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Viber](https://www.capterra.com/p/180348/Viber/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (14) 4.3 Based on 14 reviews ## User reviews Overall rating 4.4 Based on 14 reviews Filter by rating 5(8) 4(3) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent SB Simone B. Tecnico elettronico Machinery ### "Ottima piattaforma con forti possibilità di customizzazione" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 1, 2022 La stabilità del sistema e la possibilità di configurazione delle task sulle chiamate entranti e loro smistamento in base a criteri identificativi del chiamante, alle relative aree geografiche, alla data di calendario ed alle fasce orarie e giorni della settimana hanno permesso di creare dei filtri molto efficaci per la gestione degli indirizzamenti e di non perdere più neanche una richiesta importante di supporto. Pros Sicuramente la gestione dei vari phone device di comunicazione selezionabili è un must, permette di poter usare qualsiasi tipo di strumento audio adattandosi così in modo molto flessibile alle condizioni e luogo di lavoro del momento. Interfaccia semplice e intuitiva che permette di muoversi velocemente attraverso il portale e di accedervi se necessario anche da mobile device. Cons La mancanza di una vera e propria rubrica personale e di team è forse l'unica vera pecca del sistema, esiste una funziona che può in parte sopperirvi, ma non in modo completo. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GR Giulia R. Salesforce Analyst Management Consulting ### "Integrazione BeCloud-Salesforce" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 1, 2022 Pros Software molto facile da integrare con CRM Salesforce e logiche di routing personalizzabili in base alle necessità di business Cons Problemi di autenticazione al softphone con la versione Lightning di Salesforce Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Danilo S. CRM specialist Marketing and Advertising ### "Custom CTI phone bar" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 4, 2022 Pros Altamente customizzabile, user friendly ed alta cura del cliente Cons un'interfaccia di base che può essere migliorata Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SM Stefano M. Group CRM Manager Professional Training & Coaching ### "An intuitive and reliable Contact Center solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 27, 2021 The overall experience is positive, the tool has been a great ally in the process of improving customer service and prospects management. Pros The interface is very intuitive and user-friendly. Setup and integration with CRM were easy and fast, with the whole BeCloud team always proactive and ready to find a solution to most of our business needs and requests. The platform turned out to be stable, flexible and with a low need for maintenance. Cons The reporting (including extensive and good detailed data), has a certain level of rigidity in both creating/customizing reports and adopting new metrics. I know that with the last version of the software (not tried yet) the reporting has been generally improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Demuni Abhishek D. CRM IT Specialist Education Management ### "Flexible and easily customizable" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 20, 2021 As mentioned previously the contact center integration has drastically improved the way of working with our prospects and students. Pros The contact center is a flexibile and powerful tool, this was highly noted during the integration with salesforce sales-cloud and eventual customizations. Cons Reporting doesn’t guarantee enough flexibility Alternatives considered [Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Matteo B. CRM Specialist Higher Education ### "Utilizzo Lavorativo" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 20, 2021 Pros Ho utilizzato il prodotto giornalmente per un anno e mezzo. Ho apprezzato la facilità di utlizzo dello stesso e la tempestiva assistenza ricevuta in caso di problematiche Cons Non ho rilevato molti aspetti negativi nel prodotto. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CS carlo S. Manager Industrial Automation ### "Una garanzia" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 December 17, 2021 Pros Facilità nell' uso del prodotto, buona qualità dell' audio, il prodotto si adatta alle nostre esigenze. Cons Reportistica di non facile utilizzo, Assistenza troppo costosa Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GG Gloria G. Internal sales assistant Mechanical or Industrial Engineering ### "a good option " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 14, 2021 Pros The software is very intuitive and easy to use Cons it looses the net with facility and I can not contact. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Alessandro B. Data Analyst Retail ### "Un software valido e un team sempre pronto ad aiutarti" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 13, 2021 Pros Il software è molto facile da utilizzare, soprattutto da parte degli operatori. Le schermate di supervisione sono chiare e permettono ai team leader di avere sempre tutto sotto controllo. La reportistica è numerosa e copre tutte le possibili necessità. Quando c'è stato bisogno di integrare i dati del centralino su altre piattaforme, il team ci ha aiutato a farlo nel minore tempo possibile. Le soluzioni adottate sono state semplici da integrare e poco dispendiose per il nostro IT. Cons La reportistica fornita si basa su alcuni assunti standard, che non è possibile modificare. In caso di necessità si possono chiedere report ad hoc o modifiche delle metriche, ma è un processo che ha bisogno di tempo e quindi potrebbe rallentare le operazioni. So che era in programma di dare la possibilità ai supervisor di creare i report, senza passare dal team di BeCloud, ma non ho potuto provare questa funzione. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AT Alessio T. EE Coordinator Industrial Automation ### "Un salto generazionale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2021 L'esperienza nel suo complesso è stata ottima ed ha permesso di completare una fase di rafforzamento dell'assistenza clienti. Internamente all'azienda solo dopo ne è stato compreso il reale potenziale, a distanza di 3 anni grazie alle funzioni follow the sun ed altri addon il reparto sta ancora crescendo senza dover rimettere mano agli strumenti. Pros I Vantaggi di BeCloud sono molteplici: versatilità, tempi d'installazione, subentro al vecchio sistema. Anche successivamente alla messa in opera si sono rese necessarie alcune modifiche per le quali non hanno richiesto interruzioni di servizio. Cons Volendo trovare il pelo nell'uovo il SW potrebbe essere migliorabile dal punto di vista dell'interfaccia non sufficientemente flessibile rispetto alle potenzialità del prodotto. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CA Cristina A. Administrativa Mechanical or Industrial Engineering ### "Becloud es intuitivo y facil de manejar pero necesita desarrollarse un poco más." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 December 13, 2021 Pros Es fácil de usar y muy intuitivo, lo usamos a diario. Es util para reconocer el cliente que llama y tener un trato mas personalizado con el cliente. Cons Frecuentemente tenemos problemas de conexión y el sistema se queda colgado, en mi opinion el programa necesita algo mas de desarrollo para que funcione correctamente. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SF Simona F. Business Development Manager Consumer Goods ### "Omnicanalità e Flessibilità" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2021 Pros Ho apprezzato la facilità di connessione Omnicanale con il Cliente. La flessibilità cello strumento con applicazioni e software terzi , e la possibilità di configurare l'experience secodno le necessità dell'organizzazione. Cons Poter Sviluppare la Video Chiamata integrata con Sales Force Reasons for choosing BeInContact Flessibilità, Omnicanalità, Team di Lavoro esperto, veloce e attendo alle esigenze aziendali Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PB Paolo B. Coordinatore supporto remoto 24/7 Machinery ### "Un piacere lavorare con voi" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 6, 2021 L'esperienza al momento è molto positiva, partendo dalla buona intesa instaurata con i miei referenti di progetto. Pros L'agent desktop è molto intuitivo e di facile utilizzo. É un sistema molto flessibile che consente l'adattabilità alle necessità di contesti lavorativi ed organizzativi completamente differenti fra loro. É possibile ampliare il modulo di partenza con tante ulteriori funzionalità in modo da poter utilizzare un unico strumento che raccoglie vari canali comunicativi. Cons Al momento nulla di particolare da segnalare Switched from [LiveOps](https://www.capterra.com/p/124415/LiveOps/) Per avere una soluzione più flessibile, con caratteristiche più vicine alle nostre necessità lavorative e che fosse altamente personalizzabile. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BB beatrice B. IT Manager Mechanical or Industrial Engineering ### "Miglioramento del livello di servizio verso il cliente " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 6, 2021 Ha permesso un grande miglioramento del livello di servizio verso il cliente Pros Facilità di integrazione con altri sistemi aziendali, indipendenza dal telefono fisico Cons non abbiamo avuto problemi di installazione Reasons for choosing BeInContact Per la sua facilità di utilizzo, integrabilità e scalabilità Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.